# Informed Delivery® > Digital mail preview and package tracking service. (iPhone/iPad app by United States Postal Service.) - Source: https://appshunter.io/ios/app/informed-delivery/id1068536939 (this page in markdown: same URL + `.md`) - Developer: [United States Postal Service](https://appshunter.io/developer/339597581) - Category: Business - Price: Free - Rating: 2.30/5 from 2,931 App Store ratings · 20 written reviews indexed - Age rating: 4+ - Requires: iOS 10.0 · 33 MB - Languages: English - Released: 2016-01-11 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/informed-delivery/id1068536939/reviews.md ## What is Informed Delivery®? The Informed Delivery® application allows you to interact with your incoming mail and packages in one convenient location. Digitally preview your household’s letter-sized mailpieces and receive USPS Tracking® updates for incoming packages directly in the app: • Verify your identity to ensure you have access to your secure dashboard • Digitally preview grayscale images of the exterior, address side of their household’s letter-sized mailpieces scheduled to arrive soon. • Report missing mailpieces, and in some cases, interact with mailer-provided digital content associated with mailpiece images (e.g., special offers, related links). • Schedule emails and/or text-based alerts to track the delivery status of your incoming packages. • Scan the barcode on shipping labels with a mobile device’s camera to store the label number and track its status. • Leave delivery instructions for incoming packages and schedule a redelivery. ## Key features - Digital mail preview - Package tracking updates - Report missing mail - Delivery alerts - Schedule redelivery - Scan shipping labels ## What do users think of Informed Delivery®? Overall sentiment: neutral **Pros** - 🚀 Efficient and easy to use - 👍 Convenient mail tracking - 🔒 Secure account verification - 💡 Helpful for disabled users **Cons** - 🐛 Buggy and unreliable app - 🔒 Security concerns around identity theft - 👎 Poor customer service - 🤔 Inconsistent mail tracking **Commonly reported bugs** - Repeated log-outs and account issues - Inability to log in or verify identity - Inaccurate mail delivery information **Most requested features** - Push notifications for mail delivery - Improved security questions - Faster account creation process - More detailed package tracking ## Recent user reviews (10 of 20) All indexed reviews: https://appshunter.io/ios/app/informed-delivery/id1068536939/reviews.md ### 5/5 — Stupid to discontinue a great app *2021-05-27* This app works great 99% of the time and is way easier and more efficient to use than the basic USPS app. Discontinuing this app is the dumbest decision. The only way this is beneficial is if you make the tracking/informed delivery section of the USPS app better because to see the tracking info in the usps app, you click the button, it takes you to the website, you have to login each time. Way too many steps. The informed delivery app is great… you open the app and there’s your mail! I will not be using the informed delivery section of the usps app because it’s terrible! ### 1/5 — Useless. Cannot get past login page *2021-01-21* I’ve used the informed delivery website for years, so I already had an account. After entering user name and password (which is barely visible since they put white text on a white background), I was sent to a page asking for my mobile number to send a verification text. I entered the phone number and the app said that there was an error sending the text. At the same time that the error message was sent, I received and replied to the verification text from usps. Nothing else happened. I even tried using another telephone number and the same error occurred. There is no way to move past the text verification screen, which makes this app a complete waste until this bug is resolved. And if you are thinking of trying to use informed delivery on the other usps app, don’t bother. It only redirects you to a web browser page, which you can easily access without their app. ### 4/5 — Knowledge is better *2021-01-21* Good site. I am able to see letters in my box and packages delivered or in transit. Is it perfect? No. Is it better than being completely in dark? For me it is. Some packages do not arrive in the projected time but some packages may be delayed bc of human error or the magic fairy that steals one or two for a day. I have a post office box rather than home delivery as I live in a rural area and we have no home mail boxes. I have to drive up to the post office to get my mail. Being able to track my packages and other important mail pieces is invaluable to me as I have a disability and would rather avoid driving to check my mail, if possible. With informed delivery I am saved a trip and know what is delivered