# ING Australia Banking — user reviews > 519 indexed App Store user reviews of ING Australia Banking by ING Bank (Australia) Limited, rated 2.50/5 from 15 ratings. - Source: https://appshunter.io/ios/app/ing-australia-banking/id427100193/reviews - App overview in markdown: https://appshunter.io/ios/app/ing-australia-banking/id427100193.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 3 · 1★ 7 ## What do users think of ING Australia Banking? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Reliable - 💰 Great interest rates - 🚀 Fast transactions - 👍 Simple and clean design **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Lack of notifications - 🤔 Limited features compared to competitors - 🔒 Poor security and fraud protection - 🙄 Forced updates and login issues **Commonly reported bugs** - App crashing on login - Inability to access account details - Delayed or missing transaction updates - Compatibility issues with new devices - Unreliable app performance **Most requested features** - Spending categorization and budgeting tools - Notifications for transactions and account activity - Ability to manage accounts and cards from the app - Improved search and transaction history features - Integration with other financial services ## Newest reviews (17 of 519) ### 4/5 — Interest *2026-08-18, version 11.0.2* App counts your monthly interest payment in your end of month balance even though you earn it on the next day. ### 2/5 — Leaving ING over no Garmin Pay *2026-08-16, version 11.0.2* The app itself is fine and generally easy to use. I recently moved my banking to ING and was initially happy with the switch, but I’m now seriously considering changing to a different bank. Discovering that ING Australia doesn't support Garmin Pay—and that there is no option to use my watch to pay—is a massive problem. It feels like a huge failure that lets down a significant proportion of active customers who rely on their smartwatches daily. I really hope ING fixes this gap soon, or I'll have to take my banking elsewhere. ### 2/5 — Terrible *2026-08-10, version 11.0.2* It consistently doesn’t work - it now hasn’t worked for me for about two weeks in a row. It says ‘we’re working on it’ and ‘come back later’, yet nothing has been worked on and I repeatedly can’t come back later. ### 2/5 — Can’t transfer cents! *2026-08-04, version 11.0.2* They updated the app and then made it impossible to transfer cents. So now I permanently have an amount in cents that I cannot transfer out of my account. Do better! ### 2/5 — Not working *2026-07-29, version 11.0.2* I just went in to the app now it won’t work, it says something went wrong. Won’t accept my details and now not showing as the app. I’m already at the point of finding a new bank. ### 2/5 — Improvements *2026-07-29, version 11.0.2* For the new App - Please add the cumulative balance value month by month - that’s v.helpful. Please also add home loans to the new app. Until thats added you will move from 2 star rating to 4 star. Thats a good jump for easy changes ### 3/5 — Good banking app but….. *2026-07-28, version 11.0.2* During the payment confirmation page why is the text confirming the payment details so small? It’s important to check the details for security purposes but very difficult with long numbers in tiny font. ### 1/5 — Worst call center *2026-07-28, version 11.0.2* App is usable but management is so bad, as the referral program they marketed didn’t work, plus the call center experience is the worst. ### 1/5 — Buggy *2026-07-26, version 11.0.2* First problem, forced to update so can’t look up client number in the old app. Finally logged in to the just installed NEW app and am told THIS APP is CLOSING! wtf? ### 1/5 — the new ap is terrible! *2026-07-24, version 11.0.2* compared to the old ap that has been used for years (that we now have to update to this one from) this ap is terrible! it’s so much harder to use, none of my bank accounts have their names on them just their account types. the layout and colouring is much less user friendly! why change 😩 ### 2/5 — Gone backwards *2026-07-24, version 11.0.2* What a disappointing update, Quickview was a great feature in line with other banking apps. Surely this can be reintroduced. ### 1/5 — Garbage app, rubbish bank - what a combo! *2026-07-23, version 11.0.2* They’re like any bank who couldn’t care less about customer engagement - keep you at an arms distance and indeed, can’t even be bothered investing in branches to provide a F2F experience. The app is dreadful and worse than the previous app with a clunkier roadmap to use than before. ### 2/5 — I hate forced updates! *2026-07-23, version 11.0.2* I got the update on my phone months ago, hated it, and refused to update my iPad. Now however my option to ignore it was taken away and I had no choice. Not happy, as the previous version was so much better in every department. Maybe I’ll switch to doing my banking in Safari instead. 