# InmateSales

> Manage inmate accounts, deposits, video calls, and emails for supported facilities. (iPhone/iPad app by Combined Public Communications.)

- Source: https://appshunter.io/ios/app/inmatesales/id1620568565 (this page in markdown: same URL + `.md`)
- Developer: [Combined Public Communications](https://appshunter.io/developer/1383417465)
- Category: Social Networking, Photo & Video
- Price: Free
- Rating: 2.36/5 from 185 App Store ratings · 63 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 108 MB
- Languages: English, Spanish
- Released: 2022-05-04
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/inmatesales/id1620568565/reviews.md

## What is InmateSales?

The InmateSales mobile app allows you to manage your InmateSales account and make deposits for products at certain facilities. You can also schedule video sessions and send emails to these individuals where they are allowed at a facility. Not all facilities support all products and services that we offer.

## Key features

- Manage InmateSales account
- Make deposits for products
- Schedule video sessions
- Send emails to inmates
- Check facility service availability

## Chart rankings

- #117 in Top Free · Social Networking (US App Store)

## What do users think of InmateSales?

Overall sentiment: negative

**Pros**

- 👍 Easy to set up
- 👍 Grateful for connection
- 👍 Responsive and helpful
- 👍 Fast and convenient deposits
- 👍 User-friendly interface
- 👍 Works great
- 👍 Easy to navigate
- 👍 Repeat recent purchases
- 👍 Call customer service from app
- 👍 Cheaper than other apps
- 👍 Reasonable pricing (for some)

**Cons**

- 💸 High fees
- 🐛 Frequent app crashes
- 🐛 Calls dropping
- 🐛 Login issues
- 🐛 Account creation problems
- 🐛 Poor call quality
- 🐛 Cannot hear inmate
- 🐛 Mutes inmate
- 🐛 Calls not coming through
- 🐛 App logs out frequently
- 🐛 Emails not received
- 🐛 Pictures not received
- 🐛 Outrageous prices
- 🐛 Predatory pricing
- 🐛 Service fee for adding money
- 🐛 Can't get through to customer service
- 🐛 Customer service unhelpful
- 🐛 Video visits won't connect
- 🐛 No other choice but to use app
- 🐛 App glitches too much
- 🐛 Charged for unused minutes
- 🐛 App kicks user out
- 🐛 Faulty app/website
- 🐛 Verification emails not working
- 🐛 Text messages not received
- 🐛 Hold times are ridiculous
- 🐛 No email support
- 🐛 Unacceptable lack of information
- 🐛 No FAQ page
- 🐛 Deliberate dark patterns
- 🐛 Shoddy design
- 🐛 App freezes
- 🐛 Restart phone needed
- 🐛 Inmate cannot use specific funds
- 🐛 No way to check balances
- 🐛 Visits not logged correctly
- 🐛 Long hold times for visits
- 🐛 Text messages not delivered
- 🐛 App logs out and deletes emails
- 🐛 Video calls poor quality
- 🐛 Inmate's chirp screen black
- 🐛 Calls coming through as normal phone calls
- 🐛 Mutes inmate mid-call
- 🐛 Calls cut off early
- 🐛 Connection fee for dropped calls
- 🐛 App crashing after loading money
- 🐛 Unreadable text/small wording
- 🐛 Cannot zoom in
- 🐛 Customer service not competent
- 🐛 Reloading app doesn't fix issues
- 🐛 No way to transfer funds if inmate moves
- 🐛 Refund issues
- 🐛 Fees processed and not refunded
- 🐛 Error message: failed to reach contact
- 🐛 System never logs visits correctly
- 🐛 Drive hours for unlogged visits

**Commonly reported bugs**

- App crashes frequently
- Login issues
- Account creation fails
- Calls drop mid-conversation
- App logs out unexpectedly
- Emails and pictures not being sent/received
- Video calls fail to connect
- Verification links expire
- App freezes on logo screen
- Calls not ringing through
- Mutes inmate during calls
- Cannot hear inmate
- App kicks users out
- Password reset links not sent
- Error message: failed to reach contact
- Visits not logged correctly
- Chirp screen goes black
- Calls come through as normal phone calls
- Text messages not delivered
- App deletes unsaved emails
- Cannot zoom in on text
- Reloading app does not fix issues
- Verification emails not working
- App crashing after loading money

**Most requested features**

- Add option to save email drafts
- Fix glitch with normal phone calls
- Make video visits longer
- Show phone airtime and Chirp text balance on app
- Allow larger increments for video visits and tablet time
- Make app 100% reliable
- Add more ways to create an account
- Add account reset button
- Provide FAQ page with clear pricing
- Allow users to see phone balance on app
- Fix issue with inmate not being able to use specific funds
- Allow users to check account balances
- Add ability to connect with inmate for texts
- Allow uploading pictures for emails
- Fix issue with emails/pictures not being received
- Add dark mode option
- Improve text message delivery
- Allow users to email customer service

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/inmatesales/id1620568565/reviews.md

### 2/5 — Disconnects every call after 2-5 minutes

*2026-05-30, version 1.9.8*

Everyone my brother calls me it disconnects us or I can hear him but he can’t hear me, very unfortunate but no alternative

### 1/5 — Issues

*2026-05-29, version 1.9.8*

I’ve had the app for over a year, yesterday it was messing up. Everytime my person tried to call me it wouldn’t show me they were calling or show me I missed the call the only reason I knew they had been trying to call was because I went to my call log to see why they hadn’t called. So I deleted the app and tried to reinstall and now it’s telling me I have to pay 6$ to get the app back. So is this app not free?