or is delayed. Perfect? No. Better for me? Undoubtedly. ### 2/5 — Works and it doesn’t work *2021-01-13* I like the convenience of knowing what mail is coming in that day. But the app is spotty. Sometimes it works sometimes it doesn’t. It’s a great idea but needs a lot of work to get it right. Also not sure how safe it is knowing that your mail is on the internet and it can be hacked by identity theft hackers. Hackers can intercept your bank statements. Know when that statement is coming in and wait for the carrier to arrive then steal the mail before you can get to your mail box. Then you’ll have a plethora of new problems worrying about who has your bank account information and who can open up a credit card in your name and use it. Because they can open up a credit card account then use the same tactics to steal your credit card letter. Why banks send these important sensitive documents and credit cards with the regular first class mail is beyond me. It should be a certified letter. There are major safety concerns regarding identity theft that the USPS hasn’t fully addressed yet. I do not recommend this app at this time until all the above is corrected. ### 1/5 — Recent bugs *2020-10-01* It was pretty accurate until a few days ago when I opened it to find that even though I checked to keep me logged in, I wasn’t. When I attempted to put in my login, neither my ID nor my password were visible as I typed in the letters. When I try to log in, I get a message telling me that my login is incorrect. I’m still getting emails even though the app appears not to be available, so I hesitate to uninstall and reinstall the app or to create a new account. Update: In desperation, I decided to create a new account. I went through the process with a new ID and a new password, but I am still getting no visible information when I try to login, and when I try to use the new ID and password, I am again being told it is invalid. Now I’m not sure if I will be getting the emails associated with my new account or my old account or both or not. You also might want to rethink your security questions. The questions are all directed at having favorite answers to give. I don’t have favorites. Give more variety of questions that can apply to all people without the divulging private information. The app and emails were great while they were asking. Please fix them. ### 1/5 — What a crap app !!!! *2020-09-28* What a lousy app whoever designed this should be fired !!! Signing up was like, signing up for the military, The security questions are a joke that’s all you could come up with it’s almost laughable. What’s disgraceful s my identity was verified twice via text message and when I pressed create account it’s sat on the loading screen for two hours and 21 minutes Then it tells me after all that time that my account couldn’t be created REALLY !! Then it said try again would need to try again stupid me puts all my information in again only to be stuck on the loading screen for one hour and six minutes only to tell me that my account was not created again !!! What a waste of time 3.5 hours of my time Went down the toilet for you USPS and the kick it doesn’t even work nothing like wasting time just to look at junk mail a complete failure but then again it’s the United States Postal Service I mean what should I really have expected !!! ### 5/5 — I LOVE, LOVE, LOVE this app! *2019-07-05* I downloaded this app, in order to have a certified letter redelivered, little did I know, how awesome it turned out to be. My mailbox is down the street from my house, to where I can not even see the mailboxes! This app informs me, via pictures even, of the mail I will be receiving, that day, or had earlier that week and or any packages that might be delivered, later in the week!! It gives me an option to immediately notify the USPS, if said items were NOT actually delivered,...,or are now missing?! My mail carrier, Brenda, is awesome and is always on top of any issues myself and or fellow neighbors may encounter. I’m telling everyone I know, to download this app, both my daughters have done so already, one lives in NYC and her experiences w the USPS has not been joyful, lots of “stolen?” items, from her apartment complex. This app will allow her to see if items are due to arrive and or were “actually” delivered! ### 5/5 — Have ID FOR > one year. LOVE IT! *2019-06-18* I’ve had Informed Delivery for over a year now and love it. The email delivery works great so now I’m getting the app. Don’t believe all the negative reviews. I truly believe the writers expect to much. I never had a glitch until yesterday. I did not get an ID email yesterday or today. Figure the USPS computers are having a problem and it will be fixed quickly. People get so unnecessarily upset when anything goes a little haywire in