# Infinito Wallet - Crypto Safe — user reviews > 42 indexed App Store user reviews of Infinito Wallet by INFINITO SOLUTIONS PTE. LTD., rated 4.20/5 from 179 ratings. - Source: https://appshunter.io/ios/app/infinito-wallet-crypto-safe/id1315572736/reviews - App overview in markdown: https://appshunter.io/ios/app/infinito-wallet-crypto-safe/id1315572736.md - Rating breakdown: 5★ 130 · 4★ 13 · 3★ 2 · 2★ 3 · 1★ 31 ## Newest reviews (13 of 42) ### 1/5 — No Suport *2021-01-25, version 2.35.0* They dont answer any problem that may you have.. realy realy reayly weak ### 1/5 — Not Working And “Live Support” is not answering anything *2021-01-10, version 2.35.0* Where is your 24/7 live support I’ve messaged/emailed your emails and live chat and nothing back you guys sure took my bitcoin deposit but now I can’t send anything ??? And no one from “live support” is answering!!! What is happening are you guys scamming? Please help **Developer response:** We apologise for any inconvenience caused. Because there are many users chatting with the support team at the same time, it makes the response time was longer than you expected. However, as long as you send us an email, we will definitely respond. Currently our support team has many new members and the response speed has improved a lot. If you need any assistance, please do not hesitate to contact us via email support@infinitowallet.io. We will support as soon as possible to help you solve your issue. ### 1/5 — Bad wallet *2021-01-01, version 2.35.0* It’s not opening again after I saved a lot of cryptocurrency This is bad app and bad wallet Pls don’t try using it ### 1/5 — Bad support can’t help me *2020-10-20, version 2.32.1* Crypto is locked up in this app can’t send BUT SURE AS HELL CAN RECEIVE ### 1/5 — Actualizar App *2020-07-31, version 2.28.0* La aplicación estaba funcionando muy bien hasta que actualicé a la última versión, de ahí para acá no actualiza los precios ni el saldo, un desastre total, llevo días esperando que corrijan el problema y nada, una lástima porque era una Wallet perfecta, ahora tuve que cambiar para otra, gracias ### 1/5 — infinito team burn your life *2020-07-13, version 2.27.2* rob my 10000 cardano i can show documnets for this confidence game and weak suppport ### 1/5 — Closed *2020-07-04, version 2.27.1* Why it’s just closed suddenly? It didn’t work and mine is iphone 6 ### 1/5 — Garbage *2020-06-17, version 2.26.3* Wow you gave me 6 sed coins. Not evem listed. Keep ur garbage ### 4/5 — Được *2020-03-18, version 2.23.0* Gửi nhận coin nhanh, phí thấp. Nhưng app gần đây hơi chậm, chắc do nặng quá? Cải thiện tốc độ load app lúc mới mở nhé. ### 1/5 — Jumps out *2019-12-04, version 2.18.0* This version not working correctly, it stays on logo for 10 secs and jumps out. Please do sth. I wanna trade. ### 1/5 — Not working on iphone6 *2019-11-14, version 2.16.0* My app not working but I receive notifications still to my iPhone 6. What’s going on? I have coins in my wallet. ### 1/5 — Now not supported on iPhone 6? *2019-11-09, version 2.15.0* Installed this a few months ago and it worked fine. Transferred my ADA to it no problem. Tried to get into it and now it crashes on startup. Get the Infinito screen for about 10 seconds and then nothing. Any other way to access? Tried uninstalling and reinstalling. No luck. **Developer response:** We apologise for any inconvenience caused. Thank you for your contributions feedback that help us improve our products and services. Our latest version is relatively stable, please update from app store to use. If you need any assistance, please do not hesitate to contact us via email support@infinitowallet.io. We will support as soon as possible to help you. ### 4/5 — Infinito wallet truly infinite *2019-03-25, version 2.5.0* This wallet does what is promised and does it really well. The interface is really neat and above all really secure. You are able to store a variety of crypto and tokens on the wallet. But for the need of sustained improvements, would have given it 5 stars. **Developer response:** We apologise for any inconvenience caused. Thank you for your contributions feedback that help us improve our products and services. Our latest version is relatively stable, please update from app store to use. If you need any assistance, please do not hesitate to contact us via email support@infinitowallet.io. We will support as soon as possible to help you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to transfer funds, no reply from support *2021-08-07, version 2.35.6* This wallet shows a lot of promise; however, I have unfortunately been unable to transfer my ADA for about 2 weeks now. I get an error message citing “short term network issues” and my funds are trapped. I have now emailed support twice with no response. There are plenty of reputable wallets around, and I unfortunately