# IONITY — user reviews > 380 indexed App Store user reviews of IONITY by Ionity, rated 4.50/5 from 142 ratings. - Source: https://appshunter.io/ios/app/ionity/id1551448692/reviews - App overview in markdown: https://appshunter.io/ios/app/ionity/id1551448692.md - Rating breakdown: 5★ 115 · 4★ 10 · 3★ 3 · 2★ 3 · 1★ 11 ## What do users think of IONITY? Overall sentiment: mixed **Pros** - 🚀 Fast and reliable charging speeds - 🗺️ Extensive European charging network - 💰 Affordable subscription plans with good value - 👍 Simple and intuitive app interface - ⚡ High-power charging capabilities (350kW+) - 📱 Easy payment process via app - 🌍 Wide geographic coverage across Europe - ✅ Reliable charging infrastructure - 🎯 Clear charger identification system - 💳 Multiple payment method options **Cons** - 🐛 App frequently crashes and freezes - 🔌 Many chargers non-functional or out of service - 💸 Expensive pricing without subscription - 📍 Chargers often in inconvenient locations - 🔐 Complex payment authorization process - ⚠️ Pre-authorization holds blocking funds (€40) - 🌧️ No weather protection at charging stations - 🗺️ Map display issues and missing stations - 📞 Poor customer support responsiveness - 🔄 Inconsistent charging speeds vs advertised - 🚫 Registration restricted to specific countries - 💬 Limited language support - ⏱️ Slow app performance and responsiveness - 🔌 QR code scanning frequently fails - 📊 Inaccurate route planning and calculations **Commonly reported bugs** - App hangs on logo screen and won't load - Login and registration process fails repeatedly - Map doesn't display charging stations - Charging session won't start despite payment - App crashes during payment authorization - QR code scanner button missing or non-functional - Charging status not updating in real-time - Unable to stop charging from app - Session stuck in app after failed charge attempt - Email verification codes not received or delayed - App freezes when selecting locations - Payment method changes not working - Subscription cancellation failing with server errors - Route planner crashes and malfunctions - Charger not recognized after QR scan - Double charging occurring on account - App doesn't sync with vehicle data - Language settings not respected - Tariff/pass information not displaying - Invoice download functionality broken - Weak mobile signal causes app failures - Address validation rejecting valid entries **Most requested features** - CarPlay and Android Auto integration - Plug and Charge functionality - Real-time charger availability status - Route planning with charging stops - Business/company account invoicing - RFID card or badge payment option - Charger occupancy forecasting - Infrastructure information (restaurants, toilets, WiFi) - Dark mode for app interface - Ability to save and export planned routes - Multiple invoice consolidation - Wallet/prepaid balance feature - Live charging progress notifications - Filter for IONITY-only stations - Improved vehicle database for route planning - Email language preference settings - Payment method management in app - Charger power output display on map - Home screen widget functionality ## Newest reviews (14 of 380) ### 3/5 — Include option to add actual consumption in route planning *2026-07-26, version 2.343.3* This app is useful to identify IONITY charge points, but is nearly useless for route planning in my experience as “range” adjustment facility requires a lot of back-calculation to input consumption and always ends up being miles off. Like the IONITY network for the number of chargers and subscription, but this app lets IONITY down for route planning. ### 4/5 — Très bien mais manque l’affichage dans CarPlay *2026-05-08* Application complète qui permet de prendre un abonnement et de consommer tout de suite. Un planificateur de trajet est inclut mais pas d’affichage CarPlay c’est dommage alors que les concurrents les font bien. ### 4/5 — Quelques manques *2026-04-21* Bonne application, mais il manque 2 infos sur