# Invitation Homes Maintenance — user reviews > 106 indexed App Store user reviews of Invitation Homes Maintenance by SMS Assist, LLC., rated 4.80/5 from 14,054 ratings. - Source: https://appshunter.io/ios/app/invitation-homes-maintenance/id1547390284/reviews - App overview in markdown: https://appshunter.io/ios/app/invitation-homes-maintenance/id1547390284.md - Rating breakdown: 5★ 12,301 · 4★ 1,129 · 3★ 389 · 2★ 79 · 1★ 156 ## What do users think of Invitation Homes Maintenance? Overall sentiment: neutral **Pros** - 👍 User-friendly app - 🚀 Quick response time - 📱 Convenient maintenance requests - 🔍 Easy to use - 🙌 Excellent customer service - 🛠️ Prompt repairs - 📅 Flexible scheduling **Cons** - 🐛 App crashes and freezes - 🔍 Unclear request categories - 🔁 Lack of follow-up on completed repairs - 💰 Excessive fees and charges - 🤔 Poor communication - 🏠 Improper home repairs **Commonly reported bugs** - Login issues and account problems - Calendar date selection errors - Maintenance request submission failures **Most requested features** - Multi-language support - Better calendar integration - Improved contractor coordination - Automated repair status updates ## Newest reviews (11 of 106) ### 4/5 — Good but the AI isn’t great *2026-07-05, version 1.8.0* I like the app and it’s easy to use, but the AI hasn’t understood what I’ve been requesting so far ### 5/5 — Sal is the man! *2025-02-11, version 1.6.0* Sal came to our home and was very personable fast and got the job completed and explained a lot about the house invitation homes and the moving in process. If you ever get Sal in Colorado Springs your in luck 👍🏽 ### 3/5 — Appointments *2025-01-14, version 1.5.5* While I appreciate being able to use the app for requests, I would appreciate getting an alert or something when Innovation Homes initiates a visit. It was only from me going in to make a request that I learned about a planned maintenance visit. If I had not went into the app, I would have likely being charged for a missed appt with no fault of my own. ### 5/5 — Great Service and Rate *2024-12-28, version 1.5.5* I love renting with Invitation Homes because affordable monthly rate and customer service and maintenance is always helpful and no delays. ### 5/5 — Satisfied *2024-12-23, version 1.5.5* Just a dryer vent needs cleaning before I hook up my dryer upon moving in and Other then a few very minor issues that I just prefer to address so the tech don’t have to make multiple trips my heart is very satisfied with invitation Home and services. ### 5/5 — Awesome *2024-12-13, version 1.5.5* Very good team ### 5/5 — Jessie S. *2024-11-21, version 1.5.3* Jessie was training and both were friendly and professional in their actions. They were detail oriented and took notes on items that need repairs. They did not rush through the walkthrough. ### 5/5 — Great Service!! 5 Star Service and Company *2024-11-04, version 1.5.3* Great Service!! 5 Star Service and Company ### 5/5 — Maintenance tech Is *2024-10-09, version 1.5.3* Edgar Fuentes , Provides exceptional work, his professionalism upholding the norms Of Contact Industry. Works, In timely manner. ### 5/5 — Maintenance *2024-09-06, version 1.5.2* Always can depend on issues getting fixed right away. ### 5/5 — Quick/Efficient *2024-09-03, version 1.5.2* The invitation homes app makes scheduling maintenance a breeze! Excellent prompts ensure you always get the service you need! Thanks Invitation!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Low effort corporation adds AI *2025-11-03, version 1.7.2* While a corporate landlord is low effort to begin with they added an AI chatbot that adds nothing to the needs of submitting a work order to a landlord. ### 1/5 — Horrible company *2025-10-08, version 1.7.2* The reason maintenance is needed is because they do a horrible job bringing the houses up to code ### 1/5 — Sign in *2025-09-01, version 1.7.0* Not sure what happened with the latest update but it makes me sign in every single time I go to use the app! Never had that issue before. Fix it ### 1/5 — ABSOLUTELY USELESS *2025-09-01, version 1.7.0* They’ve made it so you have to talk to a chat bot to put in maintenance requests, but can’t actually type your problem. So now something that could have been solved in 3 minutes takes at least 20 because the chat bot is absolutely useless in creating the order. ### 1/5 — Repair time frame *2025-03-10, version 1.6.0* Not very timely ### 1/5 — They charged us for garage bracket broke wow *2024-12-29, version 1.5.5* Been really oissed with lack of communication with invitation homes. Garage fell one day on our