# Intermedia Unite — Cloud PBX softphone

> Cloud PBX softphone for mobile business communication and collaboration. (iPhone/iPad app by Intermedia.net, Inc..)

- Source: https://appshunter.io/ios/app/intermedia-unite/id1127355812 (this page in markdown: same URL + `.md`)
- Developer: [Intermedia.net, Inc.](https://appshunter.io/developer/447286858)
- Category: Business, Productivity
- Price: Free
- Rating: 4.10/5 from 267 App Store ratings · 107 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 151 MB
- Languages: British English, Dutch, French (France), German (Germany), Italian, Japanese, European Spanish
- Released: 2016-09-17
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/intermedia-unite/id1127355812/reviews.md

## What is Intermedia Unite?

Intermedia Unite® 4+
Unite Cloud Communications On-the-Go
Download the Unite Mobile App for use with Intermedia Unite so you can call, chat, meet, and more, anywhere work takes you.

The Unite Mobile App transforms your mobile phone into an essential collaboration tool, making teamwork on the go easier than ever. Place and receive calls, see who is available, chat with colleagues, host or join meetings, and manage voicemails, all from one application — any time, anywhere.

Never Miss Important Calls
Extend your business phone number and extension to your mobile phone, so you can place and receive calls on the go or even transfer calls from your desktop phone to your mobile device — seamlessly, without interruption.

Easily Collaborate From Anywhere
Your desktop chat is synchronised in real-time with your mobile device so you can stay connected and continue conversations no matter where you are. Now, with Unite AI Assistant, you can effortlessly access information and simplify your daily tasks using the power of generative AI technology.

All Your Important Collaboration Tools Right on Your Mobile Device, Including:
• An integrated, searchable corporate contact list
• One-tap calling of your contacts
• One-tap calling into conference bridges
• The ability to manage multiple calls at once
• Voicemail transcription
• Advanced calling features:
      •	Call transfers – blind and warm
      •	Call Flip – quickly flip between mobile and desk phone during active calls
      •	Call Forwarding - allows greater flexibility to customise call flows based on specific, predetermined schedules, number of rings, and routing instructions to other users or phone numbers
• Team chat and messaging
• Unite AI Assistant – an integrated generative AI tool, that provides quick, helpful responses to a variety of tasks via Unite chat
• The ability to host and attend meetings 
• The ability to securely access and share files (requires Intermedia SecuriSync® Mobile App)

IMPORTANT: Unite Mobile App requires an Intermedia Unite account.

* LEGAL DISCLAIMERS
1. It is important that you understand the 911 policies before using this product. For more information on these policies, please see https://www.intermedia.com/assets/pdf/legal/911notifications.pdf
2. Call quality may be affected when using Wi-Fi or Cellular Data.
3. International and roaming data charges from your mobile carrier may apply.
4. You are responsible for ensuring that all call recordings comply with any applicable federal or state law (including consent requirements.)
5. By downloading Intermedia Unite, you agree to the terms of the End User Licence Agreement and acknowledge that you accept the Privacy Policy, and the AI Policy and Notifications within the following links (see https://www.intermedia.com/end-user-license-agreement, https://www.intermedia.com/intermedia-privacy-policy, and https://www.intermedia.com/ai-policy-notifications).

## Key features

- Place and receive business calls
- Real-time team chat and messaging
- Host and join meetings
- Voicemail transcription
- Integrated AI Assistant
- Call transfers and forwarding
- Corporate contact list

## What do users think of Intermedia Unite?

Overall sentiment: negative

**Pros**

- 👍 Smooth and seamless experience
- 🚀 Great connectivity and call quality
- 💡 Unified communication features
- 👍 User-friendly and intuitive interface
- 👍 Reliable and dependable
- 👍 Excellent customer service

**Cons**

- 🐛 Buggy and unreliable app performance
- 🐛 Frequent crashes and freezes
- 🐛 Inconsistent functionality
- 🐛 Call quality and connectivity issues
- 🐛 Missed calls and dropped connections
- 🐛 Lack of important features (e.g., search, ringtone customization)