cannot recommend this one. ### 1/5 — You are warned *2021-06-09, version 2.35.3* Update they will lie to you by saying that they don’t make any money of the transactions but they obviously do… they app is rarely updated it’s slow and the gas fees is out of control don’t fall for this app they will lock ur funds witch they claim they will never do because you own your keys but the transfer fees are so high that it’s would be like 3 times more that what you’ll be sending, therefore locking your funds up… don’t fall for it they will rip u off then give you a perfectly good explanation on why it’s not they’re fault **Developer response:** Please refer to the following link for transaction fees. https://infinitoservices.zendesk.com/hc/en-us/articles/360032774251-When-i-send-coins-tokens-i-see-a-fee-in-wallet-it-seems-that-it-is-higher-than-other-wallets-is-it-the-fee-charge-by-infinito-wallet- ### 1/5 — App Problem *2021-05-26, version 2.35.2* Wallet Keeps Closing When I Try To Open It! ### 1/5 — LEARN FROM MY MISTAKE *2021-05-11, version 2.35.2* I got severely SCAMMED. Could not transfer any of my crypto out of the wallet so I got in contact with support. They took all of my money out and were trying to get me to send 1000 more to get it “unclogged” lost thousands of dollars **Developer response:** We apologise for any inconvenience caused. Your information (passphrase/ private key/ password) is your property, you are the only one managing them, we do not have the right to access your wallet. In addition, every wallet transaction is recorded on the blockchain and we will compare the evidence on the blockchain to ensure the data is not wrong. May i know if your issue was solved or not? If you need any assistance, please do not hesitate to contact us via email support@infinitowallet.io. It is our only support channel, all other support/ requests are fake. We will support as soon as possible to help you solve your issue. ### 1/5 — Do not use this wallet *2021-05-07, version 2.35.2* I deposit my fund then i reinstalled this app and my balance is zero and weak support they dont answer ### 1/5 — Awful support *2021-04-12, version 2.35.1* No one is answering me!! My assets are freezed in this awful wallet i can not transfer i have no access and there no one helping!!! 1 star is far too much for this junk **Developer response:** We apologise for any inconvenience caused. Because there are many users chatting with the support team at the same time, it makes the response time was longer than you expected. However, as long as you send us an email, we will definitely respond. Currently our support team has many new members and the response speed has improved a lot. May i know if your issue was solved or not? If you need any assistance, please do not hesitate to contact us via email support@infinitowallet.io. We will support as soon as possible to help you solve your issue. ### 1/5 — My account got hacked *2021-03-19, version 2.35.1* I did not notwithdraw money from my wallet in infinito, and I did not give my password to anyone, and I did not receive an email to transfer money. But, 36,250 ADAs have been transferred from my wallet to an unknown address two times without my permission on 9 March 2021. This happened because of the low safety and security of Infinito, and I have reached customer service several times but they have not supported me, and they have not answered me at all! I have checked the hacker’s wallet, which my Cardano transferred to that, and I found out there are several other transactions from other people’s wallets at the same time to that wallet. I am sure that no one does not have my password and other security information, and private key. Besides, my wallet is accessible with my fingerprint. I have trusted this application because of its high security, and now I am surprised that how someone hacked my account! They should be responsible and return my asset to my wallet as soon as possible. **Developer response:** As we have replied you via support mail, you have backed up your passphrase on mail box, and your email has been hacked. We deeply feel the same sadness that such things happened, however, it is not something we can help at the moment. We can support you by providing evidences for you to take any legal act against the hacker. ### 1/5 — Terrible *2021-03-13, version 2.35.0* These people are the worst app unstable, customer service is nonexistent. I staked Cosmos with them and have been trying for a couple of weeks to get it unstaked. Have requested support every way possible and not one response. Beware because if something goes wrong you are on your own. **Developer response:** We apologise for any inconvenience caused. Because there are many users chatting with the support team at the same time, it makes the response time was longer than you expected. However, as long