# Insight Software Phone App — user reviews > 59 indexed App Store user reviews of Insight Software Phone App by Syntec Business Systems, Inc., rated 2.50/5 from 33 ratings. - Source: https://appshunter.io/ios/app/insight-software-phone-app/id791341891/reviews - App overview in markdown: https://appshunter.io/ios/app/insight-software-phone-app/id791341891.md - Rating breakdown: 5★ 8 · 4★ 4 · 3★ 2 · 2★ 2 · 1★ 17 ## Newest reviews (11 of 59) ### 2/5 — Crud *2026-03-03, version 5.8.1* I’ve dealt with way too many bugs and glitches with this app to give it anything more than 2 stars. Don’t even know if it deserves that much. ### 2/5 — Please update your app *2023-02-05, version 5.5.3* I don’t understand why a company would never update anything they have to a modern system, unless the app or the Remote Desktop is actually a Time Machine that sends you back to 2009 while you use it, it boggles one’s mind. ### 1/5 — Glitchy *2019-10-23, version 5.3.1* This app keeps having glitches. It’s nice to have my schedule on my phone but half the time I can’t open the app. ### 1/5 — Really bad always problems when log in *2019-10-04, version 5.3.1* ... ### 1/5 — This app is horrible *2019-06-29, version 5.2.8* When I first installed it for several months it took minutes for it to finally load, now it just gives error messages or just completely closes itself (iPhoneX) it has nothing to do with my phone or connections on my end. This software even on the desktop at work is subpar, slow loading and not user friendly. So frustrating ### 1/5 — Worst app ever ! *2019-05-02, version 5.2.4* I see all the bad reviews why haven’t you fixed the problems ? ### 2/5 — Glitches often *2019-03-20, version 5.2.4* System won’t let you log in and stops working often. It’s really annoying. And when you try to call the support line they happen to always be busy! ### 1/5 — Not happy *2018-12-01, version 5.1.6* Hard to manage from phone. Terrible delays and glitches. TERRIBLE ### 2/5 — Unreliable most times always crashing and not loading *2018-09-11, version 5.1.3* Always crashing and it makes the app inconvenient when needed ### 1/5 — New system *2018-07-10, version 5.0.9* Having trouble 😬 ### 2/5 — Extremely Slow At All Times *2018-01-25, version 5.0.5* It’s really frustrating paying much more than all of the other salon softwares and still can’t seem to get it right! I agree with the person above! Every time you call and ask what’s going on or why is the app/their remote system is SO SLOW, they ALWAYS blame everything on you like we are the reason it is acting this way or it’s my business computer/internet. When in reality it’s THEIR servers. For the price you are paying they should add in text confirmations and a whole lot more that’s for sure! I do admit they have some detailed features for SOME things but the whole system could still use a lot more work and more add ones. It looks like an old Windows computer and has the speed of dial up. I always question trying a new system because of the lack of updating and extremely slow both system and phone app. Currently looking for something new and I hope soon. ## Most critical reviews (10 lowest-rated) ### 1/5 — Employee use sucks *2025-04-28, version 5.7.1* Super outdated and glitchy. Many bugs you gotta learn to work around. Very 2012 ### 1/5 — It doesn’t work *2025-04-01* It doesn’t work. Period point blank. I have been able to check my schedule maybe 2 out of the last 20 days I’ve had the app. No one has time to edge an app to get it to work. ### 1/5 — Bad *2024-03-25, version 5.6.1* This app is so hard to use ### 1/5 — Buyer beware *2023-05-30, version 5.5.3* Literally the worst app ever. Rarely loads on the first try. Takes about 15 minutes to finally get access to your schedule if it loads at all. Half the time you just get an error message and have to call customer service tech support. The half of the time after the 15 minute wait for it to load, it just freezes up and you have to start all over again. ### 1/5 — Don’t waste your time *2022-06-08, version 5.5.2* Worst and slowest booking system ever used. ### 1/5 — Horrible app *2022-01-05, version 5.5.1* I don’t know why we’re using this program but I have no control over that at my workplace. This app is absolutely horrible and often times completely unusable. Clunky UI, difficult to navigate. No option for a monthly or weekly view of the schedule. I’m trying to log in right now and it took three tries, then when I was finally able to log in, I can’t even look at the schedule because it just gives me an error message. ### 1/5 — Switching apps *2021-09-25, version 5.5.1* This app is always down!! I feel so bad for my clients. ### 1/5 — Terrible *2021-07-27, version 5.5.1* Constantly crashing. Constant error messages. Not user friendly. ### 1/5 — Bug fixes *2021-04-17, version 5.5.0* Really annoying always making me re download the app sometimes and won’t let me log in unless I delete it and then re download.... ### 1/5 — Bleh *2020-03-07, version 5.3.1* Always have to delete the app and re install for it to work sometimes ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2024-10-19, version 5.6.1* Have used this software since 2008 -great customer service and always improving and keeping up with our industry ### 5/5 — Useful app *2022-01-20, version 5.5.1* i use the app for scheduling and checking client info. it is handy to be able to book appointments from home. my only critique is i wish tanning beds would be visible on the app. ### 4/5 — Good app but needs some improvement *2019-07-09, version 5.2.8* Great app. It just needs some improvement. You should be able to book all services needed for a single client without having to book each one separately & having to go back to the beginning and selecting the client all over again. It should work how the computer version of insight works. Some of our employees don't know the timing for processing and end up booking clients incorrectly BC the app doesn't do it automatically the way it does in the computer version. Other than that, don't really have any other complaints ### 4/5 — A lot of bugs *2018-12-15, version 5.1.6* My salon just switched to Insight and we were super excited about the new software but there are a lot of bugs, we never were given formal training even though we were suppose to do a lot of really cool features are unable to be used due to not having the knowledge of how to use them. I will say the customer support is amazing! Always willing to help and are very prompt when there’s an issue they need to fix and have to get back to us so that is why they get 4 stars. ### 4/5 — Overall ok program *2018-04-17, version 5.0.9* Well rounded program, first program after many that has all the features for a full service salon and spa with tanning, booth renters and many non technician equipment still has many glitches I spend a lot of time calling tech support they are great and help me resolve the issues just wish I didn’t have to call tech support so much ### 3/5 — Works for the most part *2023-01-01, version 5.5.3* Don’t know why this app works for some iPhone versions and not others. Please fix the bugs to make it work for older iPhones. Even with the updated version, it doesn’t work. ### 3/5 — Insight reviewer *2020-06-01, version 5.4.4* Pretty decent kinda times slow at times and some connection to server issues- but decent ### 3/5 — Insight *2018-09-29, version 5.1.6* Awesome to have my schedule on my phone! Unfortunately seems to have glitches constantly and every update causes a new one. Hoping for some consistency otherwise good app. ### 3/5 — Needs to get caught up to competitors *2018-09-14, version 5.1.5* Overall it is nice for checking your schedule. For some reason we can’t be on our salons WiFi to use it. I don’t like the idea of using my data up all day when I’m at work. It does what it says it will, but when you get an app you expect it to be more inclusive. As a stylist I can’t check my schedule to see double booking times when I’m trying to book my guest. I would love to be able to see their purchase history and set the clients ticket from the app as well. It’s nice for checking my schedule at home. Sometimes it works for looking up a formula, but it’s so inconsistent we all still have to look at the main computer. ### 3/5 — When it works, it's great *2017-03-23, version 4.0.2* Works ok but then any time there's an update be prepared to not have access to your schedule for a good week or two. If I didn't HAVE to use this app I probably would not use it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*