# Inter Global — user reviews > 51 indexed App Store user reviews of Inter Global by Pronto Money Transfer Inc., rated 4.84/5 from 19,804 ratings. - Source: https://appshunter.io/ios/app/inter-global/id966032055/reviews - App overview in markdown: https://appshunter.io/ios/app/inter-global/id966032055.md - Rating breakdown: 5★ 18,089 · 4★ 999 · 3★ 322 · 2★ 110 · 1★ 283 ## What do users think of Inter Global? Overall sentiment: negative **Pros** - 💰 Best fees and exchange rates - ⚡ Fast and reliable money transfers - 🤝 Excellent customer service **Cons** - 🔒 Strict verification process - ⏱️ Slow transaction processing times - 🐛 Bugs and technical issues - 🚫 Accounts being disabled without explanation **Commonly reported bugs** - Incorrect transaction amounts - Funds not being deposited as expected - Recurring issues with account verification **Most requested features** - Improve login and password reset process - Provide better transaction tracking and history - Offer mobile wallet integration ## Newest reviews (10 of 51) ### 3/5 — Fix log in problem *2023-01-16, version 6.4.0* The app is very good when you are already logged in But if you log out and try to log in again it is a night mare It doesn’t let you go back unless you have to wait until hours later or the next day They need to fix this problem **Developer response:** Hello! We want to look at what may be happening with your access to our app. Please, reach us by e-mail at help@inter.co or by calling/sending a message via WhatsApp at 888 305 7264. We'll sort this out in no time. Count on us! ### 4/5 — Suggestion *2021-07-24, version 5.0.0* Hello . My name is John and am from Ghana Can I recommend this app to my relatives in USA ? I want to know if it possible for them to send me through mobile wallet from this app ### 4/5 — Finally *2021-06-09, version 4.7.0* Super grateful my information was approved in this app. We had been praying for a long time for something to help us in this time where my husband and I are separated and needing to share finances across distance. This has the best rate of exchange we have seen so far plus enables bank to bank! we are just super grateful to God for this app thank you🙏🏼 **Developer response:** Great! Thank you for your feedback :) ### 5/5 — Great app! *2021-04-07, version 4.6.5* The process was fast and easy. I’ll definitely use it again! ### 5/5 — Fast and reliable *2021-04-07, version 4.6.5* Smooth way to send money to Brazil! Always gets there faster than expected. Used often. ### 5/5 — Practical *2021-03-29, version 4.6.5* It is making my life so much easier! ### 5/5 — The best money transfer in USA ! *2021-03-08, version 4.6.2* I use Xoom before but the rates is too low!Now I’m very happy with USEND! Try u never come back to Xoom !! ### 5/5 — Bad Customer service *2021-02-23, version 4.6.1* I made a mistake by sending the money to the wrong person. I tried to cancel the shipment through the application, but there is no way to contact the customer service. You would tell me that you would be in analysis. The money came out of my account, but also. to doi deposited not even for the wrong person. Every time I make a remittance to the contrary of the other apps that do almost immediately if it is in bank hours it takes much more time. Horrible! **Developer response:** EduaAC, we are really sorry to hear that. Please keep in mind that some factors (such as destination country, amount and frequency of transactions, payment method) might affect how long the transfer takes to be completed. We would like to remember that our Customer Support is always available to answer any question regarding your transfers via e-mail (help@usend.com), chat, WhatsApp e phone number (+1 888 305-7264). ### 5/5 — Best money transfer ever ! *2021-01-21, version 4.5.9* I really recommend fast way and easy to send money. thank you ! USEND team ! ### 1/5 — Unreliable *2021-01-04, version 4.5.8* I sent money on the 1st I called costumer service they said on the 4th it’s going to be available to pick up .I called today it’s the 4th and the costumer service lady said they can pick up the money in 5 days ! They are just lying to me this is the worst app! I recommend you guys use Remitly you send money and in that instant the beneficiary can pick it up right away they don’t have to wait days they pick up the money right away with Remitly! **Developer response:** Juliana, we are very sorry to hear about the delay. Please keep in mind that some factors (such as destination country, amount and frequency of transactions, payment method) might affect how long the transfer takes to be completed. We would like to remember that our Customer Support is always available to answer any question regarding your transfers via e-mail (help@usend.com), chat, WhatsApp e phone number (+1 888 305-7264) ## Most critical reviews (10 lowest-rated) ### 1/5 — Run!! *2023-04-13* I signed up to send money to my bank acct in another country. I sent the money earlier today. I received an email saying I had to send a cancelled check for them to verify my acct. Mind you, when adding my bank acct to send the money, I connected using Plaid. Plaid verify the bank acct. The inter agent said in order for them to send the $ to the bank acct, I had to send a copy of a canceled check or cancel. I told her to cancel because if Plaid verify the acct, why does Inter has to? They are trying to collect information that Plaid isn’t giving them for a reason. No