# Iowa Mobile ID — user reviews > 102 indexed App Store user reviews of Iowa Mobile ID by IDEMIA Group, rated 3.60/5 from 243 ratings. - Source: https://appshunter.io/ios/app/iowa-mobile-id/id1489723178/reviews - App overview in markdown: https://appshunter.io/ios/app/iowa-mobile-id/id1489723178.md - Rating breakdown: 5★ 138 · 4★ 20 · 3★ 10 · 2★ 11 · 1★ 64 ## What do users think of Iowa Mobile ID? Overall sentiment: negative **Pros** - 🚀 Easy to set up - 👍 Convenient to have ID on phone - 🔒 Secure digital ID - 💡 Helpful when you forget physical ID **Cons** - 🐛 Camera issues with scanning ID - 🐛 Frequent crashes and errors - 🔒 Lack of Apple Wallet support - 🤔 Limited acceptance by businesses **Commonly reported bugs** - Inability to scan ID back - Blurry face capture during setup - Incompatibility with newer iPhone models - Frequent crashes and errors **Most requested features** - Integration with Apple Wallet - Improved camera scanning capabilities - Better troubleshooting and error handling - More widespread adoption and acceptance ## Newest reviews (19 of 102) ### 2/5 — Does this work *2026-07-07, version 4.21.3* I can’t get it to work ### 2/5 — Disappointed it didn’t work *2025-08-13* I was excited to get this app but never got the opportunity to use this app. I had no issue capturing an image of the front of my ID but every time (20+ attempts) I tried to capture the back of my ID, it failed. Constantly told me “Blur Detected”. I tried everything: dark background, adequate lighting, holding the camera still. Super disappointed. ### 1/5 — Junk *2024-11-23, version 4.15.4* Never works. Always being reset then takes 3 weeks to get it to work again. Do better! ### 4/5 — Took a few restarts *2024-11-10* I upgraded to iPhone 16 and MID stopped working. I enter my pin, do a face nose move, then it crashes. Deleted and reinstalled twice—first time no luck but second time it worked. When it works it’s great! ### 1/5 — No one knows what this is! *2024-10-28, version 4.15.4* I have tried using this several times and no one knows what it is nor will they accept it. Very unfortunate. Maybe when you all roll this stuff out you should inform IA businesses and restaurants that it’s new and how to validate it. ### 1/5 — Garbage app *2024-10-23, version 4.15.4* This app will not work on my Apple iPhone 14 . Let’s hope ### 2/5 — Bureaucrats run amok *2024-10-10, version 4.15.4* Instead of going with Apple Wallet, the bureaucrats decided to saddle Iowans with another app to download. It is difficult to enroll, you have to move your nose around to connect dots . After 7 attempts I finally got the hang of it. Sad that Iowans have to suffer so someone in government can meet another “goal” on her yearly list ### 3/5 — Can’t rely on it *2024-10-02, version 4.15.4* It works. And it doesn’t. Then it works. Then it doesn’t just updated to iOS 18 verified operating system and app were up-to-date. It doesn’t work. ### 1/5 — Ugh! *2024-09-05* The “selfie” in this app is impossible! I’ve now tried 14 times (actually 42 times, sine you get 3 tries per attempt!) I’m working with an iPhone 14 Pro with the latest iOS version. I “chatted” & did everything suggested ( including turning off wifi and scam software) and it still didn’t work! If I could give it less than a 1 rating, I would. Why didn’t IA just go with Apple or Google wallet? ### 1/5 — Total fail *2024-08-24, version 4.15.4* App couldn’t recognize my drivers license. Support person was clueless and wasted my time. I hope the IDOT isn’t paying for this. ### 3/5 — Worked until it stopped. *2024-07-28, version 4.15.4* I got a new phone and the app has errors during setup and can’t be setup again. Too bad. ### 2/5 — No Apple wallet support *2024-07-14, version 4.15.4* App works however it doesn’t support Apple wallet. Would be 5 stars with wallet support. ### 1/5 — Gives error, doesn’t work *2024-06-20, version 4.13.2* App works as well as the Iowan government. ### 1/5 — Garbage *2024-06-15, version 4.13.2* No option to add to Apple wallet. Don’t waste your time. Its faster just pulling out your regular ID/DL. ### 1/5 — Update *2024-06-04, version 4.13.2* I haven’t been able to make it work. Now I’m trying to update the app