# Intermountain Health — user reviews > 432 indexed App Store user reviews of Intermountain Health by Intermountain Healthcare, Inc, rated 3.67/5 from 2,303 ratings. - Source: https://appshunter.io/ios/app/intermountain-health/id1443623489/reviews - App overview in markdown: https://appshunter.io/ios/app/intermountain-health/id1443623489.md - Rating breakdown: 5★ 791 · 4★ 74 · 3★ 77 · 2★ 99 · 1★ 375 ## What do users think of Intermountain Health? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Convenient features - 👍 Helpful staff - 🚀 Quick access to test results **Cons** - 🐛 Buggy and glitchy - 👎 Difficult to navigate - 🤔 Missing important features - 🤯 Frustrating user experience **Commonly reported bugs** - Login issues and password problems - Inability to access previous medical information - Unreliable notifications and reminders - Compatibility problems with older devices **Most requested features** - Ability to request prescription refills - Integration with Apple Health - Improved billing and payment options - Better organization of medical history and records ## Newest reviews (12 of 432) ### 4/5 — Great until today *2026-07-24, version 11.7.2* It was a waste of my time at today’s appointment. Took me 25 minutes to get there for 1 minute talk with the ortho. Could have set it up over the phone call. Can’t even get relief for the amount of pain that I have been in for the last year and more. And now resulting to surgery that I may have to prolong the surgery until next year. ### 3/5 — Disappointed *2026-07-20, version 11.7.2* My care began here back in February of this year and up until recently, I have been 100% satisfied. Some of my prescriptions ran out and when I attempted to contact my provider, I was informed she was no longer here. I was also told I would have to come in for a “new patient” visit with a different provider. All I needed was my prescriptions to be refilled. Simple. I don’t live in Billings and this is a huge inconvenience. I am not on medications that require lab draws or monitoring. I am not at a different clinic. This makes no sense to me. ### 2/5 — Too easy to miss something *2026-07-15, version 11.7.2* My message says to print an order and schedule an appointment for an MRI. I can’t do that. Why can’t they call me and schedule it for me? ### 3/5 — Confusing *2026-07-14, version 11.7.2* Has worked pretty well until recently. appointments show up one minute and gone the next. Very frustrating. ### 2/5 — Standardized “MyChart” *2026-07-12, version 11.7.2* Please try to create ONE standardized version of EPIC - MyChart (University of Utah; Intermountain Health; MountainStar; Ogden Clinic). Your individual tweaks to report systems are confusing; time wasting; costly. ### 2/5 — Access to labs is lacking *2026-07-10, version 11.7.2* Twice now the labs are not published here. In fact, I can’t see them anywhere That’s not helpful. Also bills are lost in here. I will get an email that there’s a bill but never be able to find it in the app ### 4/5 — Messaging not working *2026-07-09, version 11.7.2* I submitted a message to my clinic on July 2. As of July 9, I have not received an answer. I do like to be able to review test results. ### 2/5 — Please bring back features from old app *2026-07-09, version 11.7.2* Need to sift through lots of repetitive information when trying to review clinical notes or labs, like how important it is to get vaccines, there should not be education info in the same place as labs. My past visits from last year say “archived” not sure what that means and I cannot find any clinical notes for some of my appointments so I can’t review what we discussed, disappointing and frustrating app ### 5/5 — Very helpful *2026-07-09, version 11.7.2* Helpful for tracking test results and communication with the doctor. Good for seeing appointments and rescheduling. ### 2/5 — My x-ray *2026-07-08, version 11.7.2* I had an x-ray today at Intermountain health, the Heber Valley Hospital. The staff were terrific, from check-in to getting the x-ray. However, when I got the x-ray report, it was very poor and extremely superficial. I tried to contact the radiologist as I am a physician, to provide him with important history, and to have him re-read the x-rays more specifically and properly. The first assistant tried to put me through, but the radiologist didn’t answer, the second assistant sent me to clinical services because patients aren’t supposed to talk to radiologist. This is the second really poor x-ray that I’ve had read at Heber Valley Hospital. The first was after an emergency visit where the physician and the radiologist completely misread a critical finding and missed a diagnosis which had me walking on an injured foot that needed immediate attention. I don’t recommend going to Heber Valley Hospital for imaging services. ### 5/5 — Makes Everything Easy! *2026-07-06, version 11.7.2* Using My Chart for Intermountain Health makes completing forms for appointments so easy. Then when I arrive for my appointment everything is completed. It’s also great for checking test results or reviewing notes by my doctors after appointments. The app is very clear and easy to use. I love it. I highly recommend. ⭐️⭐️⭐️ ### 5/5 — Easy to use & use your friendly *2026-07-03, version 11.7.2* I enjoy using the app for scheduling appointments, reviewing my test results and even shared with my preteen ## Most critical reviews (10 lowest-rated) ### 1/5 — This interface sucks *2026-07-27, version 11.7.2* The old system was fantastic this new one is terrible. I can’t see old data that was before this one. Terrible may not even come close to what I really think. ### 1/5 — Complete joke *2026-07-24, version 11.7.2* Like the title says, the app and