# InstaBIZ by ICICI Bank — user reviews > 91 indexed App Store user reviews of InstaBIZ by ICICI Bank by ICICI Bank Ltd, rated 4.70/5 from 725 ratings. - Source: https://appshunter.io/ios/app/instabiz-by-icici-bank/id731936356/reviews - App overview in markdown: https://appshunter.io/ios/app/instabiz-by-icici-bank/id731936356.md - Rating breakdown: 5★ 638 · 4★ 36 · 3★ 10 · 2★ 5 · 1★ 36 ## Newest reviews (14 of 91) ### 2/5 — Revamping went too bad *2026-08-08* This redesign prioritizes flashy graphics over basic usability. Navigating the app feels like a maze, with essential features buried under confusing menus and critical functions; example the logout button does not respond even on 3-4 touches. Mobile screens are limited in space, and crowding them with heavy visuals hinders daily use. For iBiz users, the priority isn't replicating full web-portal functionality on a phone; it's fast, reliable access to core day-to-day business operations. I strongly urge the development team to trade over-engineered flashy design for a simple, intuitive, easy to use and dependable banking experience. **Developer response:** Dear Girish, we are sorry to hear about your experience while using the app. Certainly this is not the kind of experience we would like you to have. We request you to share us a mail specifying the issue on corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank. ### 4/5 — App *2026-05-26* Good service nice app **Developer response:** Dear Ashish, much appreciation for your comments! We're thrilled that you find our app and its features to be useful. Keep an eye on the updates since many interesting new features will soon be available. Please email us at corporatecare@icicibank.com if you have any ideas for new features or enhancements to the app. Sincerely, Team ICICI Bank. ### 3/5 — Worst possible experience *2026-05-12* Your platform should make maximum use of current technology to simplify life for consumers, but unfortunately the process feels unnecessarily difficult and frustrating. 1. The prefilled fields are confusing. I kept getting an error message saying “no special characters allowed” and spent more than 5 minutes trying to figure it out, only to realize the issue was caused by your own prefilled text boxes. 2. If NEFT and RTGS have different transaction restrictions, why not validate and filter this during data entry itself? Our payment was returned because RTGS was used for an amount below ₹5 lakhs — something your system could easily have prevented upfront. 3. Why is copy/paste disabled for account number fields? This creates unnecessary hassle and increases the risk of manual entry errors. Overall, the system needs to be more user-friendly and designed around customer convenience rather than making simple transactions complicated. **Developer response:** Dear Ram, We understand the disappointment this may have caused. To assist you further on this, we request you to share us a mail specifying your issue on corporatecare@icicibank.com. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and will resolve it at the earliest. Sincerely, Team ICICI Bank. ### 2/5 — Poor design, Often fails *2026-04-14, version 14.5* Compared to the consumer banking app, ICICI Bank has neglected the business banking app. Many functionalities don’t work. Only the basic things work. Checking service requests status doesn’t work. Unblock card request doesn’t work. In general, poor performance. ### 1/5 — Really bad customer service *2025-09-08* I was told by many people that InstaBIZ is a great platform for current accounts. So I decided to switch to icici bank. However, it’s been 2 months since i started the process of opening my current account. Almost one month since every directors KYC was completed, i have followed up with the branch people, with customer care, wrote many mails asked many times. And since 12th August I’ve received one singular response from the bank :- your account will get activated today. I’ve run out of people to write and talk to, so I’m doing it here now. What is the point of having such a great platform when you have no interest in even letting them open an account? **Developer response:** Dear Roshan, We are sorry to hear about your experience you have faced while visiting the branch. We request you to specify the issue that you have faced and share the mail on corporatecare@icicibank.com. Upon receiving the same, we would highlight the issue with the relevant team. Sincerely, Team ICICI Bank. ### 3/5 — Not abel to transfer the Payment *2025-06-30, version 13.4* I am using the Application from last 2 months it always face someor the othe issue whenever i try to transfer the amount through upi . From last 2 days i am not abel to get the page of upi transfer after clicking on the upi transfer the page is loading and dis not more forward it still remain there ... Please resolve this as if you are not allowing to transfer the payment then waht the use of upi in your bank application .. ### 3/5 — App needs improvement *2025-05-28* It should save the user ID - faceID should be enabled **Developer response:** Dear Vivek, we apologize for the inconvenience