# instashop: Groceries & more — Delivering from shops you love

> On-demand delivery from local supermarkets, pharmacies, restaurants, and more. (iPhone/iPad app by InstaShop Ltd.)

- Source: https://appshunter.io/ios/app/instashop-groceries-and-more/id989276051 (this page in markdown: same URL + `.md`)
- Developer: [InstaShop Ltd](https://appshunter.io/developer/1063634246)
- Category: Food & Drink, Shopping
- Price: Free
- Rating: 4.70/5 from 14,903 App Store ratings · 645 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.6 · 119 MB
- Languages: American English, Arabic, Greek, Russian
- Released: 2015-06-11
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/instashop-groceries-and-more/id989276051/reviews.md

## What is instashop?

Hey there! We’re instashop, your go-to app for all things shopping, delivered fast and easy. Curious how we make life simpler for you?

With instashop, you can shop from your favourite local supermarkets, pharmacies, restaurants, bakeries, butcheries, pet shops, and more, all in one place! No more store hopping, we bring them conveniently to your fingertips.

Find the shops you love.
- UAE: From Spinneys, Carrefour, Waitrose, Choithrams & ZOOM to PAUL, Café Bateel, ALBAIK, Gazebo, Allo Beirut, The Body Shop, Toys R Us, and a LOT more! 
- Egypt: From Mahmoud ElFar, Fathallah, Circle K, Spinneys, & Lulu Hypermarket to El Ezaby, El Dahan, Ibn Al Sham, Tortina, Al Fouad, Duke’s, Dog Zone, and others.

Search for your faves or explore new gems (because there’s always room for a new discovery).

Fast and flexible delivery
Need it ASAP? Get your order delivered in as little as 20 minutes (depending on your location). Not in a rush? Schedule it for when it suits you. We’re all about convenience.

Endless variety, premium quality
With over 1,000,000 products, we have everything you need! From snacks and recipe ingredients to household essentials, pharmacy supplies, organic and fresh produce, gifts & toys, pet goodies, irresistible desserts, and more.

What can we deliver? Pretty much EVERYTHING:

- Groceries
- Pharmacy essentials
- Pet supplies
- Flowers
- Fresh produce
- Organic products
- Baby care & toys
- Bakery & cakes
- Beauty & cosmetics
- Perfumes
- Stationery & party supplies
- Home & living items
- Butchery, seafood & BBQ
- Specialty shops
- Food
- Water
- Electronics
- Fitness nutrition
- Home cleaning (operated by JustLife)
- Laundry & dry cleaning (operated by Washmen)

You can also donate to trusted charities and give back to our beloved community. 

Long story short, the rule is simple: if you need it, we’ll deliver it!

Services vary based on location. Please download the app to see what's available near you.

Fire questions: 

Where can you find us? We’re currently serving the United Arab Emirates and Egypt.
Got questions? Reach out to us at contact@instashop.ae.
Loving InstaShop? Take a moment to rate us on the App Store. Thanks for your support, we couldn’t do this without you!

## Key features

- Shop from local supermarkets, pharmacies, restaurants, and more
- Fast delivery in as little as 20 minutes
- Schedule deliveries at your convenience
- Over 1,000,000 products available
- Wide variety of categories including groceries, pharmacy, pet supplies, and food
- Donate to charities through the app

## What do users think of instashop?

Overall sentiment: negative

**Pros**

- 🚀 Convenient
- 👍 Reliable
- 🚀 Fast delivery
- 👍 Good customer service
- 👍 Wide selection of shops

**Cons**

- 🐛 Inaccurate inventory
- ⏱️ Late deliveries
- 🤖 Poor customer service
- 🤔 Deceptive pricing
- 🤦‍♂️ Incorrect/missing items

**Commonly reported bugs**

- App crashes
- Inability to cancel orders
- Payment issues
- Incorrect order status updates

**Most requested features**

- Loyalty program
- Ability to see full product details
- Option to choose replacement items
- Better inventory management
- Improved delivery tracking

## Recent user reviews (10 of 645)

All indexed reviews: https://appshunter.io/ios/app/instashop-groceries-and-more/id989276051/reviews.md

### 1/5 — وحش بجد

*2026-08-09, version 9.8.2*

أسوأ ابليكشن بجد حطوا ان الاوردر وصلني وهو موصلنيش

### 1/5 — Customer service are rude , delivery are rude and mark delivered without delivering

*2026-08-08, version 9.8.2*

Every time I face an issue and I reach customer service and they don’t offer any solutions , and the delivery men are so freaking rude and literally yell at u when u don’t open the door or mark it as delivered when nothing reach me !! At all ! And when I call them they block me !!! Or the shop send wrong stuff without asking me permission and when I complain nothing happens !! WORST APP EVER !!

### 1/5 — Unsatisfactory performance August 1st, 2026.

*2026-08-04, version 9.8.1*

To have up to five orders cancelled in one day is totally unacceptable !

### 1/5 — ZERO CUSTOMER SERVICE

*2026-08-02, version 9.8.1*

INSTASHOP IS A SCAM!!! how can you cancel my order without even CALLING or informing me???? really unprofessional and TERRIBLE CUSTOMER SERVICE!!
i had a voucher and after i used it they cancelled my order FOR NO REASON!!

### 1/5 — Don’t Expect a Full Refund

*2026-07-26, version 9.8.1*

Be aware that the maximum refund they offer is EGP 200. If something goes wrong and you’re owed more than that, don’t expect to be fully compensated. Also, refunds are issued as Instapoints, not as a cash refund, so you’re forced to spend the money in the app again. 

I’ve spent the past week trying to get a refund for extra items that were delivered with my order and charged to me, even though I never ordered them. Despite providing all the evidence they could possibly need, they only offered a partial refund that was less than what I was owed, claiming it was “company policy.”

