# InMoment Mobile — user reviews > 41 indexed App Store user reviews of InMoment Mobile by InMoment, Inc., rated 2.00/5 from 24 ratings. - Source: https://appshunter.io/ios/app/inmoment-mobile/id1125480616/reviews - App overview in markdown: https://appshunter.io/ios/app/inmoment-mobile/id1125480616.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 17 ## Newest reviews (17 of 41) ### 1/5 — Please address this issue! *2020-06-23, version 2.3* Very frustrating that the app has so many issues when loading, extremely slow to load if indeed at all! ### 1/5 — Very rarely loads *2020-06-21, version 2.3* Once in the last week have I been able to actually see anything after login. Usually just a blank page going through the motions. How hard is it to make an app like this work? ### 1/5 — App Doesn’t open at all. *2020-06-17, version 2.3* tried opening this app. Never opens up. Tried several login attempts. ### 1/5 — Troublesome *2020-05-17* This app worked well at one point. It’s a shame for such a large company to not want this app to represent them well. You log in and try and use the app and either it keeps rebooting or turns off ### 1/5 — Review *2020-03-07* Always trying to run my ACT report. Everytime its start doing it. It crashes. Why make the app if it doesnt do what it suppose to. Please address this issue. I’d like to see my reports when im not at work. This is suppose to make it accessible when on the GO. Thanks. ### 1/5 — Not sharp enough, and a poor investment *2020-02-25, version 2.3* This needs to be updated urgently. In the modern world where apps should be responsive and up to date, I find my job tougher and tougher when all I want to do is simply see what my customers are saying. Such a clunky app to use. - Improve the comments screen, no need for fancy interactive word clouds on the app. It needs to be to the point and don’t give me the option to ‘View More Detail’ of a customer feedback, of course I want to see it all!!! - Generate a report weekly/periodically and have it saved and ready to review. A simple, text based PDF is enough. - Bring back focus areas. Why the app can’t have a link to an action plan function where the top 5 negative comments are aside a text box to record and then shared among all other users in the same site location. As this was updated over a year ago, I can only assume that the person who had control of the app has left your business or been made redundant. Either way, sort the thing out so I can actually make a difference using the tools my company are paying for! And if you’re a prospective company looking to take someone on to handle your customer feedback, until this is done - don’t waste your capital! ### 1/5 — Don’t use unless you have to *2020-02-06* All around a crappy app. Don’t use unless you have to. The desktop version is 100% more functional. I often need to sign out and sign back in again just to bypass coding glitches. ### 1/5 — Crashing *2019-12-01* The app gets all the way to the report then crashes. What an inconvenience. ### 1/5 — Let down *2019-10-20* This app worked great until this last update. When you try to run a report it closes the app on you. Please fix this. ### 1/5 — Frustrating *2019-09-14* This app worked at one point in time. HOWEVER.. it doesnt anymore. Really wish the developers would work on this. When I do try and use it, I just get a plain white screen. I would use this app everyday when it worked, but cant say the same anymore. Its frustrating because it was so nice to check my customer comments right from my phone. I could screen shot comments and share them with my employees whenever, wherever. It got to be a competition with my staff on who could get better comments. I get I can see comments online, which I do still check. My point is the convenience of this app! So, maybe someday it will work, until then, its just wasted space. ### 1/5 — Non funziona per niente bene *2019-06-06, version 2.3* La pagina iniziale non carica correttamente. ### 1/5 — Don’t Bother *2019-05-18* If I could review with 0 stars, I would. I was NEVER even able to get the app to even open. What a waste of time. ### 1/5 — Really *2019-05-15* I wanted this app to work. This would have been great to keep track of my customers responses in real time if it worked. All I get when I log is that it’s trying to make a secure connection. It did this on my work and home secure WiFi as well as on my data. Please fix it. ### 1/5 — I can’t imagine a worse app *2019-04-17* This is the worst app in the history of apps, bar none full stop. A 5 year old randomly punching keys could probably design a better functioning app. ### 1/5 — Doesn’t Load *2019-03-19* App doesn’t work on iphonex. Keeps on loading never displays data. Deleted and reinstalled 3 times. ### 1/5 — What’s the point? *2018-04-14* Before the latest update, the app worked great. After the update, I sign into the app and try to run a report only to be asked to start over and dig in again in the mobile browser version. What is the point of the app? Tried to submit feedback about this but got no response. Please fix ASAP. **Developer response:** Hi Madape 1973. We hear you loud and clear. We just released an update that should fix this issue for you. Please feel free to let us know if there's anything else that can be improved! ### 1/5 — Update issue. *2018-03-23, version 2.0* Since the last update, 2.0, I can’t even log into the app. Worked fine before the update and should be back to 5 stars once they fix this error. