# Intermedia Unite — user reviews > 107 indexed App Store user reviews of Intermedia Unite by Intermedia.net, Inc., rated 4.10/5 from 267 ratings. - Source: https://appshunter.io/ios/app/intermedia-unite/id1127355812/reviews - App overview in markdown: https://appshunter.io/ios/app/intermedia-unite/id1127355812.md - Rating breakdown: 5★ 174 · 4★ 28 · 3★ 10 · 2★ 16 · 1★ 39 ## What do users think of Intermedia Unite? Overall sentiment: negative **Pros** - 👍 Smooth and seamless experience - 🚀 Great connectivity and call quality - 💡 Unified communication features - 👍 User-friendly and intuitive interface - 👍 Reliable and dependable - 👍 Excellent customer service **Cons** - 🐛 Buggy and unreliable app performance - 🐛 Frequent crashes and freezes - 🐛 Inconsistent functionality - 🐛 Call quality and connectivity issues - 🐛 Missed calls and dropped connections - 🐛 Lack of important features (e.g., search, ringtone customization) **Commonly reported bugs** - App crashes on iOS 14 devices - Inability to answer or hear calls through the app - Calls getting stuck in limbo or not connecting properly - Inconsistent behavior when answering calls from the app - Accidental call dialing due to lack of confirmation prompts **Most requested features** - Add search functionality for SMS messages - Allow custom ringtone assignment for calls - Improve Apple Watch integration and notifications - Enhance silent/do-not-disturb mode options - Add support for iPad landscape mode and multitasking ## Newest reviews (11 of 107) ### 2/5 — Callers cannot hear *2026-05-15, version 2.39.0* Ever since the most recent iOS, update, when a call comes in the collar cannot hear me talking. And I cannot hear them talking. Very frustrating. I also can make an outgoing call, but they cannot hear me either. You need to update your app so it works. ### 2/5 — Not the best *2026-03-24, version 2.37.0* Lots of issues. Static on calls, dropped calls, ringing when already talking. Will be looking for a new provider. ### 3/5 — Missing functionality *2025-09-14, version 2.32.0* I need to be able to search the SMS messages in the same manner as on the desktop version. For instance, on desktop I can search for a name or a keyword, and it will bring up the relevant messages, however, in the app it returns nothing. Secondly, I need to be able to assign a different ringtone for calls in the app. Thank you. ### 4/5 — Only get watch alert after you’ve missed a call *UPDATE* Finally fixed!!! *2025-07-08, version 2.30.0* Making calls works fine. But I keep my phone on silent and rely on my Apple Watch to let me know when I’m getting a call. When people call via Unite I only get a notification saying I’ve missed a call. No option to answer the call on my watch or using my AirPods. It’s frustrating. *** UPDATE AS OF 7/8/25*** they finally fixed the “no notification on Apple Watch” bug that has been bugging me for 5 years! Also it’s clear they’ve made strides in improving the app. It’s pretty reliable for me now. I appreciate the work, Unite team! ### 4/5 — DG *2025-02-04, version 2.25.0* User friendly great way to connect ### 3/5 — Nice when it works! *2025-01-24, version 2.24.0* I have uninstall and reinstall almost daily to get it to connect correctly. ### 4/5 — So far so good *2024-12-10, version 2.23.0* Love the app so far. I wish they can make the silent mode feature more flexible, more scheduling options thanks just one time frame. ### 3/5 — Buggy *2024-11-11, version 2.22.0* App works for a while, then stops working for no reason, requiring a reinstallation. Tech support has no better solution. Been this way for years. This is an expensive service for business so should be much more reliable. App is fine when it works. ### 4/5 — Great for in house messaging *2024-08-12, version 2.19.1* We use intermedia for our in office phones and IMs, and having the AP on my phone keeps me connected to both even when I’m not in the office ### 4/5 — Voice and meeting connectivity *2024-05-26, version 2.18.0* When call are made to desk phones from the app their is a lot of feedback and drop off’s Meeting via desktop from remote network have lags in presentation and I have given up using the video feature. At the same instant leaving all other variables the same but switching to zoom or teams makes the connection work without a hitch ### 4/5 — Very good app *2024-01-29, version 2.15.0* My only complaint is basically that after dialing a number, the screen doesn’t go back to the dial pad empty, it still has the previous number dialed on it. Also some buttons are too small to press easily, such as the delete (number) button and the ‘hide’ button to leave the dial pad screen. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not optimized at all *2026-06-02, version 2.39.0* Calls constantly drop and always having connection issues despite having fast WiFi connection, very buggy and developers need to work on optimizing the app, there are plenty of voice calling apps that are FREE and work better than this ### 1/5 — Stalkers and scammers supported by this mismanaged app *2026-05-21, version 2.39.0* This voip provide providers conversion to the Unite platform has been a disaster for those users like me who previously were very happy with intermediate and its services. Immediately upon converting to the app, my once robust and reliable secure VIP operating system became a magnet for STALKERS, Robo, collars, and other scammers. The Robo calls roll in starting from 7 o’clock in the morning and continue throughout the business day despite with the provider, not taking even the most basic actions to regulate this misconduct, despite a clear pattern. It’s response to my documented reports I’ve recurrent calls from the same scams is to tell me that I need to not answer my business phone, force callers to push 1 or take other actions to screen the calls. Not only does this violate the responsibility under FCC regulations, it also totally obviates the value of this phone service. If you’re smart, choose another VIP provider. If you’re already like me involved with this provider, don’t go to the Unite app. If