# InRoads — user reviews > 18 indexed App Store user reviews of InRoads by InRoads Federal Credit Union, rated 4.66/5 from 660 ratings. - Source: https://appshunter.io/ios/app/inroads/id1397478351/reviews - App overview in markdown: https://appshunter.io/ios/app/inroads/id1397478351.md - Rating breakdown: 5★ 467 · 4★ 54 · 3★ 16 · 2★ 8 · 1★ 16 ## What do users think of InRoads? Overall sentiment: negative **Pros** - 👍 Easy to use - 🔒 Biometric login for security - 👍 Knowledgeable and polite staff - 👍 Multiple banking options (teller, video teller, ATM) - 👍 Great credit union overall **Cons** - 🐛 App crashes frequently - 🐛 Login issues (fingerprint, loading) - 🐛 Transactions not loading or disappearing - 🐛 Delayed real-time updates for credit card transfers - 🐛 Inability to make changes online, requiring branch visits - 🐛 Irritating pop-up rating prompts - 🐛 Cash deposit issues with virtual teller **Commonly reported bugs** - App crashes constantly - Fingerprint login fails or takes multiple attempts - App won't load after login attempts - Card history not loading - Transactions post and disappear, or remain pending for days - Credit card funds transfers are not in real-time **Most requested features** - Allow principal-only mortgage payments online - Improve real-time transaction updates for credit cards - Fix app crashes and loading issues - Address issues with transactions posting/disappearing - Provide an option to opt-out of rating pop-ups ## Most critical reviews (10 lowest-rated) ### 1/5 — App still not working on my iPhone 16e… it’s been many months… *2026-06-08* I have complained about this issue before, but still has not fixed after more than a month. I’m curious if anybody is going to fix it because it is very inconvenient to go to the website and have to login every time. ### 1/5 — Hate this app *2026-05-12* It exits me out every time I try to deposit a check. Been having this issue for 3 months now. ### 1/5 — Post-Update App is horrid *2025-08-01* Update: still taking multiple attempts to access account through app. Please fix the app!!! It takes multiple attempts to accept the fingerprint log in and the half the time it won’t load. This never used to happen. Really inconvenient and usually updates improve apps, what happened? ### 1/5 — Post-Update App is horrid *2025-07-15* It takes multiple attempts to accept the fingerprint log in and the half the time it won’t load. This never used to happen. Really inconvenient and usually updates improve apps, what happened? ### 1/5 — Buggy and crashes *2025-07-03* I can not check any of my card history and the app constantly crashes. I set up a new card and went to move my subscriptions to the new card and everytime I try to pay it gets declined and when I tap the notification from the app to see why it was declined the app loads for 2 mins and crashes ### 1/5 — Update is awful *2025-06-29* I liked how it used to post transactions in real time. Guess thats too far advanced to keep going. ### 1/5 — Mortgage payments *2023-06-05* Is there a way to make principal only payments online? ### 1/5 — User friendly *2023-01-26* Try to make changes on here and I can’t. I have to go in and do it myself at the bank not very friendly. ### 1/5 — Annoying rating pop ups. *2021-05-28* Who ever came up with this idea with out the opting out doesn’t get it. We’re a small town and don’t need this. ### 4/5 — Incomplete transactions *2025-07-10* Still not loading all of the information from past history of transactions especially linked to credit card accounts ## Most praised reviews (8 highest-rated) ### 5/5 — Great credit union *2025-05-12* I've been with the Credit Union since I was 10 years old Pickin strawberries. Awesome Bank. I've been with them 53 years. Great Bank. I wouldn't go anywhere else. ### 5/5 — Don’t Care for Card Change *2025-04-05* I don’t care for the application changes to credit card funds transferred aren’t in real time as they should be between accounts. This is unacceptable because it’s a backwards move and banks should be forward thinking and moving for efficiency. ### 5/5 — works great *2024-04-30* very easy to use good app ### 5/5 — My experience as an InRoads Member *2023-07-29* I have enjoyed both the limited Lobby Teller services, however I am grateful that the St Helen’s Branch still has real Teller services! I appreciate having the teller option and the video teller option and regular ATM Services and I use all of these services and I have frequent flyer miles with InRoads live, they have been so very helpful on many occasions! I overall feel that all your Bank Tellers to your Loan Officers and higher all are very knowledgeable, well trained, dressed appropriate and above everything else, they are polite and respectful! Top quality staff members! Thank you for having so many options to handle our banking needs! ### 5/5 — Cash deposits *2022-05-02* I tried to make an appointment to the branch i go to (remodeling). They told me I did not need to. Just go through the virtual teller. 15 minutes there, line of cars behind me. Still didn’t get all my money deposited. So irritating! ### 5/5 — Great app *2021-11-28* If you’re getting pop up ads, it’s on your end. There are no ads. ### 5/5 — Great banking app *2019-11-04* Allows me to easily access my accounts. I really appreciate the biometric capabilities to ensure security. ### 4/5 — Overall good *2023-09-14* My one complaint with the app is that a transaction will post and disappear and then post again the next day. Or a transaction will post as pending and remain pending for 3 days. Thankfully I have a ledger still or I would be in lots and lots of trouble depending upon this app’s accuracy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*