# Ion Bank — user reviews > 65 indexed App Store user reviews of Ion Bank by Ion Bank, rated 4.85/5 from 3,802 ratings. - Source: https://appshunter.io/ios/app/ion-bank/id598668823/reviews - App overview in markdown: https://appshunter.io/ios/app/ion-bank/id598668823.md - Rating breakdown: 5★ 2,853 · 4★ 172 · 3★ 40 · 2★ 9 · 1★ 34 ## What do users think of Ion Bank? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Quick and efficient - 💡 Excellent community banking experience - 🔒 Secure banking - 👍 Great customer service **Cons** - 🐛 Frequent crashes and app issues - 🔍 Difficult to navigate and find features - ⏱️ Long login process - 🔒 Overly strict security requirements - 🎨 Outdated and unappealing user interface **Commonly reported bugs** - App frequently crashes or freezes - Mobile deposit feature not working - Login issues and session expiration problems - Compatibility issues with newer devices - Inconsistent app performance **Most requested features** - Implement Touch ID/Face ID login - Improve mobile check deposit process - Add more customization options - Provide better transaction notifications - Streamline the overall user experience ## Newest reviews (17 of 65) ### 2/5 — App is good BUT *2026-08-12, version 26.1.402.1* Need better security I keep getting hacked ### 3/5 — Lacking relative to other banks *2026-04-29, version 25.2.101.1* It’s basically just their website in app form. Annoyingly, it requires text message authentication within the app. Getting to important info quickly is the entire benefit of an app, so there’s not much reason to ever use it. ### 4/5 — D C *2024-08-20, version 24.4.0.1* Having the app has help me check any transactions and be able to make transfers in a safe way. ### 5/5 — Setting up a new account *2024-07-12, version 24.2.0.1* It was very easy to set up a new checking account by following the excellent step-by-step procedure in your app. Well done! ### 5/5 — Review *2024-07-03, version 24.2.0.1* Not many colors hard to find what you’re looking for actually dislike the app. ### 5/5 — ♥️♥️ *2024-05-10, version 24.1.0.1* Love this banking app. ### 5/5 — Ion bank *2024-05-08, version 24.1.0.1* I love this bank. I go to the one in Naugatuck CT and the people are wonderful. When I was trying to buy my car then above helping me make that work ### 3/5 — Notifications *2024-01-12, version 11.4.0.1* 2nd time in 2 yrs all transaction notifications have stopped. Last time they started up suddenly after a couple wks, this time it’s been 2 months without. I troubleshot everything including deleting and reinstalling the app. Nothing. No help from ION. ### 5/5 — Almost too good to be true! *2024-01-09, version 11.4.0.1* Not sure how they do it, but Ion Bank has the best technology that’s easy to use and they are a community bank that when I do call or go in, they know who I am and really want to help me! Long live ion! ### 5/5 — Expert service *2023-10-20* Thank you!!! ### 5/5 — Bank staff in Woodbury *2023-07-11, version 11.4.0.1* I think the bank staff, tellers and manager, in your Woodbury branch, are the best of any bank I’ve ever delt with.They are truly a home town bank who have, on numerous occasions, gone far beyond the norm to account this daft old man.I think your security department could used to be a bit more customer focused. They are over the edge with their security requirements.Far beyond any bank that I’ve dealt with. ### 5/5 — ION *2023-07-04, version 11.4.0.1* Always quick and easy for business and personal. ### 5/5 — Review *2023-06-21, version 11.4.0.1* Takes too long to log in ### 5/5 — Wayne Malicki *2023-04-28, version 11.4.0.1* Best bank I have ever worked with. Always there ready to help if a problem arises or I just need a question answered. They also support the community and many local groups. ### 5/5 — Love the ion app! *2023-04-18, version 11.4.0.1* I can do whatever I want with my three accounts from home or anywhere. I’m not a techie and even I can do it! I love it and love ion bank! ### 5/5 — Outstanding App - Best Online Banking Experience! *2023-04-17, version 11.4.0.1* Outstanding app with all the bells and whistles. Stands out above the large competitors. ### 5/5 — Used daily *2023-04-11, version 10.6.3.1* Latest versions are much better. