# IntelliCenter2 — user reviews > 122 indexed App Store user reviews of IntelliCenter2 by Pentair Water Pool and Spa, Inc, rated 4.78/5 from 6,959 ratings. - Source: https://appshunter.io/ios/app/intellicenter2/id1604531039/reviews - App overview in markdown: https://appshunter.io/ios/app/intellicenter2/id1604531039.md - Rating breakdown: 5★ 6,046 · 4★ 591 · 3★ 150 · 2★ 53 · 1★ 119 ## What do users think of IntelliCenter2? Overall sentiment: neutral **Pros** - 👍 Good technical support - 🚀 Improvements to connectivity and reliability - 💡 New dashboard and user-friendly navigation - 🔒 Responsive customer service **Cons** - 🐛 Frequent disconnections and login issues - 🐛 Outdated and unintuitive interface - 🐛 Inconsistent performance and glitches - 🐛 Freeze protection issues - 🐛 Crashes when switching between apps **Commonly reported bugs** - Chemistry menu crashes the app - Water temperature not updating when heating - Inability to override freeze protection mode - Keyboard not working for local system login **Most requested features** - Ability to suspend all scheduled programs with one click - Fewer screens to access key functions - More customization options for lights and colors - Ability to create custom scenes and modes - Integration with smart home platforms ## Newest reviews (12 of 122) ### 3/5 — Only works 50% of time *2025-06-22, version 2.22.10* Nice app when it works, but 1/2 the time when I start app, starts at login screen and says it won't connect. ### 2/5 — Works great when it works *2024-09-12, version 2.22.10* The system and app are great but t keeps falling off the network. Can’t really get any help ### 3/5 — Bugs *2024-04-07, version 2.22.10* Trying to control the SPA temperature with Apple Watch Ultra 1 , cannot increase temperature , just decrease, I was using screen logic before , it seems this app is not mature yet , not recommend to upgrade from screen logic controller ### 2/5 — Pentair acts like they are interested in fixing issues *2024-04-01, version 2.22.10* but after the initial contact they send because of these feedback pages you never hear back and things remain the same my biggest issues is both the web based and App do not show actual energized features at log on ( web shows all off yet will display the pump speed of an active pump) and the App verifies connection but won’t make changes and ultimately will tell you there is an issue and ask if you want to wait or log off , but that takes a while to show up so you think your changes are taking place , best to log off / log on every time ### 4/5 — Just needs to be more reliable *2024-02-29, version 2.22.10* Reliability getting better and better with the upgrades over the last few years. Still need to close it and reopen for every single use. Sometimes it completely drops off line and can’t be controlled remotely. We like to heat the hot tub remotely when solar power is max and not to be able to do that is frustrating. Also I’m worried I won’t be able to turn off the hot tub heater remotely and will have to keep drawing electricity from the grid until I can get home and manually shut it off. Overall great app though! ### 2/5 — Still still have to force quit the app every time I reopen it *2024-02-08, version 2.22.10* Can you guys please fix the app so when you reopen it from the background, it refreshes the information instead of just acting like the app functions, but then doesn’t until you force, quit and start over. I cannot be the only user that suffers from this terrible bug frustrates the heck out of me ### 1/5 — Junk *2023-12-08, version 2.19.16* Buggy, slow expensive junk. Please get Jandy iAquaLink much better system! ### 1/5 — Frustrated *2023-12-04, version 2.19.16* My pool was completed two weeks ago. I downloaded the app and I really thought I was going to like it. The supervisor, from the pool company, set up a schedule for the lights and for the pool filter. The light schedule works perfectly but the pool filter only works when I manually turn it on and off. This problem began when I started using the heat pump. Good thing I don’t have any vacations coming up soon. ### 3/5 — Needs some obvious fixes *2023-12-04, version 2.19.16* The app is buggy. Often it won’t find my pool. It is slow to make desired changes on lights. I should be able to configure my spa and turn it on with one click and not have to go click 3 places to turn on or off. I should have the ability to choose from almost endless light colors and pick favorites. Right now the app only has a few colors. LED lights have 16k color capability. I should be able to configure different colors and add to favorites. Aldo my favorite solid