as you send us an email, we will definitely respond. Currently our support team has many new members and the response speed has improved a lot. May i know if your issue was solved or not? If you need any assistance, please do not hesitate to contact us via email support@infinitowallet.io. We will support as soon as possible to help you solve your issue. ### 1/5 — SCAM *2021-03-03, version 2.35.0* They will still your crypto and try to make you send more money to your wallet to STEAL THAT AS WELL. BE CAREFUL AND ACTUALLY READ ABOUT THIS WALLETT. NEVER GIVE THE ADA CARDONA. ### 1/5 — Scam scam - *2021-02-20, version 2.35.0* The wallet is unstable and I got no response from the customer service whatever. Please don’t put your coins in this wallet, they stole your coins and ignore you. I deposited my coins the first week of this month February 2021. I staked ATOMs just like instructed. Since the staking I got a few times reward less than $3 dollars. Yesterday I woke up and all my ATOMs are gone 🥲. Professionally a response within 24 hours should be correct. You need to take care of your investment, I just want to share my experience because I am super 😡. **Developer response:** We apologise for any inconvenience caused. Because there are many users chatting with the support team at the same time, it makes the response time was longer than you expected. However, as long as you send us an email, we will definitely respond. Infinito wallet is a decentralized wallet. Your information (passphrase/ private key/ password) is your property, you are the only one managing them, we do not have the right to access your wallet. In addition, every wallet transaction is recorded on the blockchain and we will compare the evidence on the blockchain to ensure the data is not wrong. Currently our support team has many new members and the response speed has improved a lot. If you need any assistance, please do not hesitate to contact us via email support@infinitowallet.io. We will support as soon as possible to help you solve your issue. ## Most praised reviews (10 highest-rated) ### 5/5 — Eos token *2020-04-01, version 2.24.0* Helpdesk hỗ trợ add thêm mấy eos tokens siêu nhanh ### 5/5 — One of the very best wallets IMHO *2019-11-16, version 2.16.0* This wallet holds virtually any coin or token, plus you can claim gas, etc, easily. Great wallet! The latest update is the best so far. The main thing is that I had many coins that didn’t show a market value before. Now they do and I have a true picture of my portfolio! Plus the UI looks sleeker. Keep up the great work on the best wallet out there!! **Developer response:** Hello, thank you for your review. We're working hard to improve the wallet and support as many users as we can. If you need any assistance, please send an email to support@infinitowallet.io. We will support to help you to solve your issue. ### 5/5 — AAA++++ *2019-03-27, version 2.5.0* Excellent ### 5/5 — Not working with iPhone 5 *2019-03-23, version 2.2.0* Please support iPhone 5 I know it's old but please support it 😔 **Developer response:** We apologise for any inconvenience caused but the screen as well as some specifications do not match with our latest code However, in the confirmation popup, you can choose continue to use But please be aware that there will be some functions that can't be used as usual ### 5/5 — Thanks A lot ❤️InfinitoWallet ❤️ *2019-03-06, version 2.4.0* Love 💗 Infinito Wallet ; always the can trust; 💗use easy 👌 users is real for relationships for me 🧚🏿‍♀️😘🌼🌼🌼🌼🌼🌼🌼🌼🌼🌼🌼🌼🌼🌼🌼🌼🌼🌼🌼 **Developer response:** Hello, thank you for your review. We appreciate the time and effort you have spent to share your insightful comments. We're working hard to improve the wallet and support as many users as we can. ### 5/5 — Great App *2019-03-06, version 2.4.0* Absolutely great work guys!!! Please add more assets e.g stellar, iota... Also in regards to dapps, you definite need to add maker. **Developer response:** Hello, thank you for your review. We appreciate the time and effort you have spent to share your insightful comments. We're working hard to improve the wallet and support as many users as we can. ### 5/5 — Best wallet *2019-02-15, version 2.4.0* Really I enjoyed this wallet 👍thanks to the team. ### 5/5 — Perfect wallet for cardano *2018-12-28, version 2.2.0* It’s very easy to use, esp for cardano whose desktop wallet can be very challenging. **Developer response:** Hello, thank you for your review. We appreciate the time and effort you have spent to share your insightful comments. We're working hard to improve the wallet and support as many users as we can. ### 5/5 — Best Ever! *2018-12-08, version 2.1.1* I like the speed and ease of use with this wallet! ### 5/5 — Ok *2018-12-06, version 2.1.1* Tnx this app excellent im iranian ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*