# IntelyCare - Nursing Jobs — user reviews > 78 indexed App Store user reviews of IntelyCare by IntelyCare, Inc, rated 4.20/5 from 1,196 ratings. - Source: https://appshunter.io/ios/app/intelycare-nursing-jobs/id978207612/reviews - App overview in markdown: https://appshunter.io/ios/app/intelycare-nursing-jobs/id978207612.md - Rating breakdown: 5★ 855 · 4★ 96 · 3★ 36 · 2★ 43 · 1★ 166 ## What do users think of IntelyCare? Overall sentiment: negative **Pros** - 🚀 Flexible schedule - 💰 Good pay - 👍 User-friendly app - 🎉 Bonuses and incentives - 🤝 Good customer service **Cons** - 🐛 Frequent app crashes - 🙅‍♀️ Strict attendance policies - 📍 Limited shifts available - 💰 Lower pay than other agencies - 🤖 Poor communication from overseas support **Commonly reported bugs** - Onboarding process issues with document uploads - Inconsistent app behavior and data display - Background check delays **Most requested features** - Ability to save potential shifts without booking - Improved shift filtering and search options - In-app chat or community feature ## Newest reviews (17 of 78) ### 2/5 — Cna *2025-08-28, version 9.44.67* Told me that they don’t staff Cna’s anymore about a year ago. I loved intelycare and out just like that it was over! ### 4/5 — Great app *2025-07-08* Been with the agency for 5 years. Have absolutely loved the app, easy to work with. But now app leaves all of the shifts out of order, they used to be in order by date, now it’s harder to navigate the availabille shift. Also there are next to no shifts anymore. Either they’re over hiring or losing facilities for some reason. Be prepared to get on with several different agencies because you can’t get full-time hours anymore. ### 2/5 — CNA *2024-12-05, version 9.44.56* It’s never jobs available ### 1/5 — No shifts in 100 mile radius *2024-11-15, version 9.44.56* Never any shifts these days ### 1/5 — App won’t stay open *2024-10-17, version 9.44.54* It keeps force closing. I can’t even continue onboarding ### 3/5 — Good & Bad *2024-09-16, version 9.44.51* You can pick up all you want. But you can’t cancel within a certain time without it being flagged. But they will show you high cancelation places ALL the time which you will get canceled and God forbid you cancel them for something more promising last minute. There is no accountability for the faculty just you and YOUR license you worked hard for. ### 1/5 — Disappointed *2024-07-29* I signed up with the company about a month ago. Turned in all my documents. The app said I was approved. I desperately needed this job and have been waiting to be cleared I got the okay and started picking up shift. Was asked to confirm my shift which I did day prior. Just for few hours before I would get cancel due to “ background check”. Called right away they said it’s takes a while sorry they will expedite it no problem. Waited for it to say clear and tried again. Four day later right before the shift I’m canceled again for the same reason. Customer service say the same thing and no help. Waste my time and energy. All I’m trying to do is work. Very disappointing. ### 4/5 — Great app *2024-07-24, version 9.44.48* Been with the agency for a few years. Have absolutely loved the app, easy to work with. But this most recent update leaves all of the shifts out of order, they used to be in order by date, now it’s harder to navigate the availabille shifts ### 1/5 — WORST AGENCY EVER *2024-06-28, version 9.44.45* I had to call off from one of my shift because I wasn’t feeling well so they suspended me for two weeks no one was giving me a call back until the end of two weeks then they fired me . If your a person who has kids and a family to take care of please have a back up job because they will suspend you for more then a week . Even if it’s an emergency. Save your time an actually apply to a facility because they are sooo unprofessional!!! ### 1/5 — High cancellations *2024-06-26, version 9.44.45* I booked my self for an entire month. I have barely work 6 days out of that. The facilities cancel you last minute, frequently the same day. It happens frequently. And you just waste the day and lose money because there’s no other shifts available to pick up. Very disappointing. Not recommended. ### 1/5 — No jobs on this app for Cali *2024-06-02, version 9.4.43* I guess it would of been a nice app but they keep telling me that they currently don’t have jobs for the state of California and ask me if I plan on working in any other states, witch I don’t. ### 1/5 — They Give less Pay than other agencies *2024-05-31, version 9.4.43* I like the app, but I have 2 other agencies and Intely takes some of the pay because same shift in 2 different apps pays way more. I had asked one supervisor why is that and she mentioned she didn’t know, because she out the same rate in all of them. Beware it’s a good app but they don’t give the rate that the facility is offering ### 1/5 — Terrible user experience *2024-05-07, version 9.4.39* The app itself is broken. You