# InmateSales View

> Mobile app for video calls with incarcerated individuals. (iPhone/iPad app by Combined Public Communications.)

- Source: https://appshunter.io/ios/app/inmatesales-view/id1386639176 (this page in markdown: same URL + `.md`)
- Developer: [Combined Public Communications](https://appshunter.io/developer/1383417465)
- Category: Social Networking, Photo & Video
- Price: Free
- Rating: 2.00/5 from 220 App Store ratings · 63 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 80 MB
- Languages: American English
- Released: 2018-06-13
- Data updated: 2026-07-18
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/inmatesales-view/id1386639176/reviews.md

## What is InmateSales View?

The InmateSales View mobile app allows you to place video sessions to incarcerated individuals at certain facilities. You can place and receive video calls from wherever you have high speed internet using your device’s microphone and speaker.  Approval for your video sessions may be required by the incarceration facility. Not all facilities support video sessions.  Please contact the facility for policies and procedures for video sessions that may apply to you. Please create an account first by visiting https://inmatesales.com.
 
For help, please visit https://www.inmatesales.com or call our help line at 1-866-340-7879.
 
Additional functionality will be added to this app in the future.

## Key features

- Place video sessions
- Receive video calls
- Use device microphone and speaker
- High-speed internet required
- Facility approval may be needed

## What do users think of InmateSales View?

Overall sentiment: negative

**Pros**

- 📹 Clear video quality on stable connections
- ⚡ Easy scheduling process
- 🎯 Functional when used correctly

**Cons**

- 🐛 Frequent login failures and credential errors
- 📵 Calls and texts fail to connect regularly
- ❌ App crashes and freezes consistently
- ⏳ Infinite loading screens after updates
- 💸 High costs with unreliable service
- 🔧 Poor customer service response times
- 🎨 UI overlays blocking critical buttons
- 📱 Update loop trapping users out of app
- 🚫 Video calls fail despite showing contact online
- ⚠️ Inconsistent performance across devices
- 😤 No refunds despite service failures
- 📞 Choppy and unreliable call quality

**Commonly reported bugs**

- Cannot read prop error on login
- Invalid credentials error despite correct password
- Lost connection error even on WiFi
- App stuck in update loop with no available update
- Infinite loading wheel after closing app
- Failed to reach contact error on video calls
- Controls overlay blocking accept/end call buttons
- App freezes during video visits
- Login not recognized through app despite website working
- Update button redirects to App Store incorrectly
- App crashes immediately upon opening

**Most requested features**

- Voice-only call option without video
- Better user onboarding and instructions
- Improved UI with non-blocking controls
- 24/7 customer service support
- Account deletion functionality
- Automatic update handling
- Notification system when inmate comes online
- Better error messages and troubleshooting

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/inmatesales-view/id1386639176/reviews.md

### 5/5 — Ann

*2025-10-26*

It work great for me just call 
The guard they have a visit cause they don’t know so they can hear the phone ring 5 star

### 1/5 — This App is horrible! Lose your $$$ and they blame your carrier! Read below p

*2025-05-06*

Calls and texts just out of the blue stop coming through on family and friends phones and Inmates sales says oh it’s your carrier! But then when it’s “Everyone inside?! Cmon! Stop being lazy and fix the problem, your problem! You have our $$$! You don’t want to refund or switch it over to another phone⁉️SO! IMO that’s stealing! I’ve called them over and over again! They told me last time lol 😆 to use text now 😂🤣 junk! Doesn’t work 1/2 the time! Have to get through all the ads and junk to get to the msgs and I said if you can! Calls are iffy! They have no problem getting your $$$ no mistakes either but if we don’t get our services? Well 🤷‍♀️ They better fix it and fast! Bc I will have the Jail going back to the other! At least it worked! They deserve 0 stars!

### 1/5 — Wish I could leave 0 stars.

*2024-10-13*

I pay a ton of movie to communicate via phone, text & video calls. Every time we schedule a video it only says "error: failed to reach contact"

### 1/5 — This is why you have terrible reviews

*2024-09-30*

Because the app doesn’t actually work. I put money into my account and scheduled a visit a week out and it’s day of visit and still not allowed. Get you’re app together. Do better.
Update: I never got to do my visitation and they are taking over an hour on phone for a refund.

### 1/5 — Download sucky

*2024-07-01, version 3.6.0*

Down load sucky

### 2/5 — Clear call, or it freezes and won’t allow call at all

*2023-09-25*

Well myself and my friend were delighted at the clarity of our first offsite video visit compared to IC solutions, which is absolutely horrid almost regardless of the Wi-Fi or cellular connection…for that app I have to drive to a parking lot in town where my phone gets flawless signal and hold visits in my truck or the whole thing cuts out and is pixelated and awful… On this app I was able to the visit on my Wi-Fi from my bedroom at home and quality was great, but unfortunately the controls overlay on the screen blocked out his face!! And my face!!! So it was nice that he could see and hear me just fine but he had a big white block over his eyes, and the little postage stamp sized Picture in Picture I had for myself appears to be moveable, but I couldn’t move it because it was overlaid by the “end call” button. but for the second visit, the app froze and the accept call button was overlaid by my little postage stamp picture so it wouldn’t let me hit accept. I tried to back out but it said “call already in progress” except I had no video or audio from him, just a blue screen and a ringing sound and a green accept call button overlaid by my picture. I tried to move my picture but still couldn’t hit accept. It was very frikkin weird to say the least. All of this last minute scrambling to try and fail to get something to work just so I can see my friend and know he’s okay…and then not be able to!! I’m very worried about my friend, he is facing a lot of time & just being able to see him and know hes “okay” calms my anxiety and it calms him down too. Tbh these apps all have me frikkin’ traumatized, literally. Like I’m worried to death and if you are reading this you know your loved one is going crazy in there half the time and they can calm down and feel better when they can see your face and read you and visa versa and with so many things crashing down in their lives, and then scrambling to get help to keep it all together from a jail cell…these bugs are not acceptable. They need us. These companies make enough money to make this work so they ought to. I gave this TWO stars, double what I gave IC Solutions because at least the video call is clear on a reasonable connection….but it still doesn’t work 50% of the time so far. And customer service was closed today when I tried to call. Zoom works just fine & their basic service is FREE…so what gives, dude, really?? I hope they update soon. I’m on a brand new IPhone 13 I bought direct from the AT&T store & it’s up to date so it’s not my equipment. ….smh….really….smh….I had hoped this would work

