# IntelliFire — user reviews > 152 indexed App Store user reviews of IntelliFire by Hearth & Home Technologies, rated 4.20/5 from 440 ratings. - Source: https://appshunter.io/ios/app/intellifire/id1456842149/reviews - App overview in markdown: https://appshunter.io/ios/app/intellifire/id1456842149.md - Rating breakdown: 5★ 307 · 4★ 44 · 3★ 21 · 2★ 18 · 1★ 50 ## What do users think of IntelliFire? Overall sentiment: negative **Pros** - 👍 Works fine - 🚀 Big improvement since last season - 👍 Alexa Voice integration - 👍 Reliable after firmware update **Cons** - 🐛 Constantly disconnects from WiFi - 🐛 App is buggy and unreliable - 🐛 Minimal functionality compared to remote - 🐛 Frequently requires resets - 🐛 Slow and unresponsive - 🐛 Loses connection to server **Commonly reported bugs** - App crashes on launch - Fails to detect WiFi network - Loses connection to fireplace - Resets temperature and settings - Password reset not working **Most requested features** - Timer to turn off fireplace - Control over LED backlight color - Better smart home integration - Thermostat-like scheduling options ## Newest reviews (16 of 152) ### 4/5 — 3 years use *2026-06-02* Heat n Glo Phoenix 42 Direct The app is a good alternative to the supplied remote from H&G, which eats batteries unlike any electronic device I’ve ever used. Ridiculous, but that’s another story. The only issue with the app is that it cannot control the light (embers) kit with the fireplace. It’s no available and I don’t know why. You pay extra for the lights, but unless I reactivate the horrible remote and drop the app, my light kit isn’t available. For a $10k fireplace, that seems to be a pretty significant shortcoming. No sense buying the light kit with this fireplace. The app won’t let you use it. **Developer response:** Hi JesseGonder, thanks for taking the time to leave this review. The Lights provided they're detected by the fireplace controller should be controllable within the IntelliFire App. We could help with troubleshooting light detection and app-based control for them with you. Please reach us at AppFeedback@hearthnhome.com at your convenience. ### 3/5 — Temp doesn’t show the correct temp *2026-01-30, version 1.1.9* The temp always shows -15 outside and 69 indoors ### 4/5 — Works fine *2026-01-25, version 1.1.9* Works fine app’s been getting better could use a few more tweaks ### 4/5 — Big improvement since last season *2026-01-21* Getting everything on one page makes it easier, I also find that changing a setting it doesn’t pop back in 10 seconds as much as it used to. Now I understand they don’t want to have timers because you don’t want it turning on with no one home, although that should be our option… But how about having a timer when it turns off? How many times have we gone to bed and forgot to turn it back it is how we heat our house it shouldn’t be that hard just to tell be able to turn it off at 10 PM, with no safety issues. Update January 2026: I got a response back that they added Alexa Voice to the system I’ve had mine for three years I don’t know how long they did it they should advertise that upfront in the app or something, the fact that the app is so limited it would’ve been a dream that they would jump the technology to such a higher level of automation, but they did! I can now have Alexa set back the temperature to 64° at 10 PM during the week at 11 PM on weekends. Hooray! I’m retired so I get up at different times now I can tell her to set the temperature to 70 when I wake up. I already have Smartthings automation doing a power cycle every night because their WIFI unit becomes non-responsive randomly. That seems to prevent it. **Developer response:** Hi bayhuntr, thanks for taking the time to leave this review. We appreciate your feedback! Glad you have found the new fireplace control screen useful. Sounds like you're interested in scheduling, you can set a "countdown" timer within the app while the fireplace is already on. For scheduling, we'd recommend connecting with either Google Home or Amazon Alexa. We created a YouTube video on how to setup scheduling this way. Search "Automating your fireplace using Google (or Amazon)" on YouTube for the video. We'd also be happy to help at AppFeedback@hearthnhome.com. ### 3/5 — Not a lot of Options *2025-12-24* We paid an extra $300 for the app access. Not a lot provided for $300. My husband and I can’t both use the app interchangeably. If one turns it on, the other cannot turn it off. No voice command but it sure beats using their big clunky remote. **Developer response:** Hi Witch in Disguise, thanks for taking the time to leave this review. It is expected that two app users can control the fireplace interchangeably. There might be some