# invygo car rental & subscribe — user reviews > 297 indexed App Store user reviews of invygo car rental & subscribe by Invygo Tech FZ LLC, rated 4.00/5 from 473 ratings. - Source: https://appshunter.io/ios/app/invygo-car-rental-and-subscribe/id1445676307/reviews - App overview in markdown: https://appshunter.io/ios/app/invygo-car-rental-and-subscribe/id1445676307.md - Rating breakdown: 5★ 321 · 4★ 24 · 3★ 12 · 2★ 19 · 1★ 97 ## What do users think of invygo car rental & subscribe? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Smooth rental process - 🚀 Responsive customer service - 👍 Affordable prices - 👍 Flexible rental options - 👍 Excellent service - 👍 Reliable cars **Cons** - 🐛 Unreliable delivery - 🐛 Poor vehicle condition - 🐛 Unexpected charges - 🐛 Unresponsive customer support - 🐛 Misleading information - 💰 Overpriced rentals **Commonly reported bugs** - App crashes frequently - Login issues - Inaccurate vehicle information **Most requested features** - More car model options - Improved app stability - Better communication with customers - Transparent pricing and policies ## Newest reviews (14 of 297) ### 3/5 — Customer service *2026-06-18* The prices of the car are reasonable, but the customer service is horrible. The customer service feels like they’re so blunt and unmotivated to go and book with them. I have been booking with Udrive and thought of switching but the customer service just ruined the whole thing **Developer response:** Hi there, Thank you for considering us and for your honest feedback. We completely agree that competitive pricing means nothing without excellent customer service to match, and we sincerely apologize for the experience you had with our team. We are sharing your feedback directly with our customer service team and are committed to improving. We hope you will give us another chance to show you the experience you deserve. Feel free to reach out to us at support@invygo.com and we will make sure you are taken care of properly this time. 😊 ### 1/5 — All mistakes. No service. No communication. *2026-04-21, version 5.17.2* Hopeless. ### 1/5 — Dissapointing *2026-04-02, version 5.17.0* Very complicated to get a car, they cancel the booking two times. This is a lot of headache and almost impossible to have any rent. Skip this app asap ### 1/5 — Bad App *2026-03-17, version 5.16.4* Very Bad App and bad customer care I contacted them many times times to return back my wallet credit but until now no action has been taken ### 1/5 — Wrong Vehicle mileage *2026-03-07, version 5.16.3* I booked a vehicle today with 2,500km mileage however they delivered the vehicle with 43,000km mileage. And I was trying to reach their customer service or supporting agent however all calls are ended. Quite disappointed. Very commendable customer service 😒😏. The least you can do is to inform the customer that the available vehicle is different from the application. ### 1/5 — ياخذوا المبلغ ويلغوا الحجز *2026-03-05, version 5.16.3* لا انصح به. المفترض بعد تأكيد الحجز يتم اخذ المبلغ. شغل نصب للأسف ### 1/5 — الاسعار غاليه جدا *2026-03-03, version 5.16.3* تخيل تاخذ يارس تمليك ع 3 سنوات ويطلع اجماليها 120 الف في عند البنوك عروض احسن منهم وغير هذا مايوضحون السعر كامل في العرض يعني يقولك عرض ب 1800 واذا حطيت متابعه 🤣🤣 جاتك ضريبه ورسوم التطبيق ورسوم مدري مين وتامين ووصلوه لك قريب 2900 وش ذا الاسلوب تضحكون ع عقول الناس كننا عايشين في كوكب ثاني ومانعرف الاسعار 🙃🙃 ### 1/5 — Scammer *2026-03-03, version 5.16.3* I have been renting a car from your company for two years. Two years. And this is how you treat a loyal client. You blocked my car over an alleged AED 1,200 balance. Out of that amount, AED 200 is a recent parking fine, and the rest includes minor parking charges and a fine that I already paid through Dubai Police The payment was successfully processed. The money was deducted from my account. I received a confirmation of payment, but due to a technical issue I cannot access the receipt at the moment Instead of assisting me in resolving this, your team is telling me to take time off work, physically go somewhere to retrieve a receipt, and provide proof — otherwise I must pay the same fine again, this time directly to you, with additional charges. This is completely unacceptable. My rental agreement is valid until March 12. You have no legal basis to block the vehicle without providing official documentation proving that I am obligated to pay this amount to you. I expect this issue to be resolved immediately. I have fulfilled my obligations. I will not pay the same fine twice, and I will not accept being pressured into additional payments without proper justification. If this is not resolved promptly, I will escalate the matter formally. ### 2/5 — Nice option to have but… *2026-02-21, version 5.16.3* It’s a nice option to have, but extremely over priced rates for monthly payments. ### 1/5 — My experience *2026-02-21, version 5.16.3* I try the application to rent a car for 1 week and I had bad experience the car reached me late 1 day than the expected time also when in need for service I don't find a response unless i tried calling everyone in the company to reach with a bad service at the end ### 1/5 — Frustrated customer *2026-02-18, version 5.16.2* I have been using Invygo For last three years (subscribe to own) they asked me to do the final payment and that to before the due date .. any ways I have paid it . Now