# Insteon for Hub — user reviews > 165 indexed App Store user reviews of Insteon for Hub by Insteon Technologies, Inc, rated 2.10/5 from 261 ratings. - Source: https://appshunter.io/ios/app/insteon-for-hub/id564887346/reviews - App overview in markdown: https://appshunter.io/ios/app/insteon-for-hub/id564887346.md - Rating breakdown: 5★ 35 · 4★ 18 · 3★ 27 · 2★ 38 · 1★ 143 ## What do users think of Insteon for Hub? Overall sentiment: negative **Pros** - 👍 Works great - 🚀 Fast and responsive - 💡 Powerful home automation features - 🔒 Secure and reliable **Cons** - 🐛 Buggy and unreliable - ⏱️ Slow and unresponsive - 🔧 Poor customer support - 💰 Expensive hardware and subscription **Commonly reported bugs** - Unable to connect to Insteon hub - Frequent app crashes and freezes - Incorrect device status and controls - Incompatibility with newer iOS versions **Most requested features** - Advanced scheduling options - Compatibility with more smart home devices - Improved app design and user experience - Seamless integration with voice assistants ## Newest reviews (19 of 165) ### 1/5 — Customer Support *2022-04-24, version 1.15.4* This company has sold out. Why is this app active? Their equipment no longer is active to its customers. ### 1/5 — Insteon has officially gone bankrupt. Look elsewhere *2022-04-23, version 1.15.4* For those of you who don’t know, Insteon has closed its doors and is no longer supporting its products. The company has filed for bankruptcy as their plans to be acquired by another company have failed. I’ve used Insteon products for years and now am in the process of ripping out all my switches and converting to Lutron Caseta. Do yourself a favor and look elsewhere for smart home controls. Insteon has left all of us in the lurch due to bad management. ### 1/5 — Company seems to be out of business *2022-04-21, version 1.15.4* Everything just stoped working. ### 1/5 — SmartLabs shutdown cloud servers *2022-04-21, version 1.15.4* This app will not work without Internet servers to authenticate. The company has apparently gone out of business. ### 2/5 — Can’t *2022-04-20, version 1.15.4* Can’t connect to the app. Can’t reset password ### 1/5 — Insteon Gone Forever!!!! *2022-04-19, version 1.15.4* Offline since last week. Reports I’ve read saying the company is not coming back online!! ### 1/5 — THE WORST! DO NOT BUY *2022-04-17, version 1.15.4* INSTEON DOES NOT WORK ANYMORE (April 2022). THE FOUNDERS ON LINKEDIN HAVE EVEN REMOVED INSTEON FROM THEIR CAREERS. It’s probably not worth their money to keep the servers up so they are abandoning it and leaving customers like myself to have their product not work from now on. DO NOT BUY ANY INSTEON PRODUCT! Buy anything else seriously. ### 1/5 — Not working *2022-04-17, version 1.15.4* Invested in this platform, now it hasn’t been working for nearly a week. Reached out to support and no response. Several family members are using Insteon in their homes as well, and had the same issue start at about the same time. When we attempt to login to the app it just says error. ### 1/5 — Service behind this is dead *2022-04-17, version 1.15.4* Sunday, 2022 April 17—Since the 14th, this app no longer lets me log in to control my hub. The hub’s timers are still working, turning lights on/off per schedule but I can’t do anything from this app The diagnostics are that the server can’t be contacted. Although the Insteon home page is still up, it’s link to Service is dead and the customer service 800 number does not work News says the developer is now part of Nokia but I have not heard anything about any intention to maintain the Insteon function The app is useless ### 1/5 — Hub and app are broken *2022-04-17, version 1.15.4* This product is horrible. I think maybe discontinued and no longer supported? ### 1/5 — No hay soporte *2022-04-17, version 1.15.4* Se desconecta la app y no permite logearse no hay nadie en soporte ### 1/5 — Zero support *2022-04-16, version 1.15.4* ZERO stars if I could give it! Ever since Smarthome and Insteon were acquired, support has all but disappeared. And you simply cannot find devices in stock on the website - looks like they’re dumping whatever they had left. On Good Friday 2022, the servers that connect the Hub with this app have apparently disappeared. Will they return? I seriously doubt it, as the corporate raiders who acquired the company are gutting it for scrap. Insteon, for me, had always been