# InmateSales View — user reviews > 63 indexed App Store user reviews of InmateSales View by Combined Public Communications, rated 2.00/5 from 220 ratings. - Source: https://appshunter.io/ios/app/inmatesales-view/id1386639176/reviews - App overview in markdown: https://appshunter.io/ios/app/inmatesales-view/id1386639176.md - Rating breakdown: 5★ 32 · 4★ 18 · 3★ 10 · 2★ 18 · 1★ 142 ## What do users think of InmateSales View? Overall sentiment: negative **Pros** - 📹 Clear video quality on stable connections - ⚡ Easy scheduling process - 🎯 Functional when used correctly **Cons** - 🐛 Frequent login failures and credential errors - 📵 Calls and texts fail to connect regularly - ❌ App crashes and freezes consistently - ⏳ Infinite loading screens after updates - 💸 High costs with unreliable service - 🔧 Poor customer service response times - 🎨 UI overlays blocking critical buttons - 📱 Update loop trapping users out of app - 🚫 Video calls fail despite showing contact online - ⚠️ Inconsistent performance across devices - 😤 No refunds despite service failures - 📞 Choppy and unreliable call quality **Commonly reported bugs** - Cannot read prop error on login - Invalid credentials error despite correct password - Lost connection error even on WiFi - App stuck in update loop with no available update - Infinite loading wheel after closing app - Failed to reach contact error on video calls - Controls overlay blocking accept/end call buttons - App freezes during video visits - Login not recognized through app despite website working - Update button redirects to App Store incorrectly - App crashes immediately upon opening **Most requested features** - Voice-only call option without video - Better user onboarding and instructions - Improved UI with non-blocking controls - 24/7 customer service support - Account deletion functionality - Automatic update handling - Notification system when inmate comes online - Better error messages and troubleshooting ## Newest reviews (16 of 63) ### 1/5 — This is ridiculous *2021-06-06* I have had to call customer service and got nowhere. I just put money in my account for my mother to call me regarding her medications because they are a need basis. I keep getting told she is offline when I call the jail she is at and make sure she is ready, she is signed in and waiting for me to call her. What is going on here? Why is the video not going through? ### 1/5 — Won’t show him online I use website *2021-04-15, version 1.7* Website always dependable hope this gets fixed it’d be a perfect site for the incarcerated!! ### 1/5 — No stars *2021-03-01* I have tried for 2 days to get my video visit to work and I’ve gotten nothing. And of course can’t get any help until Monday morning. So all of his brothers missed seeing him. Let’s me log into inmate sales just fine but won’t let me log into the app for the visit. Extremely unsatisfied and extremely unhappy right now. ### 1/5 — This is b.s. *2021-01-11, version 1.7* How do I completely delete my account on here ### 1/5 — Frustrating *2020-11-19* I’ve scheduled 3 video visitations and each one didn’t connect even though it showed the person was online and ready for the call. In-person video visitation isn’t allowed at this time so I am extremely frustrated that I cannot communicate with my loved one. The app needs improvements on user friendliness and maybe a “what to expect” page because this can be uncharted territory for a lot of users. At this point I’d rather there be the option to schedule a call without video. ### 1/5 — Login fails *2020-08-27, version 1.7* Every time I log in through the app it never recognizes my email. I would have to reset my password every time. Garbage app ### 1/5 — Took my money and can’t login *2020-08-02, version 1.7* I downloaded the app, followed all the instructions, loaded $30.00. Couldn’t book a visit. Closed the app and tried again. Now I can’t login. When I try, a weird message pops up that says “cannot read prop.” Deleted and reinstalled the app but it’s still doing the same thing. So they got my $30.00 and I got nothing. ### 1/5 — Crap *2020-07-03, version 1.7* GARBAGE GARBAGE GARBAGE GARBAGE!!!!!! PLEASE FIX THIS TRASH ### 1/5 — “Cannot Read Prop” *2020-06-20, version 1.7* Whatever the hell that means. Ive changed my password 3 times. Keeps saying “cannot read prop” every time I try to log in. 