confusion or issue we can troubleshoot here. You can link the app to Google Home or Amazon Alexa for voice control if desired. Please reach out to us at AppFeedback@hearthnhome.com if you would like assistance. ### 2/5 — Needs better wi-fi connection ability *2025-12-17, version 1.1.7* Great fireplace, but does not always stay connected to the Wi-Fi set up. We often not have to reset it to get it to work with Wi-Fi. Not a game changer, but does not work as well as other Wi-Fi connected products. ### 4/5 — Keeps resetting Cold Climate setting *2025-12-01* As the weather has turned cold here in New England, we’ve activated the Cold Climate setting on our VT Castings gas stove, using the remote. This keeps the pilot light on. Whenever we use the app, it turns this off, so the pilot light doesn’t stay lit. Not a huge deal, but clearly an issue. **Developer response:** Hi ThunderChief68, thanks for the taking the time to leave this review. We made some changes to the control screen recently. If you'd like to keep your Pilot/Cold Climate running, you just need to click to "Pilot" instead of "Off" when you're done running your stove. This will turn off the main flame, but move you into Cold Climate/Pilot operation. Hope this is helpful! ### 1/5 — Disconnected *2025-11-11, version 1.1.7* The fireplace regularly disconnects from the internet and needs to be reset. Wish we had just used a switch or remote control. ### 2/5 — Loses WiFi connection *2025-11-08, version 1.1.7* The app seems ok but I keep on losing internet connection saying “ your appliance is offline “ Not sure why it’s doing this. All other WiFi connections ( cameras etc) are connecting fine. Now I can’t control the temperature of my gas fireplace insert This is the second time it has happened ### 4/5 — Big improvement since last season *2025-11-03* Getting everything on one page makes it easier, I also find that changing a setting it doesn’t pop back in 10 seconds as much as it used to. Now I understand they don’t want to have timers because you don’t want it turning on with no one home, although that should be our option… But how about having a timer when it turns off? How many times have we gone to bed and forgot to turn it back it is how we heat our house it shouldn’t be that hard just to tell be able to turn it off at 10 PM, with no safety issues. **Developer response:** Hi bayhuntr, thanks for taking the time to leave this review. We appreciate your feedback! Glad you have found the new fireplace control screen useful. Sounds like you're interested in scheduling, you can set a "countdown" timer within the app while the fireplace is already on. For scheduling, we'd recommend connecting with either Google Home or Amazon Alexa. We created a YouTube video on how to setup scheduling this way. Search "Automating your fireplace using Google (or Amazon)" on YouTube for the video. We'd also be happy to help at AppFeedback@hearthnhome.com. ### 1/5 — Trash *2025-11-03, version 1.1.7* App updated and now neither of my fireplaces work. ### 2/5 — Still does not control backlight color - maybe broke regular remote *2025-08-28* I originally gave it 3 stars as app works well enough - easy to setup and connects reliably - but deducted 2 stars as did not allow me to change LED backlight color. However, since the update, I still cannot control backlight color, and the light color change selection has also disappeared from my hardware remote as well. Moving to 2 stars until I can resolve. **Developer response:** Hi TempTag, thanks for taking the time to leave this review. Glad to hear your initial setup went well! We'd like to add multicolor light control in the future. It will require a change/update of the main fireplace controller, but it is something we intend to offer! If you ever have additional questions or feedback, feel free to reach us at AppFeedback@hearthnhome.com. ### 3/5 — WiFi disconnects *2025-05-07, version 0.143* I need to power cycle the unit quite often to get it to require the WiFi network. I hope a fix is in the works. Thanks ### 4/5 — Fix the App!!! - Updated review *2025-05-03* Update: After leaving a one star review Garrett from IntelliFire reached out to me and has been helping resolve the issues with the app. He is coming out next week to update the unit’s software and he’s confident this will fix the issues we’ve had. I will update this review after he 🤞 ‘fixes’ it. Garrett has been great and truly wants to ensure that the app works - so he gets 5 ⭐️s Don’t waste your $ until they fix it! It will keep on dropping so you have to keep on deleting it and adding it. Come on and fix the app already. Should have listened to installer and not purchased it **Developer response:** Hi Zopzer, thanks for