# Integris Online Virtual Visit — user reviews > 16 indexed App Store user reviews of Integris Online Virtual Visit by Integris Health, rated 4.90/5 from 724 ratings. - Source: https://appshunter.io/ios/app/integris-online-virtual-visit/id1475142444/reviews - App overview in markdown: https://appshunter.io/ios/app/integris-online-virtual-visit/id1475142444.md - Rating breakdown: 5★ 674 · 4★ 31 · 3★ 8 · 2★ 2 · 1★ 9 ## What do users think of Integris Online Virtual Visit? Overall sentiment: mixed **Pros** - 🚀 Convenient and fast alternative to urgent care - 👍 Saves time and transportation costs - 🏥 Accessible healthcare from home - ⭐ Some excellent, empathetic physicians - 💬 Good listening and communication skills from quality providers **Cons** - 😠 Unprofessional and rude physician behavior - 🚫 Doctors refusing to prescribe necessary medications - 💰 Charging fee only to redirect to urgent care - 🔌 App requires screen to stay on during wait times - 📞 Poor customer service and no follow-up support - 🎯 Inconsistent quality of care across providers - ⚠️ Medical errors (prescribing medications patient is allergic to) **Commonly reported bugs** - Queue system resets patients to back of line unexpectedly - Audio/microphone cutting out during appointments - Prescriptions not sent to pharmacy - Inability to contact provider or customer service after visit - Disconnections during appointments **Most requested features** - Allow phone to lock or use other apps while waiting in queue - Call-based notification system instead of requiring app to stay open - Post-visit contact method for follow-up questions - Physician ratings and profiles displayed for transparency ## Most critical reviews (10 lowest-rated) ### 1/5 — Rude *2022-06-15, version 12.14.106* After going through my medication list, the doctor asked what I take to “keep from getting pregnant”. I’m 47 years old. I’ve never been asked that question EVER, not on a virtual Visit, the ER, urgent care, never! She’s was judgy from the outset, refused to prescribe anything notwithstanding the fact that I’d been in bed for 3 days with a fever. She just wanted to convince me I had Covid despite 2 negative tests. ### 1/5 — Just a money grab for bad physicians *2022-02-04, version 12.10.003* We were connected with an awful doctor (E. Thomas Bernhoffer) who instantly took a condescending “speak when spoken to” approach with me and could not be bothered to even look up when I spoke. Not sure if his problem is with women in general, or just with life. He curtly cut me off while I was answering a question about a symptom my daughter was having, and when I mentioned her sibling was just diagnosed with a very bad virus with a near 105 temp the day before, he had the nerve to put his hands up to the screen and start shaking his head no at me, and interupted me while speaking to tell me that was “unhelpful” information and “too confusing” and proceeded to just treat her for pink eye without another word about anything. He couldn’t have gotten off our call faster than if had just hung up. So concerning that such a pompous person is promoted by Integris, NO PHYSICIANS have ratings displayed on here, and that a doctor would not only dismiss other illness a person has had direct contact with, but also say it’s “too confusing”. Sickening, in a whole different way. ### 1/5 — Virtual Visit *2021-01-01, version 12.0.1603* This is a terrible option for health care. I paid $55.00 to be told to go to an urgent care clinic. I would like to file a grievance on this physician. ### 1/5 — Worthless *2020-11-08, version 12.0.627* Just took my $55 and no med for my typical sinus infection (my face hurts) that I have every year. I didn’t want to catch anything so I tried this app. I don’t see people. I’ve been wearing mask since the lock down. I usually don’t go see doctor for little things unless I have to. I don’t recommend. UPDATE: He wrote me antibiotics that I am allergic to. (He repeated what I’m allergic to and also wrote it down in report. ) I had to see other dr. $55 wasted. ### 1/5 — Elis Olson MD was so rude *2020-07-16, version 12.0.627* Went through the virtual appointment with this DR. He was short and impatient, when we told him we couldn’t hear him, because his mic was cutting out, he said “don’t know what to tell you about that”. He ended up not even sending her prescription to the pharmacy. We had no way to contact him or email anyone. Finally found the number to customer service. Who was unable to connect me with another DR, without paying an additional $55. They are also unable to issue me a refund. ### 1/5 — Instead of going down, the queue in front of me kept going up. *2020-03-14, version 11.4.301* I tried to see a doctor for 3 hours. I would start with 20-30 people’s in front of me in the queue. It would get down to 4 people, say the provider wasn’t available and then put me in a new queue for the same doctor with 30 people in front of me!!! Never saw a doctor!! ### 2/5 — Waste of time and money *2019-12-06, version 11.4.301* No way to contact someone if you have questions after your visit. Was disconnected three times, Dr was not very friendly and could have cared less how my son felt. I wish we would have just gone in to see someone because this was a waste of money and time. ### 3/5 — Virtual visit *2021-06-16, version 12.6.006* Took the $55.00 and told me to be seen again at urgent care-for my gout- I spent $155.00 the last time I went to urgent care. ### 4/5 — Waiting room needs improvement *2019-12-17, version 11.4.301* When you are waiting you can’t leave the app for long. You have to keep the screen open, it depletes your battery life while waiting. It should let you lock your phone or at least let you view other apps while waiting. Even a “call” type feature would be nice so you could do something else then receive the call when the doctor is ready. Other than that it’s really nice to see the doctor from home. ### 5/5 — First virtual visit *2023-06-18* This is so convenient. I am hardly ever sick and the thought of going to an urgent care isn’t my first choice. ## Most praised reviews (6 highest-rated) ### 5/5 — Dr. Francisca *2023-05-31* Wonderful, Kind, Wish she were my primary Doc. Such an educated and empathetic physician. ### 5/5 — Makes things simpler *2022-08-05, version 12.14.106* If you lack transportation or want to save on gas this is the best alternative than driving across town to visit the doctor in person! Amazing and fast! ### 5/5 — Absolutely worth it!!! *2020-12-04, version 12.0.1603* Dr. Hendricks is amazing! ### 5/5 — Virtual visit *2020-11-16, version 12.0.627* Very kind and listened well.. thanks for all you do!! ### 5/5 — Carol Manning *2020-04-08, version 11.5.700* She is the best nurse in the world! Friendly honest nice amazing! I would pick her always! ### 5/5 — A great alternative to urgent care *2019-11-25, version 11.4.106* We love this app & use it regularly to avoid catching something else, boring down the system, & just the chaotic ness of trying to get to the dr for small simple needs. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*