# Infinity a Kemper Company — user reviews > 37 indexed App Store user reviews of Infinity a Kemper Company by KEMPER CORPORATION, rated 1.50/5 from 111 ratings. - Source: https://appshunter.io/ios/app/infinity-a-kemper-company/id1521927911/reviews - App overview in markdown: https://appshunter.io/ios/app/infinity-a-kemper-company/id1521927911.md - Rating breakdown: 5★ 7 · 4★ 6 · 3★ 4 · 2★ 3 · 1★ 91 ## Newest reviews (17 of 37) ### 1/5 — New app is terrible *2022-07-28, version 1.1.1* I tried to log in and it prompted me to get the new app (I’m not sure why they would create a whole different new app) so I did and it doesn’t even let me log in, even after changing my new password. They need to fix this issue soon ### 1/5 — Couldn't give zero *2022-02-01, version 1.0.5* Worst app ever! Will not take my username Will not allow me to change my password even after checking with the company making sure everything was all right. Worthless whoever wrote this program is dumber than a box of rocks. ### 1/5 — Horrible *2022-01-03, version 1.0.5* This app always freezes never updates one day I owe 400$ next day is my actual bill Sometimes it’ll let me login It’s just a horrible app ### 1/5 — Upgrade software *2021-10-25, version 1.0.5* Terrible app, can’t even log in to get my info ### 1/5 — Please fix your app!!!! *2021-10-10, version 1.0.5* I keep getting my old ID card from the app instead of the new one! And I can’t change my policy from the app it used to work before!! **Developer response:** We are sorry you have experienced this issue. To best help you, please provide detail about the steps you are taking when you encounter this error in the app’s feedback form. You will find the feedback form under "App Info" in the settings menu (three dots in the top right corner). ### 1/5 — This is very clearly a scam *2021-10-01, version 1.0.5* If you read one review, you read them all in terms of the problem which is that you absolutely cannot login, update your account, or register a new one. I'm a software developer so I can assure you, this is not a difficult app to make nor a difficult fix (literally day one stuff) and it has been months by the looks of the reviews. They know what they're doing. Also, clearly automated replies. Soon as my policy is up, I'm out the door. **Developer response:** We are sorry you had a bad experience! We strive to improve and want to hear your suggestions. All users can leave direct feedback in the app. You can find our feedback form under "App Info" in the settings menu (three dots in the top right corner). ### 1/5 — Terrible why *2021-06-17, version 1.0.3* The website is bad enough and I log in probably 20 times just to try and make a change to my policy or edit something. Why does it keep making me re log in. Then tells me my vehicle is listed as leased when I go to remove it from my policy. It’s paid not leased. The app is just as bad. I’m so frustrated and just stick to emailing my rep always. **Developer response:** Hi, Samjii. Please email us a screenshot of the error you are facing along with your policy number at mobile.inquiries@ipacc.com so we can look into this for you. We apologize for any inconvenience. -Orlando, CS Consultant ### 1/5 — Hard to registration! *2021-05-26, version 1.0.3* Registration for this app so annoying. Too many questions and answers that makes you hard to remember what you put. ### 1/5 — Needs work *2021-05-18, version 1.0.3* App doesn’t keep me logged in when I close it and doesn’t have faceid login or saves passwords. ### 1/5 — Login *2021-05-07, version 1.0.3* I am unable to login once I enter all my information. It’s not even a new login! The app doesn’t seem to recognize that the information has been enter and doesn’t allow to press the login button. **Developer response:** Good morning. We are sorry to learn about your login issue. Surely, we want to make good. Moreover, we ask that you send your name and a policy number to mobile.inquiries@ipacc.com to give some assistance. Thank you for your message. -Orlando, CS Consultant ### 1/5 — Trying to make me register a new account *2021-04-02, version 1.0.2* I already have an account on my old app and this is telling me to make a new one , ### 1/5 — I think it’s time to cancel my policy *2021-03-08, version 1.0.1* The app doesn’t work for login or to “re-register”, it will tell you your ID already exists, in that case I should be able to login in, but no it just gives you a run around and you end up right back to registering(plus the security questions are the most ridiculous choices, I couldn’t even pick three because they don’t apply to me, literally if you don’t have children, a spouse, pets, and if you don’t like sports, you’re left with questions that can have answers that constantly change for people, someone needs to create more questions or ones that are universal), I’m not creating a whole other username, plus by the sound of allll the other reviews, that probably wouldn’t work anyways since personal info is connected to already existing usernames. I read all the reviews, so do NOT answer this review with “we are sorry please email us with your name, policy number, screenshots, blah blah”, No I will not unless what you’re trying to say is “we can’t get the app to work so we need all customers to email us to manually re register you” cause then you need to blatantly just say that, or have a message on the website stating that, otherwise it’s making this company look real bad, and if you’re gonna say “we are working to make your experience better” well I saw you guys reply back with that to someone in December.. it’s March, your excuses have gone on too long for this app and website to still have this problem. I’m glad I still have the old app, guess that’s how I’ll pay till my policy is up, then I’m moving on. Can’t even get an Autopay to work, so I’m constantly having a cancel pending, thank god I turned on text notifications, I prefer Autopay than to try to remember the day I need to pay, I will say I’m ok with a text reminding me to pay, but some months it doesn’t remind me, but it certainly texts me the moment it goes to cancel pending, and as someone who can’t have my policy canceled(for purposes of keeping my drivers license), it’s VERY important my policy is active. ### 1/5 — You need to change password for every log in *2021-03-05, version 1.0.1* This insurance is a huge disappointment Besides horrible experiences on the claim department The app is exactly representation of what kind of services your getting yourself into Horrible app l! ### 1/5 — Horrible App *2021-02-21, version 1.0.1* For the amount of money people pay and we get this cheap app. ### 1/5 — Awful service. Canceling