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t use app *2023-06-20* I’m not able to log in to app ### 1/5 — Unusable *2023-05-24, version 2.6* Same as other review. Can’t log into this. Correct username and password don’t work. ### 1/5 — Poor app *2022-08-07, version 2.6* It’s very slow and bad structural even most of time we can’t get our customers feedback we can’t here our customers because this kind of blood app ### 1/5 — Not worth downloading. *2022-06-20, version 2.6* Doesn’t let you sign in. Gives off a notification that either the email or password is incorrect, each time. But neither are incorrect. ### 1/5 — App Imbarazzante *2021-10-19, version 2.6* Incredibile rilasciare un app così poco funzionante! Home page che da continui errori, lentissima nell’elaborare i dati, spesso si blocca e non produce il report richiesto. Un vero scempio, con l’aggravante che non ci sono update da mesi. Se non dovessi usarla per business, evidentemente l’avrei già disinstallata! ### 1/5 — Glitches Galore *2021-07-18* There’s so many patchy areas in this app. Metrics are not always available. Screens never load, just buffer. Often, I have to force close and reload. ### 1/5 — Work required *2020-07-29, version 2.3* Not fit for use, slow, outdated and plagued with bugs! Current screens make this app impossible to use. ### 1/5 — Waste of time doesn’t work! *2020-07-26, version 2.3* The app doesn’t work anymore. Since the last update it just gets stuck on log in, “getting everything ready”, “tailoring to match preferences”, “establishing a secure connection”, “preparing your experience”, “performing secure data transfer”, “optimising interface graphics” JUST SORT IT OUT WILL DO FINE PLEASE. ### 1/5 — Ok until last update!! *2020-07-26, version 2.3* Worked perfectly, until the last update now doesn’t work at all and have to open in Safari!! Please sort it out!! ### 1/5 — In Moment app is completely useless *2020-07-19, version 2.3* Hopeless app. When you log in it takes several minutes to display even the summary. Useless. ## Most praised reviews (8 highest-rated) ### 5/5 — App updated to XI Platform *2024-01-26* Great to have all the desktop features I need available in mobile! ### 5/5 — Updated Review *2018-05-28* The developers seem to have fixed the previous issues. The app is now working nicely on my IPhone 7 Plus. Thank you for the update, this is a very handy tool for managing my business profile. ### 4/5 — Yay!! Such a useful resource!! *2016-10-15* I've wanted InMoment to release an iPhone app for its website for so long and it's here! There are kinks here and there but surely ones that will be corrected with future updates. Just glad it's available - thanks team!! ### 3/5 — Navigation difficult *2017-10-30, version 1.1.1* Navigation between many data sources isn't easy to manage. ### 2/5 — The more upgrades the less it works *2018-11-18* With The last upgrades , I am now unable to use this app. You would think this tech company would make the user experience easy rather than more frustrating. ### 2/5 — Bad update - don’t do it! *2018-03-03, version 2.0* This new update pretty much renders the entire app pointless. As soon as you hit the reporting suite and try to run a report, the app redirects you to safari and asks you to log in again. Means you might as well just go to the website rather than the app at all. Pointless. ### 2/5 — Step backwards. *2017-04-14, version 1.0.2* Much slower to use than previous app. Doesn't save login. Really a waste of time. I just want to see my recent reviews and be done va logging in and navigating menus to get info I need. ### 2/5 — Potential but some kinks *2017-04-12* When we first got the app, I liked it though the dates were wrong. However the most recent comments were right there for me to see. Now, it's just the same as the website and it redirects me to log in again when I go to read a comment off the detail report. This app has potential but has some serious kinks to work out. Right now I'm better off just using the website on my browser **Developer response:** Hi Kiesmoon. We just released an update that should fix some of the browser redirects for you. Please feel free to let us know if there's anything else that can be improved! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*