# iParent App — user reviews > 80 indexed App Store user reviews of iParent App by iSAMS Limited, rated 4.30/5 from 817 ratings. - Source: https://appshunter.io/ios/app/iparent-app/id959615129/reviews - App overview in markdown: https://appshunter.io/ios/app/iparent-app/id959615129.md - Rating breakdown: 5★ 580 · 4★ 86 · 3★ 49 · 2★ 20 · 1★ 82 ## What do users think of iParent App? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Impressive app - 💡 Great to be kept updated **Cons** - 🐛 Crashes and glitches - 🔑 Login and password issues - 📚 Difficult to navigate and find information - 🤖 Lack of notifications and updates - 🔍 Poor search and filtering functionality **Commonly reported bugs** - Frequent log-outs and password reset issues - Notifications not working as expected - Inconsistent behavior across devices and app versions - Inability to access certain features or information **Most requested features** - Allow switching between schools without logging out - Save password and enable Face ID/Touch ID - Improve layout and organization of information - Provide better notification system for updates - Enhance search and filtering capabilities ## Newest reviews (20 of 80) ### 2/5 — Keeps logging out, no FaceID support *2024-04-26* frustrating to have to keep logging in every time and it forgets your previous password then have to reset it, no FaceID support, just a hassle to use ### 3/5 — It’s not updating *2023-08-03* I have to check the new section but it’s not working no matter how many times I reset ### 1/5 — No support available *2022-08-21, version 2.1.27* Push notifications won’t turn on. When I go to the help and feedback functions these don’t work either. ### 2/5 — Error on app *2022-08-17* Encountering error on logging into app. ### 1/5 — Login broken *2022-06-29, version 2.1.25* Fed up having to log in with uid and password every time when face recognition has CLEARLY BEEN ENABLED. Please fix. ### 1/5 — Glitchy notifications *2022-06-11* I use iSams as a Teacher and as a Parent. I despise it. It is fine on a computer but the apps either have enormous lag or are glitchy. For example, I see a badge that I have 38 notifications. On opening the app I go into messages. In the ‘unread tab’ I select a message and read it. It disappears, presumably into the ‘read tab’. After reading all the messages I look in the main menu at the number of notifications; despite reading all 38 messages, I now have 36 notifications. Going back into unread messages and - like magic - the messages I have just read have reappeared marked as unread! The ‘delete all’ button does nothing. Doesn’t even delete one message! So I use the ‘edit’ button in the lower left and delete each message individually…. Back to the menu and again most of the messages have magically reappeared. This occurs in both parent and teacher apps. I installed the app 8 months ago and the issue has never resolved. As our school were usually just sending about 10 news stories a week to parents and nothing else I just ignored the notifications. However, a recent school email tells me that all medical updates for my child will be reported via iSams. I know I will inevitably miss these messages because I don’t have 5 minutes every day to fight to delete read messages and therefore the notifications build up and up. I have deleted and reinstalled the app with no joy. This glitch happens in the iSams Teacher and iSams Parent apps. On a different note, our school uses iSams to email parents various letters. Half go straight to my junk mail and if other parents didn’t forewarn me they were there I wouldn’t notice them. You may say this is a setting on my email account - but explain to me why the same member of staff (school secretary) sent 3 emails within 30 minutes and one made it to my inbox but two went to junk? They all had very similar message subjects. Very disappointing. ISams is fine to use on a computer and has a lot of potential app-wise but the company should not have released these apps until they had been fully tested. ### 3/5 — Log in *2022-03-15* The app would get more stars except for the login procedure. There doesn’t seem to be a reminder for updating your password so when it’s outdated you have to contact your administrator to give a temporary password, login using that and then change it. It’s a pain. ### 1/5 — Feedback *2021-11-22, version 2.1.21* Not user friendly ### 3/5 — Missing comms icon/button *2021-11-09, version 2.1.21* I downloaded the app I’m very happy with how it works but the comms button is missing ### 1/5 — Password frustration *2021-10-24* We only use the app to read school reports which come out termly, by which time passwords expire. Literally every time I use the app I have to create a new password. But the password criteria on the reset page don’t tell the whole story, it says you need a capital and a number etc but nowhere does it tell you that there have to be at least twelve characters, until after it rejects everything you’ve typed in clears all the boxes because your password is invalid. Put ALL the password criteria on the page! ### 1/5 — Poor to navigate *2021-09-20, version 2.1.20* Compared to other apps this is the worst I ha e ever used ### 1/5 — Crashes *2021-09-12, version 2.1.20* Crashes on the first opening. Have to open it twice. Can’t view a calendar in any easy format for printing. ### 1/5 — Lack of notifications *2021-06-07, version 2.1.18* I do not like the self serve mechanism why not have a pop up alert when new information is added ### 2/5 — Latest update leaves you stuck on one child/school *2021-04-29* This app generates gets a 4* review however since the most recent update it is either very unclear or not possible to transition between schools. My kids are at different schools and I frequently check both for updates. This used to be possible with a simple switch between schools which no longer seems possible - hugely frustrating, please fix asp. ### 1/5 — User unfriendly *2021-04-02, version 