# Insight Credit Union — user reviews > 61 indexed App Store user reviews of Insight Credit Union by Insight Credit Union, rated 4.71/5 from 3,866 ratings. - Source: https://appshunter.io/ios/app/insight-credit-union/id1486387637/reviews - App overview in markdown: https://appshunter.io/ios/app/insight-credit-union/id1486387637.md - Rating breakdown: 5★ 2,665 · 4★ 263 · 3★ 105 · 2★ 43 · 1★ 115 ## What do users think of Insight Credit Union? Overall sentiment: negative **Pros** - 👍 User friendly - 🚀 Smooth application - 🔒 Security & Dependability - 👍 Easy process - 👍 Mobile deposit feature **Cons** - 🐛 Terrible app - 🐛 Difficult to access - 🐛 Frequent bugs and glitches - 🐛 App not working after update - 🐛 Fingerprint access issues - 🐛 Frequent login issues **Commonly reported bugs** - App not opening after update - Unable to log in with valid credentials - Frequent crashes and errors - Inability to block account for fraud **Most requested features** - Increase transfer limits - Restore bill pay functionality - Improve notifications - Optimize app performance ## Newest reviews (11 of 61) ### 2/5 — Might have to change ! *2025-07-24, version 24.2.321* Been a member for almost 25 years. Customer service has changed from great to poor so will have to change to a new place. ### 3/5 — Transfer the 200 to my checking not savings *2024-12-18, version 24.2.60* I want the two hundred transferred from my savings account to my checking you did it backwards ### 4/5 — Optimize it *2024-11-25, version 24.1.102* Honestly this app needs to be optimized, from not being able to access to logging you out and turning off fingerprint access its always something. ### 4/5 — Can’t use cell phone to transfer $ to someone else’s Insight account 🤨 *2022-11-30, version 22.2.30* Can’t use cell phone to ttrsnsfer $ yo someone else’s account Can’t use cell phone to pay off overdraft ### 2/5 — Issues *2022-01-26, version 21.2.70* Continually freezes during login whether using password or Face ID. Please fix this app. This has been going on too long! ### 4/5 — Needs an option back. *2021-08-27, version 21.1.30* Glad to see bill payer works in the app now. Need to bring back being able to transfer to other accounts than your own. I used to be able to transfer funds to my kids accounts or my back up account but thats hasn’t been an option in some time ### 5/5 — Notifications *2021-07-16, version 21.1.30* The app has majorly improved since the revamping of online banking. The only thing I don’t like is that the notifications of account activity don’t work. It did at first, now I never get any even though it shows exactly what notifications I’d like to get. ### 2/5 — An error has occurred every time I try to log in. *2021-04-29, version 20.2.80* Every single time over the past few months I’ve tried to log in it tells me an error has occurred. I’ve tried reinstalling the app multiple times and nothing. I’ve called the number provided multiple times and they can’t give me an answer. I can log in just fine on my computer or even on the website through my phone, but it’s just not convenient. I wish the app worked, it seems like I’m the only one with this problem and I’ve gotten no help on fixing it. ### 5/5 — Love this bank *2021-03-24, version 20.2.80* Real nice professional people working here, never had a problem Thank you,, ### 2/5 — Sign up *2021-02-16, version 20.2.50* You can’t even sign up ### 2/5 — No bill pay on app! Still!!! *2021-01-31, version 20.2.50* How much longer? ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-08-04, version 24.2.321* There are too many problems to address. Terrible! ### 1/5 — Used to be great *2025-06-21, version 24.2.321* Their “new and improved” update is idiotic. ### 1/5 — Bad app *2025-06-13, version 24.2.321* I do NOT like the new app. Not user friendly. ### 1/5 — Insight *2025-05-31, version 24.2.60* This is the worst bank someone could possibly ever pick. I do not recommend this to anybody. Absolutely disgusting. ### 1/5 — Most difficult banking app to access out there *2025-01-12, version 24.2.60* This app goes down with bugs and glitches all the time, doesn’t allow you to log in with proper credentials, and constantly has bugs and software issues creating an environment where you can’t even check you bank balances. Thinking of closing my accounts because the online banking and customer service with Insight is so terrible. ### 1/5 — Update *2024-10-15, version 24.1.102* App will not open since updating the app. ### 1/5 — Application isn’t working *2024-10-15, version 24.1.102* Just downloaded the new update and a pop up says Error Occurred please contact for assistance ### 1/5 — Problem! *2023-12-09, version 23.1.70* I need the power to block my account if I feel like fraud is taking place. ### 1/5 — Needs a lot of work *2022-07-26, version 21.3.40* Been with the institution for years and it seems to have only gotten worse. At least once a week you can’t log in on the app or online to check your balances. ### 1/5 — Transfer funds only works when it wants *2020-12-01, version 20.1.200* Option is more often than not, unavailable ## Most praised reviews (10 highest-rated) ### 5/5 — Best Credit Union in Town *2026-06-27, version 26.1.320* 36 years with this credit union and it’s still the best! Grateful for the amazing customer centered service! The finest! ### 5/5 — Great service *2026-03-11, version 25.1.320* Always helpful. A great credit union to do business with. Very happy. ### 5/5 — great app *2025-11-25, version 25.1.320* very easy, user friendly, and smooth application. could not ask for anything better ### 5/5 — Security & Dependability *2025-09-18, version 25.1.320* I appreciate the credit union so much especially with online fraud or suspected activity always notify me and I appreciate it and I can always depend on my card being canceled and a new one reissued as soon as possible. I also appreciate the app online so convenient been doing business there for years, and will continue forever more. ### 5/5 — Easy process *2025-08-21, version 24.2.321* This feature really helped me to get this process done at anytime ### 5/5 — Mobile Deposit *2025-01-10, version 24.2.60* I love the mobile deposit feature ### 5/5 — Thank You 🎉🎉 *2024-11-17, version 24.1.102* You all are the best!🎉🎉🎉🎉 ### 5/5 — Transfer *2024-11-01, version 24.1.102* It’s great.BUT CAN WE GET UNLIMITED TRANSFERING OR AT LEAST 20 thank you ### 5/5 — Transfer *2023-10-20* I’m pleased with my first internal money transfer. I give it 5 stars ### 5/5 — Problems *2023-10-10, version 22.2.200* Too many problems with your program. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*