# IONOS — user reviews > 627 indexed App Store user reviews of IONOS by IONOS SE, rated 4.40/5 from 14,533 ratings. - Source: https://appshunter.io/ios/app/ionos/id1080444849/reviews - App overview in markdown: https://appshunter.io/ios/app/ionos/id1080444849.md - Rating breakdown: 5★ 11,109 · 4★ 1,096 · 3★ 514 · 2★ 333 · 1★ 1,481 ## What do users think of IONOS? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Affordable and loaded with essential tools - 💡 Great app and website management - ⭐ Excellent customer service - ⭐ Reliable and stable service **Cons** - 🐛 Buggy app with glitches and crashes - 🤔 Confusing and unintuitive interface - 🤖 Poor mobile optimization and responsiveness - 💰 Overpriced for the features provided - 🔒 Security and account management issues **Commonly reported bugs** - Login and authentication problems - Frequent app crashes and freezes - Incompatibility with certain devices and OS versions - Inconsistent behavior across platforms - Broken or non-functioning features **Most requested features** - Dedicated email app integration - Improved website editing tools - Better account management and multi-user support - Dark mode option - Enhanced mobile experience ## Newest reviews (10 of 627) ### 2/5 — Ruined by recent changes *2026-08-19, version 3.10.5* The IONOS app now opens with with no visible way to login. After punching around a bit, you get to enter username and password, but then 2-factor kicks in. My choices are: 1. Verify with IONOS app by shaking phone, but shaking does nothing, and I am not logged in, or 2. Use Authenticator to generate a code, but I can’t type in the code because IONOS won’t accept typing into the fill-in-the-blank field that is shown. I cannot get the iPhone keyboard to pop up to type in a number. In its present form it is worthless. I am using a web browser or full PC to access my account. ### 1/5 — Not very accessible *2026-08-04, version 3.10.5* iPhone access to emails in Ionos is very clunky. I have to enter my username and password again and again - every 2 mins. It’s so annoying. Thinking of changing to Hostinger. ### 1/5 — Pointless *2026-08-02, version 3.10.5* Log in and logs u straight out pointless app ### 1/5 — Beware *2026-07-30, version 3.10.5* They offer low cost to start then force extremely expensive renewal contract upon you without your consent! ### 1/5 — RIP off *2026-07-30, version 3.10.5* Charged over £100 with no warning some auto renew thing but cleaver to avoid letting you know until payment taken ### 2/5 — Basic. *2026-07-30, version 3.10.5* Bare bones. Not laid out well. Difficult to manage basic functionality such as submitting payments. ### 4/5 — Allison’s Cleaning *2026-07-28, version 3.10.5* I am satisfied and happy with this web ,helping me get through it quickly and simple. I’m not a person of word press ,word project and domains , but learned the simple way try them out ### 1/5 — IMAP password *2026-07-25, version 3.10.5* Why does my imap email forget the password from time to time? It worked yesterday but today it doesn’t recognise my password. I haven’t changed anything so what has Ionos done? It’s really irritating. Also I now can’t get through to Support for assistance. Excessive wait time. Not impressed. ### 1/5 — Sell, sell, sell *2026-07-24, version 3.10.5* I paid for a website and email service. The setting up of the website is far from easy or intuitive. To access my email I need to go through a couple of pages and scroll half way down the page to find the link to my email. IONOS, make it easier to access the services paid for and stop selling at every opportunity, it’s to much and spoils the service. ### 4/5 — good *2026-07-23, version 3.10.5* good ## Most critical reviews (10 lowest-rated) ### 1/5 — I started a website and lost money *2026-08-18, version 3.10.5* I started a website with this company ionos and lost money and lost clients ### 1/5 — Harassment *2026-08-17, version 3.10.5* I received a refund and they keep sending me harassing emails and notifications saying I owe them even after reaching out to them. It’s ridiculous. ### 1/5 — Taking payments that I have not agreed to *2026-08-16, version 3.10.5* Despite many emails and emails from this company telling me that they will stop the payments they are still taking payments I have not agreed to ### 1/5 — Piss poor *2026-08-14, version 3.10.5* Rubbish ### 1/5 — God awful *2026-08-12, version 3.10.5* Takes a ridiculous amount of time to send emails, can only attach a single attachment at a time, and disconnection errors preventing mail being sent or attachments being saved to a draft/email are a constant frustration that completely ruins user experience - never had to work so hard to send an email in any other app. Needs massive work. ### 1/5 — 无法使用 *2026-08-12, version 3.10.5* 我一直在付费，可是无法使用，你们居然还无耻的继续收费？ ### 1/5 — It don’t work *2026-08-12, version 3.10.5* It’s been weeks and I still can’t get them to redirect my domain ### 1/5 — Dont use this app *2026-08-11, version 3.10.5* I purchased a domain through this company and paid CAD $16 for one year. After the year was over, I received an email requesting another CAD $16 payment. I did not authorize or knowingly agree to this renewal, so I ignored the email. What I find completely unacceptable is that the company then sent the alleged $16 balance to a debt collector. For such a small amount, this approach is extremely aggressive and, in my opinion, completely disproportionate. Companies should be transparent about domain renewals, recurring charges, and what happens if a customer does not renew. Customers should not be surprised by a debt-collection notice over a renewal they did not knowingly authorize. If there were an option for minus stars, I would give it. Very disappointing experience. ### 1/5 — Keeps asking for a review *2026-08-10, version 3.10.5* So here’s what you get ### 1/5 — Poor service *2026-08-04, version 3.10.5* I missed a payment then had my email account blocked. Paid the outstanding amount and still account blocked. Called customer service who denied that a dummy host was now on my incoming server. Will definitely be cancelling and looking elsewhere for a better experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Too Difficult. It is rediculously difficult and NO help. ai doesnt count it is garbage *2026-08-21, version 3.10.5* Wasted so much money ### 5/5 — Great *2026-08-19, version 3.10.5* Great and reliable service ### 5/5 — Support today *2026-08-18, version 3.10.5* I had the most helpful and knowledgeable support today from IONOS and my customer service specialist was Irish. She was tremendous help to get me on track with my invoices and needs. Thank you very much. ### 5/5 — M P DAILLY *2026-08-16, version 3.10.5* Excellent ### 5/5 — Allison’s Cleaning *2026-08-08, version 3.10.5* I am satisfied and happy with this web ,helping me get through it quickly and simple. I’m not a person of word press ,word project and domains , but learned the simple way try them out ### 5/5 — Feedback *2026-08-05, version 3.10.5* I’ve been with IONOS for a good number of years. I strongly recommend this company because very professional and attention to detail with there communication. ### 5/5 — Love IONOS *2026-07-30, version 3.10.5* Great for small business! ### 5/5 — abeel mohammed *2026-07-27, version 3.10.5* fair prices ### 5/5 — Good *2026-07-26, version 3.10.5* Good ### 5/5 — Absolute *2026-07-21, version 3.10.5* Absolute Batman --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*