# Ingenious Med — user reviews > 125 indexed App Store user reviews of Ingenious Med by Ingenious Med, Inc., rated 4.10/5 from 3,328 ratings. - Source: https://appshunter.io/ios/app/ingenious-med/id415943284/reviews - App overview in markdown: https://appshunter.io/ios/app/ingenious-med/id415943284.md - Rating breakdown: 5★ 2,307 · 4★ 275 · 3★ 164 · 2★ 100 · 1★ 482 ## What do users think of Ingenious Med? Overall sentiment: negative **Pros** - 🚀 Easy billing process - 💡 Good billing program - 👍 Pretty good app, easy to use interface **Cons** - 🐛 Freezes frequently, crashes often - 🔍 Difficult to search database, hard to find patients - 🕰️ Slow, imprecise, and clunky interface - 🤯 Unstable, with endless sync problems - 🔒 Multiple login issues, difficult to use - 🤖 Clunky and unintuitive UI, poor workflow - 🤔 Inconsistent patient data, race noted incorrectly - 🤯 Constantly freezing, glitching, and shutting down - 🕰️ Slow to update, takes forever to sync - 🔋 High battery consumption, drains device quickly - 🤯 Frequent crashes, freezes, and sync issues - 🤔 Disappearing patients, unable to add them back - 🤯 Unreliable, not provider-friendly **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Incorrect diagnosis code categories - Frequent crashes and sync failures **Most requested features** - Dark mode option - Improved search functionality - Better sync consistency and reliability - More intuitive and streamlined UI/UX ## Newest reviews (18 of 125) ### 3/5 — Billing keeps disappearing *2026-08-17, version 4.17.20* Inconsistent app aside from being convenient. I do all my billing on my cell phone but theres multiple instances where they wouldn’t be there the following day and its a waste of everyone’s time. ### 4/5 — Recommendations *2026-01-31, version 4.17.15* App occasionally can't process diagnoses placed, especially if many specifications are needed ### 3/5 — Recent update *2026-01-28, version 4.17.14* Very slow now. Have to log out a lot. The updates take long time. Lots of glitches. Other providers complaining too. ### 1/5 — Hard to use *2025-08-29, version 4.17.11* Very hard to use not intuitive at all poor instructions provided ### 1/5 — race of patients *2025-08-26, version 4.17.11* Most patients’ race is wrongly noted to be “black” on this application ### 1/5 — Bad *2025-08-20, version 4.17.11* Maybe the worst medical app on the system. Always screws up ### 1/5 — Simply bad software *2025-08-05* For context I’m a practicing hospitalist and Chief Medical Information Officer. I’m a long time user of IMBills and it simply is bad software. The UI is clunky and the simple task of dropping a charge is too cumbersome. But more importantly the app is simply unstable. It crashes. There are endless sync problems. Most recently there have been endless login problems that hours of time with technical support have failed to resolve. I’m currently again locked out and in the process of deleting and reinstalling the iOS app. If anyone from Ingenious Med reads this please feel free to reach out to me. You can do better. **Developer response:** We’re truly sorry to hear about your disappointing experience with our app. Your feedback is incredibly important to us, and we carefully review all comments to help us improve. We’re committed to making our application better every day. To address your specific concerns, we’d love to connect with you personally. Please reach out to our support team at 1-866-362-8578. ### 1/5 — Life wasting app *2025-06-26, version 4.17.10* I waste hours of my life staring at my iphone waiting for this silly app to ping their server so I can provide further clarity (less ambiguity) on the diagnosis. Seriously, i have used this app for 1-2 years and they still have the same problems. Your app works better in airplane mode. You should learn from that. ### 1/5 — Bad *2025-06-06, version 4.17.9* Always freezing up. Terrible app ### 2/5 — Freezes *2025-05-28, version 4.17.9* Constantly freezes ### 1/5 — Phone app *2025-05-24, version 4.17.9* Horrible app. I am not able to use my phone to bill for my patents. I called them few weeks ago to fix it but no answer. ### 1/5 — Not a genious app *2025-05-13, version 4.17.9* As soon as you bill 1 patient it crashes. Add 1 patient and it crashes. You inhale it crashes. You exhale it crashes. You exist in the world it crashes. You disappear from the world it crashes. ### 1/5 — Junk *2025-03-30* It’s junk. Reminds me very much of the apps from the earliest days of the App Store. Thoughtlessness in the UI almost seems deliberate in its unintuitive design. It’s not snappy and it forever double registers taps. It STILL will not auto correct or provide an auto-correct like action. Even the most basic text apps and search engines provide this feature. The most commonly used diagnoses is probably the biggest joke of all, a joke on the user as it does not actually save a list in the most frequently used order as you might expect. I still have diagnoses in this list that I used only once, ever. If I could dump it, I would. Congrats on giving our system a killer good deal, otherwise your app wouldn’t exist at all. ### 1/5 — It’s horrible *2025-03-05, version 4.17.9* I am not a coder and have no business using this when there are trained people who can maximize its potential ### 3/5 — Difficulty finding pt on list and a lot of inconsistencies in the billing record especially if late *2024-11-20, version 4.17.8* I find this system still very cumbersome to use for billing. It’s almost as if you’re working again. Coming from medi-mobile system I find this one quite cumbersome. I’m unable to complete my billing most days for this reason and then the longer you don’t bill the more confusing it gets to finally catch up with your billing. Painful part is that you lose money when you can’t bill. So I can only hope for more improvement. Specifically I’d like to open the system and see a list of my patient without needing to type in and search each of them. E.t.c ### 2/5 — Slow and with several glitches *2024-10-30, version 4.17.6* It barely does the job. Slow to update. Many glitches. Frequently missing patients. It’s painful to bill 20+ patients through this app. ### 2/5 — Glitchy *2024-10-26, version 4.17.5* Glitchy ### 1/5 — once great app dies *2024-10-06, version 4.17.4* i have used IM bills since 2010 over the last 