# International SOS Assistance

> Travel safety and preparedness app with expert support and destination insights. (iPhone/iPad app by International SOS Assistance, Inc..)

- Source: https://appshunter.io/ios/app/international-sos-assistance/id465662561 (this page in markdown: same URL + `.md`)
- Developer: [International SOS Assistance, Inc.](https://appshunter.io/developer/465662564)
- Category: Travel, Business
- Price: Free
- Rating: 4.60/5 from 7,035 App Store ratings · 231 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.4 · 119 MB
- Languages: American English
- Released: 2011-09-30
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/international-sos-assistance/id465662561/reviews.md

## What is International SOS Assistance?

Stay Safe, Informed and Prepared—Wherever You Travel
 
Make the most of your International SOS subscription with the enhanced Assistance App. Whether you're planning a trip or navigating an emergency abroad, the app provides everything you need to travel confidently and stay protected.
 
Before You Go
Personalized Pre-Trip Checklists: Tailored to your destination and travel profile.
Trusted Medical & Security Advice: From our global network of experts.
Vaccination & Health Info: Understand what’s required before departure and what to expect on arrival.
Visa & Travel Requirements: Find entry rules, visa needs, and travel documentation based on your passport and trip details.
 
While You Travel
24/7 Expert Support: Instantly connect with our team of 12,000 health, security, and logistics professionals—anytime, anywhere.
Crisis Guidance: Know what to do in emergencies, from natural disasters to political unrest.
Find a Doctor: Locate trusted medical professionals near you, wherever you are in the world.
Mental Health Support: Access confidential mental health resources and speak with trained professionals to support your wellbeing while traveling.
 
Even When You're Not Traveling
Destination Research: Explore travel conditions and insights for future trips.
Local Alerts: Stay informed about developing situations in your home location.
 
New & Improved Features
New map view:  easily search for a country, city or destination guide.
One click:  to check in, add a trip or call for assistance.
Trip Management: Organize your itineraries and reservations in one place.
Push Notifications: Receive location-based alerts during emergencies.
Multilingual Support: Available in English, French, German, Chinese, Japanese, Korean, Italian, and Spanish.

## Key features

- Personalized pre-trip checklists
- 24/7 expert health and security support
- Find a doctor globally
- Crisis guidance and local alerts
- Trip management and destination research
- Mental health support for travelers

## What do users think of International SOS Assistance?

Overall sentiment: negative

**Pros**

- 🚀 Fast and efficient check-in process
- 👍 Improved user interface and features
- 🔒 Reliable and secure login
- 🚑 Helpful in emergencies and medical situations

**Cons**

- 🐛 Frequent crashes and login issues
- ⏱️ Slow to load and navigate
- 🔑 Overly complex password requirements
- 📍 Inaccurate location tracking
- 🤯 Confusing and unintuitive user experience

**Commonly reported bugs**

- Crashes on launch or during use
- Login failures and password reset issues
- Syncing problems with travel itinerary
- Incorrect or outdated location data

**Most requested features**

- Biometric login options
- Ability to customize and manage travel itinerary
- Improved location-based alerts and notifications
- Offline functionality for remote areas

## Recent user reviews (10 of 231)

All indexed reviews: https://appshunter.io/ios/app/international-sos-assistance/id465662561/reviews.md

### 1/5 — Location use concerns

*2026-07-01, version 18.13.0*

The app has begun constantly pulling my exact location which is causing an unremovable blue GPS arrow to take over my iPhone’s Dynamic Island every time it does. Any time I leave the house or am moving around away from home, the blue arrow triggered by this app shows up in the Dynamic Island and renders it useless for anything else even if I force close the app. I cannot figure out how to shut this “feature” off. I am running the most recent version of the app as of this writing. I’m ready to delete the app if this isn’t fixed - it is incredibly annoying.

Additionally, I echo the issue others have mentioned with the app constantly logging out. This has been an issue for years and nothing has been done to fix it. It’s supposed to be usable in an emergency. It should stay logged in, or at the least, should work with Face ID so logins can occur quickly in times of crisis.