Their customer service is one of the worst I’ve ever dealt with. You can’t speak to someone directly. You have to file a complaint and then wait. Hours later, they may send a notification or call you once at a completely random time. If you miss that one call, you’re expected to file a new complaint and start over. Even worse, complaints are often marked as “resolved” without any explanation or actual resolution. They also never responded to my emails. 

Things can go wrong with any delivery app: missing items, damaged items, incorrect charges, late deliveries, or in my case, being charged for items you never ordered. What separates a good service from a bad one is how it handles those problems. In my experience, Instashop completely fails when it comes to responsive, effective customer support. I won’t be using that app again.

### 1/5 — ازني تجربه فالدنيا

*2026-07-18, version 9.8.1*

خرا

### 1/5 — Fraudulent operations

*2026-07-17, version 9.8.1*

sometimes after ordering, the shop asks you to exchange certain items since they don’t have it, yet if you cancel the order, you don’t receive your money back. they take your money anyway. so beware of that low life theft done by this app. thank you.

### 1/5 — Save the App in Egypt

*2026-07-16, version 9.8.1*

I use the app in Egypt and orders are late most of the time. When I do ask for a representative to call me due to an issue. Either nobody calls, or I get called 5 hours later i receive a message the problem has been resolved when nobody called in the first place to understand the issue! It was perfect when I used it in the UAE honestly. In Egypt, it’s like nobody cares!

### 1/5 — Very poor customer service

*2026-07-14, version 9.8.0*

They never call back or respond

### 1/5 — Not recommended

*2026-07-11, version 9.8.0*

No customer service, no accuracy, overpriced products

## Frequently asked questions about instashop

### What does instashop do?

instashop is a mobile application that allows users to shop from a wide variety of local stores, including supermarkets, pharmacies, restaurants, bakeries, and pet shops. It offers fast and flexible delivery of a vast range of products, from groceries and pharmacy essentials to pet supplies and household items.

### What are the key features of instashop?

Key features include the ability to shop from numerous local retailers, fast delivery options (as quick as 20 minutes), scheduled delivery slots, and access to over 1,000,000 products across various categories. Users can also donate to charities through the app.

### Is instashop free to use?

The app itself is free to download and use. While the description doesn't explicitly detail pricing for items or delivery fees, it implies that purchases are made through the app, suggesting a 'free with in-app purchases' model where the cost of goods and delivery are incurred at the time of order.

### Where is instashop available?

instashop is currently available in the United Arab Emirates and Egypt. Service availability and the specific shops and products offered may vary based on your location within these countries.

### What kind of items can I order through instashop?

You can order a comprehensive range of items, including groceries, pharmacy essentials, pet supplies, flowers, fresh produce, organic products, baby care items, toys, bakery goods, beauty products, perfumes, stationery, home living items, butchery and seafood, specialty food items, water, electronics, fitness nutrition, home cleaning services, and laundry/dry cleaning services.

## Version history (last 5 releases)

### 9.8.2 — 2026-08-05

Introducing My Instashop! A new dedicated space designed to make your shopping experience faster and more convenient.

You can now create Shopping Lists to save products for future purchases and easily find stores that have the items you need.

We've also added Open Baskets, making it easier to pick up where you left off and continue shopping without starting over.

Plus, a few behind-the-scenes tweaks to keep your shopping experience smooth and simple.

### 9.8.1 — 2026-07-15

Introducing My Instashop! A new dedicated space designed to make your shopping experience faster and more convenient.

You can now create Shopping Lists to save products for future purchases and easily find stores that have the items you need.

We've also added Open Baskets, making it easier to pick up where you left off and continue shopping without starting over.

Plus, a few behind-the-scenes tweaks to keep your shopping experience smooth and simple.

### 9.8.0 — 2026-06-27

Introducing My Instashop! A new dedicated space designed to make your shopping experience faster and more convenient.

You can now create Shopping Lists to save products for future purchases and easily find stores that have the items you need.

We've also added Open Baskets, making it easier to pick up where you left off and continue shopping without starting over.

Plus, a few behind-the-scenes tweaks to keep your shopping experience smooth and simple.

### 9.7.2 — 2026-04-24

Bug fixes

### 9.7.1 — 2026-04-22

Updates you'll love:

Users in the UAE will notice a new -stand with UAE- default app icon.

Minor UI enhancements to make tracking your orders clearer and more intuitive. 

Update now to enjoy the latest improvements!

## Apps similar to instashop

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Instacart: Groceries & Food](https://appshunter.io/ios/app/instacart-groceries-and-food/id545599256) | 4.8 (4,754,419) | Free | Food & Drink |
| [Uber Eats: Food & Groceries](https://appshunter.io/ios/app/uber-eats-food-and-groceries/id1058959277) | 4.8 (10,677,623) | Free | Food & Drink |
| [DoorDash: Food, Grocery, More](https://appshunter.io/ios/app/doordash-food-grocery-more/id719972451) | 4.8 (23,010,561) | Free | Food & Drink |
| [Shipt: Order Grocery Delivery](https://appshunter.io/ios/app/shipt-order-grocery-delivery/id971888874) | 4.9 (135,407) | Free | Food & Drink |
| [Gopuff - Grocery Delivery](https://appshunter.io/ios/app/gopuff-grocery-delivery/id722804810) | 4.8 (258,222) | Free | Food & Drink |
| [Postmates - Food Delivery](https://appshunter.io/ios/app/postmates-food-delivery/id512393983) | 4.8 (2,050,903) | Free | Food & Drink |

## More apps by InstaShop Ltd

- [InstaShop: Driver](https://appshunter.io/ios/app/instashop-driver/id1521262136)

All apps by InstaShop Ltd: https://appshunter.io/developer/1063634246

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*