**Commonly reported bugs**

- App crashes on iOS 14 devices
- Inability to answer or hear calls through the app
- Calls getting stuck in limbo or not connecting properly
- Inconsistent behavior when answering calls from the app
- Accidental call dialing due to lack of confirmation prompts

**Most requested features**

- Add search functionality for SMS messages
- Allow custom ringtone assignment for calls
- Improve Apple Watch integration and notifications
- Enhance silent/do-not-disturb mode options
- Add support for iPad landscape mode and multitasking

## Recent user reviews (10 of 107)

All indexed reviews: https://appshunter.io/ios/app/intermedia-unite/id1127355812/reviews.md

### 1/5 — Not optimized at all

*2026-06-02, version 2.39.0*

Calls constantly drop and always having connection issues despite having fast WiFi connection, very buggy and developers need to work on optimizing the app, there are plenty of voice calling apps that are FREE and work better than this

### 1/5 — Stalkers and scammers supported by this mismanaged app

*2026-05-21, version 2.39.0*

This voip provide providers conversion to the Unite platform has been a disaster for those users like me who previously were very happy with intermediate and its services.  

Immediately upon converting to the app, my once robust and reliable secure VIP operating system became a magnet for STALKERS, Robo, collars, and other scammers.  The Robo calls roll in starting from 7 o’clock in the morning and continue throughout the business day despite with the provider, not taking even the most basic actions to regulate this misconduct, despite a clear pattern. It’s response to my documented reports I’ve recurrent calls from the same scams is to tell me that I need to not answer my business phone, force callers to push 1 or take other actions to screen the calls. Not only does this violate the responsibility under FCC regulations, it also totally obviates the value of this phone service. If you’re smart, choose another VIP provider. If you’re already like me involved with this provider, don’t go to the Unite app. If you’re having problems like I in so many others are on this platform, report them to fcc.gov and file comments with the FCC at fcc.gov, supporting their proposed regulations that would mandate regimented requirements since INTERMEDIA and many other VIP providers like it don’t responsibly use the flexibility offered to actually provide solution solutions. Instead, they become facilitation platforms for these bad actors. Tell the customer inappropriately that they can’t do anything about it and it’s the customer’s job to suffer this harassment or screen the calls. Intermediate and it’s united app have gone from being a top provider to be what I would characterize among the world‘s worst. Don’t use them.

### 2/5 — Callers cannot hear

*2026-05-15, version 2.39.0*

Ever since the most recent iOS, update, when a call comes in the collar cannot hear me talking. And I cannot hear them talking. Very frustrating. I also can make an outgoing call, but they cannot hear me either. You need to update your app so it works.

### 1/5 — Email

*2026-05-12, version 2.39.0*

App only shows messages, not emails

### 2/5 — Not the best

*2026-03-24, version 2.37.0*

Lots of issues. Static on calls, dropped calls, ringing when already talking. Will be looking for a new provider.

### 3/5 — Missing functionality

*2025-09-14, version 2.32.0*

I need to be able to search the SMS messages in the same manner as on the desktop version. For instance, on desktop I can search for a name or a keyword, and it will bring up the relevant messages, however, in the app it returns nothing. 

Secondly, I need to be able to assign a different ringtone for calls in the app. Thank you.

### 4/5 — Only get watch alert after you’ve missed a call *UPDATE* Finally fixed!!!

*2025-07-08, version 2.30.0*

Making calls works fine. But I keep my phone on silent and rely on my Apple Watch to let me know when I’m getting a call. When people call via Unite I only get a notification saying I’ve missed a call. No option to answer the call on my watch or using my AirPods. It’s frustrating. *** UPDATE AS OF 7/8/25*** they finally fixed the “no notification on Apple Watch” bug that has been bugging me for 5 years! Also it’s clear they’ve made strides in improving the app. It’s pretty reliable for me now. I appreciate the work, Unite team!

### 5/5 — Smooth,  seamless and unified

*2025-04-27, version 2.27.0*

I’m increasingly impressed with the Unite app. Such good design, layout and always dependable.

