# Instamart: Groceries & more — user reviews > 165 indexed App Store user reviews of Instamart by Swiggy Instamart Private Limited, rated 4.60/5 from 1,823 ratings. - Source: https://appshunter.io/ios/app/instamart-groceries-and-more/id6738619733/reviews - App overview in markdown: https://appshunter.io/ios/app/instamart-groceries-and-more/id6738619733.md - Rating breakdown: 5★ 1,515 · 4★ 158 · 3★ 32 · 2★ 27 · 1★ 91 ## What do users think of Instamart? Overall sentiment: negative **Pros** - 🚀 Fast delivery within 10-15 minutes - 💰 Competitive pricing and frequent offers - 📱 User-friendly app interface - 🛒 Wide variety of products available - ⭐ Good quality fresh produce - 🎁 Regular cashback and discounts - 🌙 Convenient late-night shopping - 📦 Quick order processing **Cons** - ❌ Misleading delivery time estimates - 📦 Missing items from orders - 💔 Poor quality control on perishables - 🚫 Unfair cancellation policies with 100% fees - 😤 Unresponsive customer support - 🔄 Difficult refund and return process - 🚚 Unreliable delivery partners - 💸 Hidden charges and price discrepancies - 🐛 Wrong products delivered - ⏱️ Delayed deliveries despite quick promises - 🗣️ Rude and unprofessional customer service - 📍 Location selection issues - 🚫 Unavailable items shown as in-stock - 💳 Coupon removal without notice **Commonly reported bugs** - App shows wrong location repeatedly despite corrections - Live activity broken on iOS 26 - 1 rupee store items showing unavailable after adding to cart - Cart price changes without notification - Order status shows delivered when not actually delivered - Chat box closes unexpectedly - Unable to add items from 1 rupee store - Delivery partner assignment delays - Email support system shows traffic errors - Coupon codes disappearing from orders **Most requested features** - GST invoice option for business orders - Cash on delivery payment option - Doorstep delivery guarantee - Patient name on medicine bills for insurance claims - Call support option instead of chat-only - Better inventory management system - Proper return/refund policy clarity - Real-time delivery partner tracking - Product authenticity verification - Partial refund options for damaged items ## Newest reviews (10 of 165) ### 4/5 — Nice *2026-07-22, version 8.1.6* Good ### 1/5 — This app is cheating *2026-06-28* Very bad experience I ordered about ₹ 289 worth product, that time give me extra offer purchase 199 product get one rupees some products that time I will confirm the cold coffee. I want rupees paid. The order will be confirmed after delivery. I will check the product. There is no cold coffee. I came the delivery boy where is my cold coffee? That boy told me, sir there is cold coffee. I told okay it’s fine. I called the customer care. There is no response chat with me. Chat with me telling about. okay, I will telling the matter with the chat. No response he told next time will be not repeated. there is a cheating. Okay, telling me there is no one rupees product added, but I will confirm the order one rupees. I know that that moment I will. One more time, the new list that time that’s called coffee. Cancel from the offer list. That means I ordered confirm that cold coffee. There is no stock cold coffee. This app note inform the item not available. He just order confirmed and delivered. They have informed me to coffee is not available. I will confirm other product, each fatherless app. Don’t suggest ### 1/5 — The app is getting stuck while viewing any product *2026-06-27* I’ve been facing a persistent issue with the Swiggy app for over two months now. It takes nearly 30 minutes just to view or open an item because the app keeps getting stuck or freezing. I’ve already tried all the basic troubleshooting steps, including uninstalling and reinstalling the app, but the problem still persists. This seems to be a recurring technical issue rather than a one-off glitch. It’s extremely frustrating, especially when trying to place an order quickly. I request the Swiggy tech team to genuinely investigate this issue, as it has been affecting the app’s usability for a long time. I hope this feedback is taken seriously and resolved through a future app update. ### 1/5 — Worst Instamart Experience *2026-06-21* Worst customer experience I have ever had. I placed an order worth ₹233 and cancelled it within 7-8 minutes, while the delivery was still not completed. Despite this, Swiggy Instamart charged me 100% of the order value as a cancellation fee. Taking the entire amount from a customer for a cancelled order is extremely unfair and feels like daylight robbery. The customer-friendly image that Swiggy promotes is completely different from the reality I experienced. Instead of helping customers, they seem more interested in charging unreasonable fees. This incident has completely destroyed my trust in Instamart. I will never use Instamart again and will strongly discourage my friends and family from using it. There are many other delivery platforms that treat customers much better. Very disappointed and frustrated. ### 1/5 — Incessantly spammy notifications *2026-06-15, version 7.9.7* I did not opt in to be spammed. You don’t own my time. Stop this nonsense. ### 1/5 — Nhhhhn *2026-06-10, version 7.9.5* Veri poor service please mention the exact time ### 5/5 — good *2026-06-10, version 7.9.5* nice ### 1/5 — Frustrating marketing notifications *2026-06-08, version 7.9.5* I had to turn off the notifications entirely because the app doesn’t provide an option to turn off the marketing and promotions notifications. ### 1/5 — Disappointing delivery guy *2026-06-08* I had an extremely disappointing experience with Instamart delivery today. I had placed two orders and was waiting for the deliveries. I did not receive a single call, missed call, message, or notification from one of the delivery partners. When I stepped outside after receiving a call from the other delivery partner, the first delivery person suddenly started shouting at me in front of everyone, saying, “Order bhi karta hai aur call bhi nahi uthata hai.” I was shocked because I had not received any call from him. When I calmly