12 trs every single update has made the program (both App and desktop worse). they used to really focus on the app and on Iphone it was flawless and helped u see your patients especially on hand off days it now nearly unusable. The desk top not much better its now drudgery to be assigned to use this horrid product wish i could give negative stars ## Most critical reviews (10 lowest-rated) ### 1/5 — App broken due to location bug *2026-08-26, version 4.17.20* App won’t let me create a new bill for the patient without “assigning a location” to the patient. When I open the locations drop down menu, there are no options to choose from. This makes assigning a location impossible, which makes creating a bill impossible. ### 1/5 — New user *2026-05-19, version 4.17.19* Horrible. Alert MD far better. I’d go back by my ignorant employer will not allow it ### 1/5 — Don’t waste your time *2026-03-23, version 4.17.16* We have been working with the desktop version and mobile version of this software for several years. Our company has a personal liaison with ingenious med and we still have missed MIPS, patients not loading onto the platforms, dissynchrony between the app and the desktop platform, bill’s not being recorded (mostly on the mobile application), synchronizations not working, the app, shutting down intermittently, among other problems. ### 1/5 — Broken now *2026-01-28, version 4.17.14* Totally broken after 01/26/2026 update on numerous iPhone models. Support looking into it but not sharing further details ### 1/5 — Poor *2025-12-29, version 4.17.13* This app is super clunky and not useful. Will not hold favorites, indeed inability to hold favorites. Nobody knows what “inst fx bio flut x48 “is or means for a diagnosis. Please make this user friendly ### 1/5 — Awkward *2025-12-17, version 4.17.13* Soooooo many clicks ### 1/5 — Not user friendly *2025-11-14, version 4.17.13* Not user friendly. Freezes very often. Does not scan well. Hard to search database. ### 1/5 — Review *2025-11-03, version 4.17.13* Worst app I have ever billed with ### 1/5 — Garbage *2025-11-01, version 4.17.13* The app is junk. Reminds me of all those stinkers that proliferated in the very early days of the App Store. Interface is absurdly 2010’s. Slow, imprecise and clunky. The developers seem to hate their own product, and maybe they do, I know I do. Made suggestions for improvement several times. Nothing really ever changes but then what would an end-user know about an app’s ‘end-use’… ### 1/5 — Simply bad software *2025-09-26, version 4.17.12* For context I’m a practicing hospitalist and Chief Medical Information Officer. I’m a long time user of IMBills and it simply is bad software. The UI is clunky and the simple task of dropping a charge is too cumbersome. But more importantly the app is simply unstable. It crashes. There are endless sync problems. Most recently there have been endless login problems that hours of time with technical support have failed to resolve. I’m currently again locked out and in the process of deleting and reinstalling the iOS app. If anyone from Ingenious Med reads this please feel free to reach out to me. You can do better. ## Most praised reviews (10 highest-rated) ### 5/5 — Re- Review *2025-10-19, version 4.17.13* Re-iterating: IM Bills has come a long way from what it was a year ago, when it would freeze and glitch every 10 seconds. Now no glitch or hitch for even a 1hr session or longer. Logging in is faster and more streamlined; if logged in within a certain time period without having to input login credentials again (finally!). Just pull down to refresh in 3 seconds and it updates much faster on cellphone, computer, and tablet. Highly recommend now that updates have fixed many frustrating issues. Im a practicing hospitalist and associate program director for an IM residency and am happy with the app at this time. Thanks to the dev team, and I apologize for the aweful review I left >1 year ago; you redeemed yourselves indeed. Continue the great work.! ### 5/5 — Re- Review *2025-06-21* IM Bills has cone a long way from what it was a year ago, when it would freeze and glitch every 10 seconds. Now no glitch or hitch for even a 1hr session or longer. Logging in is faster and more streamlined; if logged in within a certain time period without having to input login credentials again (finally!). Just pull down to refresh in 3 seconds and it updates much faster on cellphone, computer, and tablet. Highly recommend now that updates have fixed many frustrating issues. I m a practicing hospitalist and am haply with the app at this time. Thanks to the dev team, and I apologize for the aweful review I left 1 year ago; you redeemed yourselves this year. ### 5/5 — Review *2024-03-12, version 4.16.15* Bit slow ### 5/5 — Negative review *2023-10-25, version 4.16.8* I have had difficulty with this app ever since I first started using it in 2019. Multiple attempts have to be made sometimes to search a patient. Despite synching/resynching/deleting and uploading multiple times. It is a lot quicker to use the app compared to the desktop version, but it does not work reliably. I was unable to bill for two days without any particular explanations or error messages, just will not pull up any patients. ### 5/5 — Very slow *2023-10-23, version 4.16.8* Very slow ### 5/5 — Good billing program *2023-10-15, version 4.16.7* The billing is an easy process with this system. ### 5/5 — Poorly done *2023-10-01* Although concept is good this application does not live up to promises. Whether software is not complete or the human factor is deficient the whole process was poorly created/supported. Not a good experience. It is nice when it does work and that gives 2-stars. ### 5/5 — Good app *2023-08-04, version 4.16.4* Pretty good app, easy to use interface ### 5/5 — Very glitchy *2022-09-19, version 4.14.11* It is a surprise this app is still in business ### 5/5 — Great product excellent customer svc *2021-11-17* I’ve been using IM x 3 years now, it’s getting better and better , I don’t understand the negative reviews It may not be perfect but sure is getting better Also I’m impressed with tech support whom I called at 11 pm one night and got almost an instant response , so docs please be fair Dr Z M ascension health pensacola Fl --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*