# Insightly CRM — user reviews > 190 indexed App Store user reviews of Insightly CRM by Insightly, rated 4.30/5 from 291 ratings. - Source: https://appshunter.io/ios/app/insightly-crm/id563017797/reviews - App overview in markdown: https://appshunter.io/ios/app/insightly-crm/id563017797.md - Rating breakdown: 5★ 207 · 4★ 33 · 3★ 14 · 2★ 7 · 1★ 30 ## What do users think of Insightly CRM? Overall sentiment: negative **Pros** - 🚀 Reliable interface - 🚀 Predictable content - 🚀 Good platform - 💡 Helps me be much more organized - 👍 Great CRM - 👍 Fantastic app - 👍 Invaluable! **Cons** - 🐛 App crashes constantly - 🐛 App not working - 🐛 Junk app - 🐛 Add in does not function - 🐛 Confusing and limited - 🐛 Crashes regularly - 🐛 Bug in calendar integration - 🐛 Lead status bug - 🐛 New update is awful - 🐛 Severely disappointed with new update - 🐛 Newest update is a fail - 🐛 Unusable - 🐛 Crashing - 🐛 Lacking significant features - 🐛 No longer works - 🐛 Crashes frequently - 🐛 Very poor so far **Commonly reported bugs** - Login issues with Google accounts - Syncing problems between mobile and web versions - Inconsistent data display between platforms - Frequent app crashes **Most requested features** - Offline functionality - File attachment support - Ability to change task due dates - Landscape mode support - Calendar integration - Advanced filtering and sorting options - Improved mobile app functionality ## Newest reviews (13 of 190) ### 2/5 — App So Glitchy *2026-07-17* Want to send an email using your template? Can't. Not from app/phone. Must use your computer. Want to change opportunity status from phone? Glitchy. Probably won't work. Want to leave a suggestion from the app about what's going wrong? Can't. Too glitchy. Unfortunate because I think most things about Insightly are pretty user-friendly. ### 2/5 — App crashes constantly *2023-01-11* Insightly is a good CRM. Several months again the iPhone app started crashing. I did all the trouble shooting I could. Clean install update app and phone software, but every time I alter the date or make a simple adjustment to a task, the app crashes. The development team can’t reproduce it, so the issue has been on the back burner for months without any resolution. Hoping for aun update to fix this… someday… ### 2/5 — Crashes regularly *2022-07-08, version 4.6* The app crashes regularly, is clunky to use and doesn’t seem to be updated regularly looking at the version history ### 3/5 — Bug in calendar integration *2021-11-10, version 4.4* There seems to be a bug in two way calendar sync . ### 3/5 — Lead status bug *2021-02-10, version 4.1.3* It’s a good app but has a bug where if I’m on mobile it won’t let me change the status of a lead. ### 4/5 — iOS app has seen improvement! *2020-11-17, version 4.1* I love insightly. The web app helps me get a lot done. The iOS app is good to it has seen some great new features added recently like organizing tasks by date and compact mode like the web version! Great job. There are still some annoying bugs though. I can’t access the settings, every time I click on the settings while app freezes. Please keep up the good work! I am hopeful that the insightly team will make the iOS app better! ### 1/5 — New update is awful *2020-10-12, version 4.0.3* The new app update is awful, it’s not useful what so ever. Considering finding a new CRM program all together!!! ### 1/5 — Severely disappointed with new update *2020-09-09, version 4.0.2* The app was brilliant but now with the new update the primary functions that our company uses everyday has been taken away. Support has given ideas for workarounds but they are not working correctly as I have mentioned to the support worker. You cannot see users leads correctly in the custom statuses as they are displayed on the web app. This is our fourth year with insightly and we have just upgraded to marketing as well but without the mobile functionality we may be looking to change crm’s. Extremely disappointed. ### 1/5 — Newest update is a fail *2020-08-16, version 4.0* I used to like this app to keep an eye on workflows when out of the office. I could see recent activity on the home screen and my task list showed related organizations. The recent update destroyed every useful thing making the app completely unusable for even the simplest tasks. Whoever thought this was an improvement should be fired. ### 1/5 — Login with google disabled for this app *2020-05-13, version 3.28.4* Er... can’t even log in. ‘This