create an account and it says “do you want to finish your application?” At which point it FORCES you to use/download the app on your phone and when you do it takes you to a page that asks you to apply for their newsletter. So at that point you can’t even finish the application process and you get stuck in a cycle. Terrible user experience. Terrible app in general. ### 1/5 — Don’t waste your time. *2024-04-23, version 9.4.39* App is horrible to use and you have to submit so much stuff. After you’ve submitted all your paper work they still want more paper work and want you to complete trainings before you pick up shifts. Waste of time honestly. ### 2/5 — No pay is 34 *2024-04-17, version 9.4.39* Your base rate as a cna would be $23.00 max if your lucky $25.00 ### 1/5 — Teview for ease of finding jobs *2024-03-03, version 9.4.38* No good they make you take a dementia training and other training when you already have job and have course hours from another job ### 1/5 — Horrible app *2024-02-27, version 9.4.38* One of the worst apps I’ve ever used. It is literally impossible to use the IntelyCare app, nothing ever works or loads correctly. I’ve been trying to finish updating my application for over 2 weeks now with no progress due to the app and not being able to click on any of the links. ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid Intelycare at all costs. *2026-02-14* This company is a joke. Please look elsewhere. It has been a nightmare for my wife working with this agency. 1. It took months for them to accept my wife’s covid vaccine exemption surgery. 2. Everytime she has to call the help desk Intelycare workers tell her that her Covid-19 vaccination is out of date and hassle her to get the boosters. 3. The help desk is outsourced to a company overseas and it is a gamble about whether or not she will even get someone who fluently understands English. 4. When a facility called Intelycare and cancelled my wife for a shift, a week in advance Intelycare marked my wife no call no show and suspended her. Even after my wife and the facility’s Director of Nursing confirmed 24 hours prior that the shift was no longer needed! 5. Upon receiving a suspension e-mail my wife called the help desk and tried explaining that this was entirely Intelycare’s mistake. The help desk worker refused to transfer my wife to a supervisor and told her that the quality assurance department who handles suspensions was not working today. 6. Intelycare settings for agencies who hire through their app are set to by default require Covid-19 vaccines and boosters. Agencies do not know this. Nurses who for whatever their reasoning do not have the boosters cannot apply for shifts in a lot of places and the facilities are left without proper staffing. 7. Intelycare makes is extremely difficult for agencies to remove this covid-19 booster requirement from their shift credentials requirements. 8. Area liaisons never return e-mails or phone calls to my wife when there is an issue with the Intelycare app. The money seems great, the hassles every day are not. Buyer beware. 2026 and nothing has changed. It takes sometimes 12 days for certifications to be accepted leaving nurses unable to pick up shifts. The support has been outsourced and it is a nightmare getting help from someone who speaks english efficiently. I have started using another contracting agency as well after a near 70% drop in pay due to Intelycare operations being so poorly organized. ### 1/5 — App crash *2026-01-20, version 9.44.72* After being DNR from a facility and having emails back and forth with Jennifer, now my app keeps crashing and won’t let me back in to see shifts! ### 1/5 — No response *2025-10-10, version 9.44.70* After downloading everything about myself except for a dna sample-I get no response after 2 weeks. The app says it will take 5 business days. I tried calling and get a prerecorded message basically telling you to wait. ### 1/5 — Ridiculous *2025-10-04, version 9.44.69* Been trying go to re-onboard for a year after working one shift years ago and then letting my account go inactive, with no help or response from the “credentialing team” ### 1/5 — This app is scam. *2025-09-22, version 9.44.67* Scam ### 1/5 — Not able to make account *2025-08-18, version 9.44.66* Everytime I make an account, you guys send a “code” which is a link that sends me to an error website. ### 1/5 — Reactivate *2025-07-11, version 9.44.64* When will you reactivate my account?! Been waiting over a year and now you guys ignore my messages. Customer service deserves zero stars. ### 1/5 — Never any shifts *2025-03-19, version 9.44.61* This was my first agency ever and used to be my favorite agency. I could work every day if I wanted to. For the last year or so they never have shifts available near me unless they’re over an hour away and that’s too far. I’m not sure what’s going on but it’s not a good thing. If I can get a shift through them once a month I’m lucky. ### 1/5 — The app