# Intact Insurance: Mobile app — Policy access, claims and more

> Mobile app for accessing insurance policies, managing claims, and roadside assistance. (iPhone/iPad app by Intact Insurance.)

- Source: https://appshunter.io/ios/app/intact-insurance-mobile-app/id1363223619 (this page in markdown: same URL + `.md`)
- Developer: [Intact Insurance](https://appshunter.io/developer/1161513439)
- Category: Finance
- Price: Free
- Rating: 4.60/5 from 1,163 App Store ratings · 830 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.6 · 586 MB
- Languages: American English, French (France)
- Released: 2018-12-18
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/intact-insurance-mobile-app/id1363223619/reviews.md

## What is Intact Insurance?

Get instant access to your insurance information anytime, anywhere. Get the services you need when you need them most.

Anything can happen, that’s why you need convenient access to your insurance information and when it does. Intact Insurance gives you easy access to your home and vehicle insurance policy through a seamless platform made just for you. View your policies, manage claims, and get the services you need directly within the app – Intact Insurance has you covered.

Enjoy advanced tools to support you thanks to Intact Insurance. Responsible driver? Intact can provide a personalized premium for your auto insurance based on your safe driving with my Drive. With in-app tools such as Crash Assist, Car Care, and roadside assistance, you can confidently hit the road knowing the Intact Insurance app has your back. Access safety insights, fuel-efficiency tips, and even get Weather alerts to keep you prepared. my Drive was built with your safety (and savings) in mind.

Intact Insurance makes it easy to manage all aspects of your insurance through an easy-to-use app. File claim, consult billing statements, and access proof of insurance easily – all with the Intact Insurance App.

Monitor and manage your insurance easily when you download the Intact Insurance app today.

INTACT INSURANCE FEATURES

YOUR INSURANCE INFO WHEN YOU NEED IT MOST
- Policy details and proof of insurance available in a few taps
- Manage your insurance policy seamlessly in-app
- View your home and auto insurance information directly on Intact

CLAIMS ACCESS & SUPPORT AVAILABLE ANYTIME
- File claims easily with the app for peace of mind
- Contact your claims representative and receive status updates
- Claim status can be viewed and managed directly in the app

DRIVE WORRY-FREE
- Enroll in my Drive™ and get helpful safety insights and tips
- Intact Insurance is there when you need it most with Crash Assist in the event of an accident
- Get reliable roadside assistance1 directly from the app
- Car Care provides valuable insights into how you can maintain your vehicle in top shape

INSURANCE TOOLS MADE FOR YOU
- Save on your policy with your safe driving and a myDrive™ personalized auto insurance premium
- Get car insurance priced for you based on your safe driving habits
- Get weather alerts and tips on how to avoid damage
- Enjoy paperless convenience at your fingertips

Download the Intact Insurance app today for a better way to manage your policy.

* Conditions, limitations, and exclusions apply, and features may vary in each province. Visit www.intact.ca for all the details. Your insurance contract prevails at all times; please consult it for a complete description of coverage and exclusions.

2024 Summer Contest sponsored by Intact Insurance.  Apple, Inc is not a sponsor or affiliated with this promotion.
Contest Terms & Conditions – www.intact.ca/en/login-to-win-contest 
1 Services offered by an independent third party as part of the roadside assistance endorsement.
The Intact Insurance app is offered free of charge, but standard data rates and fees may apply. This app is not optimized for tablets.

© 2024 Copyright Intact Insurance Company. All rights reserved.

## Key features

- Policy access and management
- File and track claims
- Roadside assistance
- Crash Assist
- my Drive™ for personalized premiums
- Car Care insights
- Weather alerts

## What do users think of Intact Insurance?

Overall sentiment: negative

**Pros**

- ⭐ Excellent service
- 🚀 Easy to use
- 💯 Great insurance company
- 👍 Reliable and helpful

**Cons**

- 🐛 Inaccurate trip tracking
- 🔍 Lack of transparency in scoring system
- 🔄 Constant log-outs and login issues
- 🤔 Inconsistent app performance
- 📄 Unable to access all policy documents

**Commonly reported bugs**

- App crashes frequently
- Incorrect detection of phone usage
- Trips not recorded accurately
- Inability to switch between driver and passenger

**Most requested features**

- Add option to change language preference
- Improve ability to edit trip details
- Allow access to all policies within the app
- Provide more detailed driving feedback

## Recent user reviews (10 of 830)

All indexed reviews: https://appshunter.io/ios/app/intact-insurance-mobile-app/id1363223619/reviews.md

### 1/5 — The latest version of my phone?

*2026-08-25, version 5.51.0*

Why this app asks me to update the version of my phone? it doesn’t make any sense! Stop it, and I can use any version of my phone. Don’t ask me to update it. Thank you.

