# Insta360 ONE-360° Photo&Video — user reviews > 299 indexed App Store user reviews of Insta360 ONE by Shenzhen Arashi Vision Co., Ltd., rated 2.50/5 from 90 ratings. - Source: https://appshunter.io/ios/app/insta360-one-360-photo-and-video/id1239300711/reviews - App overview in markdown: https://appshunter.io/ios/app/insta360-one-360-photo-and-video/id1239300711.md - Rating breakdown: 5★ 16 · 4★ 10 · 3★ 15 · 2★ 13 · 1★ 36 ## What do users think of Insta360 ONE? Overall sentiment: neutral **Pros** - 🚀 Powerful camera with great stabilization - 👍 Easy to use app with good functionality - 🔍 Impressive 360 degree photo and video quality - 💡 Interesting features like Bullet Time and Tiny Planet **Cons** - 🐛 App crashes and freezes frequently - 🔍 Compatibility issues with newer iOS devices like iPhone X - 🔌 Bluetooth connectivity problems - 📁 Difficulty exporting and managing photos/videos - 🤖 Poor app translations and localization **Commonly reported bugs** - App crashes when trying to view album or export media - Bluetooth connection issues causing camera to disconnect - Incompatibility with iPhone X and latest iOS versions - Incorrect timestamp data when exporting photos/videos **Most requested features** - Add support for live streaming to social media platforms - Improve video editing capabilities with more advanced tools - Implement better photo/video organization and management - Provide Apple Watch integration for remote control ## Newest reviews (18 of 299) ### 2/5 — Please update *2022-07-21, version 3.7.1* What’s the point of having the insta360 one, if the app isn’t updated. Need to be updated. I have a iPhone 12 Pro Max. It’s works to a point. This is really a waste of time and money. ### 2/5 — No se pueden exportar los vídeos *2022-05-10, version 3.7.1* No puedo exportar los vídeos, el sonido bien, el vídeo a 1 fps, por favor corregidlo ### 2/5 — Falla al exportar vídeo *2022-02-09, version 3.7.1* Desde hace unos meses al exportar los vídeos estos no se reproducen correctamente ya que parece que los exporta a 1fps y no hay forma ### 2/5 — Cant see pictures *2022-01-01, version 3.7.1* The app opens but when I try to look at the album the app automatically shuts down. I can’t see my pics 🥲 please update app ### 1/5 — Needs update *2021-11-21, version 3.7.1* The app needs to be updated ### 2/5 — Pésimo software, excelente cámara *2021-10-31, version 3.7.1* No puedo ordenar los videos por fecha ni por nombre ni nada, cada vez que entro a galería se desacomodan los videos y ya no se cual vi y cuál no. No puedo actualizar el firmware, a veces se queda bloqueada la cámara y la tengo que resetear. ### 2/5 — ios15 *2021-10-20, version 3.7.1* ios15で使うと不具合があります。 このアプリを使う方はバージョンアップは慎重に行ってください。 ### 1/5 — Please update for IOS 15 *2021-10-18, version 3.7.1* Please update this for iOS 15! Does not work. ### 2/5 — ios15で落ちる *2021-10-11, version 3.7.1* iOS15にしたらアルバムをクリックすると落ちる。 直して欲しい ### 1/5 — crashing when opening the album *2021-10-11, version 3.7.1* Keeps on crashing when opening the album on my iPhone Xs max iOS 15.01 ### 2/5 — IOS15 issues *2021-10-05, version 3.7.1* The app needs to be updated to fix issues caused from IOS15 update ### 1/5 — iPhone 11pro iOS15 and iPhone 6s ios14 *2021-10-04, version 3.7.1* Export does not work , frame rate is reduced and entire video becomes very choppy , sometimes it just quits saying unable to export Disappointing that my footage is stuck that I can’t export or make use of ### 1/5 — Not working on IOS 15 *2021-10-03, version 3.7.1* Issues on exporting videos on iphone with ios 15 ### 1/5 — Falla y cierra *2021-06-12, version 3.7.1* Edito y cuando quiero guardar se cierra la aplicación. ### 2/5 — Facebook Live ไมได้!! *2021-05-06, version 3.7.1* ต้องแก้ๆๆๆ 🙄 ### 1/5 — Can't even sign up *2021-03-14, version 3.7.1* Most of the login features don't work. And it requires the serial number off my camera to sign up with email. I tried every number on the camera and they were rejected. The instructions are only in Chinese so they are useless to me ### 1/5 — It’s garbage *2021-03-12, version 3.7.1* It’s locked me out from logging inUsing Facebook and won’t let me login I’ve tried trading to other logins using the other sources lets me and then locks me out impossible to create a profile says it’s beta locked and needs admin permissions like another dude said takes you to a Chinese website it’s unreadable all you can really do is editYour photos and videos barely I just recently had a camera clip problem and all my footage is not stitched properlyI feel like they’ve let this out go in only are keeping up to date with the current cameras which is really upsetting don’t even buying Insta 360 cause of this..you wont successfully be able to use the camera in anyway you think you want to developers of this up you should be ashamed of yourself you have a great product and a horrible management and I reached out through customer service and I’ve had nothing for over a year which is very irritating I bought this camera to do live action shooting riding my electrical skateboards as well as home projects and family events I can’t do none of that because your crappy app won’t work and the computer interface software is also garbage and craps out you need a code your software so it’s easier to deal with anybody buying a 360 camera I’m sad to say you’re probably better off buying any other brand recommend the Insta 360 GoPro ### 1/5 — 先日、Insta360ONEを買ったのでダウンロード。 *2021-03-03, version 3.7.1* Insta360ONEをiPhoneXに差し込むかBluetoothで接続したのですが、カメラからの映像が出ません。 それどころか、写真は撮れたんですが、表示も転送もされません。 至急修正をして頂けると助かります。 ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad & old *2022-11-15, version 3.7.1* I bought it because I don't have enough money to buy a better kind of it, I wish I could really get my money back 😤 ### 1/5 — No me deja descargar los videos *2022-08-29, version 3.7.1* Desde hace varios días no puedo descargarme ningún video desde la app porque se cierra sola sin dejarme hacer nada. Podéis solucionarlo por favor? Me gustaría poder descargarme los videos a mi album… ### 1/5 — Too many ads *2022-08-21, version 3.7.1* This app is ok. The UX is not intuitive and the ads when you open the app are the worst. I don’t need to know where I can but the camera. I ALREADY BOUGHT IT! ### 1/5 — Убогий редактор и невозможно запустить трансляцию *2022-05-17, version 3.7.1* Редактор не позволяет вырезать ненужные куски видео. Трансляцию запустить нигде невозможно. Фейсбук не авторизуется, ютуб выдаёт ошибку(хотя просто из приложения трансляция работает). Вейбо вообще не регистрирует меня, ртмп тоже не работает. ### 1/5 — Does not work with iphone13 *2022-03-20, version 3.7.1* Sadly stopped working. Crashes when opening gallery on the camera. Disappointing! ### 1/5 — Not updated 🤬 *2022-01-28, version 3.7.1* Hasn’t had an app update for a year. Every time I try to view the album the app crashes. ### 1/5 — Bugs issues *2021-12-05, version 3.7.1* Lots of bugs issues are going on, video has been recorded but when I export it to my media library the video doesn’t play! Ugh not this time guys! ### 1/5 — app crashes *2021-12-04, version 3.7.1* app crashes all the time when i connect the camera and try to view the photos in album mode. seems to be an issue with ios15 ### 1/5 — アプリが落ちてしまうので使えない *2021-12-03, version 3.7.1* iPhone7Plus + iOS15.1で使用。 アプリを起動し、接続している本体（Insta360 ONE）のメモリの内容を表示しようとするとアプリが落ちてしまう。 そのため、本体メモリ及びマイクロSDカードに記録されている画像を見たり編集したりすることが全くできない。 以前はできていたので、iOS15との相性の問題かもしれない。 至急アプリのアップデートをお願いします。 ### 1/5 — AppUpdate for ios 15 *2021-12-01, version 3.7.1* Dear insta 360 team, in behalf of users of insta 360 one we need an update of this app ti be abale to use for ios 15. There is a frame rate issue when exporting. Ive been sending the support team almost a now month for an update but still they focus update of the new one x2 and one r. Its unfair for us who bought this device who still use it to capture shots. ## Most praised reviews (10 highest-rated) ### 5/5 — Anche nel 2024 ancora una delle migliori *2024-07-03, version 3.7.1* La prima Insta è ancora una delle migliori cam 360! Le più recenti sono aumentate di dimensione e negli spazi più stretti non passano! Questa arriva ovunque! Ho eseguito uno scatto attraverso una grata dov’è la 360 x2 non passava questa insta one è stata la mia salvezza portando a casa uno scatto stupendo! ### 5/5 — Лшшг *2024-01-11, version 3.7.1* Иррн ### 5/5 — erreur? *2021-01-06, version 3.7.1* Je n'arrive pas a prendre des photos/videos depuis mon iphone par la prise lightning, je ne comprend pas ### 5/5 — Ottimo problema risolto *2020-07-21, version 3.7.1* Adesso do 5 stelle, il problema della chiusura improvvisa quando si regolava il time lapse e altro su mio IPhone X, con l’ultimo aggiornamento è stato risolto! Bravi! ### 5/5 — Insta 360 *2018-12-25, version 3.5.11* Pazzesca 😃😃😃😃 ### 5/5 — すごく良い *2018-10-17, version 3.5.5* 撮影、編集などは良いが1点改善していただきたいのが、 ライブ配信です。 RTMPを入力するところはあるが、パスワードを入力するところがない。 またvimeoライブ配信に対応される事を願っています。 ### 5/5 — Plis fix apps *2018-07-07, version 3.4.4* Cant open apps in my iphone x 11.4 ### 5/5 — エクスポートすると時間がずれる *2018-07-01, version 3.4.3* 度重なるバージョンアップでかなり使いやすくなってきました。 Bluetoothリモコンの種類を増やしてほしいです。公式のみ使えるとありますが現在日本では公式のリモコンは購入できません。 ダイソーの300円リモコンが使えたり使えなかったりします(不良品かも)。 あと写真をアルバムにエクスポートすると時間がズレます。編集した時刻マイナス9時間の時刻になります。撮影日時を維持したままエクスポートできるようにしてください。 あと翻訳の問題だと思いますが写真を削除したときに「投稿を削除しました」となるのが気になります。撮影した写真が勝手にどこかのSNSにアップロードされているわけではないですよね？ ### 5/5 — Great product and great app *2018-05-27, version 3.3.1* Tons of functionality for a free app, very satisfied. ### 5/5 — 更新後facebook直播，無法授權 *2018-05-06, version 3.2.0* 之前能夠授權直播，更新後無法授權直播 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*