gets worst every year *2025-01-10, version 9.44.57* I have been using Intely for almost three years now and ever year it gets worse- the pay is a laughing joke for RN they want to pay between $32-$45/hr on average. If you are lucky to grab a last minute shift you may get $48-$55/hr. they use to have a bonus system for every 5 shifts you get $50 long as your account was in proper standing THEY TOOK THAT AWAY !!! They hardly have any work and I live in a fairly decent size city Cleveland, OH - most jobs are 50 - 100 miles away. The only time you may get lucky with something close to home is a last minute shift. In my area the facilities don’t cancel to much because they don’t want to pay intely so instead they keep you for half a shift then send you home - so you thought you was working 8 but instead you only working 4 which wouldn’t be horrible if the shift was close to home but when you just drove 80 miles for work it’s the most annoying thing ever. Also the call center is over sea and they are not the most helpful you can tell everything is read off a script and they don’t do any critical thinking for themselves it’s 100% script. ### 1/5 — Don’t waste your time. *2024-12-11, version 9.44.56* If you pick up at a facility and the facility and the facility cancels you. There is a slim chance you can find another facility. There isn’t much available. Then if you pick up a week somewhere and they then cancel you Monday Tuesday and Wednesday only a few hours prior and you say that they probably will cancel you for Thursday and Friday. I called the company to be removed and I needed to call out of the shifts. Which I was penalized for. ## Most praised reviews (10 highest-rated) ### 5/5 — Best app that existed *2024-09-26* I have worked with IntelyCare for 2 years now and it hasn’t failed me yet. I love that it is very convenient whenever you need the hours and money. But you have to be able to show up and be dependable because it’s based on how many shifts you worked like to reach to another level on the app to get bonuses and higher pay. But so far it helped payed my bills and have me moved out to a new place. ### 5/5 — Love IntelyCare *2024-05-27, version 9.4.43* I've been working with IntelyCare for over a year now & I LOVE IT. The app makes everything so easy. Rates are fair, plus they give me an automatic $50 bonus every 5 shifts! I get paid with DailyPay after each shift, sometimes before I even drive away from the facility! I'd love to see a chat section and a feature where IntelyPros can interact with one another. ### 5/5 — More shifts *2024-05-09, version 9.4.40* Wish I could see more shifts but what I have been seeing is great! Thank you ### 5/5 — Great Agency! *2023-11-09, version 9.4.32* Better Agency I ever work for. You get what you put in, and the flexibility for me as a head of household is key. The App is very user friendly, you can monitor your score and level . The agents are always kind when you call and willing to help you. It is an overall 5 stars company, I would recommend to anyone looking for excellence. ### 5/5 — CNA *2023-10-09* I’ve been with IntelyCare for about three years now and what I love about IntelyCare is that they’re one of the top Agency out here today. I am with several other Agency and there’s none like IntelyCare. They keep us with good shifts and rates, on top of that I get to meet a lot of new people and they also try to have like a meet and greet where we meet other IntelyPro’s. Fun part is sometimes we may have already met them working out in the field but overall I think it’s a great Agency to work for. ### 5/5 — CNA *2023-07-15, version 9.4.25* The best Agency to work for in Massachusetts! Highest pay, greatest employees. Kudos to Intelycare! ### 5/5 — Review *2023-06-28, version 9.4.25* I find them to be one of the best agencies around. There is someone always answering the phones when you call. I have not had one issue with this company since I’ve been working for them! ### 5/5 — CNA *2023-06-09* I love working with Intelycare the ability to have an open schedule and work when you want and where you want is amazing I can focus more on being a parent and attending college while still working a good amount of hours when I feel like it. You get bonuses when you complete a certain amount of hours you get to attend vacation retreats with the company meet new people learn new things. It’s the best agency so far I ever worked for. I love it here (: ### 5/5 — Best agency to work for. They have good structures in place and their app is easy to use *2023-06-01, version 9.4.25* Best agency to work ### 5/5 — Certified Nursing Assistant *2023-05-20, version 9.4.25* IntelyCare value their employees and give recognition for great job performance and I love the incentive pay and last minute heroe program and follow ups of how an employee doing and looking forward to increasing skills and growing with Intely care . Their Awesome --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*