showed him my call logs and messages to prove that no call had been received, he continued insisting that he had called me. Later, he suggested that the call may not have connected from his side. If that was the case, it was clearly a technical issue and not my fault. Being publicly accused and spoken to in such a disrespectful manner was humiliating. There was a crowd around, and the entire incident left me in tears. No customer should ever be treated this way, especially when they have done nothing wrong. Customer service is not just about delivering orders; it is also about treating customers with basic respect and professionalism. This experience was unacceptable, and it has seriously affected my trust in Instamart. Unless this issue is addressed, I will not be using the app again. Very disappointing experience. ### 1/5 — Do not order anything except groceries *2026-06-06* I ordered a digitek mobile gimble worth 5,000 from here once. The gimble turned out to be not so efficient for my requirements. The option for return was there but i couldn’t. The 3 axis gimble the top axis doesn’t move 130 degree as written i tried to return raised complaints talked to the service team they just spiralled around with one person to anither and i didnt even receive any good respinse from them and ultimately they closed the query. They do not have a review or rating system. So you can know what you’re buying so don’t order anything worth a huge amount if it doesn’t work you won’t be able to return it they won’t listen to you too. Complete disaster is their customer service team. So disappointed. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very disappointed *2026-08-27, version 8.4.5* Very disappointed ### 1/5 — Very bad experience *2026-08-25, version 8.3.5* Card coupons given are not working, frustrating experience Blinkit is far better ### 1/5 — Payment option problem *2026-08-24, version 8.3.5* Payment option problem. ### 1/5 — Very poor customer service *2026-08-16, version 8.3.5* I once had a bad experience when I paid, but the order did not arrive. Another time, I was told it had been delivered, but I did not receive it. I am also disappointed with the service. ### 1/5 — Outdated with bad user experience *2026-08-14, version 8.3.5* Most delivery partners are just fools and do not know how to follow directions, and there is no option to complaint. There are very limited product options available. A lot of features in the app are missing like being able to share your exact location if the delivery partner doesn't arive at your exact location. Not being able to scroll all the down to see all wishlist items, unless you remove some items. There is no dark mode available and I'm very sensitive to bright screens and overall uncomfortable. ### 1/5 — New joined *2026-07-21, version 8.1.6* Too many ads, irritating ### 1/5 — Delay for order *2026-07-18, version 8.1.6* Its taking so much time to deliver the order it. More than 1 hr? Where is my order? Also already paid the amt for order ? Do i get any response? Or not for this i don’t even have the delivery person contact number how do i track him ? ### 1/5 — Items tagged 1 won’t come through *2026-07-17, version 8.1.5* Just hoax ### 1/5 — Aa *2026-07-13, version 8.0.5* Handling fee is very high ### 1/5 — Regarding Refund *2026-07-01* I am extremely disappointed with Instamart’s cancellation policy. I accidentally placed a second order for 3 cigar lighters because I had already added them to another order. I realized my mistake and canceled the duplicate order within 2 minutes of placing it. To my shock, Instamart charged me ₹146 as a cancellation fee the entire value of the order. How is it fair to charge 100% of the order amount for three lighters that were never customized, prepared, or cooked? They were simply regular products sitting on a shelf. I would have understood a reasonable cancellation fee of ₹40–₹50, but charging the full order value is completely unfair. When I contacted customer support, I received no real help. The representative kept repeating scripted responses, saying refunds were not under his control and asking me to send an email instead of resolving the issue through on call. For comparison, I once canceled a Zepto order after the delivery partner had already reached my doorstep, and they refunded the amount after deducting only the ₹15 service charge. That’s what I call fair customer service. Instamart, please explain how charging the full order value as a cancellation fee for a duplicate order canceled within 2 minutes is justified. I expect a proper explanation and a resolution. ## Most praised reviews (10 highest-rated) ### 5/5 — To good offers I can’t believe items in just ₹1 🎉amazing *2026-07-23, version 8.1.6* 🤩 wow ### 5/5 — Sim *2026-07-15, version 8.1.5* Nice ### 5/5 — Best App Ever *2026-07-12, version 8.0.5* Ultra-Fast Delivery: It is a lifesaver for last-minute needs, late-night cravings, or when you run out of essential kitchen items. The delivery speed is consistently impressive. User-Friendly Interface: The app is very easy to navigate. Finding items, adding them to the cart, and checking out is seamless. Great Variety: From fresh vegetables and dairy to emergency household supplies and even electronics, the range of products is quite broad for a quick-commerce platform. Offers: When they have sales (like their Mega Savings festivals), you can get decent discounts on daily essentials. ### 5/5 — My today’s order *2026-07-10, version 8.0.5* I have not received Lassi in my order. Please check ### 5/5 — Groceries and more *2026-07-03, version 8.0.5* Excellent service and fastest ### 5/5 — Happy with *2026-06-27, version 8.0.5* Nice exprnc ### 5/5 — Instamart *2026-06-27, version 8.0.5* Quick delivery,reasonable price, ### 5/5 — Froud company *2026-06-24, version 8.0.5* Koi Oder na kre ### 5/5 — snehal sakpal *2026-06-14, version 7.9.5* it’s just amazing n im enjoying but please do work quick on sold out stock please bz sometimes its just urgent for people’s need ✨🫶🏻🤝 ### 5/5 — Best *2026-06-13, version 7.9.5* Most useful app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*