👎 ### 2/5 — Worse. Do not recommend *2026-07-23, version 11.0.2* What were they thinking? Auto log on every time you open the app. Instead of viewing the balances. And the opening page is dreadful. The scroll does not work smoothly and is frustrating. I regret updating. ### 1/5 — 轉錯錢 討不回 *2026-07-18, version 11.0.1* 聯絡銀行退還轉錯的錢 不退百般刁難 ### 2/5 — Limited features *2026-07-15, version 11.0.1* Woeful compared to competitors. No chat, no feedback/complaints button, useless Help Centre articles. ### 2/5 — Statements *2026-07-15, version 11.0.1* Need to be easily able to access to review and or print statements. If it is already available it is certainly well hidden! ## Most critical reviews (10 lowest-rated) ### 1/5 — Arghhh *2026-08-20, version 11.0.2* THIS IS THE SLOWEST APP! On the spot trying to quickly transfer money which was super fast takes forever to load, forever to get into. Sort it out. ### 1/5 — Used referral system but didn’t receive any funds *2026-08-14, version 11.0.2* Got my partner to sign up to ING for the referral system a while ago using my referral code. Just called up to follow up on why we didn’t receive $100 in our accounts . Support said nothing they can do . ### 1/5 — Bad design *2026-08-11, version 11.0.2* Whoever designed this should find a new job. Wanting to switch banks just because the interface is so horrible. I wish there was a rating less than 1 star. @ing change it please ### 1/5 — Absolutely useless App *2026-08-11, version 11.0.2* Got a new credit card. Tried to activate it on a laptop using the URL that came with the card. Just told me to use the App Can’t find anything on the App to activate a card! Can’t find a human to talk to! The “Help” doesn’t understand “activate card” ### 1/5 — Thanks for the threat *2026-08-11, version 11.0.2* The first contact I received was ING threatening to restrict my accounts if I don’t log in and confirm some information. Nice way to kick things off guys. Then the app keeps crashing. I do not enjoy any ING ‘experience’. There is a bag to be eaten. ### 1/5 — Buggy *2026-08-10, version 11.0.2* First problem, forced to update so can’t look up client number in the old app. Finally logged in to the just installed NEW app and am told THIS APP is CLOSING! wtf? 3 weeks later, the new app is still telling me to update Have a look at INGs info page on new features. Other than chat and push notifications, it’s a list of things that aren’t in the new app! ### 1/5 — Worst experience *2026-08-07, version 11.0.2* I just joined ING and honestly my first experience with this app is really disappointing. The app design feels like one of the oldest and weirdest banking apps I have ever used. I have used other banking apps where you can easily track your money, monitor spending, and manage everything clearly, but here I can’t find those basic features. The whole app feels kind of off and confusing. I know I’m new to this app, so maybe I need some time to get familiar with it, but after seeing the features available, my first thought was honestly, “Is this bank even real or is it just pretending to be a modern bank?” A banking app should make managing money easier, not make customers confused. I really want to know — does ING have any plans to update this app and bring better features in the future? ### 1/5 — This app sucks, Bring the old one back *2026-08-07, version 11.0.2* This app is so broken, I can’t view my scheduled payments on the app. Most of my banking I now have to do on my computer because this hardly ever works ### 1/5 — Bring back balance preview *2026-07-29, version 11.0.2* Bring back balance preview!!!! The old app was better ! ### 1/5 — Stop forcing updates *2026-07-29, version 11.0.2* I don’t need updates to make transactions ## Most praised reviews (10 highest-rated) ### 5/5 — Payment *2026-08-18, version 11.0.2* It doesn’t show your repayment amount unless if have a direct debit set up. With all the interest rate changes that would be helpful as it’s also not listed on any emails, bank statements or otherwise. Just simply put the interest and principle as a payment that’s what customers want to be aware of with interest rate changes. ### 5/5 — You don’t know what you’ve got till it’s gone *2026-08-17, version 11.0.2* This app was fantastic! You only needed to add notifications to this one, not create a whole new app with none of the good features remaining. I’m using this one until it stops :( ### 5/5 — Better than the new app *2026-07-27, version 11.0.2* More detail, not less. ### 5/5 — Best *2026-07-10, version 11.0.1* Please don’t remove this app I do not like the new one if you stop me from using it I’ll join anz ### 5/5 — DONT MAKE ME USE THE NEW APP *2026-06-09, version 10.9.1* The new app is absolute trash. All my pending transactions just show up in one long list rather than on the date they were made. And my husband and I can’t see which of us made a transaction in the new app whereas this app tells us which bank card made the purchase (useful when I go through our transactions every week) I refuse to use the new app, will seriously consider changing banks if this old app gets shut down. The new app is the worst bank app I’ve ever used. ### 5/5 — Best banking app *2026-06-04, version 10.9.1* This app is so simple. Easy to use, I love being able to arrange the accounts in the order I like, rename them, and just how simple it is for joint accounts. I don’t like the new app. I will be sticking with this app as long as possible. ### 5/5 — Good app *2026-06-01, version 10.9.1* Don’t want to leave this app ### 5/5 — So much better than the new app *2026-05-30, version 10.9.1* It’s never been perfect, but it’s 300 times better than its replacement. Swipe between accounts, no separation by type of account, and a RUNNING BALANCE. Add these loved features to the new app and it might be worth more than a zero rating (which unfortunately you can’t give) ### 5/5 — Works fine. Unlike the new app *2026-05-28, version 10.9.1* I am still able to use this app, which is great. As the new app has stopped working. ### 5/5 — Do not close it please. *2026-05-24, version 10.9.1* New app disgraceful. Please keep this app working, so much better than new version. Not sure why you chose to downgrade things. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*