# Investec Private Client — user reviews > 62 indexed App Store user reviews of Investec Private Client by Investec Ltd, rated 3.40/5 from 38 ratings. - Source: https://appshunter.io/ios/app/investec-private-client/id603019723/reviews - App overview in markdown: https://appshunter.io/ios/app/investec-private-client/id603019723.md - Rating breakdown: 5★ 17 · 4★ 3 · 3★ 5 · 2★ 3 · 1★ 10 ## Newest reviews (16 of 62) ### 2/5 — I would expect better *2026-04-09* You would except better performance from a leading Private Bank in SA. There’s also glitches, bugs etc. with this app. **Developer response:** We appreciate you sharing your feedback with us. Please update to the latest version of the app, and if you're still experiencing these issues, you can email us at online.queries@investec.co.za and we will log this with our Digital team. ### 3/5 — Transaction History not working *2025-11-23, version 3.81.0* App closes down when you hit the time periods (30,60,90,120 days) in your transaction history ### 4/5 — Good. Can be better. *2025-10-03* Kept up to date with security features. Something that seems off: when selecting the first beneficiary to be paid, the list ‘jumps/move’ down, sometimes the selected beneficiary jumps off the visible list at the bottom of the screen. This is a bit irritating. This happens as the app has to make space at the top of the beneficiary page to show all the beneficiaries selected to be paid. Is this function really necessary? **Developer response:** Thank you for bringing this amtter to our attention. Please email us at online.queries@investec.co.za and we will investigate this with our ditital team and assist you further. ### 4/5 — Inexcusable Downtime *2024-03-19, version 3.33.0* The SA and UK bank usually have downtime almost every week, app is always on maintenance mode as if it’s still 2010. I have been struggling to login today. The technical team needs to pull up their socks, I am not impressed by errors in your transaction engine and all the intermittent bugs. I love a lot of other things about the app and online banking though, I believe it could improve. ### 4/5 — Electricity purchase *2023-01-24, version 3.11.0* The South African app does not allow you to send a confirmation text to your phone unless it is a South African number. I have a UK phone number but purchase electricity in SA however I can’t use my own number to complete this. I have to make use of someone else’s SA number. Please fix. ### 2/5 — Unable to request PoP on App *2022-05-17* Cannot request proof of payment on app but can download from web. Please fix this bug! ### 2/5 — New App needs a lot of rework *2022-04-04, version 3.0.2* Over complicated the UX making it less user friendly and not intuitive. The app also hasn’t worked for the last three days, had to delete the app and reinstall it. ### 3/5 — Notifications don’t clear *2020-11-21* Overall a great app, but I always have a red notification on the app that won’t clear. In the past I’ve had to delete and reinstall the app to get it to clear. ### 3/5 — Please add FaceID support for iPadOS *2020-05-17* Good app, having moved from FNB I do however miss the iPadOS FaceID unlock/login functionality which is preventing me from giving a higher rating - this functionality is already present on iOS please add it here for iPad Pro users’ etc’s benefit. Thanks ### 2/5 — iOS 13.3.1 Version2.48 *2020-02-15, version 2.48* Since I updated to this the app is hanging every time I attempt to pay someone . I get through the process until I attempt to confirm then it fails! Or is version 2.48 at fault ? ### 3/5 — App Notification *2020-02-02, version 2.47* Every time I log in to Investec online I get a notification from the app to authenticate the login with biometrics. This results in the red notification number on Iphone displayed on the app. This does not go away even after I have completed the authentication. This is quite frustrating as it constantly now shows that I have a Investec notification even though I don’t. I need to delete and reinstall the app to get this away. Will review rating 5 star once this is fixed as the app works fine otherwise. ### 2/5 — Useless now on iPad *2019-09-03, version 2.42.2* Used to love the app on iPad, but for some reason payments can no longer be made. I wasn’t aware of this change, but bizarrely you can go through the entire payment process to the point of entering the OTP then it just fails. Called the helpline who told me the functionality has been removed! Works OK on the phone, (with the smaller screener and less accurate keyboard, and having to switch between app and messages to enter the code)... please bring this back to the iPad app! ### 2/5 — Touch ID should be optional *2019-07-07, version 2.40* The app forces you to use Touch ID and doesn’t give you any ability to remove it. The support team also weren’t able to help! Please fix ASAP! ### 4/5 — Getting better... *2019-04-09, version 2.38.0* There are still some glitches but these appear online as well so I assume it’s the backend systems which need to be fixed e.g. your rent might be £1,000 but when you go to the transactions tab or income and spend tab, it will show £1,015.67 but your bank account detail, it will show £1,000. Obviously this is wrong. Next new features required: 1. Edit budgets on the mobile app 2. Edit transaction categories on the mobile app 3. Be able to refresh accounts on the mobile app. This works for ones that are automated. Some accounts require manual refresh where the window