l’historique des charges : la durée de la charge et la puissance moyenne. En effet, ces infos sont utiles pour se souvenir de la qualité de délivrance de la charge, même si cela n’a rien à voir avec l’App, mais souvent la borne ne délivre pas la puissance attendue alors que l’on est seul et que son véhicule XPENG est capable de charger fort. Peut-être que IONITY utilise cette métrique pour savoir si la borne est opérationnelle sur la promesse ? Si ce n’est pas le cas, c’est dommage, car cela aiderait aussi le conducteur dans son choix d’arrêt. Bref, une info de plus à ajouter dans l’App. ### 4/5 — Abonnement mensuel POWER *2026-01-29* Après plusieurs mois de mise en place de la ChargeLeague, pourquoi IONITY est le seul des partenaires a avoir toujours le tarif mensuel aussi élevé, à 11,99€, alors que les 3 autres opérateurs l’ont déjà abaissé à 9,99€, sans parler du prix du kwh qui est bien plus bas à 0,29€ ? ### 4/5 — Carga *2026-01-29, version 2.172.0* me gustaría no tener que hacer servir nada, solo enchufar el coche y que cargara y me cobrara automáticamente ### 4/5 — Questions *2026-01-25, version 2.172.0* Have used IONITY as my primary charging partner since I got my IX3 3 years ago. Great infrastructure, easy to use and good rates on subscription. I always get an excellent range when charged to 95% (on the “guessometer” however within a mile or 2 it drops 20 or 30 miles. I don’t get this when I charge elsewhere, so is the IONITY range all kidology? ### 2/5 — Ukraine, Kyiv. *2026-01-23, version 2.172.0* Charging via your local partner Ecofactor costs 30+ UAH per kWh. During an ongoing war and frequent power outages, this pricing feels unreasonable and disconnected from local reality. For a brand positioned as premium, such tariffs without alternatives or transparency are excessive. Please review partner pricing or provide fair options for the Ukrainian market. ### 4/5 — Más puntos de carga *2026-01-14, version 2.172.0* Pocos puntos en la provincia de Alicante ### 5/5 — Best value charging network *2026-01-13, version 2.172.0* Good simple app with best value kWh rates for longer trips I have found if using the subscription options. Nice and easy to subscribe and cancel subscriptions and app works well with setting up charging sessions when plugged in. Can be a little laggy to refresh status once charging initiated but not sure if that’s the app or poor mobile reception. ### 4/5 — Long time user *2026-01-09, version 2.172.0* IONITY have created a huge network, some chargers are slightly off the main routes but easily accessible. Disappointing number of chargers don’t work and these tend to be the older, original ones, which could do with replacing. A growing trend of IONITY chargers being used as parking spaces especially if near fast food outlets (e.g. Lancaster North). Frustrating for the IONITY subscriber, perhaps the company can get its act together with the retailers and come up with a solution. Newest chargers (350kWh +) are excellent. ### 5/5 — Évolutif *2026-01-07, version 2.172.0* Bonjour j attends avec impatience la mise en service des recharges à Albufeira . Il me manque une recharge aux alentour de Caceres . Merci ### 4/5 — Informationen ungenügend *2026-01-02, version 2.172.0* Das finden von Stationen und das Laden klappt einwandfrei. Aber: keinerlei Informationen zur umgebenden Infrastruktur. Weder Bilder noch Aufzählung von Restaurants. Da muss man dann parallel mit AppleMaps jonglieren, wenn man wissen will was einen beim Laden erwartet… Ein Filter mit Infrastruktur (McD, Burgerking, Osteria…) bei der Ladeplanung wäre sehr hilfreich. ### 5/5 — Praktisch und schnell👍 *2025-12-29* Ich lade gern mit IONITY. Bin mit dem Ladenetz bisher sehr gut durchgekommen und es ist einfach unkompliziert und schnell. 🏎️ ### 5/5 — Giulia *2025-12-27, version 2.172.0* Tutto perfetto ma ci dovrebbero essere anche al sud!