😡 ### 1/5 — Needs a lot of work *2020-03-29, version 1.7* So originally I got the app and it would just give some error code when you tried to log in. I confirmed the credentials were correct so it was some issue with the app itself. I tried the basic stuff. Remove and reinstall the app. Restart the phone. All that. Even confirmed it occurred on other devices. I just did things directly off the website & deleted the app. I saw that they did an update so I gave it another shot since I’m at work & the website appears to have some issue. I’ve discovered that the app will work once & then it will bring up the “loading” wheel and spin forever. Literally I left it going to see if it connected. Over an hour and nothing. I tried removing and reinstalling the app. Same issue. Eventually learned you can restart the entire phone & it will log you in. You only get that one shot though. Outside of that every time the app freezes or is closed you will get the never ending loading screen. I also feel it’s worth adding that I don’t even know if it actually works or not. When I’ve said “it works” I am just referring to actually logging you in. I haven’t actually tried to deposit funds or do a visit. Thankfully there are only a few rare occasions where I need to use the app. The service itself is awesome but if you’re going to strong arm people for wanting to see their loved ones, you can at least make the product you’re hustling them with work properly. ### 1/5 — Can’t even get a visit *2020-03-16, version 1.7* Won’t load crap 🤬🤬🤬🤬 ### 1/5 — Problems *2020-01-12, version 1.6* Constant login trouble!! ### 1/5 — The worst *2020-01-02* Every time I try to sign in it says “cannot read prop” I’ve tried double and triple checking that all of my log in information is correct I’ve even changed my password several times and yet still “cannot read prop” is all I got ! Save yourself the headache and do not download this app! ### 1/5 — Doesn’t work *2019-12-21, version 1.6* Doesn’t work won’t let me log in ### 1/5 — Problems *2019-11-25, version 1.6* Keeps telling me cannot read prop. I uninstall and re install App says same thing when trying to log in. Super irritating. ### 1/5 — I can’t get it going! *2019-11-21, version 1.6* Pretty poor instructions, or it’s just not working; I think the guy I’m trying to talk to is in jail for doing pretty much the same thing.... ## Most critical reviews (10 lowest-rated) ### 1/5 — This App is horrible! Lose your $$$ and they blame your carrier! Read below p *2025-05-06* Calls and texts just out of the blue stop coming through on family and friends phones and Inmates sales says oh it’s your carrier! But then when it’s “Everyone inside?! Cmon! Stop being lazy and fix the problem, your problem! You have our $$$! You don’t want to refund or switch it over to another phone⁉️SO! IMO that’s stealing! I’ve called them over and over again! They told me last time lol 😆 to use text now 😂🤣 junk! Doesn’t work 1/2 the time! Have to get through all the ads and junk to get to the msgs and I said if you can! Calls are iffy! They have no problem getting your $$$ no mistakes either but if we don’t get our services? Well 🤷‍♀️ They better fix it and fast! Bc I will have the Jail going back to the other! At least it worked! They deserve 0 stars! ### 1/5 — Wish I could leave 0 stars. *2024-10-13* I pay a ton of movie to communicate via phone, text & video calls. Every time we schedule a video it only says "error: failed to reach contact" ### 1/5 — This is why you have terrible reviews *2024-09-30* Because the app doesn’t actually work. I put money into my account and scheduled a visit a week out and it’s day of visit and still not allowed. Get you’re app together. Do better. Update: I never got to do my visitation and they are taking over an hour on phone for a refund. ### 1/5 — Download sucky *2024-07-01, version 3.6.0* Down load sucky ### 1/5 — Wont work at all *2023-06-29, version 3.6.0* App keeps saying invalid credentials when I try to login I just made account so I know my login now I can’t do anything at all on it ### 1/5 — Bugs *2022-08-04, version 3.5.4* Every time I try to log into the app it says “ lost connection “ even if I’m connected to Wi-Fi it won’t even let me try to log in ### 1/5 — Please fix this *2022-06-02* Families pay preposterous amounts of money to keep in contact with their loved ones. Calls are choppy, half the time they don’t connect until the third or fourth try, and trying to contact customer service only leads to a busy tone after hearing “all circuits are busy.” Why are we being punished in addition to the person on the inside? Please, please address these issues. I understand you can’t do anything about the cost, and wouldn’t expect you to because we’re at your mercy so that you can profit. But for the love of god, at least make it function properly. ### 1/5 — Horrible steals your money *2022-04-16* Spent 50 and has not worked one time or even attempted but that’s what I get being nice to others while they walk all over me use me and steal my money! ### 1/5 — Nothing but a money racket *2022-04-10* They make their website not work and app not work so u have to do it over the phone and pay an additional fee absolutely terrible service ### 1/5 — Negative stars and a migraine *2021-08-16* This app is literal garbage. I’ve reset passwords, uninstalled and reinstalled, spoken to customer service. Save yourself the trouble and use your mobile browser or desktop instead ## Most praised reviews (10 highest-rated) ### 5/5 — Ann *2025-10-26* It work great for me just call The guard they have a visit cause they don’t know so they can hear