truck, no one in garage. Metal bracket broke, submitted work request we got the bill, tons of emails, to the point I yelled at them, told them someone needs to call, no more emails, then they still email me, no communication at all! If I could give 0 stars I would. Now I’m worried about submitting anything for repair . Toilet is broke but I refuse to turn in the issue cause I might get charged. ### 1/5 — Logging *2024-11-20, version 1.5.3* Worst app I ever use, always says your password is incorrect and I have to reset every time when I need to log, piece of garbage, dvmb. IT…. About maintenance, take weeks to send someone just to look the problem and another 2 weeks to send another just to compare the prices, and push over 2 months to fix, my front lawn have never been fix since I move to the house 1 year ago ### 1/5 — Very poor service *2024-10-01, version 1.5.3* Very poor service ### 1/5 — It’s canceled my request *2024-09-30, version 1.5.3* Poor app and bad management team ### 1/5 — Nightmare App *2024-07-23, version 1.5.0* Using this app is a horrible experience. Freezes after every 3-4 clicks, freezes after typing 5 words to open a case. Have to constantly kill the app and relaunch it to progress. Sometimes can’t even open a case and progress bar just spins for eternity. Uninstalled reinstalled and doesn’t help. Issues persist over many different iOS versions and updates. Calling for help is almost as bad. Most of the employees supporting the maintenance requests work from home and are distracted and make mistakes and tag wrong categories in the maintenance portal which leads to multiple visits, contractor confusion, and ultimately missed hours of work having to suffer for this company’s mistakes. Every contractor I’ve spoken to especially USA Premier which is their main go to for repairs in California despise the app. They can’t see notes and have to call someone else to ask questions so when they show up it’s like you have to explain everything all over again and they never bring the right tools for the jobs. IH is so big and profit focused that they don’t care about that sort of thing, they just use lawyers and legal jargon to protect themselves. Anyway. Zero stars if possible. Maybe some day it will get better. You’d think that the mandatory $10 a month A/C filter fee we pay (but only receive one every 3 months) as well as the $30 a month Smart Home fee just to be able to control thermostat from an app would help pay for better developer skills. ## Most praised reviews (10 highest-rated) ### 5/5 — Invitation homes maintenance *2026-07-24, version 1.8.0* Always reliable and works with every work order, and very communicative ### 5/5 — Care *2026-07-03, version 1.8.0* Takes good care of residents ### 5/5 — 1 The Best! *2026-06-01, version 1.7.4* Invitation homes has always been there for us and we appreciate all they do! Prompt and courteous…..thanks! ### 5/5 — The best maintenance *2026-05-07, version 1.7.4* Whenever we’re having a maintenance problem the team has always been quick and thorough. Never having any issues. Thank you all for what you do. ### 5/5 — App *2026-03-05, version 1.7.4* It is working much better than before ### 5/5 — Very Smooth Orientation!!! *2026-02-19, version 1.7.3* Drew Clark was so thorough and helpful, he explained all of the processes to us in regard to the move-in and we feel very welcomed to Invitation Homes! Thank you Drew! ### 5/5 — Smooth Sailing *2026-01-26, version 1.7.3* Makes asking for help simple enough. Have not had an issue thus far between our rental nor c. S. From the app nor company. Much appreciated. ### 5/5 — Above and Beyond Maintenance guy for walkthrough *2026-01-01, version 1.7.3* Bryan Simmons was the best. He did a great job with his walkthrough with me. He was very informative and fixed a closet door that was stuck for me on the spot. Even though I was late for our appointment and he had another appointment to go to he explained all he could and apologized for going over things quickly even thought it was my fault for being late. Great 1st encounter with Maintenance ### 5/5 — First time using the app *2025-11-12, version 1.7.2* Nice app, first time using it, I was lucky I had a great service guy Brian merkley he was thorough with the move in orientation and very helpful and knowledgeable, helped us by submitting work orders. Although The house was a disappointment, the app helped me keep track of all the tech’s schedule and the work that needed to be done. ### 5/5 — App is useful *2025-05-15, version 1.6.1* Easy to use and helpful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*