### 1/5 — Deal

*2026-08-23, version 5.79.0*

Hello, I’m contacting you regarding my insurance payments.

When I first spoke with your representative, I was told that my monthly payment would be $607. However, unfortunately, I was charged $650 for the first month, $620 for the second month, and $702 for the third month from my bank account.

I would like to know why the amounts are different from what I was originally told. I am very concerned about these unexpected charges and I need a clear explanation.

Please review my account and explain exactly why these amounts were withdrawn. I expect your company to be transparent and honest with me.

Thank you

### 1/5 — Claim denied

*2026-08-21, version 5.79.0*

Although my broker assured my coverage was covered, my claim😫

### 1/5 — Can’t find the option for English

*2026-08-21, version 5.79.0*

If the there is an option for English or French, I can’t find

### 1/5 — Intact app

*2026-08-21, version 5.78.1*

It stops working too often to be useful.

### 1/5 — The whole app is just trackers that will raise your insurance rates.

*2026-08-20, version 5.79.0*

Terrible useless app that begs you to turn on trackers unless you need a digital version of your pink slip

### 5/5 — Client

*2026-08-19, version 5.78.1*

Bonne compagnie

### 1/5 — poor customer service

*2026-08-19, version 5.78.1*

boarderline impossible to understand their representatives and when u ask for clarification they are very rude disappointed considering it’s not cheap for insurance

### 1/5 — Terrible

*2026-08-19, version 5.78.1*

Absolutely terrible. I have 5 insurance policies and can only see 2. Useless.

### 1/5 — Worst app ever

*2026-08-18, version 5.78.1*

I’m have 4 properties and when I select any one of them to get proof of insurance it only provides proof of insurance for one of the 4 properties. It does not matter which one you select, when you go to the access documents page it only shows one of the 4 properties. I have had nothing but problems with this app when I need information and I end up having to email my broker and wait until they can get back to me. So frustrating! If I could give this app a negative score I would. -5 stars.

## Frequently asked questions about Intact Insurance

### What can I do with the Intact Insurance app?

The app allows you to access your home and vehicle insurance policy details, manage your insurance policy seamlessly, file and track claims, and access services like roadside assistance and Crash Assist. You can also view billing statements and get proof of insurance.

### How does the my Drive™ feature work?

my Drive™ provides helpful safety insights and tips to encourage safe driving. By enrolling, you can potentially receive a personalized auto insurance premium based on your safe driving habits, leading to savings on your car insurance.

### Is the Intact Insurance app free to download and use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned in the description. You can manage your insurance policies and access services without any additional cost through the app.

### What kind of insurance information can I access?

You can access details for both your home and auto insurance policies directly within the app. This includes policy information, proof of insurance, and billing statements, making it easy to have your insurance information readily available.

### What if I have an accident or need roadside assistance?

In the event of an accident, the app features Crash Assist to support you. You can also get reliable roadside assistance directly from the app, providing peace of mind when you're on the road.

## Version history (last 5 releases)

### 5.79.0 — 2026-08-20

We've raised the minimum supported iOS version to iOS 18 to improve performance and security. As a result, some older iPhone models will no longer be supported.

### 5.78.1 — 2026-08-06

This updated version incorporates an adjustment to improve your app experience.

### 5.78.0 — 2026-08-05

This new version includes updates and tweaks to make your app experience better than ever.

### 5.77.0 — 2026-06-29

This new version includes updates and tweaks to make your app experience better than ever.

### 5.76.0 — 2026-06-08

Discover the new version of the app, enhanced with updates and fixes designed to make your experience smoother and more enjoyable.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*