# inMotion by CNCBI — user reviews

> 67 indexed App Store user reviews of inMotion by CNCBI by China CITIC Bank International Limited, rated 1.80/5 from 27 ratings.

- Source: https://appshunter.io/ios/app/inmotion-by-cncbi/id1294956074/reviews
- App overview in markdown: https://appshunter.io/ios/app/inmotion-by-cncbi/id1294956074.md
- Rating breakdown: 5★ 3 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 20

## Newest reviews (12 of 67)

### 2/5 — This app is too slow

*2025-02-24, version 6.18.5*

Wasting my time. Always use lots of time to load the login page. Don’t know what makes it so difficult to use. I reopen a few times and it is the same.

### 2/5 — 白屏

*2024-10-21*

我是iPhone 14 pro max，iOS 16.3.1。下载的app版本6.18.3。为什么打开app全是白屏啊，我等着转账呢？

**Developer response:** 谢谢使用inMotion 动感银行。如仍遇到相同情况，欢迎致电（852）2287 6767 与我们联络。服务时间星期一至五上午9时至下午6时，星期六上午9时至下午1时（公众假期除外）。

### 4/5 — Easy money management

*2024-07-19, version 6.17.4*

Just switched to inmotion mobile banking, and I like it! The app is fast and the style is stunning. Easy money management at its best la~

### 1/5 — 怎么不支持中国身份证

*2024-03-21*

你介绍说支持中国身份证的

### 1/5 — Bill

*2023-10-16, version 6.16.0*

Absolutely garbage!

### 1/5 — trash app

*2023-09-19, version 6.15.2*

Buggy as hell, slow response, registration failed a million times.

### 1/5 — Slow and not user friendly

*2023-07-20, version 6.15.0*

If you have lots of time deposit made and you want to check mature date of all time deposits, you need to click each time deposit and then wait for loading …, and then keep loading if you are unlucky. Poor app.

### 2/5 — Bad experience

*2023-07-03, version 6.15.0*

Overall layout and navigation not user friendly. No level 2 bid/ask display as browser version. Check out other banks’ apps to improve

### 1/5 — Probably the worst bank app I have ever used in Hong Kong

*2023-05-10, version 6.14.6*

There’re many bugs and it takes a ling time for a single action. Please make improvements and stop wasting my time.

### 1/5 — Wasting time and personal information stolen !

*2022-08-12, version 6.13.7*

This app registration process is so user unfriendly and time consuming , so many typing rules for registration, took three days for process and come out for rejection! Wasting time and being stolen personal information!

### 1/5 — iOS10.3.3打開App閃退，iPhone 7 plus

*2021-05-14*

10.3.3閃退

**Developer response:** 多謝使用inMotion 動感銀行，請致電（852）2287 6889，以便我們提供協助。

### 1/5 — Can’t exit from Start Biometric Authentication & Device Binding page after login

*2021-05-05, version 6.7.0*

After logging in using my iPad Air, Start Biometric Authentication & Device Binding page just keeps appearing & I can’t even find a button to exit from this page.

Better to add a button to allow users to exit from it.

## Most critical reviews (10 lowest-rated)

### 1/5 — 太差劲，打开速度超慢

*2026-04-30*

早上测试了一下，打开招商永隆，3秒内（包含点掉广告）；打开中银香港1分钟；再试着打开in Motion2分钟没打开

### 1/5 — 史上最垃圾的银行 App

*2026-03-22*

从来没见过这么难用的银行 App，太拉垮了，卡的要死，经常转圈，设计也很 low

### 1/5 — app非常慢

*2026-01-12*

非常非常慢，每个页面等很久！开发部一定要加强！

### 1/5 — As usual

*2026-01-11*

Feels buggy. Deleted all my pre-saved wire templates in update. Had to re create everything.

### 1/5 — Terrible user design

*2025-07-23, version 6.18.10*

I tried to open an account through the app, but it was unable to recognize my address. 

The user design is not well thought out and very frustrating to use. The floor address input line is limited to 2 characters, so if you live on the 12/F (their example) you can only input “12” or “/F” but not 12/F as that is 4 characters.

### 1/5 — 很不好的开户体验 这么低分是有原因的

*2025-05-03*

拍照功能很差 秒拍照秒拒绝 五次自动拒绝

### 1/5 — Offering account deletion in your app

*2024-09-13, version 6.18.3*

From Apple policy, 
Starting June 30, 2022, apps submitted to the App Store that support account creation must also let users initiate deletion of their account within the app. Deleting an account removes the account from the developer’s records, along with any data associated with the account that the developer isn’t legally required to maintain. Providing this capability gives people more control of the personal data they’ve shared. If you’re updating an app or submitting a new app with account creation, please read the guidance below to prevent delays in review.

### 1/5 — Stuck in the loading screen

*2024-09-12, version 6.18.3*

Got stuck in the loading screen but received a login notification. Not reliable.

### 1/5 — User unfriendly app

*2024-08-13, version 6.17.4*

if You forget your password，it is very difficult to reset through the app. after resetting the password, the bio login keep asking me to using password to use start the bio login. The inquiry crew of the app only responds to IT question, when I state that the above is IT question, the crew Kotek Wang response to me that sales question is only IT question. Login page problem is not IT question. Ridiculous.

### 1/5 — Poor app

*2024-07-02*

So many years. This bank still don’t know how to do IT properly. Pathetic.

## Most praised reviews (10 highest-rated)

### 5/5 — Easy to Use Mobile Banking App

*2024-05-20, version 6.17.3*

Great UX interface to easily navigate various functionality and account opening.

### 5/5 — One of the best banking app

*2023-08-26, version 6.15.1*

User friendly and nice desigm

### 5/5 — User friendly

*2023-07-24, version 6.15.1*

User friendly, fast, clear!

### 5/5 — Account Opening

*2023-07-11, version 6.15.0*

I m impressed by the account opening process. It is fast and efficient, and account opening is successful in real time!!!

### 5/5 — Very user friendly

*2023-07-05, version 6.15.0*

Very user friendly

### 5/5 — User friendly apps

*2023-05-16, version 6.14.6*

The login pending issue is fixed, and the overall customer journey are improved

### 5/5 — Improved a lot!

*2023-04-12, version 6.14.5*

Very smooth and user friendly now.

### 5/5 — Great banking app

*2022-06-29, version 6.13.7*

Well design app. Very user friendly for
First time user. Excellent 👍🏻

### 5/5 — Easy banking app

*2020-12-15, version 6.4.1*

It is easy and user friendly. Most functions are updated.

### 5/5 — New function for review Investment portfolio

*2020-12-11, version 6.4.1*

Very user friendly. I can see the details of the daily pricing of the unit trust under my portfolio. That’s very clear for me to see the past trend of my investment!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*