my policy *2021-02-15, version 1.0.1* I’ve been with Infinity for a long time. The service has gone down since it switched to Kemper. I could not get my login to work on the website, so downloaded the app. Same issues as everyone else. If they can’t accommodate a login, how will they be able to handle a claim? **Developer response:** Good morning, DGirlRacer. We're sorry to learn that the mobile app is giving you difficulties. By all means, we want to clear up your event. Additionally, we can start researching your scenario the moment you send your name, policy number, and any other details to mobile.inquiries@ipacc.com. We look forward to hearing from you. Have an excellent day. —Orlando, CS Consultant ### 1/5 — Broken login system *2021-02-14, version 1.0.1* Both this application and the online app have a broken login system for creating a new account. When creating an account, security questions do not drop down from the drop down menu. This causes the app to never leave the account creation process because you have no options to choose to move on to the next step. This is an easy fix and frankly an irresponsible oversight. Since I am unable to see any other part of the application to give it an honest review, my rating of this app will remain the lowest possible score. **Developer response:** Good morning, Stevenson. We were distressed to receive your review. We certainly want to avoid this in the future. Next, please send your name, policy number, and any further details of your situation to mobile.inquiries@pacc.com to address your set of circumstances. We hope to make amends. Have a great day. —Orlando, CS Consultant ### 1/5 — APP & Website Doesnt Work *2021-02-02, version 1.0.1* I never understand why we cant login on the website or APP to pay our bill. I dont like paying over the phone . they need to get this fixed ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2023-07-06* It was working great for a bit but now it won’t even go to the login screen. This was the easiest way for me to access my account. ### 1/5 — Useless *2023-06-29* Unable to use the app as before. I can no longer view my policy information, make payments or my digital insurance card. What’s going on here? ### 1/5 — Terrible *2023-03-26* This app has many bugs in it and has displayed incorrect information regarding my policy since day one. I’ve told customer service and asked when they can fix it so it displays correctly and got a generic answer. “Oh sorry about that, once your policy has renewed it will be fixed”. I’ve renewed my policy for a third time and it has the information of the first time I got my policy. It’s very annoying and the website is no better. I only keep it to make my payments. ### 1/5 — The worst “thing” ever *2023-02-10, version 1.2.2* I can’t even find words to describe how bad this thing is (I can’t even call it an app). Someone who’s still in college can make better than this THING!!!! ### 1/5 — Worse app ever. Why won’t it work. *2022-12-02, version 1.1.3* Terrible app. Just doesn’t work. Can’t even login with existing account. ### 1/5 — New app doesn’t work *2022-11-23, version 1.1.3* Ever since they updated the app, it doesn’t work. It won’t let me log in and says it can’t process information right now. This has been going on For months. Now I have to spend 25 minutes on the phone just to make a payment. Shopping around for new car insurance as we speak. **Developer response:** We are sorry you have experienced this issue. To best help you, please provide detail about the steps you are taking when you encounter this error in the app’s feedback form. You will find the feedback form under "App Info" in the settings menu (three dots in the top right corner). ### 1/5 — Avoid this insurance *2022-08-26, version 1.1.1* The app is literal trash just like the insurance ### 1/5 — Broken, always broken *2022-08-13, version 1.1.1* What does this app have in common with McDonald’s ice cream machine’s? Use it and find out ### 1/5 — Horrible app *2022-08-08, version 1.1.1* This is horrible app. I can’t log in every time I try to log in it I can’t and just asks for my log in again. The website is the same. The old infinity was better it had its problems but I at least I would be able to log in and make claims and payments. They need to fix this app ASAP before they start losing customers. ### 1/5 — This App is terrible *2022-08-06, version 1.1.1* I typically make payments via the original app; however, you’ve created an “updated” app. It’s not even allowing to register or even make payments. Every time I try, it says unable to process your request right now, and that’s it. It’s a complete headache when all you want to do is take care of business and move on. Definitely an inconvenience. ## Most praised reviews (4 highest-rated) ### 5/5 — As an Infinity agent and customer *2023-05-13* I really like this app. It’s easy to use and very similar features to the agent website. I would highly recommend to view your policy, make changes to your auto payments, and obtain ID cards. ### 5/5 — Great company *2020-11-26, version 1.0.1* I’ve had infinity for 16 years and I’ve never had any issues with them, they’re the lowest price around **Developer response:** Good afternoon, JBizzle17. We are thrilled to receive your five-star review. Also, we appreciate your business and loyalty. Clients like you are the reason we remain in business! Thank you very much! We hope to continue serving all of your insurance needs. Have a wonderful day! —Orlando, CS Consultant ### 4/5 — New Account *2022-12-14, version 1.1.3* Hello, thank you for all the new changes on the app, I really like it. I do have the following issues: My policy was renewed and for some reason the company changed the policy number and I had to create a new account in the app. It should allow you to add the new policy or do it for you automatically. Also, creating the new account, the page will not allow me to go and get the information needed to fill out the form, I had to write down all the information in order to create a new account. If I needed to pause and try to go in another page to get some information, when I got back to complete the form, everything was gone. I had to restart from the beginning. Very frustrating **Developer response:** Thank you! We appreciate the positive feedback. ### 3/5 — Renewal *2023-01-31, version 1.2.1* Why is it that every year the app deletes my card # and have to put the info down again. Another thing is that every year the app doesn’t let me make a payment even though I have a payment due saying “ I have no payment due at this time “ and I do have a payment due. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*