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst bank app ever? *2025-06-24, version 25.1.101.1* If I could give 0 stars I would. App goes down need to wait for banking hours. Takes 30 days to get transfers set up. Takes 30 days to get checks. If I knew I would never have used this. ### 1/5 — Trash *2024-04-19, version 24.1.0.1* I hate this app so much it crashes whenever it feels like it they run maintenance constantly on it and it still has problems constantly kicking me out sometimes not even letting me login like it’s not fun ### 1/5 — nightmare *2023-04-20, version 11.4.0.1* nothing works as it should I will switch banks if they don't fix this. The developers need to try harder this is a professional app. When clicking a tab it does not work as it should. Fix the face id issue fix the blank screen issue fix the ui it sends account blocked email after 3 blank screen?? really not my fault it does not work its 2023 please improve or hire better developers. ### 1/5 — Accounts *2023-03-22* Applied for a checking account for a checking account again. This time through there app and was again denied. No reason giving either. Applied at another bank and got an account right away. Never had account with ION bank. Must be black listed…. ### 1/5 — Finally a brand new app and it’s still extremely outdated *2022-01-18, version 10.6.2.1* They finally update the app. Do a complete overhaul and it’s still out of date. The screen hasn’t even been formatted to properly display on a new iPhone which was changed back in 2017 when the iPhone X came out. There’s no reason these developers are not putting out a better app for their customers. No face ID no way of remembering your passwords a terrible overall app ### 1/5 — Horrible app *2021-04-08, version 10.6.1.1* There’s so much to change about this app but changing my password and getting kick out of this app I gotta call every time to change my password or get money now ### 1/5 — App literally doesn’t even work *2021-01-03, version 10.5.0.1* App just loads on home screen. This has honestly just made me use my other bank for more stuff. ### 1/5 — Error messages *2020-12-21, version 10.3.0.1* Supposedly improved but I keep getting a “Your session has expired” or “Cannot connect to internet” message. I can’t check my balance ever. I can’t do any of my internet banking and it’s really getting annoying ### 1/5 — update this *2020-10-31, version 10.1.0.1* won’t load can’t even make it to the log in. i wish i could give it 0 stars ### 1/5 — The app will not load *2020-10-23, version 10.1.0.1* The app all of a sudden is taking forever to load and sometimes it just won’t load at all. Someone needs to fix this app I can’t do anything on it!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great Bank *2026-08-24, version 26.1.402.1* Have multiple accounts for 28 yrs and Great customer service, handles situations in a timely manner, and easy to accommodate all my needs as well as my business needs! Thank you for your 28 yrs of service u provided and continue to provide much appreciated! ### 5/5 — App *2026-08-11, version 26.1.402.1* I love how easy the app is to navigate, how I can transfer money so quickly, how I can track my purchases and I can also send secure messages if I have a question. ### 5/5 — KS *2026-08-06, version 26.1.402.1* The bank is magnificent. ### 5/5 — Best Bank *2026-06-29, version 26.1.401.1* Always, helpful and easy to use. Never want another Bank😊 ### 5/5 — Customer Service *2026-06-26, version 26.1.401.1* Always a pleasure to speak to a very knowledgeable customer service rep at Ion Bank! Great convenient locations ### 5/5 — Review *2026-06-22, version 26.1.401.1* Love ION bank ### 5/5 — Best Bank *2026-05-19, version 26.1.401.1* Ion is the best bank and best customer service! ### 5/5 — Best app ever *2025-09-27, version 25.2.101.1* Great app easy to use ### 5/5 — Ion Bank *2025-07-03, version 25.1.101.1* A GREAT BANK!!! ### 5/5 — Expert service. Excellent service great service second to none *2025-01-07, version 24.8.0.1* Your men and women that work in this bank on Horton Hill Road and Route 63 Are just excellent in taking care of my banking needs I know there’s a bunch of old people around and I’m one of them And they’re aware that I might need their guidance and they are just great What really stinks? Is being 16 years old and a 71 year-old body And every employee you have down there and I’ve dealt with them all Are all superb in there banking knowledge Thank you!!!!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*