Great app for creators
There are so many opportunities for creators with campaigns for different niches easy platform to navigate
Buggy app
I just started and couldn’t finish the sign up process because a page got stuck and wouldn’t scroll up.
Not helpful “help center”
My UGC creator account has been put on hold after it being originally approved, and me having worked with brands. Insense put my acc on hold saying I didn’t have enough IG followers, although that doesn’t apply for UGC creator only. I’ve been trying to contact someone for over 3 weeks, going into a month, and no help provided yet. I really liked how much interaction with brands I was getting until this happened. Very disappointed.
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Support is almost non-existent
As a new UGC creator, apps are where a lot of us have to start. So when an app suddenly removes your profile, then says oh sorry that wasn’t supposed to happen (after many days of not being able to apply or receive invites), and then doesn’t restore your profile properly meaning you can’t apply to opportunities unless invited…. It’s an awful experience. And that is what is happening right now. I have tried their support time multiple times to no avail. I thought Insense was great to start but this experience has removed them from my list of apps to use for UGC work.
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Roberto In Customer Support 💯🙏🏻🎉
I have been a content creator for Insense for several years now, and I encountered some challenges with some payment issues and I have to say that working with Roberto in creator support was so refreshing. He helped me very quickly. The problem that was taking weeks upon weeks to address, he helped me solve in five minutes! I hope people at the top of the company and give him a raise!!!
He is fantastic at his job and my only thought would be to give your creators who work very hard on all their projects access to human communications (aka phone support) more regularly as it’s a much quicker way to solve any issues that arise. Thank you Roberto and Insense and I look forward to working with you on future projects! 💕🎉
He is fantastic at his job and my only thought would be to give your creators who work very hard on all their projects access to human communications (aka phone support) more regularly as it’s a much quicker way to solve any issues that arise. Thank you Roberto and Insense and I look forward to working with you on future projects! 💕🎉
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