app has not yet been verified by google to use google sign in’. Wow guys. ### 4/5 — No point to the mobile/iPad app *UPDATE* *2020-03-28* Pretty good to follow activities and to get client info while on the road. I spoke too soon. It isn’t the web platform but it does a decent job of serving up the information we need. ______________ The web interface is robust. The app really isn’t. I can’t see the point in using a stripped down version of the great web platform when it works so well in Chrome on my iPad. We’re fans of Insightly but the apps are bad, unnecessarily limited, and shadow of what the platform really provides. Oh well. ### 1/5 — Don’t waste your time or money! *2020-03-15, version 3.28.4* We have used Insightly for almost two years. Let’s just say there support is non-existent. It doesn’t work ever remotely. Have lost data while inputting countless times. If you are serious about using and integrating a CRM. Go somewhere else! ### 3/5 — Es buena *2020-02-06, version 3.28.3* Pero en dos años no corrigieron un bug que hace que no se vean las oportunidades a menos que restablezcas los filtros. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sign in with Google currently broken on the app *2026-06-17* I’m attempting to work with support but as they are taking forever I figure I should probably mention something here to make sure this gets fixed ASAP. With the new version of the app the sign in with Google has completely broken on my phone and now on my iPad as well. I use this product daily for work and now that the app has broken my only option is to log on to their website which is not formatted well for mobile devices. I don’t know if this is an iOS issue, a Google issue or a Insightly version 5.0.0 issue but either way this needs to get fixed asap soon as possible. Even if it requires reverting the app to the previous version until they fix whatever they broke by rewriting the entire mobile app codebase. ### 1/5 — Junk app *2025-05-19, version 4.12.1* App is complete garbage I n iPhone 16 pro, it wont let you change the black background tried the settings and it’s toggled off and still black, no “delete all” feature. Junk app. ### 1/5 — Add in does not function *2025-04-24, version 4.12.1* After using Insightly for more than five years, I will move to a new CRM. The straw that broke the camel’s back was a lack of clarity about a breakdown between Microsoft Outlook and the Insightly add-in. I have not had a functioning add-in for months and it is affecting my business. ### 1/5 — App not working *2024-11-07, version 4.12* App not working. Please fix asap!!!! Otherwise great app when working. ### 1/5 — Fake app *2024-08-21, version 4.11* I was trying since last 2 hour to make an account worst crm I have Ever seen !! 👎👎🤮🤮 ### 1/5 — Why is this even available in the app store? *2023-06-05, version 4.9.1* There is no support for this desktop app on Mac. It functions nothing like on the web. I'm not even sure why they made this available as a download for Macs if they weren't going to build it properly or offer support for it. Do yourself a favor and use Monday. Better platform and actual Mac support. ### 1/5 — Horrible Customer Service *2022-10-13* I have been attempting to get our information deleted so we can start from scratch. We had a paid account and dropped the CRM at one point. We are wanting to make it our CRM and upgrade out plan but it is impossible to get someone on the phone or a response to a support ticket. I have tried everything and no one ever gets back with me or responds to my support ticket. Now I just get an email that says my support ticket is closed because I don’t have a paid account but it won’t let me upgrade my account or delete my information myself. ### 1/5 — Laughable customer service, poor CRM functionality *2022-10-04, version 4.6.1* Literally zero customer service. AVOID INSIGHTLY AT ALL COSTS! ### 1/5 — Confusing and limited *2021-11-03* I’ve been using Insightly for +3 years now and am seriously shopping for a good project manager which I need more than a CRM. Insightly seems to be a CRM first and the project mgt is an after thought. I also find Insightly very buggy. I have odd issues were all the data appears to be entered correctly but not showing up in queries correctly. So I’m working diligently to drop Insightly partially because of this apps poor functionality on the project mgt side. All projects I’ve ever worked on show up and not just current ones. To