thank you!!! ### 1/5 — Scam!! Bad service! Stay away! *2023-02-14, version 6.4.1* Stay away! This service collected money from my bank account and later customer support came to tell me my account was not approved. How do you collect money from an account that is not approved?? It made me lose a lot of money since I could have used Wize instead, which is a much better service. I am still waiting for my refund. ### 1/5 — Bug *2023-01-06, version 6.3.9* Last night I made a transfer of 5750 reais and for some reason when I entered the app earlier today the amount was 5644, I have all the proof, now I have requested the cancellation of the transaction and the money has left my account and now I have to wait 5 business days for the money to return to my account and I will pay interest due to an error in the APP and the attendant simply did not care about me! terrible support ! **Developer response:** Hello, Betinho. This is not what we planned for you. Our team would like to take a look at this matter to help you in the best way. Please, contact us by email at help@inter.co. We will be waiting for your contact. Count on us! ### 1/5 — Bad services *2022-10-01, version 6.3.0* Customer support is so bad. They did know anything. I send money to my wife. Give them every information they ask for. 30 minutes later my transaction was canceled. When I call them she said she can not help me activate my account, because they can not verify me. I also told her what information or document you to verify me. She replied me she didn't know. ✌️The system ✌️disactive my account, so no one can activate my account. It's so frustrating and annoying Thank you for your✌️ great service ✌️ **Developer response:** Hello! It's important to us, you have excellent access to all of our services. Give us another chance, and reach us by calling or sending a message via WhatsApp at 888-305-7264 or emailing us at help@usend.com, so we can help you to get back to your account. Count on us! ### 1/5 — BAD SERVICE!!!! *2022-09-08, version 6.2.3* Péssimo atendimento e serviços! Após inúmeras tentativas de contato, a equipe de atendimento, nao consegue resolver um problema interno de cadastro! Apos confirmacoes de todos os dados, como, (Nome, telefone, endereço, número do cartao, nome do beneficiário… etc) comigo e com o banco! A USEND não autoriza a transferência, não autorizaram, MAS DESCONTARAM DA CONTA E NÃO ESTORNARAM ! Os funcionários nao fizeram um mínimo de esforço para tentar ajudar! Um lixo de serviço! Normalmente quem usa este tipo de serviço está mandando dinheiro para o País natal, para ajudar a família, pagar conta, nao estamos transferindo milhões para paraísos fiscais, sao pessoas que necessitam deste serviço, e vcs fazem um DESSERVIÇO À SOCIEDADE! Terrible care and service! After numerous attempts to contact, the service team, cannot solve an internal problem of registration! After confirming all data, such as, (Name, phone, address, card number, beneficiary name… etc) with me and the bank! USEND does not authorize the transfer, it did not authorize it but it deducted from the account and they did not refund! And the staff don't make the slightest effort to try to help! rubbish service! Usually those who use this type of service are sending money to their home country, to help their family, pay their bills, we are not transferring millions to tax havens, they are people who need this service, and you are DOING A SOCIETY DESSERVICE **Developer response:** Não é essa a experiência que buscamos para você. Nossa equipe de suporte é orientada a sempre te atender da melhor forma. Por favor, nos dê mais uma chance de te ajudar com isso. Você pode nos contatar por e-mail em: contato@usend.com ou via Whatsapp através do número 11 4118-0667. Esperamos seu contato. Usend. Go Global. Be Local ### 1/5 — Disabled of acct *2022-05-26, version 6.0.0* This is the worst of it all. I opened the account , I linked my chime bank cause I want to order for the debit card ... They disabled my account immediately i sent $200bucks to the app. They didn’t refund the money and when I call the customer service, they say it was return. This is fraud! ### 1/5 — DONT WASTE YOUR TIME *2022-03-18, version 5.2.13* I downloaded this app because google recommended it but I should read the reviews I used this because of a faster service I made the transfer on Thursday and it says it will be available on Friday on Friday I talk to them because on the same day I made the transfer I send everything they asked which is verification or where the funds come from Friday comes now I receive a email saying my transaction is canceled??? And disable the account Why??the can’t give me a reason Yea this is bad service and what if the person receiver is in some kind of emergency?? DONT DOWNLOAD THIS **Developer response:** Hey there! We are so sorry to hear about this situation, please, contact our support team so we can get to the bottom of this. You can do that by sending a WhatsApp message/phone call to 888 305 7264. Usend. Go Global. Be Local ### 1/5 — Not a good app if you need to send money quickly *2022-02-06, version 5.2.11* There is a 5 business days just to verify with the bank. Then you need to upload your docs so they can verify your identity which is fine, but they keep asking for the same documents and once more ask you to wait 5 days to check your identity. I didn’t have to go through this with xoom or transfer wise. Basically, I tried once (still