# INTRUST Bank — user reviews > 108 indexed App Store user reviews of INTRUST Bank by INTRUST Bank, rated 4.80/5 from 8,332 ratings. - Source: https://appshunter.io/ios/app/intrust-bank/id1533878437/reviews - App overview in markdown: https://appshunter.io/ios/app/intrust-bank/id1533878437.md - Rating breakdown: 5★ 7,378 · 4★ 480 · 3★ 153 · 2★ 60 · 1★ 261 ## What do users think of INTRUST Bank? Overall sentiment: negative **Pros** - 💻 Easy to use - 🚀 Convenient features - 🔒 Secure banking - 🤝 Good customer service **Cons** - 🐛 Frequent app crashes - 🔍 Confusing interface - 📱 Mobile deposit issues - ⚠️ Unreliable account balances **Commonly reported bugs** - Login and sign-in problems - Delayed transaction notifications - Inconsistent mobile deposit functionality - Sync issues between app and online banking **Most requested features** - Improved mobile deposit process - Clearer transaction details - Customizable app layout - 24/7 in-app support ## Newest reviews (11 of 108) ### 4/5 — First time using app *2026-08-01, version 3.36.0* This is about my second time to use this app. So far, it has been extremely easy and I am loving it. ### 3/5 — Depositing a check *2026-04-23, version 3.33.0* The App makes it difficult to deposit a check compared to banks that have been doing it for 10+ years ### 5/5 — Love the App!! *2026-02-27, version 3.30.2* Love the App! So easy to use! ### 3/5 — New to the App *2026-02-03, version 3.30.2* I am new to the App so my opinion might change down the road but it does not provide easy to figure out steps for newbies. ### 5/5 — Great app *2026-01-17, version 3.30.0* Every time I use this app, it works perfectly. I’m impressed with the fluidness of the operation. I appreciate the work it takes to keep this app going.🤓 ### 5/5 — Great App *2025-12-27, version 3.30.0* This app does everything I need it to, is well designed, and easy to use. ### 2/5 — Old Phones Incompatible *2025-12-08, version 3.16.0* I own an iPhone from 2017. With Apple withdrawing updates for older models, I cannot download the latest update. I cannot even access the app. I wish there was an option to use an older version of the app if you have an older phone, with an understanding that the latest update is more secure. ### 5/5 — Best bank *2025-11-21, version 3.29.0* Love this bank, never have had a problem. Friendly and professional. ### 5/5 — Great Service! *2025-11-10, version 3.28.0* The service INTRUST Bank offers in store and online is fantastic! The tellers are super friendly and very helpful. ### 5/5 — Awesome bank! *2025-10-18, version 3.27.0* Trustworthy bank over 20 years. Kind tellers and on credit cards or debit the fraud division catches all. So thankful for this bank close to where I live & Atms at QTrips and Dillons free! Awesome Bank and IRA’s or CD’s, too! They have it all! ### 5/5 — Better app *2025-09-09, version 3.26.1* I like this app much better than the old ones they upgraded check deposit. Much easier to deposit checks. ## Most critical reviews (10 lowest-rated) ### 1/5 — INTRUST updates *2026-06-06, version 3.28.0* My app was working great! Then they updated it and now I can’t even log in to see my account. I try to download the update and when I do there is no option to update just Open app. Click that and it goes back to you need to update. A loop with no end. ### 1/5 — Can’t access with new update *2026-06-01, version 3.28.0* App wont allow me to access my information after the new update because it requires me to update my entire phone. I shouldn’t be forced into updating my phone for your app to work. ### 1/5 — App logic problem for recurring payments *2025-12-08, version 3.29.0* Tried to set up a monthly payment for 12 iterations. Wanted to set monthly on the 21st of the month. That went fine. Could NOT select a start date for the payments because the 21st happened to be on a weekend this month. Had to go back and set the payments back to the 19th for the start date would actually show up in the app! This needs to be fixed!!! ### 1/5 — Don’t trust the 5-star reviews. Nothing works! *2025-11-25* You should only bank here if you do not care about Mobile Banking. (See nearly ALL 5-star reviews—they’re mostly about the bank, not the app. A fair number of them are from…let’s just say “long-time” customers.) As for the app, balances are from 3 months ago. It says there is an error but then it never resolves. On just getting my current balances! If you can’t handle getting my balances right, why would I even try to do something as important as making a mobile deposit? The app never quite works right, even in the little things. This is the #1 reason that most of my banking is elsewhere. It’s 2025. Adapt or die. ### 1/5 — Will not let me update new version of app *2025-11-16, version 3.16.0* Why can’t I update my INTRUST account. It says you need the new update but when I go to the new update it loads and send me right back to the screen with the update message. In other words I can check my account 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾😢 ### 1/5 — Mobile phone vs Computer *2025-10-10, version 3.27.0* Computer has lot of access to your data or information that you can look it up but mobile phone is limit access. It’s block you ### 1/5 — Business mobile bank *2025-09-05, version 3.26.1* I can’t stand how long it takes for the mobile banking to update to give you an accurate available balance I will be switching banks here soon because of this ### 1/5 — Mobile Deposit *2025-08-03, version 3.25.1* The app is finicky and it takes me 5 - 6 tries to deposit a check — despite clear photos and matching deposit amounts. ### 1/5 — Trash *2025-05-15, version 3.22.1* This app and this entire banking systems, whether it’s app or web browser, is garbage. Complete trash UI. ### 1/5 — Business account *2025-05-13, version 3.22.1* Absolutely ridiculous hoops to jump through. App is decent but customer service call center is a joke. Been doing business for a while they brought out a new app and I had to get permission to deposit checks (been doing mobile deposit for months no issue then bam need permission) since new app have not had one successful mobile deposit yet. ## Most praised reviews (10 highest-rated) ### 5/5 — Small town BIG Bank *2026-08-03, version 3.36.0* INTRUST bank in Newton is the best. They provide all the services of a big bank but with that small town bank customer service. Employees are so friendly and accommodating. ### 5/5 — the most trusted *2026-07-14, version 3.35.1* i’ve been banked with intrust for forever and no matter what they always got me! ### 5/5 — Quickest *2026-07-08, version 3.35.1* It is the most convenient and safest money transfer s I ever used. ### 5/5 — Great people and software *2026-07-05* I’ve banked with Intrust for almost 20 years. They always have super helpful and friendly people – but their software/interfaces are great also. This is helpful in running a small business! ### 5/5 — Love INTRUST!!! *2026-06-16, version 3.35.1* All the tellers are ALWAYS friendly and very informative! I’d recommend this bank to Anybody!! ### 5/5 — So far, so good *2026-05-04, version 3.33.0* So far been great service and customer service too. Keep it up guys. ### 5/5 — INTRUST IS THE BEST *2026-04-30, version 3.33.0* Always AMAZING all around - Great people, Great service, Great bank. I’ll bank here for LIFE. ### 5/5 — Dependable *2026-03-31, version 3.32.0* I am able to complete almost every banking task I need to complete with a minimum of complications. ### 5/5 — Luz *2026-03-16, version 3.32.0* Great patience and great job ### 5/5 — Online Banking *2026-03-12, version 3.32.0* Intrust really makes online simple and easy to use. I have spoken to their support on the telephone and have never had an issue that was not simply resolved. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*