# iPay Sri Lanka — user reviews

> 10 indexed App Store user reviews of iPay Sri Lanka by iPay (Private) Limited, rated 3.30/5 from 14 ratings.

- Source: https://appshunter.io/ios/app/ipay-sri-lanka/id1298984091/reviews
- App overview in markdown: https://appshunter.io/ios/app/ipay-sri-lanka/id1298984091.md
- Rating breakdown: 5★ 7 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 5

## Most critical reviews (10 lowest-rated)

### 1/5 — Poorly designed face recognition

*2023-07-16*

It keep saying “blink eye slowly”even i tried every way possible and why we need to blink anyway

### 1/5 — Blink verification does not work

*2023-05-09*

This app has so many faults. It’s not developed up to the standards.

### 1/5 — Face recognition not working

*2023-01-16, version 3.17.4*

Trash .. fixed it

### 1/5 — Blink option is useless

*2022-11-06*

Many registrations must be existing because of a stupid blink option that is not intelligent at all

### 1/5 — No control of our security.

*2022-10-05*

This is not a good application as we have no control of our own account. There should be a way of change our own details but this app wouldn’t allow you to change any personal details or identification picture even if we do a mistake. Scary part is once you give all your details app doesn’t allow to change a thing apart from the email and you can’t even close or deactivate our own account. It is our right to deactivate or delete our account.
I recommend not to download and creat a account.

### 1/5 — Terrible app and customer service

*2021-08-01*

My account has been blocked for several days. And the issue hasn’t been resolved after so many calls to customer service. Badly developed app.

### 1/5 — Be Careful!! Privacy Risk

*2020-09-04*

They are asking for Selfie pic and photo of NIC. Why are you guys asking my picture to pay bills ? I am not opening a savings account!! I just want to pay bills that’s it. Our privacy is at risk by joining.

### 2/5 — App is Fairly OK But the Customer Care is Useless

*2023-07-13*

App is convenient but their money earning strategy is bad. Allow only 20000 per one transaction so that they can charge 30 or 50 rupees during each transaction. Once I paid my electricity bill, but it is not deposited to the account. Although I call time and again to customer service, they never answer the phone. Although log a complaint through the app they never attending also. Worst in terms of addressing issues. Please do some service to what you earn.

### 3/5 — Too much security.

*2021-06-11, version 3.8.0*

Each time it ask for PIN to access each windows( profile, setting etc...)
It should be very patient to use the app. Lol

### 5/5 — මොබිටෙල් reload දාන්න බෑ

*2020-12-17*

මොබිටෙල් reload දාන්න බෑ please check your utility account number කියලා එනවා හැම වෙලාවෙම 😑

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*