you’re having problems like I in so many others are on this platform, report them to fcc.gov and file comments with the FCC at fcc.gov, supporting their proposed regulations that would mandate regimented requirements since INTERMEDIA and many other VIP providers like it don’t responsibly use the flexibility offered to actually provide solution solutions. Instead, they become facilitation platforms for these bad actors. Tell the customer inappropriately that they can’t do anything about it and it’s the customer’s job to suffer this harassment or screen the calls. Intermediate and it’s united app have gone from being a top provider to be what I would characterize among the world‘s worst. Don’t use them. ### 1/5 — Email *2026-05-12, version 2.39.0* App only shows messages, not emails ### 1/5 — Super unprofessional for business *2025-03-28, version 2.27.0* Calls constantly drop, multiple times during one conversation even. Transfers regularly do not go through. My company has submitted so many tickets to figure out the issue and this company never has an answer. Would not recommend at all. ### 1/5 — Terrible *2025-02-14, version 2.25.0* I am the CEO of a company that relies on our phone app. This platform has to be one of the worst ever. You can’t get a hold of anyone of course. The help function needs a PhD to understand. DON’T USE!!! ### 1/5 — Ridiculous *2024-11-26, version 2.23.0* I’ve been a loyal customer for over 20 years, but the Unite phone system has been a major disappointment. It constantly fails to connect calls, and the lack of incoming caller ID is a huge problem for my business. Without caller ID, we can’t look up or prepare for incoming calls, which impacts our ability to serve customers effectively. The issues began after they “upgraded” my system, and it’s been nothing but trouble since. Very frustrating and unacceptable for a business-focused service. There customer service over complicates simple requests while overwhelming customers with polite hyperbole. ### 1/5 — Trash *2024-04-12, version 2.17.0* Super buggy. Unreliable service. Highly unrecommended for business use. If you need a second number for personal use maybe it has a purpose. Tons of calls lost, intermittent functionality within the app, I dealt with it for way too long. Finally it stopped working for a few days (without my knowledge) lost communication with clients, couldn’t message them, they couldn’t reach me either. Created a lot of problems for me and a bad perception with new and existing clients. When I called tech support they were unaware of the issue or how to resolve it. I decided to port my numbers to Verizon and Intermedia really made it difficult for me and Verizon to do so. Spent hours on the phone trying to port my numbers. I ported my most important line and gave up on my other lines. In the end it was a horrendous experience and I don’t wish that on anyone. Steer clear and get a real phone provider!!!! ### 1/5 — Only get watch alert after you’ve missed a call *2024-01-31, version 2.15.0* Making calls works fine. But I keep my phone on silent and rely on my Apple Watch to let me know when I’m getting a call. When people call via Unite I only get a notification saying I’ve missed a call. No option to answer the call on my watch or using my AirPods. It’s frustrating. ### 1/5 — I would give ZERO stars if I could *2023-11-13, version 2.13.1* This app is by far the worst app I have ever used. It DOES NOT WORK. We have the desk phones set up for Unite in our office and those work just fine. But we also have some people who’ve tried to use the app when they’re away from their desk and it simply just does not work. When a call comes through to our main line and someone tries to answer the call from the app- 1. There is NO noise. You can’t hear the person calling and they can’t hear you. 2. When you answer from the app on a cellphone, the desk phones in our call rotation still ring as if the call hasn’t been answered yet. We have tried to get resolutions from “Support” more times than anyone in their lifetime should ever have to and they all seem to not have a clue of what they’re even doing. This app does not work. Do not waste your time downloading and trying to use it. You will not be satisfied ### 1/5 — Wont let me hear anyone *2023-08-25, version 2.11.0* I hate this app My company uses it so I have to have it. The amount of times I have to uninstall and reinstall to be able to make phone calls or hear anyone is ridiculous! ## Most praised reviews (10 highest-rated) ### 5/5 — Smooth, seamless and unified *2025-04-27, version 2.27.0* I’m increasingly impressed with the Unite app. Such good design, layout and always dependable. ### 5/5 — Good app *2025-03-14, version 2.26.0* Like it ### 5/5 — Paralegal Courtney *2025-01-30, version 2.24.0* I love the customer service. I always get help when needed. The phone system seems to work great so far. I would recommend this in a business setting. ### 5/5 — Good app *2025-01-28, version 2.25.0* I would like to have the option to listen call recordings from the Unite app ### 5/5 — Great mobile app *2024-12-16, version 2.24.0* Unite mobile/smartphone app works great! Easy to use. The flip feature ( route to/from my desk phone), is one button & “No worries “ about losing my calls. Clear- sound, great voice quality using both WiFi or cell data. ### 5/5 — Solid *2024-09-24, version 2.21.0* I use this app everyday for work. This isn’t my first cloud phone app I’ve had to use for work, but this is far and above the better experience. I can change any of my settings from here and text from my work number as well. Gives me some work/life balance. ### 5/5 — Calling *2024-08-16, version 2.19.1* Good ### 5/5 — Great for mobile *2024-05-06, version 2.18.0* I love having unite for mobile. ### 5/5 — Highly Recommended *2024-01-22, version 2.14* This software is simple and easy to use like Teams. They are very similar so it comes down to convenience. My company uses this and it is great. ### 5/5 — It works *2023-12-18, version 2.14* All that matters --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*