it’s almost one month they don’t transfer the ownership yet .. we had three cars myself and colleagues we have cancelled one .. we lost the trust in Invygo.. ### 2/5 — Hit or Miss? Clear Miss. *2026-02-17, version 5.16.2* Updated: The customer support refused to provide the originally booked vehicle, citing that because the reservation was paid for and signed, I have to use the provided lower-class model until the end of the month—such a money and time waste dealing with this company. This company delivered a vehicle that did not match the booked premium trim. What I received was a lower version in poor condition, yet I was charged full premium pricing. The car had visible quality issues, and the downgrade was never properly communicated. Charging top-tier rates while providing substandard vehicles shows a lack of transparency and professionalism. I would not recommend renting from them. Save your time and money — look for a more reputable provider. ### 4/5 — Best customer support and service *2026-02-16, version 5.16.2* Responsive and gives clear instructions. Cars are good but some need services. However everything goes well with Invygo! ### 1/5 — Monthly Rental التأجير الأسبوعي *2026-02-12, version 5.16.2* I rented a car from them on a monthly rental basis, and I want to return it before the due date. They are telling me that they will not refund the unused remaining amount, even though the contract I signed clearly states that the amount is refundable. I contacted them, and they said that the terms in the application mention that the first month is non-refundable. I asked them to show me where these terms are, but there are no such terms stated anywhere in their application. Very bad service and a terrible application. I do not recommend anyone to rent from them أجرت من عندهم سيارة على التأجير الشهري وابي أرجعها قبل الموعد يقولون لي ما يرجعون باقي المبلغ الغير مستخدم مع ان فالعقد اللي أنا وقعت عليه مكتوم المبلغ يرجع ، تواصلت معاهم وقالوا الشروط فالابلكيشن تقول اول شهر ما يرجع المبلغ وقلت لهم رأوني وين هالشروط مافي اي شروط فالابلكيشن مالهم ، اسوء تعامل واسوء ابلكيشن لا احد يأجر من عندهم ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad *2026-07-27, version 5.17.10* I received the car with an existing issue, and it was supposed to be repaired. However, after only 10 days, the car developed even more problems and the condition got worse. ### 1/5 — اسواء تطبيق bad app *2026-07-04, version 5.17.8* اسواء تطبيق bad app ### 1/5 — Very bad after sales service. *2026-06-10, version 5.17.6* I booked 2026 Hyundai Elantra from this app and shows in the app that it has sunroof, leather seats and engine is 2.0. After waiting 3 weeks I received a base model with 1.5 engine no sunroof and fabric seats. Invygo customer service was not even responding and I was standing in sun contacting them again and again. Very bad experience and nobody even contacted me back to check what happened. All the vehicle information in the app is wrong. ### 1/5 — مبالغة حدد الاستغلال *2026-06-06, version 5.17.6* اسعار ضرب صدقني الي بتاخذ منهم او من الي مثلهم انك ماكسبت ابدا ### 1/5 — . *2026-06-04* I have used this app for 3 years it was good experience and now I have 2 problems with them. 1st one is when you rent yearly you will pay fees 2000+ not including the monthly payment ( drive first pay in the end of the month ) and when you want to return the car you have to pay also your full rental. 2nd I booked other car and after I got it I didn’t like this model and it’s has some problems I asked for upgrade to pay more money and change the car they said I can’t change it before one month used (the car it’s very light and if you going from abou dhabi to Dubai you can’t drive more than 120 km ) it’s will fall. Coustmer service can’t fix any problem and always speaking in way {we can’t do anything do you need help with something else?}. Sorry to say that but this is the lost month I will use this app… **Developer response:** Hi there, Thank you for your loyalty over 3 years and for taking the time to share such detailed feedback — it truly matters to us. We sincerely apologize for both issues you have experienced. Unexpected fees on top of your yearly rental payment and being unable to return the car without paying the full amount are policies that clearly need to be communicated more transparently upfront. Regarding the car upgrade request, receiving a vehicle that feels unsafe at highway speeds and being told to wait a full month before any change can be made is completely unacceptable, especially when your safety is at risk. We also hear your frustration with our customer service team — a response of "we can't do anything" is never acceptable and falls far below the standard we expect from our team. Please reach out to us at support@invygo.com with your account details so we can personally escalate both issues to management and find a fair resolution before your last month with us ends. ### 1/5 — Car assistance *2026-05-26, version 5.17.6* Hello, I urgently need assistance regarding my rental vehicle. This is now the second car provided that has become non-operational due to a battery issue. The original vehicle has been with your team for three weeks (21 days) for what should be a battery replacement, and I have been unable to get a clear update. I have repeatedly attempted to contact Invygo support and the dealer (Legend car rentals) emergency