caused. We have already highlighted the issue to our team and they are working on it to resolve at the earliest. You will soon be able to download a new updated version of app that fixes this problem. Sincerely, Team ICICI Bank. ### 1/5 — Bad experience with App *2025-03-13, version 13.0* I had a very bad experience with the new update. I am doing all my current account transactions from abroad since all four years. Now I couldn’t open the app. My Business has been stuck due to this. I told my customers to stop sending money to ICICI Bank. But I need to take my money from the account. This is very bad that we couldn’t open app from abroad. ### 3/5 — Need Improvement or Changes in Some Options *2025-02-14, version 12.9* 1. While we are making online payment by default IMPS is selected, it should be last used or NEFT because 80 percent of corporates do NEFT payments, 2. Account holder can change his email id, or other information through app or web, it is not available in you app, 3. Account Holder is not able to download proper bank statement for a whole year, 4. If there is no transaction in a month, monthly bank statement is not generated, at least generate a statement with no entry 5. Bill payment functionality need some improvement, it is not user friendly Lot More will be there ### 1/5 — Need improvements *2024-12-30, version 12.7* Although the app has majority of the functionalities, one of the main features where transfers to Virtual accounts are unable to be performed in the app. I think transfers within ICICI & Virtual accounts are an important part of the core banking solutions from a business banking perspective. I have raised this issue locally many times but needless to say it’s all in vain. I once again request you to pls do the needful so as to maintain your edge within the banking industry at the highest standards. Hope this review is useful for u to mandatorily incorporate the functionality within the business banking app. Thanks ### 1/5 — Same issue as iMobile *2024-12-29, version 12.7* I have had to use screenshot a lot to send some quick statement. Blocking screenshot doesn’t sounds you are giving a lots of security. Kindly provide option to enable screenshot at user will. Do not just block it. What you can do is that you by default you block the screenshot and let the techy guy like me able to enable screenshot as our will and if anything happens like scam etc should icici not be responsible. Your support team asked for the screenshot to summarize the issue and guess what your app can’t let us grab screenshot. What an irony ### 4/5 — Unreliable *2024-11-30, version 12.6* Sometimes the features we require are not available. Always showing connection issues or some other issue randomly. Like today i tried to open the credit card option from the menu and it is constantly giving connection issues. Cant rely much on this app. ### 1/5 — Worst Banking app ever, please install you want to waste ur time with this idiotically designed app! *2024-11-05, version 12.5* Dear hardworking team please take out some time from your unavoidable tea breaks to fix this app. As if users don’t have enough problems, your app stops functioning showing irrelevant errors whenever it feels like! Stops wasting precious time user, worst app ever till date! Shouldnt even exist on platforms to download. People are only using it because they have no other option being customet of icici bank. Hore some good designers or developer if you need to!! ### 1/5 — Not working *2024-09-25, version 12.4* This app is giving me hell lot of prpblems ## Most critical reviews (10 lowest-rated) ### 1/5 — Trying hard to be an worst banking app in every possible way *2026-08-05* Extremely poor UI and worst user experience. Beginning with screen layout, font sizes , otp validation errors…. Etc etc .. Everything about this app is about how not to design a banking app. **Developer response:** Hi, we truly apologize for the inconvenience. We will surely share the necessary feedback to our team on this concern. Any other feedback / issues we request you to share us a mail specifying the feedback or issue on corporatecare@icici.bank.in. Sincerely, Team ICICI Bank. ### 1/5 — Why update beyond what cannot be maintained. *2026-08-04* The recent update to the InstaBIZ app has made the overall experience significantly worse. Several essential features related to fund transfers and the passbook have either been removed, hidden, or made much harder to access. Instead of improving usability, the update has made routine banking tasks unnecessarily confusing. The UI/UX changes are disappointing. A modern design is welcome only if it enhances usability, but this update seems to have prioritized appearance over functionality. Features that were previously intuitive are now difficult to locate, resulting in a frustrating user experience. What made the experience even more disappointing was the lack of support. Even ICICI Bank employees and customer care representatives were unable to provide clear guidance. It appeared that they were either not adequately informed about the changes introduced in the update or were