# INOVA Federal Mobile — user reviews > 54 indexed App Store user reviews of INOVA Federal Mobile by INOVA Federal Credit Union, rated 4.90/5 from 2,453 ratings. - Source: https://appshunter.io/ios/app/inova-federal-mobile/id920930476/reviews - App overview in markdown: https://appshunter.io/ios/app/inova-federal-mobile/id920930476.md - Rating breakdown: 5★ 2,178 · 4★ 219 · 3★ 39 · 2★ 8 · 1★ 9 ## What do users think of INOVA Federal Mobile? Overall sentiment: neutral **Pros** - 👍 Easy to use interface - 🚀 Convenient features - 🔒 Secure login options - 💡 Useful new features **Cons** - 🐛 Login issues - 🐛 Unreliable app performance - 🐛 Compatibility problems - 🔒 Security question challenges **Commonly reported bugs** - Frequent log-outs - Inability to access certain features - Deposit issues **Most requested features** - More account details and information - Improved transfer and payment options - Seamless integration across devices ## Newest reviews (13 of 54) ### 3/5 — I don’t know what’s going on with INOVA but they’ve been good up to now *2026-06-03, version 4021.0.2* I’m hoping that this review will expedite me getting my direct deposit on time ### 2/5 — Can’t use schedule payment *2024-03-07, version 4012.1.0* Ever since the last update I’m not able to use the calendar to schedule my payment really wish they would fix this ### 4/5 — Improved *2023-12-23, version 4010.1.1* The app overhaul has been great, but I had to do a mobile deposit today and it takes longer than it used to. ### 5/5 — Love it! *2023-10-13* Love all the new features and the snapshot so that I can quickly look at my accounts on the go! ### 5/5 — Just incredible! *2023-10-12, version 4010.1.1* I love the user interface, everything is nice and clean, I can find everything I need from the palm of my hands. Looking forward to my future experience with INOVA ### 5/5 — Inside transactions *2023-07-25, version 22.2.200* Maybe unlimited would be nice Thank you ### 4/5 — Options *2020-11-29, version 20.1.200* Hi! I like you all as a bank and recommend you to others, two things I wished were easier, I wished the amount you pay for a bill posts as you make payment, even if the day is a couple away from it posting. I also wish I could transfer money to pay back on my heloc whenever I wanted, even if it’s not due. Not complaining, just offering reason why I didn’t give you 5 stars. Thanks! ### 5/5 — Great app! *2020-07-17, version 20.1.20* Really easy to use ### 3/5 — works on and off *2020-05-14, version 19.3.20* lately i’ve been getting completely logged out for no reason. ### 3/5 — Tranfers *2020-04-09, version 19.3.20* I can make tranfers for a few weeks sometimes ### 4/5 — Owner *2019-03-01, version 18.3.70* Supply more info on interest rates of accounts and more detail on mortgage accounts ### 5/5 — Found recent bug *2018-07-15, version 18.1.76* I just tried to open the app this morning and it said not connection please connect to the internet when I have perfect wifi signal!! Not very happy when I can’t check my accounts ### 5/5 — User Friendly *2018-05-18, version 18.1.76* Very User Friendly. I like the ease of use. Bill pay is simple once the I have them set up. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can never log in *2024-08-25, version 4014.0.0* Takes 3 times to log in because the cloudfare widget fails every time. Worse bank app I’ve ever used. ### 1/5 — Not working on my iPhone *2022-02-25, version 21.2.70* It’s not working for my phone. I’ve tried numerous of times to log in but it don’t want to work at all. ### 1/5 — Terrible!! *2021-11-07, version 21.2.70* Just because I have an iPhone 6 I’m no longer able to use my mobile banking. There’s no reason why you cannot pull out an older version which worked fine to continue working in addition to the new version. Many other applications allow this. Very disappointing Inova!! ### 1/5 — Title *2021-07-20, version 21.1.30* Literally the worst banking app I’ve ever used. Can never send money externally to my other accounts. ### 1/5 — No way to use if forgot security questions *2021-06-17, version 20.2.80* It’s been a while since setting up my app security questions. So I don’t remember formats etc and am unable to use for YEARS!!! Support is like well “sorry” or “shrug”. I feel the same about this app. ### 1/5 — Works great until it locks you out for no reason *2020-10-10, version 20.1.200* I’ve verified my login credentials by literally logging on from a browser, but for whatever reason I can’t use the app when I enter the same credentials. I’m really tired of resetting my password for no absolute reason when I’ve got the correct password and being told I have to call in to reset the password. It’s even more frustrating when I am a joint owner on the account so if was to call into the credit union, no one will help me simply because I’m not the “owner,” even though I’m a joint owner. ....... I have to say I have lost all patience with this app, considering this happens almost weekly now. ### 1/5 — Not great *2020-04-17, version 19.3.20* If I click out of the app to look at another app on my phone, even for 5 seconds, I have to log back in. I hate many things about banking with Inova. I’ll just as this to the list. ### 1/5 — Annoying *2015-01-19, version 4.6.37* I loved the app when it worked at first. Then I tried to resign in it keeps asking for security questions and doesn't go past that. Very frustrating! ### 1/5 — A dud *2015-01-11, version 4.6.37* It worked at first. Now all I get is "system error" every time I attempt to log in. ### 1/5 — Junk *2014-11-22, version 4.6.37* Nice! Another useless app can't even log in sweet!! ## Most praised reviews (10 highest-rated) ### 5/5 — Tony *2026-08-28, version 4022.1.1* Love this credit union ### 5/5 — Always there Always works *2026-06-19, version 4021.1.3* Keep it up! ### 5/5 — Mobile banking *2026-06-01, version 4021.0.2* I love this app, so easy and user friendly. ### 5/5 — Outstanding! *2026-05-26, version 4021.0.2* INOVA Federal is absolutely one of the best financial institutions I’ve ever worked with. OUTSTANDING CUSTOMER SERVICE ### 5/5 — New customer *2025-12-02, version 4018.1.1* I am a new customer, with INOVA and the ease of setting up my account was nothing short of amazing. The customer service I received was great also. ### 5/5 — Easy to use interface *2025-07-18, version 4017.2.0* I have multiple banking apps and INOVA is leagues better as far as navigating the app goes. It doesn’t look boring nor over complicated. Highly recommend using this app! ### 5/5 — Chrissie *2025-03-31, version 4016.1.2* Everything at your fingertips u need to do ### 5/5 — Great service *2024-10-14, version 4014.1.3* I love the Face ID and not putting in passwords that are hard to remember ### 5/5 — 5 stars *2024-03-20, version 4012.2.0* Love the functionality! ### 5/5 — Fantastic upgrade INOVA! *2023-10-15, version 4010.1.1* Loving the new app! Easy to use, great new features - I especially like the credit score and credit report option, and the financial wellness section. I’ve already used the bill pay option and that was a piece of cake! Glad to finally have all the same access whether I’m on my phone or my laptop. We’ll dome! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*