# Internet & SmartHome+ — user reviews > 70 indexed App Store user reviews of Internet & SmartHome+ by TELUS Communications Inc., rated 5.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/internet-and-smarthome-plus/id6473057948/reviews - App overview in markdown: https://appshunter.io/ios/app/internet-and-smarthome-plus/id6473057948.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (13 of 70) ### 1/5 — Frustrating app update *2026-08-10* This app was changed for no good reason, and now I can’t properly view my CCTV cameras that are connected to my TELUS SmartHome+ system. The cameras worked before the app was changed, but the new version has made accessing them unnecessarily difficult. Why change something that was already working? If customers have security cameras, being able to quickly view the live camera feeds should be a basic and reliable feature. TELUS needs to fix this and restore easy access to the cameras instead of making the app more complicated. **Developer response:** Thanks for reaching out. We recently fixed an issue that was preventing some customers from viewing their live camera feeds. To get things working again, please make sure your camera is online and updated to the latest firmware. If you still need help after updating, request a callback from us by tapping the (?) in the top-right corner of the app. ### 1/5 — Garbage *2026-08-08* Always complicate **Developer response:** We're sorry to hear that you're not enjoying your app experience so far. Whether you're having trouble with login, setup, or anything else, we'd love to support you. You can connect with a member of our team at telus.com/contactus. We're here to help! ### 1/5 — Awful. *2026-08-04* Doesn’t work. Forced to use for network configuration as opposed to connect now, and it shows as offline even though it’s not. **Developer response:** Thank you for your feedback! Our team has now resolved this bug. Please ensure that your app is updated to the latest version, then go to the "Manage" tab of the app to view your connected devices. You can pull down on the screen to refresh. If you continue to see false disconnects, we'd like to investigate and solve this issue for you. If this is the case, please take 2 minutes to post on TELUS Neighbourhood (telus.com/neighbourhood), our community forum. This will connect you directly with our support team. ### 1/5 — Unacceptable Downgrade *2026-08-03* Calling this an upgrade to the old app is laughable. Immediately realized there’s basic functionality from the old app that isn’t even accessible on this one, and they’ve made it impossible to use the old app as it’s been replaced by a message to “upgrade” to this one. People need to be fired for this, for the sole reason of releasing this as a mandatory “upgrade” without even verifying that it could - at the very least - do what the old app could. Extremely disappointing. **Developer response:** We're sorry to hear that you're not enjoying the app experience so far. We're working on continuous improvements and new features, and we welcome your feedback. If you have any specific suggestions of what you like and don't like, we'd love to hear it. Submit your ideas in the app by going to Settings > Give feedback. ### 1/5 — Want my old app back *2026-07-31* I was forced to switch to this as the old Telus Connect no longer works, and this app won't load anything properly. It takes five minutes or more to refresh content, and I can't get in to my WiFi settings any more. **Developer response:** Hi Steve, we hear your frustration. Five-minute load times aren't expected, and I've shared this feedback with our development team to investigate. If you're having trouble finding wifi settings, try using the SmartHome+ Assistant in the app for navigation tips (purple icon on the bottom menu bar). ### 1/5 — I can't see any devices connected to my wi-fi *2026-07-26* In the connect app I could see a list of the gadgets using my wifi, now it is not possible. **Developer response:** Hi Roman, sorry to hear that you're having trouble seeing your devices on your network. We're currently experiencing a bug with this feature, and our team is hard at work to have it back up and running soon. In the meantime you can try to resync your device by navigating to the manage tab and pull down the screen to refresh your device list. Thank you for your patience. Please stay tuned for app updates! ### 1/5 — Garbage *2026-07-25* Doorbell camera doesn’t even show up in adding devices so its useless **Developer response:** Hi Polandru, we're here to help. You can request a callback from a member of our team by tapping the (?) icon in the top-right corner of your app screen. We can work with you over the phone to get your doorbell camera up and running! ### 1/5 — Bring back the old telus connect *2026-07-25* Unresponsive. Devices say they're connected while they aren’t. Can't see devices that were disconnected for a certain period. The old app is more accurate. **Developer response:** Hi Jillocked, sorry to hear that you're having trouble seeing your devices on your network. We're currently experiencing a bug with this feature, and our team is hard at work to have it back up and running soon. In the meantime you can try to resync your device by navigating to the manage tab and pull down the screen to refresh your device list. Thank you for your patience. Please stay tuned for app updates! ### 2/5 — Cannot Opt Out of This One *2026-07-24* I get that I am the minority saying this, but my experience with the older TELUS Connect app was that it did exactly what it needed to and it worked fine. Home speed tests? Great. Notifications for specific devices or networks joins? Great. Easy to navigate and find and pause devices? Definitely. Sure, it didn’t support the WiFi Boost 7 when TELUS released them and their support had to scramble to get your access setup, but that’s not a deal breaker. That was an infrastructure issue and it was easy