2.1.17* Can’t even access information on my child. This app never works How do I access my daughters report? The help page shows you how to go to the menu but that page isn’t available on my app Why not just send an email with the report attached? It would save a lot of time ### 1/5 — Terrible App - do not encourage schools to use *2021-04-02, version 2.1.17* Terrible app. Impossible to navigate. Can’t find any of the basic things. Since the school have switched to this I have no clue what is happening or how my children are getting on. DO NOT ENCOURAGE SCHOOLS TO USE THIS ### 1/5 — Super hard to use *2021-04-01* This used to be a great app but now that they have changed it from the bright white and orange to the majority of it being navy, it is really hard to use because you can barely read the black text and slightly-lighter-than-navy text against the navy background. Don’t bother downloading, especially if you have less than perfect eyesight. ### 1/5 — No longer able to switch schools *2021-03-29, version 2.1.17* Sine the new update you must logout to switch schools. If you have children at different schools this is inconvenient. ### 2/5 — I don’t like this app *2021-03-09* It isn’t clear- I feel like an archeologist digging for information. The school needs to send an email to say what are the news on Isams. If Isams was clearer, the school wouldn’t nee do do that. We need all our child’s school reports to be under « your child » for starters, then we need a news per year structure. Eg: Year 10 news, Year 7 news. Under these sections, no news if there are none. Then we need to be able to arrange things through the app without having to go to the portal. ### 1/5 — Unnecessarily long-winded *2021-01-10, version 2.1.13* Unnecessarily long-winded and not very logical. Difficult to locate information quickly compared to parent portals used for other schools. Not impressed by the app format, would prefer to log on directly from school website. ## Most critical reviews (10 lowest-rated) ### 1/5 — Need to update *2026-08-13* The app is too slow and it keeps on crashing and loading and never works ### 1/5 — 언어 *2026-06-17* 온통 중국언데 한국어로 어떡게 바꾸는지 설명도 없네요 ### 1/5 — Poor *2024-11-13, version 2.1.42* Unfortunately this is one of the worse apps I have ever used, when being developed was there any understanding how schools and patents would use ?? Working in the technology industry, it is embarrassing how education is using technology and is pitifully woeful :( ### 1/5 — Slow and pointless *2024-08-22, version 2.1.40* Unable to navigate between multiple schools. Fail ### 1/5 — Mr Marcus Warren *2024-02-14, version 2.1.36* Change where you register absentee’s as I cannot find it. It’s not intuitive. Both my wife and I have given up trying to find it. Please sort it out! ### 1/5 — useless! *2023-12-18, version 2.1.35* Best avoided. ### 1/5 — Buggy app and no response from help desk *2023-09-21* Frustrating experience. My wife’s account is stuck in limbo with an obtuse error message, and bo response from help desk for almost a week now. ### 1/5 — Dreadful *2023-03-13, version 2.1.33* Useless app very frustrating ### 1/5 — Intrusive *2022-11-08, version 2.1.31* Intrusive ### 1/5 — Error messages keep popping up *2022-10-11* I keep getting data error when I log in and click my kids name. Tried reinstalling the app several times but it is just the app issue. On a computer I can still see all info. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2020-10-21, version 2.1.11* Great app ### 5/5 — Wow wow wow *2020-09-17, version 2.1.11* Absolutely amazing Great to be kept updated with everything my daughter is doing and how well or how not so much she is getting on. Thanks ### 5/5 — Impressive app *2020-09-09, version 2.1.10* Very well laid out, intuitive and no glitches so far. ### 5/5 — Fantastic App *2019-11-21* This is absolutely Brilliant as you can log in look at your Child’s timetable, Credit points & latest update on school news! Also it’s great to be able to email Teachers back on the app too. Thank you 😊 **Developer response:** Thank you for your feedback. ### 4/5 — Emails system needs refining *2019-10-03* I use the email system to directly email teachers but I can’t see history of email traffic. So for the time being I have reverted to using the old way. Overall the app is well structured and will be great once these little things are ironed out. **Developer response:** Thanks for your review. Two way e-mail and a communications centre are being developed and will appear in a future version. ### 4/5 — Save password *2019-09-25, version 1.4.15* Please allow us to save the password. ### 4/5 — It’s very helpful and it works *2019-09-25, version 1.4.15* Does what it does and is a very useful tool indeed but navigation could be more intuitive ### 4/5 — Early days. *2019-03-25* Just started using. Enjoying what I have read and used on app. Looked again couple weeks on. Nothing changed. Like to use app in more detail when I have time to get to know it more. ### 4/5 — Better, but still room to improve *2018-10-18* I have children in different schools and switching between schools is not as easy as it should be. Also, by seeing different schools (some of which have activated certain widgets and others which haven't) it's easier to see the gaps for what they are. iSAMs should not display the same functionalities for ALL schools if the schools don't / won't utilise every functionality. For instance, the "Latest News" isn't used by any school. Why display it as a Menu item? It just makes the school/s look sloppy. Otherwise, this is much improved from the previous version. Please keep refining! ### 4/5 — Very useful but room for improvement *2017-09-18* Informative and helpful once I figured out the navigation. Early days, so maybe I missed something, but seeing which lunch/after school clubs and other activities pupils are subscribed to would be very helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*