# InnoCaption: Call Captioning — user reviews > 316 indexed App Store user reviews of InnoCaption by Mezmo Corporation, rated 4.70/5 from 11,530 ratings. - Source: https://appshunter.io/ios/app/innocaption-call-captioning/id1333988644/reviews - App overview in markdown: https://appshunter.io/ios/app/innocaption-call-captioning/id1333988644.md - Rating breakdown: 5★ 9,247 · 4★ 1,458 · 3★ 475 · 2★ 123 · 1★ 227 ## What do users think of InnoCaption? Overall sentiment: positive **Pros** - 🚀 Accurate and fast captioning - 👍 Enables independent phone use for deaf/hard of hearing - 👍 Helpful customer support - 👍 Useful for work, personal, and medical calls - 👍 Saves call transcripts for reference - 👍 Allows use of own phone number **Cons** - 🐛 Occasional issues with call quality and disconnections - 🐛 Inaccurate transcription of names and numbers - 🔒 Concerns about privacy and sharing personal information - 🔋 Drains battery when used extensively **Commonly reported bugs** - Incoming calls not always received or displayed - App crashing or freezing during calls - Issues with call forwarding setup **Most requested features** - Ability to caption in-person conversations - Integration with video calling apps - Improved transcription accuracy for names and numbers - Option to save call transcripts locally ## Newest reviews (15 of 316) ### 4/5 — Floater Icon went missing. *2026-08-18, version 4.5.0* My Email to support was answered quickly. They worked with me until my problem was solved. ### 2/5 — I need help *2026-08-16, version 4.5.0* The time it takes to reach me after the call is made lacks a lot in my opinion. I had my wife call me and i waited and waited to the point i called her back to see if she called me immediately. Of course was her response. Nothing. I think this may work if there’s assistance but I’m having trouble locating it so here I am frustrated. ### 3/5 — Inconsistent *2026-08-12, version 4.4.8* I would love this app if it worked for every phone call going and coming but it does not for me. I’m a new user, so still trying to figure it all out. ### 4/5 — Lose connection *2026-08-05, version 4.4.7* Although I like I can see what we are saying at all times. I am sitting inside my home and talking to someone and InnoCaption would disconnect. I hope it doesn’t happen anymore it only happed once. ### 4/5 — Not use to it *2026-07-28, version 4.4.6* Only had 1 call so far & ended up hanging up on the person. ### 3/5 — Getting to know you *2026-07-23, version 4.4.5* I’m still learning how to use it. ### 4/5 — Good app 👍👍 needs 1 feature *2026-07-23, version 4.4.5* Good app that does what it says Opportunity for improvement:: Some contacts have information in them that should not be shared. InnoCaption wants to have access to all contacts. There is no way to create a contact inside InnoCaption Being able to create a contact, even just a name, would really make it more useful Thanks for a good product 👍👍 ### 5/5 — Thank you!!!!! *2026-07-12, version 4.4.3* Since losing hearing I’ve relied on my Son telling me what Callers are saying.But with this Omg I don’t struggle with Phone Calls anymore .Thank you Immensely for this App and it even has smooth voice to speech recognition unlike some others I’ve tried. Game Changer! ### 4/5 — My hearing is pretty bad so it’s definitely helping me *2026-07-09, version 4.4.3* Still learning how to use the system, so can I give you a number five review yet? ### 5/5 — Thank you *2026-07-07, version 4.4.2* I can talk to people on the phone again! The voice to text feature is so helpful! Thank you! ### 4/5 — Helpful *2026-06-30, version 4.4.2* Tiny delay during call, easy enough to get used to. Really helpful to have the transcript ### 4/5 — Cool *2026-06-29, version 4.4.2* I always have difficulty hearing on the phone and seems to work great. But I just started using it. I am anxious to see how well it works with someone with a strong accent. I think this is gonna be great. ### 5/5 — Great app for hard of hearing *2026-06-18, version 4.4.0* This app has been a game changer for changer me. Thank you! ### 2/5 — Connections *2026-06-13, version 4.4.0* So hard to connect, I’m not sure I’m connected yet ### 5/5 — Caption works great *2026-06-08, version 4.4.0* I’m almost completely deaf and this makes phone conversations so much easier. Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Caller Cannot Hear Me *2026-08-19, version 4.5.0* My husband and I tried to fix this problem and couldn’t. I have deleted the app. ### 1/5 — Phone heating up *2026-08-13, version 4.4.8* When I was paying for Innocaption, my phone would heat up after a few minutes and I would have to shut it down ### 1/5 — Failed *2026-07-18, version 4.4.4* Didn't finish my set up ### 1/5 — Can’t register *2026-07-15, version 4.4.3* My street address is rural and the app won’t recognize it. There is no customer service phone number. I sent an email requesting help but instead of answering it they are now sending me SPAM. ### 1/5 — I say sincerely, The Worst App I’ve Ever Tried *2026-07-09, version 4.4.3* I am sincere when I say this is the worst app I’ve ever used in all my years of having a mobile phone. I understand occasional glitches…that’s normal…but this was every single call, without exaggeration. Every call had an issue. I’d either have to wait several seconds for the call to connect after it looked like it connected, or it would just hang up outright. I am not exaggerating when I say, I would spend several calls to the same person Before it would connect. The same with incoming calls. Again, I am not exaggerating in any way. I’m using a brand‑new iPhone 17 Pro Max on Xfinity Mobile, and InnoCaption made my phone unusable. It hung up on almost every call before I could even say hello. Incoming calls dropped. Outgoing calls dropped. If a second call came in, the entire call disconnected instantly. When a call did manage to connect, it took about 10 seconds, and people told me my voice sounded robotic. After two days of nonstop dropped calls, I literally pulled over on the side of the road just to uninstall it. The moment it was gone, my phone worked normally again. I literally felt some sort of freedom. If you’re using an iPhone 17 Pro Max on Xfinity’s plan, this app is a terrible idea. ### 1/5 — Do not get! *2026-05-25, version 4.3.14* Once you put it on, it drops calls, and doesn’t allow the voice recording to work! ### 1/5 — Wrecked my phone *2026-05-23, version 4.3.14* I downloaded this only to discover it was Bing my number as a different one on outbound calls, which I did not want. The captioning worked OK, but seemed to lag timewise, I needed this for better comprehension with my hearing aid in background noise condition conditions. I removed the app and restarted my phone and now I cannot receive incoming calls at all, my phone does not even show that I received them. It is interfering with my business. ### 1/5 — Information *2026-05-14, version 4.3.13* Ask way too much information on this app digs to far into your past ### 1/5 — Good Idea, But Needs a Lot of Work *2026-04-20, version 4.3.12* Takes a long time to connect and people on the other end hang up thinking no one is there. It doesn’t show my phone number so people don’t pick it up thinking it is spam. You miss a lot of calls. Good idea that was poorly executed ### 1/5 — Scam *2026-04-03, version 4.3.10* Takes your personal information like home address, email ## Most praised reviews (10 highest-rated) ### 5/5 — Deaf *2026-08-18, version 4.5.0* My hearing clarity has gone. If I did not have the close caption I would be lost. Thank you so much ### 5/5 — Interesting app *2026-08-08, version 4.4.8* This call captioning device could be very useful to the hard of hearing. The set-up is a little scary at first but it is just part of the process. I hope this helps me fro asking my wife what people have said even though I had my speakers turned on ### 5/5 — Bonnie *2026-08-07, version 4.4.8* I am severely hearing impaired and cannot hear on the phone. I have a surgical implant that is helpful in connecting me to my hearing aid, but I have very poor sound recruitment without my hearing device. I am wildly grateful for the use of Innocaption, as is my family. My kids always ask if my Innocaption is working for me. Then I say “yes! Of course!” Then they know we can chat. Thank you for the creation of this incredibly helpful hearing device. I would be lost in the wilderness without it. Many thanks and Best regards ### 5/5 — Hear *2026-08-07, version 4.4.8* I can hear through my hearing aids and also read what they are saying! ### 5/5 — Great app *2026-08-04, version 4.4.7* Transcripts are very helpful ### 5/5 — A whole New World! *2026-07-28, version 4.4.6* I am severely HEARING** challenged and info caption has brought me new insights in communicating😎✔️ ### 5/5 — Aphasia *2026-07-23, version 4.4.5* It’s been 10 years from my stroke and this last six months when I could use the InnoCaption service I can actually use phones where I can understand words I could not do this without you guys. I love it thank you. ### 5/5 — Love this app *2026-07-16, version 4.4.4* This is amazing! It works extremely well. It takes what I perceive as mumbles and perfectly transposes it. Really wonderful! ### 5/5 — Amazing tool for those that have hearing issues *2026-07-13, version 4.4.3* This is fabulous especially for anyone with hearing loss or in a noisy environment. ### 5/5 — Best use of AI tech! *2026-07-13, version 4.4.3* Best thing since sliced bread!!! Thank you Federal Communications Committee! 👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*