number provided is unavailable. I currently cannot use the replacement vehicle and this has significantly impacted me during a public holiday period. Please provide an immediate resolution today, either through roadside assistance or a replacement vehicle and a confirmed timeline. If I do not receive support, I will need to formally escalate the matter through UAE consumer protection channels. Thank you. ### 1/5 — Charged, Rejected with No explanation and told to try another car *2026-05-16, version 5.17.5* I had a really disappointing experience with this app. My booking was rejected and I was told I “did not meet the supplier’s criteria,” but no one could explain what criteria I supposedly failed. This has never happened to me before, and I’ve booked with other rental services many times without any issues. What made it even more frustrating was the response I received: “you can try applying again later or perhaps choose a different vehicle to enhance your chances to be with another supplier” and “you can try again with different car.” A booking shouldn’t be based on “chances.” If a car is listed as available, it should actually be available, not something you have to keep trying with different cars until one gets approved. On top of that, they charge you right away even before the booking is confirmed. At the very least, the payment should only go through once the booking is approved. The lack of transparency and the vague answers really affected my trust in this service. I hope they improve their process because customers deserve clear information, not guesswork ### 1/5 — Frustrated *2026-05-08, version 5.17.4* I’ve been using Invygo for quite a long time, and unfortunately the level of service has not improved. The same issues keep happening repeatedly, and despite raising concerns multiple times, there seems to be little to no action from management. What’s disappointing is not just the recurring problems, but the lack of accountability and proper customer support when things go wrong. As a long-term customer, I expected better consistency, communication, and professionalism. I genuinely hope the management takes customer feedback seriously and works on improving the overall experience, because the concept of the service itself is actually very convenient. ### 1/5 — Charged me twice without any service *2026-05-07, version 5.17.4* I was trying to rent a car via them and they charged me twice and at the end they said sorry the car dealer rejected your request ### 1/5 — They are totally unprofessional *2026-04-29, version 5.17.3* While they have some good suppliers and rates, reliability is an issue, with a car rent from Althaqeb through the App, they refused to give me the car due to financial issues between both and Invygo couldn’t do anything What differentiate good company from bad one is not the best price only but after sales service as well which they failed on it ## Most praised reviews (10 highest-rated) ### 5/5 — توصيات المجتمع *2026-06-21, version 5.17.6* توصيات المجتمع تنصح به ### 5/5 — Quick and Smooth Transaction *2026-05-22, version 5.17.6* I booked a car on the same day and had it delivered at their earliest availability, ahead of the originally scheduled delivery time. The booking app experience was smooth and quick, making the whole process effortless. The car was in great condition, and the pricing was fair for the service provided. Their customer service was also excellent, especially when I requested an earlier delivery time — they handled it promptly and without any hassle. ### 5/5 — Excellent Experience Renting with Invygo *2026-04-11, version 5.17.1* I recently rented a car through Invygo, and I had a great experience overall. The process was smooth and hassle-free, from booking to delivery. The car was in excellent condition, clean, and exactly as described in the app. What I really appreciated was how convenient everything was no complicated paperwork, and the support team was responsive whenever I had questions. It made my experience very comfortable and stress-free. I’m satisfied with their service and would definitely recommend Invygo to anyone looking for a reliable and easy car rental option. ### 5/5 — Good service *2026-03-14, version 5.16.3* I have tried them once so far it was a good experience very smooth pickup and drop off wide variety of cars and rental plans to suite everyone ### 5/5 — Great service *2026-02-22, version 5.16.3* They provide the best service ever ### 5/5 — Good customer support *2026-02-07, version 5.16.1* Good amount and 0 deposit is very nice customer service also very good ### 5/5 — 5 Star rating *2026-01-20, version 5.16.0* I rented for the first time with invygo. I can only say top car (brand new), top service, top friendly ### 5/5 — شركة تاجير رائعه *2025-09-05, version 5.13.38* انصح بالتجربة وانا سعدت بتعامل معهم وسهوله الاجراءات ### 5/5 — Invygo *2025-08-15, version 5.13.38* I recommend, because the prices are lower than the market and the experience is excellent. ### 5/5 — Easy peasy *2025-08-15* This company/app makes the rental process very easy. The online chat is very responsive and the app always has the latest cars with great deals. **Developer response:** Hey there, Thanks for such a positive review and for taking the time to share your experience publicly. Keep an eye out for our updates! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*