# InnoCaption Video — user reviews

> 5 indexed App Store user reviews of InnoCaption Video by Mezmo Corporation, rated 4.70/5 from 20 ratings.

- Source: https://appshunter.io/ios/app/innocaption-video/id6755326376/reviews
- App overview in markdown: https://appshunter.io/ios/app/innocaption-video/id6755326376.md
- Rating breakdown: 5★ 17 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 1

## Most critical reviews (5 lowest-rated)

### 1/5 — Does not download to my Samsung mobile phone!

*2026-05-15*

I was unable to download the app on my Samsung mobile phone. I got an error message in the Play Store saying my device was not compatible with the app. My software was up to date.

**Developer response:** Hi there, 

Thank you for your feedback. It’s frustrating to encounter compatibility issues, and I apologize for any hardship this caused. Please reach out to our support team at support@innocaption.com for assistance. They will be happy to help resolve this for you.

### 5/5 — My new fave communication app

*2026-05-21*

I’ll admit it… I rarely want to use the phone. I’d much rather email, text, or FaceTime.

But the caption accuracy on FaceTime for iPhones? Not great.

THIS though? I’m obsessed.

I can use it with any cell carrier, and the captions are honestly 99–100% accurate for me. It makes phone calls feel so much less stressful and exhausting.

Definitely my new go-to from now on.

**Developer response:** Hi there,  
Thank you for the wonderful feedback! It's fantastic that InnoCaption is making your phone calls easier and more enjoyable. Our support team is always here to help, so feel free to reach out at support@innocaption.com if you need anything. Happy calling! 😊

### 5/5 — Video calling made easy

*2026-05-08*

As someone who relies on captions for video calling (no you can’t lip read easily through phones!), I was excited to try InnoCaption’s new app and let me say, I absolutely love it! The captions are clear, the set up is easy, and my calls are easier! It’s much better than Apple’s build in captions which either make the caller’s face small or it block’s the caller’s face. plus you can adjust the text size! Thank you Innocaption for always thinking of DHH individuals’ needs!

**Developer response:** Hi there,  

Thank you for the wonderful feedback! It's fantastic that InnoCaption is making your video calls easier and more accessible. Our support team is always here for you at support@innocaption.com if you need assistance. Your satisfaction means a lot to us! 😊

### 5/5 — Terrific option that streamlines video calls and offers reliable captioning. Free to use.

*2026-03-06*

I’m so thankful that InnoCaption, a true innovator for phone captions for hard of hearing and deaf individuals has introduced a video platform that allows video calls to have the same high quality captioning offered for phone calls. Just like the phone app, this video app for iPhones, iPads, and soon Android devices offers FREE captioning that is paid for by FCC relay funding. It’s secure and by a company that can be trusted. InnoCaption continues to innovate. The company truly cares as with the original InnoCaption app, it isn’t something they just “set and forget”. They also launched into the workplace and solved a pain point with workplace calls by introducing Bridge, which is another free solution offering high quality captions for any workplace phone or solution! I’m so impressed.

**Developer response:** Hi there,  

Thank you for the wonderful review! We love that InnoCaption is making a positive impact for users. Our team is dedicated to continuous innovation and support. If there's anything more we can assist you with, feel free to reach out at support@innocaption.com. 😊

### 5/5 — Wow I’m super impressed!

*2026-03-04*

I’ll admit I rarely want to use the phone because I’d rather email, text, or FaceTime. But FaceTime captions on iPhones are terrible in accuracy. I LOVE this! I can use it with any cell carrier, the captions are 99% if not 100% accurate! My go to from now on!

**Developer response:** Hi there,  
Thank you for the wonderful feedback! It's fantastic that InnoCaption is making your phone calls easier and more enjoyable. Our support team is always here to help, so feel free to reach out at support@innocaption.com if you need anything. Happy calling! 😊

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*