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Failing setup *2026-07-31, version 2.343.3* I’ve downloaded the app and gone through registration however it fails each and every time despite entering the correct code. Frustrating. ### 1/5 — Unable to install on iPhone *2026-07-09, version 2.343.0* Despite numerous attempts I have been unable to install on my iPhone 13. Shame as there’s a IONITY charger close to me and on my regular journeys ### 1/5 — iPhone X *2026-06-01, version 1.19.0* No longer seems to work ### 1/5 — Mr Jonas *2026-05-17, version 2.266.1* Well price shocking for charge 85 pi kwh Use tesla only if you can because this Ionity very expensive ### 1/5 — Looked good until *2026-04-04, version 2.227.3* I tried to put a charge destination into Google map app. Instead takes to Google map web site. Could not remember log in… oh dear for god sack… please have single button to move to google or apple map APP not web version useless ### 1/5 — Subscription:( *2026-01-19, version 2.172.0* The business model where you slap subscription on everything is thievery. ### 1/5 — Metodo di pagamento *2025-11-28, version 2.154.3* Avrei bisogno di cambiare metodo di pagamento, ma sulla app non si può più. Dice di rivolgersi al servizio clienti perché la funzionalità non è più attiva 🙄 Cioè eventualmente io dovrei comunicare i miei dati di carta di credito con codice di accesso al telefono o via mail a degli sconosciuti? ### 1/5 — Country List *2025-09-06, version 2.88.4* Please add Turkey/Turkiye to the country list ### 1/5 — Malá podpora jazyku *2025-08-10, version 2.45.0* Mohla by být větší podpora jazyku když je to evropská apka,, ### 1/5 — Terrible! *2025-07-21, version 2.35.3* App does not launch, just sits there. Not even an error message. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy as it gets! *2026-08-08, version 2.360.2* After purchasing my first electric vehicle and not being able to charge at home, I have found Ionity station nearby and it has been great, I have got a membership and that brings price per charge down considerably, it is a no brainer for myself to be able charge my vehicle with Ionity. ### 5/5 — IONITY card *2026-07-09, version 2.343.0* Straight forward to activate ### 5/5 — Good experience! *2026-05-19, version 2.276.6* Overall good experience and nice coverage of stations ! ### 5/5 — Buenos cargadores. *2026-01-30, version 2.172.0* IONITY, es una empresa fiable, lo único que estaría bien que pusieran techos en sus estaciones. ### 5/5 — Good *2026-01-27, version 2.172.0* Chargers are great plenty of them & they are very quick at the place I use in Bromborough on the Wirral there is just one problem that is not really a IONITY issue the iceing that goes on there Thursday night is the worse evening as the car park is normally very busy ### 5/5 — Einfach. Funktional. *2026-01-22, version 2.172.0* Die App funktioniert problemlos, ist sehr gut gestaltet und hoch funktional. In seltenen Ausnahmefällen funktioniert mal eine Ladesäule nicht, was aber nicht an der App liegt, sondern daran, dass der gewünschte Ladepunkt ein technisches Problem aufweist. Ich bin neuer Nutzer und steige noch nicht ganz durch, was die Farbcodes angeht. Da ich einen Volkswagen fahre, profitiere ich von sehr guten und fairen Preisen des Hersteller-Verbundes. Wenn ich mir etwas wünschen dürfte wäre es noch ein stilvolles Dunkel-Icon für die App. Und ein kleines Update der Routenplanung. Ich plane eine Route in der App, übertrage diese an meinen Volkswagen ID.7 GTX und schon werde ich statt zu einer IONITY Ladesäule zum nächsten Baumarkt navigiert. Ich kann IONITY auf jeden Fall empfehlen. ### 5/5 — Positivo *2026-01-21, version 2.172.0* Ricariche sempre affidabili e veloci! Peccato solo che ancora non è possibile fare le fatture per le ricariche alle P.IVA. Per noi indispensabile ### 5/5 — charging *2026-01-21, version 2.172.0* excellent network and easy to use ### 5/5 — Perfekter Service *2026-01-17, version 2.172.0* Jederzeit aktuell, faire Preise, sehr guter Netzausbau ### 5/5 — Love it *2026-01-15, version 2.172.0* Love it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*