# in.touch™ world edition — user reviews > 31 indexed App Store user reviews of in.touch™ world edition by Gecko Alliance, rated 1.30/5 from 4 ratings. - Source: https://appshunter.io/ios/app/intouch-world-edition/id558016277/reviews - App overview in markdown: https://appshunter.io/ios/app/intouch-world-edition/id558016277.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 3 ## Newest reviews (11 of 31) ### 2/5 — Publicity in app sucks!!! *2016-12-13, version 2.1.3* Good app but they should remove flashing advertising.. very annoying !!! ### 2/5 — It's ok *2016-09-30* I wish they'd fine tune this some... The temp adjustment seems finicky at times depending what device I'm on. I wish they'd actually have a winter setting on here as that's really the sole purpose for buying the device and app. Also I wish there was a way to turn the filter on for a set period of time (TIMER) and not schedule it like letting it filter and circulate chemicals then getting your electric bill a few weeks later and 💩! Lastly the WiFi connection does work for the remote app.. ### 2/5 — Pas correct *2016-08-13, version 2.1.3* C'est pas correct de faire payer l'utilisateur tandis que la publicité reste active dans l'application. Pour ça je vous donne 2 étoiles. ### 2/5 — Don't waste your money! *2016-02-01, version 2.0.9* Finally got this up and running with a wifi range extender for a grand total of $530, and it still only works half the time. Useless for what I bought it for because it is so unreliable! ### 2/5 — Unreliable and basic *2016-01-02* Desperately needs an update: - terrible wifi range even after I installed another wifi router closer to spa. - you'd think with a paid version of app it would allow email notifications /alerts if spa temp goes below setting etc. no such features ...just basic turn off /on light and temp control (and that doesn't always work !).. Pretty dated app that is in need of major overhaul with less bells and whistles and more actual useful features. I hope someone from Gecko is reading reviews ... ### 1/5 — In.touch and the app are junk *2015-09-24* This app doesn't work at all with iOS 9, and honestly, didn't work as intended with prior versions. If you use a Cisco router or ASA, forget it. Gecko has no clue on what ports and protocols these devices use. The in.touch never stays connected to the wifi and I am using commercial access points with about 10 other devices connected with no issues. The in.touch uses really old technology, don't waste your time or money on the in.touch unit, or the app. Both are junk. ### 1/5 — Wast of time & money *2015-09-23* Never could get it to work. No support at all for this app. ### 1/5 — Internet doesn't work *2015-09-19* And now it doesn't work with the ios 9. This was the reason I bought this spa pack. Sigh ### 2/5 — Doesn't work with iOS9 *2015-09-17, version 2.0.4* Great layout, app isn't always reliable.. Doesn't always work on cellular network. The app should have push notifications to show if anything has gone wrong with the spa. ### 1/5 — Don't work anymore *2015-08-30, version 2.0.4* This World version don't works anymore since we're on iOS 8.4. Can't connect via cell. Reset spa with pin 3 and 4 but can't connect. Still working on wifi. ### 1/5 — Worked for a short time? *2015-03-18* Purchased and installed the unit. Did the set up at least 50 times over a week or so. Works fine in the house over Wifi. Worked for a short time remotely via cell service but quit. Tried resetting it way to many times again. Waste of money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Is the App dead? *2020-11-23* This app only work 50% of the time. Now it is completely dead. Any suggestions would be great. I not able to monitor my spa on the rental property. **Developer response:** Good day, We're very sorry for the update issue you're facing. Our team is working right now on fixing the issue so that the updates goes through. Please send us your contact info at techsupport@geckoal.com so that we can help you with your module. Thank you! ~The Gecko Team ### 1/5 — Terrible *2020-03-19* Very buggy. Crashes constantly. Only works when you are on the network the spa is on. Basically worthless. The entire point of this PAID app to allow you to access the spa off the network. I’m wondering if this isn’t a scam. **Developer response:** Good day, The status LED on your module should be blue, allowing access from anywhere in the world as long as you have an internet connection. If the LED is green, then it can't communicate with our server. Contact us at techsupport@geckoal.com and we'll give you a few tips to bypass your firewall and allow communication with our server. Best regards, ~The Gecko Team ### 1/5 — This is bad ! I paid $$$ for the ability to use it *2018-02-16* I paid a lot to have this feature on my spa. And it doesn’t work ### 1/5 — 95% of the time dose not work *2017-03-01* This is a great idea if it ever works. Have the spa since last fall 2016.. for months the spa