### 1/5 — Waste of time

*2026-05-28, version 1.9.8*

Seems like work in some cellphone , didn’t work on my iPhone.

### 1/5 — Terrible is too good

*2026-04-07, version 1.9.8*

This is one of the worst apps I’ve encountered in years. It appears to be designed to not work and/or frustrate users into abandonment. Why an app that is being used for a voice telephone calls must be on wifi and is somehow nonfunctional on 5g or better defies logic. I can hear the inmate fine, but having no wifi essentially mutes me? Everything about this is predatory and designed to extract more money out of the relatives of those incarcerated. The app developer deserves to be incarcerated as much as anyone else.

### 3/5 — Mr. Jugonz

*2026-03-31, version 1.9.8*

I feel it can get expensive adding $15 to $30 every 3 days to speak to your love one.  Should atleast consider holidays sales.

### 1/5 — Login/create

*2026-03-25, version 1.8.2*

just downloaded this app today and they already said that my phone number already has a account to it. I’ve never used this app before meaning someone probably used this app before with this phone number.  That’s the only way you’re able to make a account is with your phone number so if someone already used it pin then you can’t make a account to contact your loved ones couldn’t find a phone number or email to contact the developer for this so I’m only reluctant to make a review review hoping someone will reach out which is foolish. Developers should make another way to create a account. There’s not even a accounts reset button on there.

### 1/5 — Trash

*2026-03-20, version 1.8.2*

If I could give this a zero stars, I would you’ve taken $50 of mine. I can’t even do the chirp. I can’t even do anything but continuously keep adding money and you can’t get through to anybody to get any help. You should be shut down for the way you treat people and how much lack of communication you leave inmates to families you take their money and you don Return it the fees are outrageous. Literally $15. You have to pay $21 cause there’s a such a big service fee and I can’t even communicate with them. I want my money back but you guys don’t even do that please this is ridiculous if you got it right, I will give you more stars but now I would love to do negative -5

### 1/5 — Should be a crime

*2025-12-28, version 1.8.2*

Not only are they making profit from incarcerated people but they also charge way more than should be allowed.  And every move you make has a damn fee added on. Wanna add 20 bucks? plus 3 I think it is and you can’t buy a bunch of phone time at once because they wouldn’t be able to add the 3 dollar fee every 15 I think it is. I would have never thought we would be charged money to be able to “visit” with someone in jail. And the wealthy criminals usually don’t stay locked up long,if they’re ever arrested which they obviously aren’t but the majority of inmates are poor people. These high prices for basic services is a damn shame. Unbelievable

### 1/5 — Stop working

*2025-11-05, version 1.8.2*

App was working perfectly fine and then all of a sudden it will not login. It won’t even bring up the login page. It just keeps saying error.

### 1/5 — Poor quality

*2025-10-30, version 1.8.2*

The app glitches way too much, then you are charged for mins you didn’t use bc the calls keep dropping. The calls always dropping or in and but the calls are cheaper through the app. The amount they charge for the 15min calls is ridiculous bcs the service is poor quality.

## Frequently asked questions about InmateSales

### What can I do with the InmateSales app?

The InmateSales app allows you to manage your InmateSales account. You can make deposits for products, schedule video sessions, and send emails to individuals at supported facilities.

### Are all services available at every facility?

No, not all facilities support all products and services that InmateSales offers. It is recommended to check the availability of specific services at the facility you are interested in.

### How does the app make money?

Based on the provided information, the app is free to download and use, and does not have in-app purchases or advertisements. The monetization model is therefore 'free'.

### Who is this app designed for?

This app is designed for individuals who need to manage their InmateSales account and facilitate communication and transactions with inmates at correctional facilities.

## Version history (last 5 releases)

### 1.10.1 — 2026-06-01

User enhancements and bug fixes

### 1.9.8 — 2026-03-30

The newest version includes enhancements to the user experience

### 1.8.2 — 2025-09-02

enhancements to user experience

### 1.8.1 — 2025-08-21

user interface improvements

### 1.7.2 — 2025-02-12

User Interface Improvements

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## More apps by Combined Public Communications

- [InmateSales View](https://appshunter.io/ios/app/inmatesales-view/id1386639176)

All apps by Combined Public Communications: https://appshunter.io/developer/1383417465

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*