# Instarem: Send money abroad — user reviews > 603 indexed App Store user reviews of Instarem by Instarem India Private Limited, rated 3.80/5 from 686 ratings. - Source: https://appshunter.io/ios/app/instarem-send-money-abroad/id1190075959/reviews - App overview in markdown: https://appshunter.io/ios/app/instarem-send-money-abroad/id1190075959.md - Rating breakdown: 5★ 386 · 4★ 98 · 3★ 29 · 2★ 24 · 1★ 149 ## What do users think of Instarem? Overall sentiment: positive **Pros** - 🚀 Fast and instant transfers - 💰 Excellent exchange rates - 📤 Smooth and easy to use app - 🕰️ Quick money delivery - 🔒 Secure and reliable service - 👍 Convenient and user-friendly - 🏆 Great customer service **Cons** - 🕰️ Slow account verification process - 🔍 Complicated documentation requirements - 🤖 Unhelpful chatbot responses - 💸 Delayed refunds or cancellations - 🚫 Account blocking or closure without explanation **Commonly reported bugs** - Login screen freezes or loops - App crashes or fails to open - Issues with updating contact details **Most requested features** - Instant or faster transfer option - Ability to delete recipient accounts - More transparent communication on issues - Improved customer support channels ## Newest reviews (10 of 603) ### 4/5 — Ziemlich zufrieden, kleine Kritik am Ende *2026-04-29, version 3.17.14* Ich überweise regelmäßig Geld nach Südamerika. Über ein Vergleichsportal bin ich auf Instarem gestoßen. Abgesehen von „Neukundenangeboten“, die andere bieten, ist Instarem meist der günstigste Anbieter. Die Transfers funktionieren seit mehreren Monaten sehr gut. Ich zahle allerdings immer manuell vom Bankkonto für jede Zahlung manuell ein. Abbuchung oder Zahlung per Kreditkarte hat bei mir nicht geklappt. Allerdings bei den Konkurrierenden Transferdienstleistern auch nicht. Den einen Stern Abzug gibt es letztendlich weil der Name des Kontoinhabers bei der Überweisung an Instarem nicht richtig erkannt wird. Das irritiert ein wenig. ### 4/5 — Quick transfer *2026-04-29, version 3.17.14* Transfer happens within minutes when send amount greater than 1000 and advantages is Instarem is working in weekend rate also competitive ### 5/5 — Awesome Overseas Transfer *2026-03-03, version 3.17.12* Used a local top banking in singapore but overseas payment got rejected + deducted transfer fee. Delayed for about 5-6 days then money was returned to me. Decided to try out Instarem. I was surprised because the transfer was almost instant! I will definitely be using them again! -Update, been always using them and my transfer to overseas is always close to instant! I love instarem! ### 5/5 — Excellent and easy App to use *2026-03-02, version 3.17.12* Customer service is #1 and never had a issue sending I'm very happy Instarem ### 5/5 — My go to app for international transfers to my parents back in home country *2026-02-27, version 3.17.12* Very convenient and easy transfer from my end and my parents directly get money to their bank account. All Thanks to this app. Thank you bery much🙏😍 ### 3/5 — Great app and rates, terrible support and account handling *2026-02-19, version 3.17.12* The app experience and exchange rate are genuinely great, which makes this even more frustrating. The operations/customer service side is shockingly poor. 1. They “accidentally” closed my account while I still had an active transfer in progress. That’s not a small mistake for a remit service. 2. They promoted a special discount rate for transfers over AUD 30,000 without any exclusions, but when I contacted support to confirm the details, nobody could give a definitive answer. Support is extremely slow, and every time I follow up I have to repeat the same context like they don’t read previous messages. Good product, but the people behind it make it unreliable. I can’t recommend it until they fix their processes. ### 5/5 — Reasonable rating and reliable *2026-02-19, version 3.17.12* Had never problem ### 5/5 — Wow *2026-02-11, version 3.17.11* Lightning fast,easy way to send with competitive rate. ### 5/5 — Transfer easy *2026-02-09, version 3.17.11* Provides a good exchange rate ### 5/5 — Super convenient *2026-02-05, version 3.17.11* This app is so good! Kudos to the developers👏🏻 just made my first transaction today it was super smooth and safe. UI of the app is amazing ## Most critical reviews (10 lowest-rated) ### 1/5 — No support for failure *2026-08-17, version 3.18.1* Instarem works fine until it doesn’t. When a transfer gets delayed or held, there are no proactive updates and support just sends the same generic message over and over. You end up chasing your own money with no clear timeline or owner. Very poor execution when things go wrong. ### 1/5 — Bad app for money transfer *2026-08-16, version 3.18.1* Don't use this app for instant transfer, it might take many hours to days, dissatisfied with this app ### 1/5 — WARNING *2026-07-30, version 3.18.0* Sign up went ok then put a nominal sum as test thru ok, but when I put £200 through it took 3 days . It took 10 hours to ask for my bank statement and annother day to telephone me , I was climbing up the walls by the time I got my money, and the telephone calls were