couldn't even maintain the connection with the router located 15' away form it. 6 months later... and a hand full of calls to the authorized dealer and now it connects but the app doesn't work. Not even the world version. Looks like they need a lot of work to make it functional :( ### 1/5 — Worked for 6 days *2017-02-08* Give my money back or fix the app. Expensive addition to my spa that doesn't work. ### 1/5 — Do not buy this app *2016-09-20* Requires you to be on the same wifi network. They basically lied about this. false advertising! Get the free home edition. ### 1/5 — Not good *2016-08-30* Dosnt connect unless you are next to the spa ### 1/5 — Disappointed *2016-01-08* I just purchased a spa with the in touch. After one week the app stopped working. Tech support could not help me since I was not in front of the spa. I am nine hours away from my rental. I wish that I would have saved my money. ### 1/5 — Basic unstable app *2015-12-13, version 2.0.9* First, it s a shame that I had to pay 5$ to get the world edition when I already spent 250$ to buy the in touch module. This app is unstable and crash quite often. It will connect 50% of the time with my spa. The app is so basic, so many featured are missing... they should have maximised it....ex: I can control my 2 water pumps but not my blower...was is that hard to add a button for the blower? They should also add an alert if the water temperature of the spa goes down under 96 degrees...this could make us save a disaster... There no such features... I regret buying this app and the in'touch. ### 1/5 — Crashing *2015-09-28, version 2.0.4* Just purchased this app for my HYDROPOOL hot tub. It keeps crashing at launch. Need a software upgrade to run. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2015-10-05* I have to be honest I was a bit skeptical as the app was not working well with my iOS 9 iPhone at first , but since updating to 9.2 it works flawlessly , love it, nice to change settings at work, change filter programs, temperature, even turn on or off jet pump and blower from any where in the world ### 5/5 — Works awesome. Must have for spa owners *2014-02-07* I just installed this for a new customer. I am amazed at how easy it was to install and how well it works. It adds a whole other level of controllability to your spa. ### 4/5 — Connection Problems *2014-11-16, version 2.0.4* After the latest version (Nov2014) app seems to lose connection!!! ### 4/5 — Good start *2014-11-15* Would love to have a run time feature to know how long heater is running for, a wifi indicator on app to tell how good signal to router is, and a alert feature (text msg?) if tub drops below certain set point for winter. Overall, app works fine, can monitor temp, turn off and on pumps, blower, light, and has maint reminders, filter cycle programs, and other neat features. ### 4/5 — Very handy, some issues *2013-06-29, version 1.2.0* We love the app which allows to manage our tub from anywhere in the world (hydropool 775) Setup was very easy, overall we are happy with it but we noticed the following: - it should have the status of the different components as it shows on the tub display (filtering, heating) - it should give the option, especially for a paying app, to not show adds on the main page - it often says "filtration suspended" when in a filter cycle, and indeed the filter pump is not running at that time. Not sure if its an app problem or a tub problem. Going to our dealer this week to ask about it ### 3/5 — Needs some updating *2016-11-03* It works now, most of the time, but I wish they would improve the app, add features, and I wish they had an IFTTT channel. ### 3/5 — Won't open in ios9 *2015-09-28, version 2.0.4* Hopefully this gets fixed soon. ### 3/5 — OS 9 update needed *2015-09-18* Like this app, but crashes at launch with iOS 9. Update please. ### 3/5 — Step in the right direction & Great Support! *2013-02-26* I am ecstatic that I now have the ability to change my hot tub settings anywhere that I have cell service. This app is long overdue. Unfortunately 3 stars b/c it has lost some of the flexibility of the original wifi-only in.touch app. One of my peeves of in.touch world is that you can no longer toggle economy mode manually. You also need to have a consistently strong wifi signal between your home router and the tub for this to work correctly. I chose to purchase a wifi range extender to help. The app support from in.touch is fast and very helpful. ### 2/5 — Died with iOS 14.2. *2020-11-17, version 2.2.9* Seems to have now died altogether. Any suggestions? Can’t access the spa because the app crashes immediately on start up now Thanks. **Developer response:** Good day, We're very sorry for the update issue you're facing. Our team is working on fixing the issue so that the updates goes through. Please send us your contact info at techsupport@geckoal.com so that we can help you with your module. Thank you! ~The Gecko Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*