taking the time to update your review. It was our pleasure to help out! Please keep in touch if we can be of any additional assistance. ### 1/5 — Fix the App!!! *2025-04-07* Don’t waste your $ until they fix it! It will keep on dropping so you have to keep on deleting it and adding it. Come on and fix the app already. Should have listened to installer and not purchased it **Developer response:** Hi Zopzer, thanks for taking the time to leave this review. We'd be happy to help fix whatever issue is occurring here. You can reach us at AppFeedback@hearthnhome.com for assistance. ### 1/5 — Unreliable *2025-03-29, version 0.143* The app took an hour with tech support to get set up. Then I noticed that it will connect sometimes and other times not. May require an app deletion and reinstallation for it to work. Not ready for prime time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Issues *2026-06-18, version 1.1.9* The app has not worked from installation, now the remote doesn’t work either. Disappointing ### 1/5 — Just a bad app *2026-05-18, version 1.1.9* Rarely ever controls my fireplace when I’m away from the house. So unreliable. ### 1/5 — 25% of the time *2026-03-28, version 1.1.9* App is very flaky- works doesn’t ### 1/5 — Worst app ever *2026-03-01, version 1.1.9* This is absolutely the worst app I’ve ever used in my entire life and you need to pay developers to actually make it work when people pay this much for a fireplace. This is a total disgrace. ### 1/5 — Won’t connect *2026-01-25, version 1.1.9* This is horrible ### 1/5 — Terrible app and Applience *2026-01-15* This thing feels like it came from the 80s. Everything is super slow. Connection is terrible. The app hardly controls any future of the fireplace. If you have color leds…. guess what! you cannot control it ! It also constantly freezes us as well. Basically the app and fireplace are for most part useless and dated. Go with a different product if you can. ### 1/5 — Too many pop-ups for review *2025-12-28, version 1.1.7* Stop the pop-ups ### 1/5 — Horrible App *2025-12-19, version 1.1.7* this app sucks so bad. It disconnects from the Wi-Fi module at least once per month and then takes 30 to 40 minutes and multiple attempts to reconnect. It is totally unreliable, but I guess you have no other choice. If you were stuck with this fireplace, I just wish they could do better. ### 1/5 — Minimal functionality *2025-12-08, version 1.1.7* Very disappointed that flame height & fan speed control available with on-site remote isn’t also at least viewable on app. Basic on/off & room temperature are only functions app offers for Vermont Casting stoves. ### 1/5 — Frustrated *2025-11-24, version 1.1.7* The app is not great. We paid extra for it and it keeps disconnecting and won’t respond. We had a service man come and fix it but a few days later the same thing happened. I’m not pleased at all so far. I will put in another service call and see what happens this time. ## Most praised reviews (10 highest-rated) ### 5/5 — Great update! *2025-12-14* I’ve had a Heat & Glo with the WiFi adapter for a few years now. It was always just OK and worked fine. But since the latest update to this app, it’s on a whole new level. And with the changes to the interface, I can easily say it’s now an excellent product and am really glad I upgraded with the WiFi adapter. 5 stars, would recommend. **Developer response:** Hi Durdy E., thanks for taking the time to leave this review. We appreciate your kind words about our recent improvements! Please keep in touch if you ever have feedback or need some assistance from us. ### 5/5 — Reboot *2025-11-08* I was having difficulty with connectivity. The support technician I spoke with solve the problem when I was asked to cycle the power. All I did was tripped the circuit breaker the outlet was connected to, and that resolved all problems. ### 5/5 — Great update! *2025-08-29* Works well and looks great. Well overdue. Maybe some I can notice a slight longer delay from app button press to fireplace setting change? Something for the developers to investigate. **Developer response:** Hi agentjam13, thanks for taking the time to leave this review. We are glad to hear you appreciate the newer user interface! We'll take a look at this report of delays. If you have any examples, we can review them via email at AppFeedback@hearthnhome.com. ### 5/5 — Updated review - contact IntelliFire if you’re having problems *2025-05-29* Last Update…hopefully:) I have changed the rating to 5 stars, because as promised Garrett came to our house and updated the software and as promised it seems to have fixed the problem. If you are having connectivity problems please contact them - they can and will fix it! Thank you