with login details reappears. This isn’t possible on the mobile app and needs to be added 4. Be able to add new accounts on the mobile app. Currently can only remove. Overall I think Investec needs to invest more in the mobile platform as that is where the world is at these days. Gone are the days where you have time to sit down at a desk and use a website for banking. It’s all about apps for the modern generation. Their old school clientele won’t use the website either that much since they mostly have private bankers whom they simply email. You can do better Investec! ### 2/5 — Touch *2018-11-05, version 2.33.0* My iPhone allows me to use fingerprint activation, my iPad still requires password. Both are using iOS 12.2 Why? ### 2/5 — Can’t search beneficiaries *2018-09-19* Can’t search beneficiaries. Cannot download payments retrospectively or send confirmation of payment from app. Cannot add once off payment beneficiary as a new permanent beneficiary if you change your mind or don’t set the beneficiary up first before going to payment section. Kinda poor quality app for such a good bank. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not logging in *2025-04-28, version 3.56.2* Download the app on my iphone but it keeps giving me an error message when i try to login. Now I can’t access my account!!! ### 1/5 — Stuck at login screen for months *2022-12-19, version 3.10.2* I can’t get beyond the app login screen and it’s been like this for months despite countless updates. The only way I can do any banking is via desktop. What a joke. ### 1/5 — Pretty useless *2022-08-09, version 3.4.1* When downloaded onto iPad with Apple Magic keyboard, the view is fixed in Portrait mode and can’t be rotated to view in Landscape mode. A massive failing - imagine watching a movie in portrait mode because that’s what it’s like. And the recent update hasn’t done anything to change my review. It never will until landscape mode is enabled by the developers. ### 1/5 — Does not work *2022-03-17, version 3.0.2* Always has been glitchy and now does not work / open at all on iPhone. Fix this pls Investec. ### 1/5 — The app doesn’t do savings. *2022-02-12, version 3.0.0* If you just have a savings account, don’t bother loading the app; it is not for you. Investec savers and Investec investors are different. ### 1/5 — App crashes *2020-03-31, version 2.50.1* Was forced to update as old app was no longer supported, so updated App now crashes on FaceID and terminates. ### 1/5 — Useless and phone number goes to South Africa *2020-02-17, version 2.48* Every time you upgrade it breaks. Uk number diverts to South Africa where the phone line is rubbish. They NEVER call you back. Considering the money invested in this company ...this is an absolute disgrace ### 1/5 — Poor *2020-01-08, version 2.47* Worked fine for a few months but now the Watch app has become inaccessible (even after deleting and reinstalling). It just delivers a phone icon with a red strikethrough line. The phone app doesn’t recognise my fingerprints (no prob on other apps). This has gone from a limited functionality app worth 3 stars to 1 star. ### 1/5 — Totally useless *2019-02-22, version 2.36.2* Updated to the latest version and the app no longer works. Tried to uninstall and reinstall and the registration does not work. Useless App. ### 1/5 — Terrible app *2018-07-02* This is app is ALWAYS down for maintenance, usually Monday mornings when you want to do online banking. Really expect more from Investec. Extremely disappointing ## Most praised reviews (10 highest-rated) ### 5/5 — Less bloat - simple, intuitive UI *2025-10-26* Having used most of the other banking apps for most of the big banks in SA for many years, it’s refreshing to use an app that is simplistic by design and intuitive - thought out without the bloat all the other banking apps have. **Developer response:** Thank you for sharing your positive feedback with us. ### 5/5 — New app is great! *2022-02-14* The revamped app and UI is excellent. Massive improvement and nice to use. **Developer response:** Thank you for your positive feedback Harry. We are happy to hear you are enjoying the app. ### 5/5 — Brilliant! *2019-03-21, version 2.37.1* Fantastic functionality, fantastic interface! Well done. Works consistently. I use it everyday. ### 5/5 — Clear Reporting Tool *2019-02-26, version 2.36.4* I have been using the App for a few months now to review the Investments that Investec manage on my behalf. It does everything that I used to do on my PC and is a lot quicker to log on thanks to the fingerprint log in. It may not do what others would want it to but it meets my needs entirely. ### 5/5 — Very sexy *2019-02-25, version 2.36.4* Love the new clean look and feel, well done guys ### 5/5 — Great app *2017-12-17, version 2.24.0* Great app, regular updates. Stability improvements are regular. ### 5/5 — Great app *2015-05-04, version 2.8.2* Simple and functional, Touch ID is a great addition ### 5/5 — Finally in the UK store *2015-02-16, version 2.8.0* I had been waiting for a banking app from Investec for a couple of years now and finally it has arrived. It does what's essential and it's doing it well: payments, transfers, adding payees, etc. Well done and keep it up! ### 5/5 — Great app *2014-08-01* Once again Investec sets the bar. Really nice app. I use it a lot! Thanks. Keep the updates coming! ### 5/5 — Good app *2013-12-10, version 2.3.0* Not bad for first try, easy to use and secure --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*