### 1/5 — Super unprofessional for business

*2025-03-28, version 2.27.0*

Calls constantly drop, multiple times during one conversation even. Transfers regularly do not go through. My company has submitted so many tickets to figure out the issue and this company never has an answer. Would not recommend at all.

### 5/5 — Good app

*2025-03-14, version 2.26.0*

Like it

## Frequently asked questions about Intermedia Unite

### What does the Intermedia Unite app do?

The Intermedia Unite app turns your mobile phone into a powerful business communication tool. It allows you to make and receive calls using your business number, chat with colleagues, join or host meetings, and manage voicemails, all from a single application, enabling seamless collaboration from anywhere.

### What are the key features of Intermedia Unite?

Key features include extending your business phone number to your mobile, real-time synchronized team chat, voicemail transcription, advanced calling features like call transfers and forwarding, an integrated AI Assistant for task simplification, and the ability to host and attend meetings. It also provides access to a searchable corporate contact list.

### Is Intermedia Unite free to use?

The Intermedia Unite Mobile App itself is free to download and use. However, it requires an Intermedia Unite account, which is a service that typically involves a subscription fee. Specific pricing details would be available through Intermedia.

### What are the system requirements for Intermedia Unite?

The application is designed for mobile use and requires an Intermedia Unite account to function. While specific operating system versions are not detailed in the provided text, it is designed to work on mobile phones. Users should ensure they have a stable Wi-Fi or cellular data connection for optimal call quality.

### How does the AI Assistant work in Intermedia Unite?

The Unite AI Assistant is an integrated generative AI tool within the app. It provides quick and helpful responses to a variety of tasks directly through the Unite chat interface. This feature aims to simplify daily tasks and help users access information efficiently.

## Version history (last 5 releases)

### 2.42.0 — 2026-08-24

Bug fixes and performance improvements.

### 2.41.0 — 2026-07-23

Bugfixes and performance improvements.

### 2.40.0 — 2026-06-30

Bug Fixes & Improvements

### 2.39.0 — 2026-04-23

Search in chat is here: find messages in a chat instantly

### 2.38.0 — 2026-03-24

Bug fixes and performance improvements.

## Apps similar to Intermedia Unite

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Elevate UC](https://appshunter.io/ios/app/elevate-uc/id1118355431) | 4.1 (308) | Free | Business |
| [Verizon Push to Talk Plus](https://appshunter.io/ios/app/verizon-push-to-talk-plus/id899252557) | 3.1 (56) | Free | Business |
| [Mitel Connect](https://appshunter.io/ios/app/mitel-connect/id1206998099) | 4.5 (4,834) | Free | Business |
| [AT&T Office@Hand](https://appshunter.io/ios/app/at-and-t-officehand/id398089358) | 2.1 (11) | Free | Business |
| [UNIVERGE BLUE™ CONNECT](https://appshunter.io/ios/app/univerge-blue-connect/id1503704607) | 4.6 (137) | Free | Business |
| [Verizon One Talk](https://appshunter.io/ios/app/verizon-one-talk/id1137459473) | 4.4 (17,171) | Free | Business |

## More apps by Intermedia.net, Inc.

- [SecuriSync](https://appshunter.io/ios/app/securisync/id471324547)
- [Intermedia VeriKey](https://appshunter.io/ios/app/intermedia-verikey/id951100188)
- [AnyMeeting Webinars](https://appshunter.io/ios/app/anymeeting-webinars/id1108147990)
- [AnyMeeting: Online Meeting](https://appshunter.io/ios/app/anymeeting-online-meeting/id1476514359)

All apps by Intermedia.net, Inc.: https://appshunter.io/developer/447286858

## Related topics

[intermediate](https://appshunter.io/ios/topics/intermediate) · [intermediate unite](https://appshunter.io/ios/topics/intermediate-unite) · [unite conference calls](https://appshunter.io/ios/topics/unite-conference-calls) · [ioconnect](https://appshunter.io/ios/topics/ioconnect) · [gci communication corp](https://appshunter.io/ios/topics/gci-communication-corp) · [cci cloud pbx](https://appshunter.io/ios/topics/cci-cloud-pbx) · [fusion link app](https://appshunter.io/ios/topics/fusion-link-app)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*