### 1/5 — Wont work at all

*2023-06-29, version 3.6.0*

App keeps saying invalid credentials when I try to login I just made account so I know my login now I can’t do anything at all on it

### 1/5 — Bugs

*2022-08-04, version 3.5.4*

Every time I try to log into the app it says “ lost connection “ even if I’m connected to Wi-Fi it won’t even let me try to log in

### 5/5 — GetItTogether

*2022-06-16, version 1.8*

To whom it may concern ;
For some families this is the ONLY form of communication that's available  to be able to contact a loved one!!! I'm not sure if you guys(the chumps who have produced what's supposed to be an app)are aware of the inconvenience as well as the  unneeded aggravation ur non-functional app  generates when trying to do the most simplest task --SCHEDULEING A VISIT--that seems to not be such a hard task on similar apps so I'm not understanding ytf its so complicating to complete on this junk??! It's obvious ur not worried about ur RATE SCORE NOT REVIEWS BCUZ I'VE SEEN NO TRACE OF TRYING TO IMPROVE ANYTHING THAT'S BEEN REQUESTED!!!! SMH.. IF I HAD DIFF OPTIONS I DEF WOULD NOT PICK URZ!!!! Stick to fishing something u can't mess up!!!

### 1/5 — Please fix this

*2022-06-02*

Families pay preposterous amounts of money to keep in contact with their loved ones. Calls are choppy, half the time they don’t connect until the third or fourth try, and trying to contact customer service only leads to a busy tone after hearing “all circuits are busy.” Why are we being punished in addition to the person on the inside?  Please, please address these issues. I understand you can’t do anything about the cost, and wouldn’t expect you to because we’re at your mercy so that you can profit. But for the love of god, at least make it function properly.

## Frequently asked questions about InmateSales View

### What does the InmateSales View app do?

The InmateSales View app allows users to place and receive video calls with incarcerated individuals. It utilizes your device's microphone and speaker for communication over a high-speed internet connection.

### How do I set up an account?

You need to create an account first by visiting the InmateSales website at https://inmatesales.com. The app itself does not handle account creation.

### Are video sessions available at all facilities?

No, not all correctional facilities support video sessions. It is recommended to contact the specific facility for their policies and procedures regarding video calls.

### Is there a cost to use the app?

Based on the provided information, the app itself is free to download and use. Any costs associated with video sessions would be determined by the correctional facilities and their service providers.

### What are the requirements for using the app?

You will need a device with a microphone and speaker, and a high-speed internet connection to place and receive video calls. Facility approval may also be a requirement.

## Version history (last 5 releases)

### 3.7.1 — 2026-07-13

fix speaker output, add toggle for headset and speaker

### 3.7.0 — 2026-06-22

update to the latest iOS version
improved call UI

### 3.6.0 — 2022-10-31

Support for twilio video calls for both parties.

### 3.5.4 — 2022-08-01

Bug Fixes

### 3.4.1 — 2022-07-08

Added deep linking intents.

App no longer asks to allow notifications.

App no longer asks for camera and microphone access at login.

Changes to the way microphone and camera permissions are handled.

## Apps similar to InmateSales View

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## More apps by Combined Public Communications

- [InmateSales](https://appshunter.io/ios/app/inmatesales/id1620568565)

All apps by Combined Public Communications: https://appshunter.io/developer/1383417465

## Related topics

[inmatesales view](https://appshunter.io/ios/topics/inmatesales-view) · [inmate sales video visit](https://appshunter.io/ios/topics/inmate-sales-video-visit) · [inmate sales video](https://appshunter.io/ios/topics/inmate-sales-video) · [inmate sales visit](https://appshunter.io/ios/topics/inmate-sales-visit) · [view visitation](https://appshunter.io/ios/topics/view-visitation) · [inmate video](https://appshunter.io/ios/topics/inmate-video) · [inmatesales](https://appshunter.io/ios/topics/inmatesales) · [inmate cells](https://appshunter.io/ios/topics/inmate-cells) · [inmate video call](https://appshunter.io/ios/topics/inmate-video-call) · [inmate video visit](https://appshunter.io/ios/topics/inmate-video-visit) · [inmate photo](https://appshunter.io/ios/topics/inmate-photo) · [inmate visitation](https://appshunter.io/ios/topics/inmate-visitation) · [team 3 inmate canteen](https://appshunter.io/ios/topics/team-3-inmate-canteen) · [rps inmate](https://appshunter.io/ios/topics/rps-inmate) · [tdcj visitation](https://appshunter.io/ios/topics/tdcj-visitation) · [ncic correctional services](https://appshunter.io/ios/topics/ncic-correctional-services)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*