the whole facility is a joke. ### 1/5 — My ER stay, blood labs, and radiology results are completely missing *2026-07-17, version 11.7.2* I was admitted to the ER today for a suspected heart attack, and/or complications from a previous visit this week at a different clinic. The ER visit is not logged in the app. I had x-rays taken while in the ER. These results are not available in the portal. Instead they are categorized as upcoming appointments. Scheduled for the day and time I was physically in the radiology lab. Blood was taken, presumably for labs ordered, yet no trace exists on the portal. To be fair, this is most likely not due to a broken app optimization. Rather, more likely than not evidence of malpractice by the attendant ER physician. ### 1/5 — Never can find the help I need *2026-07-14, version 11.7.2* I try Ai and it is useless. I cannot talk to a real person in here. The options I need are not listed in here. I hate this app ### 1/5 — Garbage app *2026-07-13, version 11.7.2* This application is not usable. I tried to schedule appointments with a Sport Medicine Doctor I press the “other (specify with comments)” and not comment bar shows. Do more user testing before introducing apps and get better UI/UX designers who care about user experience. Make apps simple. ### 1/5 — Password *2026-07-10, version 11.7.2* This is one of the worst apps. Every time I try and log in,it states my password is incorrect. I go to change everything is successful. I close out of everything and attempt to sign in. System is stating my password is incorrect. I have been doing this for the past 20 mins. I’v given up. They really need to get this corrected. I continue receiving text and emails stating im not registered but I’ve been registered for at least a year. Please do better. ### 1/5 — Awful *2026-07-06, version 11.7.2* You need someone to fix this site so it is on top of things. Its asking for tests that are done or insurance refused to pay for. It doesn’t have anything correct on my site or my wife’s. Plus it said we iwed nothing and then you took money out of monies that should have been refunded. We pay everytime we see a dr or tests are ordered way ahead of the tests. Plus we have a card on file to pay. So I think you need to double check everything and either use the card to pay or refund ys what is over paid. Get a better web designer ### 1/5 — CHK *2026-07-03, version 11.7.2* July 3, 2026 Needed to refill a prescription called the RC Clinic and was told by the AI assistant that a doctors assistant would be with me shortly, wait time approximately 10 minutes. 25 minutes later, still on hold I decided to drive to the clinic and talk to a human; 3/4's of the way to the clinic the answering service picked on the call and advised the clinic was closed for the 4th of July holiday and would have to wait until Monday. My time is worth $150/hr who do I bill for my time, gas, inconvenience? ### 1/5 — Prescriptions *2026-06-21, version 11.7.2* The way you manage prescriptions is atrocious. ### 1/5 — Updates *2026-06-14, version 11.7.2* The last update they did was not great but this last one is the worst!!! Missing medical information on it, no longer can see notes from past doctors that you are supposed to see in 3 years and now don’t know who they are because of this! Lots of incorrect information, this update is absolutely horrible and now my medical records are all mixed up and missing stuff. Hate it hate it hate it!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Matt Allen in Radiology *2026-07-23, version 11.7.2* He was so great. He showed me everything and explained everything he was doing. ### 5/5 — Totally awesome *2026-07-22, version 11.7.2* I can’t say enough about Intermountain Health. Great doctors, no waiting for the most part, smooth and easy x-rays and lab work. Just an overall great experience. Compared to other other health providers. ### 5/5 — Dr.Coy *2026-07-21, version 11.7.2* He's the best doctor so compassionate so calm so great you can't find a better doctor than him. Love you Dr.Coy and thank you so much For everything you do! SM..., 🙋🏻‍♀️🌺 ### 5/5 — Dr Lamarr Tyler *2026-07-20, version 11.7.2* I have been a patient of Dr. Tyler for about 10 years, and I couldn't ask for a better OB/GYN. He delivered both of my sons, and now I'm excited that he will be delivering my third baby as well. He is always professional, knowledgeable, and efficient. Appointments are well organized, and I'm never left waiting long. Even though he works quickly, he always makes me feel heard and confident in the care I'm receiving. After a decade of trusting him with my pregnancies and women's health, I can honestly say I highly recommend him to anyone looking for an experienced, compassionate, and dependable OB/GYN. Thank you for the excellent care you've given me and my growing family! ### 5/5 — Extremely functional *2026-07-17, version 11.7.2* Doesn’t look very pretty, but sure is functional! So many documents can loaded and can be signed very quickly and easily. Lots of information and easy to use. ### 5/5 — 5 star *2026-07-14, version 11.7.2* This app is very user friendly and convenient to find all of my medical needs ### 5/5 — Hospital *2026-07-13, version 11.7.2* Great app it’s very easy to use ### 5/5 — Awesome *2026-07-10, version 11.7.2* Great provider. Always listens and tries to help. Dr. Coy cares about his patients. One of the best doctors I have ever been to. ### 5/5 — Great *2026-07-09, version 11.7.2* Easy to use and schedule appointments ### 5/5 — So far so good *2026-07-09, version 11.7.2* Thank you for providing me with continuous feedback when I need answers regarding tests, refills, etc. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*