colors. Also the ability to create a scene or mode like water feature on intensity level and light colors seems obvios but missing. ### 3/5 — Disconnects *2023-10-26, version 2.17.13* Disconnects from pool a lot and Is difficult to connect to remote option on the app ### 1/5 — Needs work *2023-10-20, version 2.16.19* I have to reset my panel all the time to get my app to work on my phone. ALL THE TIME ### 4/5 — Love it but it goes offline *2023-10-07, version 2.16.19* We love the automation! I didn’t give 5 stars simply because it goes offline a lot. If I’m home, I can always connect locally. If I’m out and it goes offline unsure yet if I can consistently sign back in to fix the problem. Will know soon. Overall, we absolutely love it!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Grabow pool *2025-02-12, version 2.22.10* Still have not been able to connect my pool to my iPhone, it does not recognize my ip address . I’ve tried it on my iPhone, ipad and it won’t take any of the addresses I had that were indicated on my memory! My pool service tried several times with no luck as well! Where do I go from here? It’s a pain in the but not being able to control my pools functions unless I go out to the panel and do it manually! A few years ago my pool was struck by lightning, right after I got out, at that time it cost me $3400 to replace pool electronics! Pool was easily controlled by my phone and ipad. You people made you’re change to the software with no warning! One day it worked and the next day it didn’t! I’m a very disgusted customer! Sincerely Gary Grabow ### 1/5 — Horrible App *2024-09-01, version 2.22.10* What a horrible app. Even after a Pentair rep looked at it, while at my home the app will not connect after dozens of attempts. On the rare occasion it does connect, you have to do everything twice or more in order to save changes (lights, clean schedules, pump ops, etc.). It will never connect when away from the home network. The rep said an update would occur within a week and would resolve the problem. That was several weeks ago. Horrible app. Horrible customer service. ### 1/5 — Pentair intellicenter II very glitchy *2024-07-11, version 2.22.10* Frequently when I think I’ve turned off the heater it is not off and since I normally don’t check the pool temp daily I’ve had some very expensive gas bills I would attribute to this. I am now checking more frequently. Also, I find that I can’t always login The app asks me to logoff and when i logged off I can’t reconnect to the system. The only reliable way to login is to restart my phone. I’ve used IAqualink. My pool guy recommended Intellicenter. I do NOT agree it is better than IAqualink. ### 1/5 — Not working at all, no response from Pentair *2024-06-05, version 2.22.10* This app was working great for about 4 weeks, now it is disconnected from our pool. I have sent 2 emails to customer service & have not had an answer so maybe they will respond to the review. It is frustrating that other reviewers have mentioned the exact same problem & Pentair has no solutions for this known issue publicly available. I am logged in but disconnected from the pool. It will not connect & is asking for an IP address & Pin. My pool builder doesn’t even have an answer to this. Please help Pentair!!! Please do not tell me to email your customer support, I’ve done it twice…check the emails & respond to that. ### 1/5 — Was good. Now terrible. *2024-03-10, version 2.22.10* No way to reach support. Isn’t connecting. Asking for IP and passcode. Never asked that before ### 1/5 — App is buggy and unsupported *2024-02-19, version 2.22.10* I have a new system. One month old and have expensive buyer’s remorse. To operate the pool you are totally dependent on the app, which is terrible. Offline and inoperable constantly. When the app won’t work, neither will your pool or spa. And if you need customer support , it’s only available during their business hours. Don’t buy Pentair automation for your pool. ### 1/5 — Poor server uptime *2024-01-22, version 2.21.12* Decent control app when the server is up but useless when it is down. We have a lot of home automation apps but this one by far has worst reliability with respect to server uptime. Support blames “wifi” strength but the controller is not 10 feet from the access point and no other service in our house is this poor. I wish I chose someone other than Pentair for our controller because they take no responsibility for their server uptime. Read other reviews if you do not believe me. ### 1/5 — Freeze protection *2024-01-11, version 2.21.12* Beware! With some updates, freeze protection turns off! ### 1/5 — Date/time not correct on app messing up schedules - won’t save if corrected *2023-12-27, version 2.19.16* Update 12/26/23 - date and time issue have been fixed, but now the freeze protection is acting up. My app says it is in freeze protection but the spa pump doesn’t appear to be on when I look at Home Screen (toggle odd) and there is the red dot next to it in the pump menu, but the pump is on with the freeze protection speed running. The app is unreliable when showing if pumps are actually running and I feel like I have to go outside to make sure spa pump is running. Very frustrating since it seemed to be working fine with freeze protection until the past few weeks. Please fix asap as we are in winter! I sent screenshots to your support email. Update 9/22/23 - with newest app update the date and time are all messed up. I have tried to correct it both using the automatic date/time and the manual settings and it won’t stay corrected. I first noticed it was messed up when my schedules weren’t running appropriately, so it is very frustrating! ### 1/5 — Still have to go to panel. *2023-12-10, version 2.19.16* This *could* be a great app. I’m honestly not sure how in the world there are currently 4.8 stars; when I read on the forums, there are many more that have issues like me. Here are my gripes. 1) it only works “locally” semi-consistently, maybe 80% of the time. If I’m logging in remotely, it will work until the screen sleeps; if I wake up the phone and app, it loses connection, and I have to close the app and reopen. 2) I live in a Cold climate, so freeze protection is always on for part of the year. I still have to walk (in the snow) over to the panel and manually turn on the spa so the intellicenter override can activate—no way to do it from the phone. (Schedules don’t appear to activate override either) So, in practice, the phone app is almost useless in the winter. First-world problems, I know. But when you spend the kind of $$ on the hardware, you want a dialed experience beyond this hybrid app. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing! *2025-06-23, version 2.22.10* The IntelliCenter 2 system has significantly enhanced how I manage and interact with my pool equipment. From installation onward, the experience has been straightforward and professional. Compared to previous automation systems I’ve used, IntelliCenter 2 is a clear step forward in terms of responsiveness, connectivity, and overall design. The touchscreen interface is well-organized and easy to understand, and it communicates seamlessly with the Pentair Pool app. I particularly appreciate how reliably it stays connected to Wi-Fi and how quickly it responds to changes made via the app or directly on the panel. The system is also much more stable and less prone to crashes or lag than older versions. As someone who values both convenience and reliability, IntelliCenter 2 has exceeded my expectations. It brings a modern, thoughtful approach to pool automation and has become a central part of how I maintain and enjoy my pool. Highly recommended for anyone looking to upgrade their pool control system. ### 5/5 — Alexa integration *2024-08-18, version 2.22.10* The Alexa integration on this app is great. The thing is you need to create a routine that translates “Alexa, what is the pool temperature” to “ask Pentair what the is pool temperature”. you can do this for the spa / pool on and off, and even the light on and off. ### 5/5 — Intellicenter2 *2024-06-20, version 2.22.10* Good technical support when needed assistance. ### 5/5 — Never can log on *2024-05-17, version 2.22.10* I’ve had this new app a few months. No matter what I try, I can never log on and the system never recognizes my username or passcode. So frustrating to use and can’t do anything without going over to the actual control panel. I have check and tried and rebooted several times. ### 5/5 — Awesome! *2024-03-31, version 2.22.10* Having such a great app like this is one more reason to get Pentair. ### 5/5 — Loving this app. *2024-03-14* The colors, the ease, and the cutomer service are all fabulous! ### 5/5 — Feel in complete control *2023-10-15, version 2.16.19* This app is fantastic. It is just the perfect amount of control and monitoring for me to be able to see chemistry when I am away or make adjustments from home or away. ### 5/5 — Good system great customer service *2023-10-15, version 2.16.19* Good service ### 5/5 — Great app *2023-09-25, version 2.16.19* So easy to use, even an older person can use it. And I do ### 5/5 — Great *2023-09-25, version 2.16.19* Easy to use and informative. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*