their life and jump quickly to post angry reviews. I’ve had NO PROBLEMS in the last full year that I’ve had the service. I even caught a temporary mailman lying about package delivery to my home. Said I was not home so he left note on my door. That was a lie. We were both home all day and the front door was open. My four dogs would fave gone crazy if the mail truck pulled up. Turned out that he was a new employee and didn’t deliver to our whole street that day. THIS WAS NOT THE FAULT OF THE INFORMED DELIVERY SERVICE. But the service is responsible for catching the guy in a lie. Lolol. I love this service! ### 1/5 — Garbage customer service *2019-04-12* Typical of USPS, horrible nightmare service! Now instead of crappy service at their postal locations now you get crappy frustrating online service as well! Trying to log in, it disabled my account and was unable to unlock it as they don’t offer ways to. Attempted to email an issue complaint through my cellphone but website designed so poorly that I can’t access the “send” button to email them after numerous attempts of retyping. Tried using the customer service automated phone number and almost lost my mind! The automated helper is so frustrating as it cannot understand any of my voice prompts and keeps erroneously repeating what it though I said. They phone prompts offer no quick link to the operator so you have to suffer through the voice prompts over and over. It gets them wrong every time!!!! Attempted 3 more times until it said that they were closed! I almost smashed my phone! USPS I really hate you! Please stop trying to ever do anything and just outsource to competent companies already! ### 3/5 — A Welcome Tool But Needs Work *2019-02-27* I get mail. You probably do too! My mailbox is about 200 yards from our front door, so it’s nice to know what’s being delivered, before making the long trek, and that’s what this app does, mostly. In terms of a critique, I would suggest that the actual user interface is pretty janky on my iPhone: it’s unattractive and seems to jerk around when scrolling. Also, the upper info display is unintuitive; for example, today it’s declaring that I have “6 Mailpieces and 16 Packages.” In fact, only ONE letter is being delivered today... I have no idea what counting method they’re using to generate the other info; it seems nonsensical and unnecessarily confusing. I would suggest identifying the primary purpose for this app (be very selective!), get some UX design help, and do a reboot on this project, Dev Team! ## Frequently asked questions about Informed Delivery® ### What does the Informed Delivery app do? The Informed Delivery app allows you to digitally preview your household's letter-sized mailpieces before they arrive and receive USPS Tracking updates for incoming packages. You can also report missing mail and manage delivery preferences. ### How can I track my packages with this app? You can receive USPS Tracking updates directly in the app for incoming packages. The app also allows you to scan the barcode on shipping labels with your device's camera to store the label number and track its status. ### Is there a cost to use the Informed Delivery app? No, the Informed Delivery app is completely free to use. There are no subscription fees or in-app purchases required to access its features. ### Can I manage deliveries for my whole household? Yes, the app is designed to provide digital previews of your household's letter-sized mailpieces. You can also track packages and manage deliveries for your entire household through the app. ### What if I have missing mail? The Informed Delivery app allows you to report missing mailpieces directly within the application. In some instances, you may also be able to interact with digital content provided by the mailer associated with the mailpiece images. ## Version history (last 5 releases) ### 2.8 — 2021-05-13 Maintenance and bug fixes ### 2.7.1 — 2020-07-08 Maintenance and bug fixes ### 2.6.1 — 2019-08-30 Maintenance and bug fixes including an issue where customers were unable to sign in and stability enhancements ### 2.5 — 2019-05-01 Added support to Find a Post Office and Schedule a Pickup from Return Labels ### 2.4 — 2018-09-13 - Added support for scanning trackable Indicia barcodes ## More apps by United States Postal Service - [USPS Mobile®](https://appshunter.io/ios/app/usps-mobile/id339597578) - [USPS® AR](https://appshunter.io/ios/app/usps-ar/id854046810) - [USPS Zone](https://appshunter.io/ios/app/usps-zone/id1486660725) - [USPS Ethics](https://appshunter.io/ios/app/usps-ethics/id1575603767) - [Informed Delivery® Mobile](https://appshunter.io/ios/app/informed-delivery-mobile/id6478885776) All apps by United States Postal Service: https://appshunter.io/developer/339597581 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*