to work around. But I could EASILY control which devices were connected, which groups they were in, and had custom names and setups for each device. Now the mandatory switch has happened and I’ve lose ALL of my setup. You couldn’t do us the small kindness of warning? I got no email, no notice of being switched like the support site says, and here I am downloading some newer, bloated app to simply control my network. I have no interest in cameras or any other ‘Smart’ device provided by TELUS. This new app is.. Not pleasant to use. There is no in-app notification control, so their support and AI will tell you to manage it at the OS level. This is a huge oversight. I’ll definitely be shopping for a new ISP because of this nonsense. **Developer response:** Hi Kohralian, we're sorry that you're frustrated. Over time, we'll be adding new features to enhance your experience. Thanks for your feedback about notifications. If you have additional ideas, we welcome you to share them in app Settings > Give feedback. ### 1/5 — Annoying *2026-07-17* Set up this app just so we could use the backup wifi, only for it to notify me every 5 seconds to plus my fully charged phone in, it drained my battery 40% while not in use, yet that same draining does not occur without those notifications, FIX THOSE! **Developer response:** Hi - we want to investigate and fix this for you! Please take 2 minutes to report it on TELUS Neighbourhood (telus.com/neighbourhood), our community forum where you can chat directly with our TELUS team and submit this issue to be fixed. When you post on TELUS Neighbourhood, please mention that you were sent from the App Store. ### 1/5 — Camra not working *2026-06-05* My all camras not working **Developer response:** We're here to help! Please tap the purple SmartHome+ Assistant icon on the app's bottom menu for troubleshooting, or tap the (?) icon in the top-right corner to request a callback from our team. ### 1/5 — Firmware is unreliable *2026-05-15* On my second camera and experiencing the same problem again where the recording and notifications completely stop functioning. 3+ factory resets and it still won’t work. **Developer response:** We’re sorry to hear that you're dealing with this camera trouble after multiple resets. Since you are logged into the app, please tap the purple SmartHome+ Assistant icon on the bottom bar of the main menu for quick troubleshooting. If that doesn't fix it, tap the (?) icon in the top-right corner to request a callback from us. ### 1/5 — Has been working poorly since recent update *2026-02-25* Will send notifications but not show live feed. App logs out almost every time but still somehow sending notifications. **Developer response:** Thank you for bringing this to our attention. I’m sorry to hear about the issues you’re experiencing with the live feed and app logging out. For immediate assistance and solutions, please go to the support section of our app and request a call back. A representative will call you to help resolve any issues you are experiencing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not even able to login *2026-08-25* I am using IOS 26.6. The app won't even let me login. I have raised a complaint 2 weeks before. Still no solution. ### 1/5 — It just doesn’t login *2026-08-23* The previous app was great. The new app just don’t let you login. **Developer response:** Hi, sorry to hear that you're stuck at login. This app is designed to work with your My TELUS username and password. Try the troubleshooting steps at telus.com/loginsupport, and if you're still not having any luck, give us a call at telus.com/contactus. We'll get you up and running. ### 1/5 — They don’t keep their promises *2026-08-22* I had a decent deal with Telus. Then, as my contract was about to expire, I called to ask for a new contract. They told me I didn’t need to change anything, as I had a five-year locked-in contract for the same fee. But they told me they could give me a better deal. BIG FAT LIE. Now I am stuck with a two-year contract for $27 additional a month. I feel betrayed. I already called, and they did not fix my problem. No, I do not recommend Telus. **Developer response:** Hi Hugh, we're sorry to hear about your experience and want to make it right. Since you've already tried calling, I want to connect you with specialized support without waiting on hold. Please take 2 mins to post on our community forum, TELUS Neighbourhood (telus.com/neighbourhood), so that we can connect with you and resolve your billing issue. ### 1/5 — Looks pretty, but that’s about it *2026-08-21* A ton of my devices are not showing up, and after three weeks of refreshing the list hasn’t changed. When I do refresh I just get the red banner at the bottom that says “Not all devices are up to date yet. Please try again later.” I also had some devices intentionally paused on the old app. Those that actually showed up in the new showed that they weren’t paused, but I had to go in and pause them, then unpause to get them to connect. The paused devices that aren’t showing up - I haven’t yet figured out how to fix that. There was nothing wrong with the old app. I’ve yet to see anything better with this one. **Developer response:** This is not the experience we want you to have! We're sorry for your frustration. Something must be going wrong on the backend if your devices aren't connecting after 3+ weeks of refreshing. We'd like to investigate and resolve this issue for you. Please take 2 mins to post on our community forum, TELUS Neighbourhood (telus.com/neighbourhood), so that we can connect with you and troubleshoot your account. ### 1/5 — … *2026-08-20* Forced “upgrade” that missing the basic functions from Telus connect **Developer response:** Sorry that the transition from Connect has left you without functionality you relied on. We'd like to understand exactly what's missing so it can be looked into. Please share the details in-app via Settings > Give