### 1/5 — Doesn’t update

*2026-06-22, version 18.6.1*

When I open the app, it says I need to update. But when I try to update, the App Store does not show any updates available- it simply opens the app, which says it needs updating. Endless loop, never opening the app.

### 1/5 — January2026 App Update Unuseable

*2026-01-07, version 18.5.0*

Latest update forced to device does not load past the splash screen.

### 1/5 — The app logs out when traveling

*2025-12-08, version 18.4.1*

Should work offline. You must be able to access the information regardless of connectivity location, etc

### 1/5 — Couldn’t even get set up to work

*2025-11-09, version 18.3.1*

Every time I tried to set this app up, I got an error message when I tried to enter the code the app sent to my phone. I contacted the company, and they tried to fix it, but I got the same error message the next time I tried to complete setup. It’s a thumbs down for me.

### 1/5 — Requires log in every time app opens

*2025-08-12, version 18.0.9*

Not impressed. App requires sign in every time I open the app which is excessively slow for an app that might be needed in emergency

### 5/5 — Now useful, daily

*2025-08-05, version 18.0.8*

I barely used to open it. Login is now super efficient and reliable, and the features of app itself are massively enhanced. I can see the benefit of using the app daily, particularly with location activated.

### 5/5 — Untitled

*2025-08-04, version 18.0.8*

Upgrade is amazing

### 5/5 — New interface!

*2025-07-23, version 18.0.7*

I love the new look and feel, so much better and faster to load. The check in process is a simple click.

### 1/5 — Another rubbish update

*2025-07-22, version 18.0.7*

Why is it everytime this app has an update it kicks you out and then now I can't log in. Just says user profile couldn't be retrieved, please try again later. 

Deleted the app, turned phone off and on, re-downloaded.

Still the same.

## Frequently asked questions about International SOS Assistance

### What does the International SOS Assistance app do?

The app provides travelers with comprehensive resources for safety and preparedness. It offers personalized pre-trip checklists, trusted medical and security advice, vaccination information, and visa requirements. It also provides 24/7 expert support, crisis guidance, and the ability to find local doctors.

### What are the key features of the app?

Key features include personalized pre-trip checklists, 24/7 expert health and security support, a global doctor locator, crisis guidance, destination research, and local alerts. The app also offers trip management, push notifications for emergencies, and multilingual support.

### Is the International SOS Assistance app free to use?

The app is free to download and use for individuals who have an International SOS subscription. The description does not mention any in-app purchases or separate costs for using the app's core functionalities.

### What kind of support does the app offer during emergencies?

In emergencies, the app connects users instantly with a team of health, security, and logistics professionals. It provides crisis guidance for various situations like natural disasters or political unrest, and sends location-based alerts during emergencies.

### Who is the target audience for this app?

This app is designed for individuals who travel internationally. It is particularly useful for those who want to stay informed and prepared, requiring access to expert advice, medical and security support, and destination insights while abroad.

## Version history (last 5 releases)

### 18.14.0 — 2026-07-23

Trip questionnaire support and Assistance Chat improvements

### 18.13.1 — 2026-07-02

All active alerts view is now available along with support for Japanese assistance chat.

### 18.13.0 — 2026-06-30

All active alerts view is now available along with support for Japanese assistance chat.

### 18.12.1 — 2026-06-20

Traveller Training is now available, improved session experience and background location efficiency.

### 18.12.0 — 2026-06-17

Traveller Training is now available, improved session experience and background location efficiency.

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## More apps by International SOS Assistance, Inc.

- [Aspire Auto Assistance TH](https://appshunter.io/ios/app/aspire-auto-assistance-th/id922871172)
- [MedFit](https://appshunter.io/ios/app/medfit/id986833887)
- [Intl.SOS TeleConsultation](https://appshunter.io/ios/app/intlsos-teleconsultation/id1346845252)
- [My Malaria Kit.](https://appshunter.io/ios/app/my-malaria-kit/id1466186740)
- [Clinics TeleConsultation](https://appshunter.io/ios/app/clinics-teleconsultation/id1523602956)

All apps by International SOS Assistance, Inc.: https://appshunter.io/developer/465662564

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*