# Intelligent Service Management — ISM - Service Desk

> Mobile service desk for ticket creation, catalog access, and approvals. (iPhone/iPad app by ServiceAide.)

- Source: https://appshunter.io/ios/app/intelligent-service-management/id1205513888 (this page in markdown: same URL + `.md`)
- Developer: [ServiceAide](https://appshunter.io/developer/1205513887)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 77 MB
- Languages: American English
- Released: 2017-03-27
- Data updated: 2026-06-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/intelligent-service-management/id1205513888/reviews.md

## What is Intelligent Service Management?

Service Desk app has been designed for Analysts and Self-service users.

Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device.
 

Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction

Key benefits of Service Desk App are:

   •  Submit and view service requests and issues
   •  View the Service catalog
   •  Attach an image to a ticket
   •  Use the speech-to-text feature to enter text
   • View existing filters created on the Web interface
   • View personalized views of the tickets queue
   • Quickly take common actions with a tap


• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On
• This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™


This Service Desk App also can be called as Intelligent Service Management (ISM), Cloud Service Management (CSM)

Intelligent Service Management™ app has been launched by ServiceAide™

## Key features

- Create and approve tickets
- View service catalog
- Attach images to tickets
- Speech-to-text input
- Personalized ticket views
- Quick common actions

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/intelligent-service-management/id1205513888/reviews.md

### 5/5 — Great App

*2017-05-09*

I use it every day to communicate with my team and manage projects. It allows me to deliver much better service to my customers as I and my team can quickly create and manage new incidents, manage queues, monitor activity anytime anywhere

### 5/5 — Great first release of the analyst app

*2017-03-30*

I can accomplish all the most critical analyst functions such as creating and updating tickets.

## Frequently asked questions about Intelligent Service Management

### What is Intelligent Service Management used for?

Intelligent Service Management is used as a mobile service desk application. It allows users to submit and view service requests, browse a service catalog, and create or approve tickets directly from their mobile devices.

### Who can use Intelligent Service Management?

The app is designed for both IT analysts, enabling them to respond quickly to issues, and for self-service users who need to manage their own requests and issues efficiently.

### Does Intelligent Service Management require a license?

Yes, this app requires a named, concurrent, self-service, or trial license for Intelligent Service Management™ to function.

### What devices support Intelligent Service Management?

Intelligent Service Management is supported on iPhones, iPads, and iPods, as indicated by its availability on Apple's platforms.

### How often is Intelligent Service Management updated?

The latest version of Intelligent Service Management is 5.0.0, which was last updated on November 4, 2020. This indicates a release cycle that may vary.

### What is the age rating for Intelligent Service Management?

Intelligent Service Management has an age rating of 4+, making it suitable for a wide range of users.

### Does Intelligent Service Management have ads?

No, Intelligent Service Management does not contain advertisements. It is a free application without any ad interruptions.

### Can I attach files to tickets in Intelligent Service Management?

Yes, users can attach an image to a ticket when creating or updating it within the Intelligent Service Management app.

## Version history (last 5 releases)

### 5.0.0 — 2020-11-04

- Feature: Luma V1 & V2 widget support
- Bug Fixes

### 4.1.0 — 2020-06-28

- Feature: Conditional Group Attribute emphasizes a user-driven experience for creating tickets using the catalogue or an analyst filling the information in a ticket for an end-user. 
- Bug Fixes

### 4.0.1 — 2020-02-25

- Bug Fixes
- Enahanced Localization

### 4.0.0 — 2020-01-30

- Support for Latest Devices
- Bug Fixes
- Tuned Performance
- Needs Network and Bluetooth Permissions

### 3.2.0 — 2018-12-05

- Deep linking: open ISM app from short links
- Localisation enhancements
- Few bug fixes

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## More apps by ServiceAide

- [Luma Virtual Agent](https://appshunter.io/ios/app/luma-virtual-agent/id1659802632)
- [ChangeGear Service Management](https://appshunter.io/ios/app/changegear-service-management/id6504114263)
- [Libra Virtual Wellness](https://appshunter.io/ios/app/libra-virtual-wellness/id6504185381)

All apps by ServiceAide: https://appshunter.io/developer/1205513887

## Related topics

[service desk](https://appshunter.io/ios/topics/service-desk)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-25.*