feedback. ### 1/5 — Inutile *2026-08-19* Encore Telus team: ils savent vraiment faire des applications inutiles. Pourquoi changer ce qui fonctionnait passablement bien? Nouvelle application qui nous donne moins d’information qu’avant. Laissez l’internet avec l’ancienne application et votre maison connectée séparément. On en a pas besoin. Je l’ai supprimé. **Developer response:** Merci pour votre retour, et désolé d'apprendre que vous êtes déçu(e). On comprend que la transition vers une nouvelle application n'est pas toujours bienvenue, surtout si elle vous donne l'impression d'avoir moins de fonctionnalités qu'avant. Ce n'est pas notre intention, et on aimerait comprendre ce qui manque précisément pour vous. Est-ce une information sur votre connexion internet, vos appareils connectés, ou autre chose? Dites-le-nous dans l'application sous Paramètres > Donner votre avis. On veut corriger le tir. ### 1/5 — New app? Where is Telus Connect?? *2026-08-15* This app is so bare bones it’s terrible what happened to the old ap, I can’t use Telus Connect anymore it just send me to download in app which barely functions 0/10 **Developer response:** Thanks for your honest feedback, and we're sorry to hear that the new app isn't meeting your needs. Could you tell us specifically what's not working or missing for you? That'll help us prioritize the right fixes. You can share details in-app via Settings > Give Feedback. ### 1/5 — Inutile *2026-08-15* Encore Telus team: ils savent vraiment faire des applications inutiles. Pourquoi changer ce qui fonctionnait passablement bien? Nouvelle application qui nous donne moins d’information qu’avant. Laissez l’internet avec l’ancienne application et votre maison connectée séparément. On en a pas besoin. **Developer response:** Merci pour votre retour, et désolé d'apprendre que vous êtes déçu(e). On comprend que la transition vers une nouvelle application n'est pas toujours bienvenue, surtout si elle vous donne l'impression d'avoir moins de fonctionnalités qu'avant. Ce n'est pas notre intention, et on aimerait comprendre ce qui manque précisément pour vous. Est-ce une information sur votre connexion internet, vos appareils connectés, ou autre chose? Dites-le-nous dans l'application sous Paramètres > Donner votre avis. On veut corriger le tir. ### 1/5 — No iPad support *2026-08-11* Unbelievable that just like Connect, there is no support for landscape viewing on iPad. This is a simple thing that any competent developer can program in a few hours. **Developer response:** Thanks for your feedback. I've passed this along to our development team as a specific request. We can't promise a timeline, but it helps to know this is impacting your experience on iPad specifically. ### 1/5 — Doesn’t work *2026-08-11* Stays at login page always . Forces you to setup internet VPN back up which even if you go through all the steps reluctantly doesn’t work . **Developer response:** Hi, if you're stuck at the login page, you're likely mid-migration to SmartHome+ and your features (including internet backup) will unlock automatically once migration is complete. You can continue using the Connect app while the migration is in progress. Are you still experiencing this issue? If so, let us know in app Settings > Give feedback. ## Most praised reviews (10 highest-rated) ### 5/5 — awesome *2026-08-21* I extremely recommended Thanks **Developer response:** Thanks for your review, Rypia! We're glad you're enjoying the app. ### 5/5 — Great system *2026-06-23* I have found my cameras to be very reliable and will record when someone comes to my door. It will even tell me if a dog comes with them! **Developer response:** We're very happy to hear that you find your cameras reliable and enjoy the smart detection features. Thank you for choosing SmartHome+! ### 5/5 — Good service *2026-06-23* I like that I can download clips. Easy to use the cameras **Developer response:** We're glad you find the cameras easy to use and enjoy the clip downloading feature. Thanks for sharing your experience! ### 5/5 — Great app *2026-05-13* It’s very easy to navigate the app and I love that I can download the recordings right away **Developer response:** We love hearing this! Making it effortless to navigate your smart home and grab your camera recordings instantly is exactly what we aimed for with the SmartHome+ app. Thank you for taking the time to share your experience with us. ### 5/5 — Perfect app for whole home automation *2026-04-09* Not only does it empower me to automate my home with a wide range of Telus devices but it integrates so well with non Telus devices as well. One app to rule them all. ### 5/5 — Works well *2026-03-20* Have been thinking of trying it for long and I did finally . Works as expected ### 5/5 — Good updates *2025-08-21, version 1.26.1* Good series of improvements in load time, and responsiveness- thanks. ### 4/5 — Not perfect *2025-01-21, version 1.9.2* There COULD be a few tweaks done to the app for it to get better reviews. For example, multiple select to delete or to save. But we ARE talking about the alarm.com system. I could list what would make it better for ease of use, but I don’t have the time nor the space on here to list everything. ### 3/5 — Update *2026-08-14* please implement the scheduling function again. **Developer response:** Hi, thanks for flagging this. The scheduling function from Connect isn't gone, you can recreate it using the Routine feature in SmartHome+, which lets you set schedules for your devices and home internet. Give it a try and let us know how it goes. ### 3/5 — Ehhh *2025-10-06, version 1.28.0* It’s okay, I wasn’t able to use the camera for awhile because the app wasn’t working correctly. Im able to use it now. They really need to make it easier to pause recording and notifications, I really don’t need to get constant notifications that i’m sitting on my couch or walking by the camera. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*