a reliable system, but turning off the servers is a giant slap in the face. Time for me to drop Insteon and start replacing my remaining in-wall switches with other platforms. (Can’t even sell the remaining switches on eBay if the app’s servers are unplugged.) ### 1/5 — I’m slowly replacing insteon devices with hubless WiFi alternative *2022-02-26, version 1.15.4* Yes, the title says it all. As an Insteon device dies, oh yes they die, I will replace them. I had a plug-in module which keeps losing connection to the hub even though it was near the hub. I removed from the hub and re-add it to the hub without any luck so I threw it in the garbage. And there was a wired-in wall switch for my living room light/fan. It started to turn on the fan/light without any schedule setup for it. So I removed the switch from the system but still keeps turning on the fan/light at random times. So I un-installed it and threw it in the garbage. Plus this software is buggy, UI is bad, and it seems like Insteon has abandoned development of this app. ### 1/5 — Very poorly done *2021-11-21, version 1.15.4* Non intuitive and clunky ### 3/5 — iOS 15 hangs *2021-09-30, version 1.15.4* Since upgrading to iOS 15, camera live views will pause and hand after about 5 seconds. You can switch to another camera and back again, but that’s a hassle. ### 1/5 — Joke *2021-07-16, version 1.15.4* You call it an App? Ha ha ha Better walking to the devise turn it on or of than using the app. Slowly but surely SmartHome going to the trash can of history. ### 1/5 — What a complete joke *2021-03-14, version 1.15.4* Featureless. Even those features that do work are severely handicapped. You cannot have more than one scene respond to sunrise/sunset? Really?! Even the old x10 junk could do that. And just try to set a schedule time in ios14.X. It’s like trying to use a slot machine to set time- minutes constantly scroll, and it ignores touches to reduce the number. This is basic stuff they’re failing on. I guess they want everyone to spend a couple hundred on an isy994i - but that’s overkill for most installs - and also fails at some very basic programming functions (like no calendar. Really?!). Losing my appetite for insteon, and have been an insteon user since its earliest days. Shameful. ### 1/5 — Muerta *2021-01-31, version 1.15.4* La app y el sistema ha muerto. Menos mal que realice una pequeña inversión... un cero para los programadores por si abandono. !bienvenido home assistant! ### 1/5 — Wrong choice for home automation *2020-12-26, version 1.15.4* They cannot fix something as basic as scheduling? Also, app stability is clearly an issue as I am unable to reach my hub today from within my own house. If cannot control devices on demand or via a reliable schedule, I have clearly made the wrong choice by going with Insteon. Also, deleting scenes and devices prior to factory resets is garbage and the app just loops and loops. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-12-23, version 1.15.4* No se puede acceder más a la app. Tengo que usar Director 😔 ### 1/5 — absolutely useless *2025-11-22, version 1.15.4* QR code won’t scan. App activates the camera light which results in glare from the label. Won’t clarify image when getting closer due to wrong camera selected. Go to enter manual details, filled out all three fields correctly and the Submit button never even enables. Worthless trash. ### 1/5 — Charges $40/year to use products you own *2024-09-30, version 1.15.4* Insteon products are 3x more expensive than competitor products and the competition doesn't charge subscription fees. Insteon was free to use when I bought their products. Now they charge an annual subscribed. I'm really glad I don't have too many of their devices. ### 1/5 — No se deja loquear y se pierde toda la información *2023-12-27, version 1.15.4* Este equipo no tiene buen soporte y luego que se sale del app, es imposible volver a entrar por el app. No se encuentra buen soporte para ingresar de nuevo ### 1/5 — App functions *2023-11-02, version 1.15.4* I have been at the loading login for 3hours. I uninstalled it and re installed it. I restarted my network. I restarted my phone. I tried on a different device. The app will not work. I downloaded the OWLR app and my camera isn’t compatible with it. I tried the other Insteon app but the password will not go through. ### 1/5 — No loading…. *2023-08-10, version 1.15.4* No loading not