the phone ring 5 star ### 5/5 — GetItTogether *2022-06-16, version 1.8* To whom it may concern ; For some families this is the ONLY form of communication that's available to be able to contact a loved one!!! I'm not sure if you guys(the chumps who have produced what's supposed to be an app)are aware of the inconvenience as well as the unneeded aggravation ur non-functional app generates when trying to do the most simplest task --SCHEDULEING A VISIT--that seems to not be such a hard task on similar apps so I'm not understanding ytf its so complicating to complete on this junk??! It's obvious ur not worried about ur RATE SCORE NOT REVIEWS BCUZ I'VE SEEN NO TRACE OF TRYING TO IMPROVE ANYTHING THAT'S BEEN REQUESTED!!!! SMH.. IF I HAD DIFF OPTIONS I DEF WOULD NOT PICK URZ!!!! Stick to fishing something u can't mess up!!! ### 5/5 — Visits *2019-09-15* I see a lot of people on this app talking bad about it. I’ll admit I was until I called customer service which they should’ve done and known that you have to schedule a visit before u can even see them on video duhh. I’m so excited Monday I get to talk to my home boy!!!! So next time ppl don’t talk trash about an app that you didn’t even call their number to see what’s wrong like I just did....smh slow ppl lol ### 5/5 — Works like a charm *2018-11-08* Scheduling was easy. You and the inmate have to be online at the time. ### 2/5 — Clear call, or it freezes and won’t allow call at all *2023-09-25* Well myself and my friend were delighted at the clarity of our first offsite video visit compared to IC solutions, which is absolutely horrid almost regardless of the Wi-Fi or cellular connection…for that app I have to drive to a parking lot in town where my phone gets flawless signal and hold visits in my truck or the whole thing cuts out and is pixelated and awful… On this app I was able to the visit on my Wi-Fi from my bedroom at home and quality was great, but unfortunately the controls overlay on the screen blocked out his face!! And my face!!! So it was nice that he could see and hear me just fine but he had a big white block over his eyes, and the little postage stamp sized Picture in Picture I had for myself appears to be moveable, but I couldn’t move it because it was overlaid by the “end call” button. but for the second visit, the app froze and the accept call button was overlaid by my little postage stamp picture so it wouldn’t let me hit accept. I tried to back out but it said “call already in progress” except I had no video or audio from him, just a blue screen and a ringing sound and a green accept call button overlaid by my picture. I tried to move my picture but still couldn’t hit accept. It was very frikkin weird to say the least. All of this last minute scrambling to try and fail to get something to work just so I can see my friend and know he’s okay…and then not be able to!! I’m very worried about my friend, he is facing a lot of time & just being able to see him and know hes “okay” calms my anxiety and it calms him down too. Tbh these apps all have me frikkin’ traumatized, literally. Like I’m worried to death and if you are reading this you know your loved one is going crazy in there half the time and they can calm down and feel better when they can see your face and read you and visa versa and with so many things crashing down in their lives, and then scrambling to get help to keep it all together from a jail cell…these bugs are not acceptable. They need us. These companies make enough money to make this work so they ought to. I gave this TWO stars, double what I gave IC Solutions because at least the video call is clear on a reasonable connection….but it still doesn’t work 50% of the time so far. And customer service was closed today when I tried to call. Zoom works just fine & their basic service is FREE…so what gives, dude, really?? I hope they update soon. I’m on a brand new IPhone 13 I bought direct from the AT&T store & it’s up to date so it’s not my equipment. ….smh….really….smh….I had hoped this would work ### 2/5 — Can’t log in *2019-11-22, version 1.6* It want let me log in keep say my password word wrong ### 2/5 — Having trouble *2019-11-17* Mine is saying it needs updated and takes me to where it says open I open it and it says it needs updated again is it because I’m on my cellular data and need to be on WiFi ? Because when I use WiFi I think it works? ### 2/5 — Horrible *2019-11-16* I updated the app and it wouldn’t let me back into the app and kept telling me I needed to update it when there wasn’t another update. Missed my visit because of it! ### 2/5 — Missed Visit *2019-11-16, version 1.5* Keeps taking me to App Store to update when I did that last night. ### 2/5 — Somewhat ok. *2019-10-21* When either one if online it should ring in and let the other person know and it doesn’t. Every time I click on the app it takes me to the App Store to open it. It’s updated so do t k is why it’s doing it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*