# Intercom Conversations

> Mobile platform for business sales, marketing, and customer service conversations. (iPhone/iPad app by Intercom.)

- Source: https://appshunter.io/ios/app/intercom-conversations/id739927601 (this page in markdown: same URL + `.md`)
- Developer: [Intercom](https://appshunter.io/developer/553854461)
- Category: Business
- Price: Free
- Rating: 2.10/5 from 170 App Store ratings · 284 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 51 MB
- Languages: American English
- Released: 2013-11-20
- Data updated: 2026-09-04
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews.md

## What is Intercom Conversations?

The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

With the Intercom Conversations mobile app you can:

Manage your inbox from anywhere
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes

Start or continue a conversation
Send a new message or respond to a customer via in-app or email
Insert saved replies to resolve common questions faster

Search and see your leads and users
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth

## Key features

- Manage inbox on the go
- View and assign conversations
- Collaborate with team notes
- Start/continue conversations
- Use saved replies
- Search leads and users
- View live user profiles

## What do users think of Intercom Conversations?

Overall sentiment: negative

**Pros**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**Cons**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading
- 🎨 Outdated UI/UX design
- 📝 Broken macros and saved replies
- 🔧 Lack of maintenance and updates
- 📋 Cannot manage tickets properly
- 🖱️ Scrolling causes app crashes
- ✏️ Cannot add attributes or tags
- 🔐 Login and authentication issues
- 📧 Email conversation display problems
- 🎯 Limited filtering and view options

**Commonly reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly
- Filter resets from 'Me' to 'All' automatically
- Keyboard randomly hides when switching apps
- Login verification email not sent
- SAML login not supported
- Saved replies not inserting when selected
- Messages not queuing to send
- Text formatting changes after sending
- Conversations not loading
- Macros not functioning properly
- App crashes on rotation
- Slow performance on larger devices
- Filtering by 'Me' shows incorrect ticket counts
- Translation feature not working
- Copilot feature not functional

**Most requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability
- Hyperlink creation in replies
- Customer event history visibility
- Keyboard shortcuts for external keyboards
- Do not disturb/quiet hours settings
- Conversation snooze feature
- Internal notes functionality
- Multiple conversation type selection
- Web version feature parity
- Advanced formatting options
- Translation feature in app
- Intercom call capability

## Recent user reviews (10 of 284)

All indexed reviews: https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews.md

### 1/5 — Bad

*2026-09-01, version 5.0.17*

We use it as an enterprise. The UI is so bad… swipe doesn’t work….

### 1/5 — Bugs everywhere

*2026-08-27, version 5.0.15*

Such a buggy app. Either crashes or slow to load

### 1/5 — Terrible

*2026-08-17, version 5.0.13*

For all the advancements in their web app, they have totally neglected the app. It works like a buggy app that won’t open from early 2012. Rubbish.

### 1/5 — It CAN get worse.

*2026-07-10, version 5.0.8*

The app has never been great, but here we are halfway through 2026 and carrier pigeons would be more reliable than Intercom’s app. It is infuriating that the app is decades behind the web version. For the love of customer service please give the people what we are asking for (and deserve).

### 1/5 — Blurry Transitions When Scrolling Through Different Sections

*2026-07-08, version 5.0.8*

The app still becomes noticeably blurry when navigating between different panels, which makes it feel unpolished and frustrating to use. The issue was temporarily improved at one point, but it was never fully resolved. I also contacted the support team, but even after the 5.0.8 update, the problem persists.

The version before the Liquid Glass redesign provided a much smoother and more consistent experience. I hope the team prioritizes fixing these UI issues and brings the app in line with the latest iOS design standards.

### 1/5 — Typing box

*2026-07-05, version 5.0.7*

The typing box does not let you see what you are typing

### 1/5 — Not a Business Grade App

*2026-07-02, version 5.0.7*

Constantly buggy with each release. Makes using the application difficult. The company has poor software development standards and doesn’t care about their Users.

### 1/5 — Roto

*2026-06-30, version 5.0.7*

Está rota la barra de texto para mandar mensajes no es responsive para 16 pro Max

### 1/5 — Getting worse over time

*2026-06-30, version 5.0.7*

Being able to quickly respond to customers when mobile is extremely important, but this app seems to be in a development death spiral. It’s gotten so bad that I can’t reliably do basic things like draft a response that has more than one line. Randomly crashes on start up. Etc., I hope intercom gets this app back in shape before I move my business to another less expensive service.

### 1/5 — Terrible

*2026-06-30, version 5.0.7*

It seemed like things couldn't get any worse, but after the latest update, the app has become unusable: the text input field doesn't display anything beyond the first line, messages won't send, you can't copy the information you need from the dialogs, and you have to refresh the page to see new dialogs. On the plus side, they added a dark theme.

## Frequently asked questions about Intercom Conversations

### What does the Intercom Conversations app do?

The Intercom Conversations app allows business teams to manage all their customer interactions from a single platform on their iPhone or iPad. It enables users to handle sales, marketing, and customer service conversations, fostering real connections with customers.

### What are the key features of the Intercom Conversations app?

Key features include managing your inbox from anywhere, viewing and assigning conversations, collaborating with teammates using internal notes, starting or continuing conversations via in-app or email, using saved replies for faster resolutions, and searching for leads and users with access to their live profiles.

### Is the Intercom Conversations app free to use?

The provided information indicates the app is ad-supported, suggesting it is free to download and use, with advertisements displayed within the application.

### What devices is Intercom Conversations compatible with?

The app is designed for mobile use and is available on iPhone and iPad devices, allowing for management of conversations on the go.

### How does this app help businesses connect with customers?

It facilitates real conversations by integrating messaging products for sales, marketing, and customer service into one platform. This allows businesses to communicate with consumers across various channels, including in-app, website, social media, and email, in a way that feels natural and builds connections.

## Version history (last 5 releases)

### 5.0.17 — 2026-08-28

- Fixes an issue when opening notifications
- Fixes an issue where conversations fail to load

### 5.0.15 — 2026-08-24

- Fixes an issue where conversations list shows up empty
- Other Bug fixes

### 5.0.14 — 2026-08-20

- Bug fixes

### 5.0.13 — 2026-08-14

Bug fixes

### 5.0.12 — 2026-08-11

• Fixed valid verification codes being rejected at login.
• Settings no longer goes blank.

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[intercom app](https://appshunter.io/ios/topics/intercom-app) · [intercomm](https://appshunter.io/ios/topics/intercomm) · [intercom mobile](https://appshunter.io/ios/topics/intercom-mobile) · [doushi intercom](https://appshunter.io/ios/topics/doushi-intercom) · [fibaro intercom](https://appshunter.io/ios/topics/fibaro-intercom) · [intercom app type b](https://appshunter.io/ios/topics/intercom-app-type-b) · [conversations by brevo](https://appshunter.io/ios/topics/conversations-by-brevo) · [intercomunicador](https://appshunter.io/ios/topics/intercomunicador) · [imentor conversations](https://appshunter.io/ios/topics/imentor-conversations)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*