simply helpless in assisting customers. To make matters worse, the screenshots displayed on the App Store do not match the current app experience at all. They portray features and a design that users no longer see after installing the app. This is misleading and creates completely different expectations from what is actually delivered. It raises the obvious question: how was this version approved for release with promotional screenshots that don’t reflect the current product? Please bring back the essential functionality, update the App Store listing so it accurately represents the app, and ensure your support teams are properly trained before rolling out major updates. Banking apps should make customers’ lives easier, not force them to spend time figuring out how to perform basic tasks. **Developer response:** Hi, we are sorry to hear about your experience while using the app. Certainly this is not the kind of experience we would like you to have. We request you to share us a mail specifying the issue on corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank. ### 1/5 — New App Login Not Secure - forces manual password entry *2026-07-30* A secure login these days is done through complex passwords using password manager apps. Manual password entry is NOT a secure way to login because users end up using simple passwords that are easy to remember. This new version of the app does not invoke password manager login prompt, which is not only extremely inconvenient, but also inherently NOT a secure way of logging in. The earlier versions allowed login by entering login ID and password using a password manager. Please fix this issue immediately to make this app more secure login. **Developer response:** Hi, we are sorry to hear about your experience while using the app. Certainly this is not the kind of experience we would like you to have. We request you to share us a mail specifying the issue on corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank. ### 1/5 — Fund transfers feature not working *2026-07-30* I don’t know how ICICI rolled out this latest InstaBIZ app to production. Basic features are not even working properly. Previously added beneficiary accounts for fund transfers, whether within ICICI or to other banks, have completely stopped working. Every time I try to make a payment, the app asks me to log in again. Even after re-logging in multiple times, it keeps showing the same error and doesn’t let me proceed. Because of this, I’m unable to make critical business payments, which is directly disrupting my business operations. This is unacceptable for a banking app that’s supposed to serve businesses. Reliability should be the top priority, but this app feels like it was released without proper testing. I’ve wasted a lot of time trying to fix an issue that shouldn’t exist in the first place. ICICI needs to thoroughly test updates before pushing them to production. Right now, this app is causing frustration, delays, and financial inconvenience. Extremely disappointing experience. **Developer response:** Hi, we understand the disappointment this may have caused. To assist you further on this, we request you to share us a mail specifying your issue on corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and will resolve it at the earliest. Sincerely, Team ICICI Bank ### 1/5 — Worst app *2026-07-24* 2 minutes compulsory delay **Developer response:** Hi, we apologize for the inconvenience caused while accessing the app. To assist you further, we request you to share us on email by specifying the issue to corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and will resolve it at the earliest. Sincerely, Team ICICI Bank ### 1/5 — UI Interface Issue *2026-07-23* Payment Confirmation screen has details mentioned on LHS and RHS. On a mobile screen this layout makes the fonts look very small. Use Top and Bottom layout to make the information readable. Also while developing a new UI for mobile please develop on a screen size on which it is going to be used. You will yourself know if there is readability or not. Making UI on a desktop computer for a mobile app will make everything look nice and readable but this can lead to a lot of errors for people who are banking as they cannot see the digits etc clearly hence making wrong credits/debits. **Developer response:** Dear Nikhil, we are sorry to hear about your experience while using the app. Certainly this is not the kind of experience we would like you to have. We request you to share us a mail specifying the issue on corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank. ### 1/5 — Worst service *2026-07-18, version 14.6* Worst service ### 1/5 — Horrible design. Full of distractions *2026-01-13* It is a horrible application full of distractions. Slow to load, inconsistent UI, problematic iSafe. Please refer to this app and bank on what NOT to do **Developer response:** Hi, we apologize for the inconvenience that you have faced. To assist you further, we request you to share us on email by specifying the issue to corporatecare@icicibank.com. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and will resolve it at the earliest. Sincerely, Team ICICI Bank. ### 1/5 — Really bad User Experience for such a good bank *2025-10-01, version 13.8* The app doesn’t load until I switch to mobile network. This is a known issue. In a recent update the placement of all options (icons) changed. Every time one logs out, it will ask for feedback. Sometimes I have to login multiple times in a day to process transactions. Am I expected to give feedback 100s of times in a month? Today I decided to give feedback. But its feedback form doesn’t submit. It keeps giving an error Unable to Save. Such a good bank. Most pathetic app. No consideration for Users. No testing done. 👎🏽 ### 1/5 — Not working on WiFi *2025-10-01, version 13.8* Developers are crazy. Why do I need to stay connected to mobile data just for using this app? I’m at home, I have private WiFi, I know my security better than you. Why shall I be dependent on mobile data just to connect and login? If WiFi is enabled, the app doesn’t loads, if I disconnect WiFi and enable mobile data, the app loads instantly. This isn’t glitch, this is purposely done by shameless developers. I wish I could slap hard on your face, but unfortunately can’t express my frustration other than just typing here. ## Most praised reviews (10 highest-rated) ### 5/5 — Best service *2026-06-09* Best service thank you **Developer response:** Hi, much appreciation for your comments! We're thrilled that you find our app and its features to be useful. Keep an eye on the updates since many interesting new features will soon be available. Please email us at corporatecare@icicibank.com if you have any ideas for new features or enhancements to the app. Sincerely, Team ICICI Bank. ### 5/5 — Nima’s Cafe *2026-05-26, version 14.5* Happy customer ### 5/5 — FANTASTIC BANKI EXPERIENCE *2026-05-02, version 14.5* Jabarjast Experience with Valak Surat branch manager. A simple meeting and solution provided within 10 days that is Landing. ### 5/5 — Payment receipt sharing issue *2025-10-04, version 13.8* When i make payment to party payment details shows share option by click directed to app option selection Selected app shows blank screen to receiver in shared pic This problem occurred after ios 26 update Take look and update this app accordingly ### 5/5 — Not bad *2025-06-30, version 13.4* Upadating is good but if u keep on curbing the usage of app for an entire day or couple of days how can we transact Other banks perished because of this keep that in mind ### 5/5 — Frustrating app *2024-05-13* The app is just not getting installed after changing my phone from iPhone XR to 12 pro. It says register using the registered no. And I have only 1 registered no. in my phone which working superfine with all other banking apps. I have tried everything like force restarting the phone, resetting all settings of the phone, deleting and reinstalling the app, updating iOS and the app itself, etc. etc. Still it is not working from last 5 days. Really frustrating and wouldn’t have given even 1 star if possible. Same is the case for your iMobile app too which is even more frustrating **Developer response:** Dear Sir, we are sorry to hear about your experience while accessing our app. Certainly this is not the kind of experience we would like you to have. We request you to share your details with us by specifying the issue on corporatecare@icicibank.com. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank. ### 5/5 — Lot’s of bugs after recent update *2023-07-20, version 10.8* It used to be a wonderful app, now after the recent update app crashes every time I take the screenshot, we get service unavailable pop up most of the time, now i am planning completely close my current account and migrate to Kotak. ### 5/5 — This app started out great but the overhaul is extremely buggy *2023-03-30, version 10.2* The app was great at first but after the app overhaul by icici this app is a nightmare to use. It crashes multiple times in a session. All you get is a message saying these devices are temporarily unavailable. Please fix this fast as this is causing issues with day to day banking . ### 5/5 — App not working since over a month *2023-02-13* This app has stopped working since a month, tried upgrading the version but 9.9 is not working as well. Even after providing the correct registered number this app doesn’t work and says number not registered. Contacted the customer care, they advised this is a known issue with no ETA to fix. Same reply over emails as well. Pretty pathetic to be honest as a user. **Developer response:** Hi, we regret the situation you found yourself in. We would be delighted to resolve this for you. Please send us a detailed description of any issues or concerns you had with our app to supportinstabiz@icicibank.com. Sincerely, Team ICICI Bank. ### 5/5 — Not working for last two weeks *2023-01-18, version 9.9* Not sure what is wrong with the bank and it’s developer team. The app stopped working since the start of the new year and there is no update no solution till date. I asked the branch manager and they are also clueless --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*