# Inovalon WFM — user reviews > 91 indexed App Store user reviews of Inovalon WFM by Shifthound, Inc., rated 4.66/5 from 20,371 ratings. - Source: https://appshunter.io/ios/app/inovalon-wfm/id911470175/reviews - App overview in markdown: https://appshunter.io/ios/app/inovalon-wfm/id911470175.md - Rating breakdown: 5★ 16,954 · 4★ 1,716 · 3★ 685 · 2★ 313 · 1★ 705 ## What do users think of Inovalon WFM? Overall sentiment: negative **Pros** - 🚀 Helpful app - 👍 Convenient schedule access - 👍 Shift swapping feature **Cons** - 🐛 Frequent crashes and loading issues - 🐛 Unreliable performance - 👎 Lack of communication about schedule changes **Commonly reported bugs** - App not loading or freezing - Issues after iOS 14 update - Inconsistent behavior (cleared vs approved shifts) **Most requested features** - Virtual schedule on computer - Notification for schedule changes - Ability to contact support ## Newest reviews (18 of 91) ### 2/5 — Unable to scroll down *2026-03-13, version 3.11* On the app, you’re unable to scroll down to view monthly calendars and schedules which makes it so inconvenient. It’s like a glitch. ### 2/5 — Unable to sign in *2026-01-17, version 3.11* I have had issue with this app. I am unable to sign in and my iPhone is updated. I restarted my phone, un-installed the app, re-installed. Nothing seems to work. ### 2/5 — App Malfunction *2026-01-16, version 3.11* The App is not allowing me to sign in. It seems as if the sign in button has been disabled ? Can this please be looked into !! ### 2/5 — Viewing format *2026-01-05, version 3.11* I love Inovalon but after the update it has been very hard to view the schedule on my phone. I have a computer view which is very hard on a phone to visualize. Prior to the update I was able to view the schedule by day, week or weeks and that was easy as oppose to logging onto my phone. ### 3/5 — Good app *2023-04-04, version 3.10.3* The sign in tab is not working. It let you put your username and password and the sign in tab is not functional ### 1/5 — Does not work on iPad *2022-12-22, version 3.9* Sad that this does not work on iPad ### 1/5 — Locked out *2022-12-21, version 3.9* I’ve been locked out of my account for months Unable to access the app on my phone …. I have to create a new password every time I log on on line smh help ### 2/5 — Not working on iPad *2022-10-10, version 3.7* Love this app. Used to work on iPhone and iPad but no longer works on iPad. It just says “customer login” without anywhere to log in. Otherwise it’s a great app! ### 2/5 — ... *2022-06-20, version 3.4* 4.7 rating... how? This app often fails to load on any given day prior to my shift, leaving me without the slightest idea of where I'm supposed to be the next day. ### 1/5 — Unable to view schedule *2022-06-10, version 3.4* Companies need to start using a reliable way for employees to view their schedule, because this is far from it. If companies use this, then it's not a company worth working for since you won't be able to see when you're scheduled to work. ### 1/5 — Hasn’t worked in days! *2022-06-10, version 3.4* Can’t even see my work schedule because this crap app hasn’t worked in days! ### 1/5 — horrible *2022-05-29, version 3.4* takes 5 to 10 mins to load ### 1/5 — Connectivity *2022-04-18, version 3.4* I have to turn off my vpn to use it ### 2/5 — Glitches in system *2022-04-01, version 3.4* The App does not portray the correct shifts when compare to the supervisors schedule and I was taken off the schedule on the shift hound app but not on the supervisor schedule and missed a day of work because of this please fix the glitches in your app ### 1/5 — No help on this Ability Website *2022-03-11, version 3.4* I can’t keep my password on the website I have to continue putting putting it in every time I use the web side and I texted you to help me reset it I don’t know what steps I have to do and there was no help. That’s not good customer service. ### 1/5 — 3 months… 1 month and a bad update *2022-02-13, version 3.4* So I started using this app when I got hired on my job in January. I was successful in syncing my calendar and then the whole system for my job apparently went down. Ever since it was a back up and running we haven’t been able to use the calendar to sync ( no icon to sync with either android or iPhone ) and boy is it inefficient to have to continuously check whether or not your shift has been updated or not! An absolute fail on the update. ### 1/5 — Charge Rn *2022-01-19, version 3.4* I hate that I can’t see the month schedule for my whole unit. We have to see when we need to cancel or call in. We need to see who has overtime and so. So I have to carry a paper copy at