# Infor SyteLine Service

> Field service management app for Infor SyteLine users, with offline capabilities. (iPhone/iPad app by Infor (US), LLC.)

- Source: https://appshunter.io/ios/app/infor-syteline-service/id1234130541 (this page in markdown: same URL + `.md`)
- Developer: [Infor (US), LLC](https://appshunter.io/developer/493525183)
- Category: Business
- Price: Free
- Rating: 2.30/5 from 17 App Store ratings · 8 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 56 MB
- Languages: American English
- Released: 2018-12-01
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/infor-syteline-service/id1234130541/reviews.md

## What is Infor SyteLine Service?

Infor SyteLine Service is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor SyteLine and can be used in both online while connected to a network or in offline mode where connectivity is not available or not permitted. 

Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.

With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.

To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.

Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.

## Key features

- Offline and online modes
- Manage service appointments, incidents, and orders
- Update statuses and record expenses
- Access customer and equipment history
- Attach pictures to work orders
- GPS tracking and navigation integration

## Recent user reviews (8 of 8)

All indexed reviews: https://appshunter.io/ios/app/infor-syteline-service/id1234130541/reviews.md

### 1/5 — The worst field service application

*2026-01-09*

Struggle everyday to get this junk app to sync the jobs I’m assigned.

### 1/5 — Bad

*2024-06-10*

Crashes. Sync errors. And that’s just when it’s not working. When it is working the interface is awful.
Nothing is intuitive. Nothing makes sense.

### 1/5 — Horrible.

*2023-10-30*

Takes forever to sync. Constantly crashes.  Notifications work 1/10 times. Have to sign in multiple times for it to even open, at least once an hour. Overall super buggy and unusable half the time.

### 4/5 — Feature full, actively developed, some releases need more QA

*2023-07-19*

Fully able to do the range of activities in the field, and the CSI Dev team continues to add more features as we go on. Sync is much improved, and we can use UETs now. Only reason to dock a star is that two of the releases have broken features in synchronization, when we can’t run transactions consistently it’s hard on our service fleet and coordinators. Worlds better still than the excel sheet it replaced.

### 3/5 — Buggy

*2020-10-07*

Whatever you do, NEVER click “Clear Local Database. It will break it every time. Have to rest the phone and reinstall the OS to recover. I agonized over this three times to see if it is repeatable. Happens every time. Stays stuck in a constant state of “Initializing...Please wait”. Or, you get various random errors that make no sense. Android app works better. Also seems unreasonable to require pricing to show on the Work Order. Should be a show/hide checkbox for whether or not you want pricing to show.

### 1/5 — Issue with signature page since update

*2020-08-28*

Following the last update the signature box fails to remain stationary whilst trying to write a signature 

When attempting to move across the signature area left to right it drags the screen attempting to access the previous page however when moving right to left across the same area it appears to work normally

No setting changes were made to account for this

### 1/5 — Constantly crashing

*2020-03-04*

There are times where i have spent over 30 minutes writing up paper work only for the mobil app to crash and i lose everything.

### 5/5 — Impressed

*2019-10-10*

We were surprised with the depth of this field service app that is for infor CSI.  We have increased our speed to invoice with onsite mobile signoff, used the gps feature to creat optimal routes, and ensured our inventory on truck is right sized.  Great product and the best we found that is integrated to comprehensive ERP

## Frequently asked questions about Infor SyteLine Service

### What is Infor SyteLine Service used for?

Infor SyteLine Service is a mobility solution designed to streamline the work of field service technicians. It helps manage dispatched appointments, call center incidents, and assigned service orders, allowing for updates on status, materials, labor, and expenses.

### Can Infor SyteLine Service be used without an internet connection?

Yes, Infor SyteLine Service supports both online and offline modes. This means technicians can continue to work and update information even when connectivity is not available or permitted.

### What kind of information can technicians record with Infor SyteLine Service?

Technicians can update service engagement statuses, enter materials used, calculate labor hours, and record miscellaneous expenses such as travel and lodging. They can also access customer and equipment history.

### Does Infor SyteLine Service help with navigation?

Yes, Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician. It also provides quick access to the device's mapping application for directions to customer sites.

### What is the user rating for Infor SyteLine Service?

Infor SyteLine Service has a rating of 2.4 stars based on 16 user ratings. This suggests that while the app offers useful features, there may be areas for improvement based on user feedback.

### Is Infor SyteLine Service available on multiple devices?

Yes, Infor SyteLine Service is supported on iPhone, iPad, and iPod devices, making it accessible to a wide range of Apple mobile users.

### How often is Infor SyteLine Service updated?

The latest version of Infor SyteLine Service is 2024.07.0.1, which was last updated on July 16, 2024. This indicates that the app receives regular updates to maintain functionality and introduce improvements.

### Does Infor SyteLine Service have ads?

No, Infor SyteLine Service does not contain advertisements. The app is free to download and use without any ad interruptions.

## Version history (last 5 releases)

### 2024.07.0.1 — 2024-07-16

- Fixed an issue where numerical values would show differently than those entered in SyteLine if language settings in SyteLine and the App were both set to ESP
- Fixed an issue where selecting an Item on the Service Order Material view would cause the app to crash

### 2024.04.0.3 — 2024-05-01

- Fixed an issue where users were unable to use Phone options for supported devices
- Fixed an issue where users would get system level error messages on email actions when no email is present

### 2023.11.0.1 — 2023-11-06

Fixed an issue with MFA where users would be prompted to login multiple times

### 2023.08.0 — 2023-08-29

* Fixed issues with Miscellaneous and Labor transactions default the price from the Partner's default values
* Fixed issues with logging in for specific SyteLine 9.01 instances

### 2023.07.0 — 2023-07-20

Bug Fixes

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## More apps by Infor (US), LLC

- [Infor HMS Hotel](https://appshunter.io/ios/app/infor-hms-hotel/id494846832)
- [Infor Lawson Mobile Inventory](https://appshunter.io/ios/app/infor-lawson-mobile-inventory/id547527786)
- [Infor Lawson Mobile Assets](https://appshunter.io/ios/app/infor-lawson-mobile-assets/id547895990)
- [Infor Lawson Mobile Financials](https://appshunter.io/ios/app/infor-lawson-mobile-financials/id565008031)
- [Infor Lawson Mobile Monitor](https://appshunter.io/ios/app/infor-lawson-mobile-monitor/id577842276)
- [Infor EPM](https://appshunter.io/ios/app/infor-epm/id582648486)

All apps by Infor (US), LLC: https://appshunter.io/developer/493525183

## Related topics

[infor syteline service](https://appshunter.io/ios/topics/infor-syteline-service) · [syteline service mobile](https://appshunter.io/ios/topics/syteline-service-mobile) · [syteline](https://appshunter.io/ios/topics/syteline)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*