expensive as I was abroad. I can understand why someone has commented “scammers or timewasters “. ### 1/5 — WORST MONEY TRANSFER SPEED *2026-07-09, version 3.17.17* UNRELIABLE. I don't recommend this service to anyone. They don't meet promised deadlines, customer service doesn't solve anything, they try to stall you with nonsense, they lie to you trying to buy time, and in the end they do nothing to help you. I've already been financially harmed multiple times by their lack of responsibility and delays in money transfer; I've waited up to 4 days for a transition to be completed. Anyways, if you don't want to be scammed, experience high stress, frustration, disappointment, and financial loss, DO NOT USE INSTAREM. This is the worst remittance service in the universe. ### 1/5 — Unnecessary demands *2026-05-26, version 3.17.16* After all the details provided to the app at the end they required my previous employment and my Linkdhin id. I don’t understand for the verification if all the necessary documents are provided why would you required these unnecessary things. I have a bad experience and i will never recommend this app. ### 1/5 — AVOID THESE FRAUDSTERS *2026-02-10, version 3.17.11* I had to send money to my family for an emergency and I transferred it into their account. It has been 3 days and it still says “awaiting payment” whereas my account has been debited. After I contacted them, I was told I need to send them my bank statement to prove I had transferred the money. I shared the screenshot of the payment and the debited account but they wouldn’t approve it. I asked them to cancel the transaction, they won’t do that either. All I got from them was, “your matter has been escalated and we will get back to you soon” and that soon has been WAY TOO LONG. WHAT A DISGRACE! ### 1/5 — Chorizos *2026-02-10, version 3.17.11* No entregan el dinero lo buscan excusas y quedan con el dinero ### 1/5 — Regarding refund *2026-02-06, version 3.17.11* It need too much bank details again and again after I have submitted all then also. I got so many auto generate emails that mentioned the same thing. I dont want to suggest this app is worth. ### 1/5 — Time-wasting and frustrating *2026-02-04, version 3.17.11* They would ask you to submit your ID photos, bank statements and even selfies EVERY SINGLE TIME you make a transfer. And even after you have submitted everything, they would keep calling you asking you to verify again. IT HAS BEEN DAYS AND THEY STILL HAVE NOT PROCESSED MY TRANSFER. If you need a smooth and fast process, go elsewhere! ### 1/5 — Non responsive support and buggy app *2026-02-01, version 3.17.10* I initiated a transfer and it asked to update beneficiary address. However, when I fill up the address form provided, it just throws a vague “something went wrong” error. I raised a ticket and it says they will respond in 24 hours, but there has not been any update for 4 days. I’ll have to move to another money transfer app. ## Most praised reviews (10 highest-rated) ### 5/5 — Scammers *2026-05-30, version 3.17.16* Won’t refund your money even when they fail to transfer your money to the recipient essentially taking all your money. ### 5/5 — Best app for fund transfer *2026-05-06, version 3.17.15* Money received in account within few minutes of transfer. Very easy process. I am getting best rates also. Overall very much satisfied with the app. Thanks Instarem team ### 5/5 — Efficient, reliable and swift *2026-04-29, version 3.17.14* Don’t have second thoughts, this is the app for you if you want to remit funds. Best in comparison to other players out there. ### 5/5 — The one and only *2026-04-29, version 3.17.14* The one and only app the best ### 5/5 — Easy to use and quick transfer *2026-04-15, version 3.17.14* The transfer only took about a minute to go through, really impressive! That’s exactly why I wanted to leave a review here. Keep up the great work, and thank you! ### 5/5 — Instant transfer make it super convenient *2026-04-02, version 3.17.12* I’ve been using this app since sometime now to send money and off late I see that the money appears in my destination within a minute of me making the transaction. That is super efficient and helpful since I no more have to wait for it to happen. One feature that I would love is to somehow retain the source bank choice I do, since every time it makes me choose the bank which is the same for me, so would be great to have it saved somehow so that I am not needed to type out the bank name every time I make a transfer. ### 5/5 — Very fast and accurate *2026-03-30, version 3.17.12* Must recommend to friends and family ### 5/5 — Easy and Fast Transfer *2026-03-26, version 3.17.12* Very easy app to use. Registration was simple and quick. I transferred money from JPY to INR without any problems, and it was fast. The fees and rates are clear before sending. Good app for international transfers. ### 5/5 — Great app *2026-03-18, version 3.17.12* Great app with competitive rates ### 5/5 — Good transfer *2026-03-04, version 3.17.12* better exchange rate and faster transfer when sending money to a bank --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*