all time. I also would like to get a notification when anyone schedule changes. Since we go by the paper one. Sometimes we changes that no one informed of. I could suggest that maybe you make a virtual schedule on a computer so we can always see the schedule. I think you need a real nurse to give you ideas. ### 1/5 — Frustrating *2021-12-13, version 3.4* I can’t stay logged in and every time I open the app I must change my password!!!! The dumbest thing ever ## Most critical reviews (10 lowest-rated) ### 1/5 — Logging in *2026-01-22, version 3.11* Just update the app. Now it will not allow me to log in. ### 1/5 — Does not work *2025-10-01, version 3.10.5* Update 10/1/25: still doesn't work. App is completely dysfunctional right now. It seems that the web version is being squeezed into the app, so everything is unusable cus the information doesn't fit on the screen. The old landing page with the circles is gone, and it's been replaced by a drop down menu. Since you can't zoom out, the text is unreadable. It's utterly useless. It's been going on for months and has not been addressed. ### 1/5 — Does not work *2025-08-23* App is completely dysfunctional right now. It seems that the web version is being squeezed into the app, so everything is unusable cus the information doesn't fit on the screen. The old landing page with the circles is gone, and it's been replaced by a drop down menu. Since you can't zoom out, the text is unreadable. It's utterly useless. It's been going on for months and has not been addressed. ### 1/5 — App view changed to desktop view *2025-07-11, version 3.10.5* It's impossible to do anything in the app now. It's the desktop view crammed into an app. This used to be so useful, I used it daily. I get so frustrated trying to use it now. The schedule is so confusing to read and it gets cut off. Wish i could go back to the older version. ### 1/5 — Bad app *2025-06-03, version 3.10.5* App was good until it decided to switch up and become a web page with in an app for some reason. Unuseful now. ### 1/5 — App doesn't work anymore *2025-05-31, version 3.10.5* It shows the website version crammed into my phone screen. The content doesn't fit the page, so it's impossible to make any changes or see anything. Used to be functional but now it's useless. ### 1/5 — Not working offsite *2025-04-11, version 3.10.5* I can only access if I’m at work, what’s the point of the app if I can’t access it away from work ### 1/5 — App doesn't work anymore *2025-04-10, version 3.10.5* It shows the website version crammed into my phone screen. The content doesn't fit the page, so it's impossible to make any changes or see anything. Used to be functional but now it's useless. ### 1/5 — Help me go back to the old app view! *2025-01-31, version 3.10.5* I used to be on this app so many times a day, now I avoid it. The old app view was my favorite, now there’s almost like a full site view. I just want to go back! Can anyone help me?!? ### 1/5 — Wont let me sign in *2023-04-09, version 3.10.4* I had this app when it was shift hound then ability now that it’s changed names again it won’t let me sign in. My credentials haven’t changed. Waste of space on my phone now. Thanks for the update, a lot of good it has done. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2022-02-27, version 3.4* I love this app it works great for scheduling and I haven’t had any issues or problems at all ### 5/5 — Time *2022-02-08, version 3.4* It is very difficult to punch in and Out of SmartForce. It says my device is not compatible. ### 5/5 — So much better… *2021-12-07, version 3.4* Simple and straightforward compared to other apps, particularly with the informational texts. ### 5/5 — Worse app on iPhone *2021-10-25, version 3.4* It does not keep you logged in, and can never get back on without requests of new passwords ### 5/5 — Great *2021-09-28, version 3.3* App is great ### 5/5 — Ability Workforce App *2021-09-28, version 3.3* This app is so helpful! I can see my shifts online. I can also offer or pick up additional shifts right from my phone. Great innovative app for working individuals like myself :). ### 5/5 — Nice Software! *2021-09-08, version 3.3* This system is superb!! It has a lot of flexibility, easy to use and the superview is next to none! ### 5/5 — Excellent service *2021-07-20, version 3.3* Always great to have to know how your scheduling is available ### 5/5 — Grateful, *2021-06-23, version 3.3* Excellent apps; make life easier ### 5/5 — Excellent Staffing App *2021-04-08, version 2.8* Love this staffing App! User Friendly and functional. Beats getting staffing calls. 🙌🏾 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*