and can’t do it. What is wrong? ### 2/5 — Breaks when you get a new phone *2024-05-14, version 4.13.2* Worked great first. Then I got a new phone and have not been able to get it to work ever again. Have tried contacting support, deleting app and redownloading, etc. to no avail. ### 1/5 — Broken *2024-04-29, version 4.13.2* Can’t even set it up. I verify my phone number and then get an error message when trying to scan. Useless app. Deleted. ### 3/5 — It worked until it didn’t. *2024-04-12* Initial set up was good, and it worked fine for a while. But then I started getting error messages. As of yet I have not been able to get help from anyone to get it running again. Would like to have it working again, but… ### 1/5 — Was great at first *2024-03-29, version 4.13.2* This app was great in the beginning. After a recent update it will not let me in. It ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs work *2026-02-24, version 4.19.3* This thing can’t do the face capture well at all. Fails every time. Never had a problem with face capture before works easily on Apple. ### 1/5 — Will not scan back of ID *2025-12-17, version 4.19.3* Front of ID scans perfectly. I have tried multiple backgrounds and lighting levels, but I cannot get the back to scan after numerous attempts. IPhone 14. ### 1/5 — Did not work *2025-10-20, version 4.19.3* App wouldn’t work. Tech support could not resolve the issue. ### 1/5 — Won’t Scan ID *2025-10-18, version 4.19.3* Was told this would work with an iphone 14 or higher. My phone is an iphone 14 and wont focus for the back. ### 1/5 — Unusable *2025-09-04, version 4.18.2* When it comes time to verify my face the camera is incredibly blurry and it causes it to fail or makes it impossible to rotate your head as required ### 1/5 — Doesn’t work *2025-09-01, version 4.18.2* No matter what background surface or lighting I use, it will not detect the back of my ID and I get an error. ### 1/5 — No Apple Wallet *2025-03-13, version 4.15.4* Having yet another app is counterintuitive when modern devices have wallets that are encrypted and secure. Deleted and unrolled this app. I’ll just show my physical ID. ### 1/5 — Insta crash *2025-02-16, version 4.15.4* This app doesn’t work. Just crashes immediately when I open it. ### 1/5 — Keeps crashing *2025-01-03, version 4.15.4* After downloading all my info. I actually need to use the app and it keeps crashing. ### 1/5 — Constantly crashes *2024-12-16, version 4.15.4* The app crashes constantly. I have deleted the app and re-installed/re-enrolled twice. Don’t waste your time. Other states have better solutions that Iowa should adopt. ## Most praised reviews (10 highest-rated) ### 5/5 — Wallet is Available *2025-08-15, version 4.18.2* The app works for airports et al. Yes! ### 5/5 — Love it. *2023-11-16, version 3.8.1* Easy to set up and use! ### 5/5 — Iowa Mobile ID *2023-11-08* I am so happy that I got the opportunity to use a mobile drivers license since you never anticipated when it would be asked for it and I usually have my phone every where. ### 5/5 — Comment *2023-11-08, version 3.8.1* I like the app but I wish it showed More of my name. Like in sideways viewing instead of straight up an down. . ### 5/5 — Great App *2023-11-05, version 3.8.1* I have this installed and feel like it’s going to be so helpful. It didn’t take long to install and get it ready to go. Thank you Iowa DOT ### 5/5 — Future is here *2023-11-05* Works vary well. Shows if your license/ID is active or not. Be cool to see what else they add to it. Had no problem setting it up, the face recognition was a little tricky but got it figured out. ### 5/5 — Mobile ID *2023-11-04, version 3.8.1* Toughest thing is taking the selfie at the end🤣 ### 5/5 — Great App *2023-11-04* Every Iowans should have this App on there phone, you can never be wrong with it, If you forget your ID at home or somewhere and need to do something that requires ID verification. This App gotcha . Go for it Iowans💪 ### 5/5 — SV *2023-11-04, version 3.8.1* An extremely User friendly App. Highly recommended ### 5/5 — Life Saver *2023-11-03, version 3.8.1* So glad I had this when I lost my ID --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*