me it is far from intuitive and I can’t filter project types. I find it very frustrating and confusing to use and doesn’t work at all when not online like Omni focus or other app I’ve used to. Looking seriously at Mondays and Trello. ### 1/5 — Watch out for their auto renewal policy!!!! *2021-06-28* I was a subscriber for 3 years and no longer had a need for their service. Overall the user interface is decent and it was easy to upload or download data from their CRM. My biggest gripe with them is the way they handle their auto renewals payments. To make it easy to handle the annual renewal I provided my credit card info. Big mistake! Prior to the membership expiring, I knew I wasn’t going to renew my membership so I did not update my credit card info that expired several months before the actual renewal was due. On the day the subscription expired, I noticed a charge for the entire annual renewal fee. So even if you have expired credit card info in their system, they will somehow find your updated credit card info and charge your card. If this is how they run their business, I’m glad I stopped using them. Like many tech companies they don’t want to invest in a customer phone line so I had to resolve my issue via email which they agreed to reimburse me but in a very, “we’re doing you a favor” tone. If this is part of their term and conditions, then run the other way. By the way, if they charge your card, there are no refunds either even on a pro rated basis for the annual membership. DON’T USE THEM UNTIL YOU READ THE FINE PRINT ON THEIR CANCELLATION POLICY. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app again with Google login fixed *2026-06-27* As another reviewer mentioned, the Google login method broke with 5.0.0. I sent an email to the support team, and they have been wonderful in their help. They and the developers have worked for almost 3 weeks, communicating well and having me try different things through the release of 5.0.1. Regardless, it works again! I’ve depended on this app for years, and it’s great to have it working again and not have to zoom and scroll on the browse or wait to do something on my laptop. Thanks! ### 5/5 — Good design *2026-01-13, version 4.12.1* Reliable interface, predictable content, good platform. ### 5/5 — Helps me be much more organized *2023-01-16, version 4.7* So far best CRM I ever used ### 5/5 — Great Product | Good Customer Service *2022-04-27, version 4.5.1* I take it everywhere. I don’t know how I managed beforehand ! Have it by my side all the time. Every thing I need to get done in business and my private tasks are managed on one platform. Just about to start with the Marketing module - can’t wait to get going and grow my business ### 5/5 — Amazing update! And DASHBOARDS!!! *2020-08-12, version 4.0* The app is blazing fast with this new update and great to see my dashboards.. loving it. ### 5/5 — Needs feature *2020-03-05* It needs to have an offline feature so we can edit and then update. I’m out of cell service with customers and I can’t update information. ### 5/5 — Super app on the go *2020-02-27, version 3.28.3* So easy to keep up with client activity on road. ### 5/5 — Record Keeping!!! *2020-02-04, version 3.28.3* Keeping me organized everyday. ### 5/5 — Im back! *2020-01-07* I’m pretty busy and I am a one-man band and it took me more than six months to set up Insightly with Contacts and learning how to use the program. I began in 2014 and only because of duplicity and placing my information into locations I decided to stop using Insightly. Here I am in 2020, and since 2014 I have thought about what I wanted in a CRM that’s better than unsightly is and even tried several of them and none of them measured up and that was back in 2014. As you may or may not know a lot of work has been done since 2014 and I was really surprised at how much work they were actually done to make the program even better. I can’t really afford the current rate to utilize the program (since they dropped the 15/mo option) but I am hoping my increased effectiveness will be more than worth it and will be a more than fair sacrifice! I am very pleased that I am back and plan to use the program fully. Thank you INSIGHTLY! ### 5/5 — I’d be lost *2019-10-27, version 3.28.2* I’d be lost without Insightly... it’s so easy and clear to keep track of projects and activities. I have slight memory issues and this saves my b#tt! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*