don’t have the money in my account) and this will be it. Deleting it immediately after having my money in my account. **Developer response:** Hey there. We're so sorry to hear about those situations, but we assure you that our document verification process really helps to keep every person using our services safe. If you are still having trouble with the documentation, send us a WhatsApp message or give us a call at +55 11 4116-0667 or send us an email using this address: help@usend.com. Usend Global Account! Go Global. Be Local ### 1/5 — Frustrated!!! *2021-12-15, version 5.2.7* I chose the app for the rating and the comments, but I regretted it. My first transaction has been a headache. I have to send all kinds of documentation, and all this will take five business days. If you are looking for agility and a quick procedure this is not the app for you. Too much bureaucracy to use your bank account. I regret choosing this app and now I have to wait. Escolhi o app pelos comentários e pela nota, mas me arrependo. Minha primeira transação está sendo uma dor de cabeça. Tenho que enviar todos os documentos que usei para abrir minha conta bancária ou seja muita burocracia que ainda por cima me levará cinco dias úteis se tudo correr bem. Se você procura por um app simples e ágil este está longe de ser. Me arrependo amargamente de ter feito essa escolha. **Developer response:** Hi Patty. We are sorry to hear that. We would like to inform you that, for legal reasons, all transactions made in our app are subject to request for documents. Olá, Patty. Lamentamos ouvir isso. Informamos que, por motivos legais, todas as transações realizadas em nosso aplicativo estão sujeitas a solicitação de documentos. ### 1/5 — Broken app. *2021-03-13, version 4.6.3* This needs major work. The interface is designed poorly and is quite user unfriendly. Transaction history could not be accessed after it charged me multiple times then subsequently canceled a transaction, creating much confusion. Had to call my credit card company to figure out what the heck was going on. I attempted to add my bank multiple times, but it kept circling back to the ‘select payment method>add bank section. The exchange rates advertised on the website are actually higher than the actual ones once you open the app. It’s basically false advertising. It is cheaper to use Wise, formerly known as Transferwise. Go there instead! **Developer response:** Hello, we apologize for your experience and would like to solve your problem. Please, contact us at help@usend.com or +1 (888) 305-7264 (phone calls and WhatsApp support). Our team will gladly attend to you. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Fees for the Best Deals *2022-07-04, version 6.1.0* I usually, compares all the money transfer apps, searching for the lower rates and the best deals, for my transfers. USEND is always the winner, fast & safe. ### 5/5 — Excellent service *2022-06-29, version 6.0.2* Hello everyone! I would like once again to record the excellent service of all employees who contact me by phone, especially today Tatiane Santana (financial) She was incredibly kind. Of impeccable professionalism. She took care of me with excellence. Thank you very much. Olá boa tarde. Quero mais uma vez deixar registrado o excelente atendimento de todos os colaboradores que entram em contato comigo por telefone, em especial hoje a *Tatiane Santana (financeiro)* Ela foi de uma gentileza sem tamanho. De um profissionalismo impecável. Me atendeu com excelência. Muito obrigado. Hugo Cardoso 6pm ( ATL - USA) 29th June/2022. ### 5/5 — I could not be happy *2022-06-28, version 6.0.2* This app is amazing. Send the money straight to the recipient account and is no Hassles and is a good low fee. Really I could not be happier. ### 5/5 — Great application *2022-05-02, version 5.2.15* I’be been using this app for almost 2 years. Love how easy and fast it is. I recommend this app. ### 5/5 — AMAZING APP!!! *2022-04-08, version 5.2.14* Before I used to go to the stores in person to send money, and it used to take forever to hit my account. USEND made my life so much easier and the deposits are usually done same day. Super recommend it! **Developer response:** Hello Nanda! Thank you so much for letting us know your opinion on our app. We're always working hard to make sure our services make our user's life easier and that every transaction happens as fast as possible. Usend. Go Global. Be Local ### 5/5 — Customer service Excellent *2022-01-28, version 5.2.11* one of the best I've ever used. Excellent customer service, super polite and problem solving. my experience was great🤝🤝👏👏👏 ### 5/5 — Amazing service *2021-11-26, version 5.2.5* Best money transfer . Money gets at destination very quickly. Customer services is amazing. Very happy with them. ### 5/5 — Stupid *2021-10-02, version 5.2.0* I forgot my password and I sent the request to change to my email, I opened the email and to reset my password I need to know my old password, what’s the point???? ### 5/5 — Love it *2021-06-14, version 4.7.0* I’ve been using Usend for 4 yrs. Never had a problem. I use them all the time. I definitely recommend. Uso sempre. Gosto muito. Nunca tive problemas. ### 5/5 — Great money for your dollar :) but I’m constantly having problems with you guys. *2021-04-08, version 4.6.5* We go through so much frustration:( zoom can send our money without headache:) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*