Garrett for taking the time and initiative to solve our connectivity problems. Granted it is spring and we’re not really using the fireplace, but I check the app every so often and it’s still connected! Update: After leaving a one star review Garrett from IntelliFire reached out to me and has been helping resolve the issues with the app. He is coming out next week to update the unit’s software and he’s confident this will fix the issues we’ve had. I will update this review after he 🤞 ‘fixes’ it. Garrett has been great and truly wants to ensure that the app works - so he gets 5 ⭐️s Don’t waste your $ until they fix it! It will keep on dropping so you have to keep on deleting it and adding it. Come on and fix the app already. Should have listened to installer and not purchased it **Developer response:** Hi Zopzer, thanks for taking the time to update your review. It was our pleasure to help out! Please keep in touch if we can be of any additional assistance. ### 5/5 — App fixed. Yay *2025-03-14, version 0.143* After a year of misery, the app finally works. ### 5/5 — Revised — Flakey connectivity UPDATED *2025-02-14* After reaching out to tech support via email, Garrett responded and he helped me troubleshoot the problem. He quickly offered me help and two options to rectify the problem. I chose to replace the ECM which Garrett sent to me. It took about 5 minutes to swap out the ECM which as of now is still working as expected. No more disconnect problems. Thank you Garrett. ***** Same problem as others have noted. After reset of module, the app will control the fireplace, then will just stop working a day or two later. Requires a complete reset to work again. I even setup a dedicated ssid for just this module and still no love. Troubleshooting tips posted somewhere would be appreciated. **Developer response:** Hi Dr DIYer, thanks for taking the time to update your review. We appreciated the chance to help resolve these issues for you! ### 5/5 — Fireplace *2025-02-13* Easy setup process for fireplace. App has a few second lag when controlling fireplace, but has been reliable. Would be nice to have Apple HomeKit or Matter support added at some point. **Developer response:** Hi Brittony491, thanks for taking the time to leave this review. The current WiFi Module won't supprot HomeKit out of the box, but a developer has made a HomeBridge integration that seems to work well. Please get in touch with us at AppFeedback@hearthnhome.com if you have any additional questions or feedback! ### 5/5 — Good, but needs a lot more smart home integration *2024-12-27* The app and the setup is good. Had a problem adding new users. Said the email wasn’t correct. Please add a lot more smart home integration besides just on and off! **Developer response:** Hi RockyLynnStein, thanks for taking the time to leave this review. One thing to keep in mind when adding a user is they do need an existing IntelliFire account. Maybe that explains the troubles. Regarding smart home, additional control functions will be released shortly for Alexa and Google Home to follow. If you are an Alexa user and would like to Beta Test, please contact us at AppFeedback@hearthnhome.com. ### 5/5 — They Fixed the App *2024-11-30* I had previously given up on this app. It used to disconnect randomly and the require a full reset to use again. I tried it again randomly and the last update seems to have fixed the problems. Works great now and they’ve added light control functionality. **Developer response:** Hi Euro Flyer, thanks for taking the time to leave this review. We have been working hard on improving IntelliFire over the past year and are glad to hear that has made a difference for you. Please keep in touch with us if you ever need any help or have feedback! ### 5/5 — This App modernizes my fireplace where the RC400 remote lacks ease of use. *2024-11-18, version 0.143* I have an 6000CLX-IPI-S which is not compatible with this IntelliFire App without a conversion. I was determined to upgrade and make it work. After some research and carefully comparing plugs I had determined the IFT Controls should work and ordered the parts listed to replace my RC300 IPI components. I learned quickly that these were plug and play. I used the IFT-RC400 Kit(SRV2326-110), HHT IFT Module(SRV2326-130), and WIFI Module(ITF-WFM / 2326-137). I have been successfully using the IntelliFire App for a few months now. I do have some requests but this is in regards to scheduling for Cold Climate and possibly a monthly totalizer for run time or estimated gas used per month. This may be limited depending out how data is used when triggering the on and off. I welcome any future improvements. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*