stable. Need reliable source waste of $ ### 1/5 — NEVER WORKS *2023-04-18, version 1.15.4* We have had the switches in our house for about 5 years. When they work it’s great with Alexa but it doesn’t work most of the time. It is currently not working and will not even log in. Why is it they are one of the most expensive products on the market and doesn’t work. Doesn’t even waste your time or money. Now I have to replace all the switches in my house GREAT. ### 1/5 — Unreliable *2022-05-08, version 1.15.4* Works when it wants to. Do not buy this product. ### 1/5 — Useless *2022-05-01, version 1.15.4* Insteon abandoned their cloud without warning. This m app and the ENTIRE Insteon system, is now useless. Thanks Insteon! ### 1/5 — No compren este aparato *2022-04-24, version 1.15.4* Es lo peor que he podido comprar en mi vida no compren este aparato no funciona y no dan soporte ## Most praised reviews (10 highest-rated) ### 5/5 — Stop Complaining and Use This App! *2021-07-28, version 1.15.4* It’s July 28, 2021 and I just let my $50/year MobiLink subscription expire because this app does everything I need to do when away from home. My Insteon system currently has 20 scenes (7 of which are scheduled), 32 KeypadLink buttons, and 23 other devices including an IO Link. Everything is set up and managed via the ISY Admin Console on my Mac. I don’t need to run every scene or set up any schedules when away from home, and it was no big deal to reprogram four scenes into this app. This app runs the IO Link whereas the newer Insteon app does not, and this app works faultlessly across both my wife’s and my iPhones running the current iOS. I have the newer Insteon Hub installed and I highly recommend this app to everyone who does. ### 5/5 — Just works! *2020-09-18, version 1.15.4* Works well most of the time for all devices and cameras. A little slow and clunky at times but overall solid. ### 5/5 — Works great *2020-06-03, version 1.15.4* I’ve had Insteon for over three now , set up was a breeze. I have two homes on it with thermostat and cameras . the only thing I can’t figure out is how to record on the camera ### 5/5 — Baffled by bad reviews *2020-01-11, version 1.15.4* The Insteon switches and devices have always worked great for me, and have been using them since 2007. This app is fine for what it does; the ISY hub truly expands the programming capabilities of Insteon devices. ### 5/5 — Works great for me. *2019-06-21, version 1.15.4* I just bought the Insteon Hub and linked 5 devices (4 modules and a switch). I had it all up and running in 45 minutes, including wiring in the switch. Linking devices takes 1 minute per device and is super easy. The App design is good in my opinion. This new system replaced an older X10 system that was fraught with problems so maybe my expectations were low, but I am thrilled so far and didn’t expect to like it this much. I won’t ever have 20 devices on it like some people — for how I use it, it is great so far. ### 5/5 — Slow but great *2019-05-19, version 1.15.4* It is not the fastest app but works perfectly with everything. We have light and fan switches, camera, all doors and windows and garage door plus the leak sensors. ### 5/5 — First day using *2019-01-12, version 1.15.4* So far, so good! All devices added and are controlled perfectly, time will tell! Wish there was an option to select based on time when to receive notifications instead of just on or off. ### 5/5 — Works great *2018-10-27, version 1.15.4* I have had app and Insteon with over 20 devices and had no real issues. The hub died after 1 year but they are replaceable. Very pleased with system. ### 5/5 — Love it! *2018-06-17, version 1.15.4* I’ve had zero problems with it in the 2 years I’ve had it. Easy to set up schedules and scenes. I have an almost all Insteon house. Switches, outlets, etc. Works with Alexa flawlessly. ### 5/5 — Works perfectly! *2017-12-05, version 1.15.4* Not sure why the low reviews other than there are not many and they are possibly older. I love this app and the Insteon products. They have always worked well. I did have to call support for help with a camera, but all went well. The tech person was very kind and very helpful. He answered all my questions and explained the settings. I didn't feel rushed and when done everything worked. This is such a great and reliable system that is very affordable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*